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Main Forum => General Computer Support => Topic started by: Andreas1202 on January 04, 2014, 04:02:23 am

Title: explorer crash
Post by: Andreas1202 on January 04, 2014, 04:02:23 am

Helo,

i have Win7 pro 64 bit.
My Problem is, when i open my explorer and push with right mouse on c, i get a explorer crash.
"
Protokollname: Application
Quelle:        Application Error
Datum:         04.01.2014 12:54:18
Ereignis-ID:   1000
Aufgabenkategorie:(100)
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      POWER
Beschreibung:
Name der fehlerhaften Anwendung: Explorer.EXE, Version: 6.1.7601.17567, Zeitstempel: 0x4d672ee4
Name des fehlerhaften Moduls: SHELL32.dll, Version: 6.1.7601.18222, Zeitstempel: 0x51f1ddfa
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000005055a
ID des fehlerhaften Prozesses: 0x568
Startzeit der fehlerhaften Anwendung: 0x01cf0943a4f3fe93
Pfad der fehlerhaften Anwendung: C:\Windows\Explorer.EXE
Pfad des fehlerhaften Moduls: C:\Windows\system32\SHELL32.dll
Berichtskennung: f0426947-7536-11e3-a1ff-bc5ff4392fe1
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-04T11:54:18.000000000Z" />
    <EventRecordID>16282</EventRecordID>
    <Channel>Application</Channel>
    <Computer>POWER</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d672ee4</Data>
    <Data>SHELL32.dll</Data>
    <Data>6.1.7601.18222</Data>
    <Data>51f1ddfa</Data>
    <Data>c0000005</Data>
    <Data>000000000005055a</Data>
    <Data>568</Data>
    <Data>01cf0943a4f3fe93</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>C:\Windows\system32\SHELL32.dll</Data>
    <Data>f0426947-7536-11e3-a1ff-bc5ff4392fe1</Data>
  </EventData>
</Event>
"
This is the protokoll of the crash.

Have any an idee what the problem is?  :-)


sry for my bad english   :artist:

Best regards

Andreas

Title: Re: explorer crash
Post by: chris635 on January 04, 2014, 07:48:58 am

Have you performed a chdsk and sfc scan from the windows repair program here at tweaking.com? If you can run them.


Chris

Title: Re: explorer crash
Post by: Shane on January 05, 2014, 01:25:49 am

When you right click on anything in windows, windows looks in the registry to see what menu items to load. A lot of programs can add their own menus. Before windows 7, in xp, in order to have a menu with submenus you had to make a dll file to do it. So when you right click on something that dll is called.

It sounds like you either have a outdated dll on the system trying to make a menu item OR windows is looking for one and it isnt there.

So you will want to see what menu items you have
http://www.guidingtech.com/144/how-to-edit-remove-unwanted-applications-from-right-click-menu-in-windows/

Also at the same time, it could be NONE of this and the shell32.dll file on the system is simply corrupt and needs replaced lol

Shane