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Main Forum => General Computer Support => Topic started by: okerproker on December 15, 2013, 09:17:25 am

Title: works only in safe mode with cmd. boot loop.
Post by: okerproker on December 15, 2013, 09:17:25 am

My laptop, Asus zenbook infity Windows 8.1, starts the Asus loading screen. Then it jumps to a Windows loading screen. It is written: "Gjør Windows klar. Ikke slå av datamaskinen."(readying Windows. Do not turn of the Computer). After the Windows loading screen runs for about 15 seconds, it jumps to the Asus loading screen and the loop is complete. I have pressed f9 and entered the Windows diagnostics/repair tools. I have tried everything, it wouldn't run successfully the "forny PCen"(renew the computer) or "Tilbakestill PCen"(reset to a previous version) tools. I tried the safe modes, only safe mode with cmd worked. When I logged into the computer, I ran successfully explorer.exe. I did run the tweaking.com repair tools, it didn't fix the problem. What should I do?

Title: Re: works only in safe mode with cmd. boot loop.
Post by: okerproker on December 15, 2013, 09:34:51 am

This appeared while trying to Reset it to the 12/13/2013 version. It is written in Norwegian, but the important part is that the error code is 0x80070571.

Title: Re: works only in safe mode with cmd. boot loop.
Post by: Shane on December 16, 2013, 12:33:14 pm

It sounds like it is blue screening with an error but is set to auto reboot.

You said it does load in safe mode though correct? Or only safe mode with a cmd prompt? Which means that once explorer.exe runs the system crashes. Could be a virus that attached itself to explorer.exe

Shane

Title: Re: works only in safe mode with cmd. boot loop.
Post by: okerproker on December 17, 2013, 12:54:12 am

After logging in, I am able to run explorer.exe, does explorer.exe run before I log into my user? Anyway, could I simply download a clean version of explorer.exe and replace it, would that Solve the problem? Or should I run malwarebytes or something similar.

Title: Re: works only in safe mode with cmd. boot loop.
Post by: okerproker on December 17, 2013, 06:08:44 am

How do I remove the virus, if it is a virus?

Title: Re: works only in safe mode with cmd. boot loop.
Post by: Shane on December 18, 2013, 12:40:39 pm

Have you tried running combofix.exe on the system yet?

Shane

Title: Re: works only in safe mode with cmd. boot loop.
Post by: okerproker on December 20, 2013, 04:32:07 am

Do you mean the windows autofix? apparently in wndows words, the operating system version is incompatible with startup repair.

Title: Re: works only in safe mode with cmd. boot loop.
Post by: Shane on December 21, 2013, 01:56:14 pm

No I mean this :-)

http://www.bleepingcomputer.com/download/combofix/

Shane

Title: Re: works only in safe mode with cmd. boot loop.
Post by: okerproker on January 02, 2014, 08:50:34 am

The combofix recognizes my computer as windows 2000.

Title: Re: works only in safe mode with cmd. boot loop.
Post by: Shane on January 05, 2014, 01:04:13 am

Turns out combofix worked on windows 8 but doesnt on 8.1, yet.

So for now we have to skip it till they update it. Have you ran the malwarebytes anti rootkit tool yet?

Shane