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Main Forum => General Computer Support => Topic started by: garegin on January 20, 2015, 01:51:42 pm

Title: system has recovered from a serious error
Post by: garegin on January 20, 2015, 01:51:42 pm: a virus, I think the name was serif, disabled my internet. I ran the all in one repair tool and it fixed it. Now, I keep getting a the "system has recovered from a serious" error, even if I click "don't send" it comes up again.
Title: Re: system has recovered from a serious error
Post by: garegin on January 20, 2015, 01:54:51 pm: i am attaching the dump file too
Title: Re: system has recovered from a serious error
Post by: Shane on January 20, 2015, 03:14:59 pm: Use the WhoCrashed program to scan the dump file and see what it says is most likely the cause of the crash.
http://www.resplendence.com/download/whocrashedSetup.exe

Let me know what it says. :wink:

Shane
Title: Re: system has recovered from a serious error
Post by: Boggin on January 20, 2015, 04:21:39 pm: Just as a matter of interest, what program should a dump file open with ?

When I clicked on the dump file it opened in what looked like Notepad and was a meaningless repetition of letters.
Title: Re: system has recovered from a serious error
Post by: garegin on January 21, 2015, 12:23:59 pm: since I'm running XP, the program says it needs an extra component and then freezes. BTW. When I tried to uninstall AVG, it said that the installer service is not started. Is that any indication of something?
Title: Re: system has recovered from a serious error
Post by: Boggin on January 21, 2015, 04:58:29 pm: Quote from: garegin on January 21, 2015, 12:23:59 pm
since I'm running XP, the program says it needs an extra component and then freezes. BTW. When I tried to uninstall AVG, it said that the installer service is not started. Is that any indication of something?

It could point to you still being infected as part of their defence is to stop anything being downloaded to combat it.

To uninstall AVG correctly you will need to use the appropriate Uninstaller, but why do you want to uninstall it ? http://www.avg.com/gb-en/utilities

Boot up into Safe Mode with Networking and see if you can download ESET Free Online Scanner.

If so, click on Advanced and check all of the boxes except the bottom proxy one and disable AVG immediately before clicking on Scan.

Depending upon how much you have on your computer, the scan can take well over an hour.

If you are still unable to download anything in Safe Mode etc. then go Start - Run - type mrt.exe and press enter then use the full scan option.

Depending upon what either of those find, you could follow the scan with this ESET Services Repair Tool http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe

Should you still have problems with Windows Installer then download v4.5 http://support.microsoft.com/kb/942288

This article, among other things will show how to check that the computer is set to create Dump files, but wait for Shane to advise you on whatever WhoCrashed finds. http://www.dedoimedo.com/computers/windows-bsod.html

Edit - Forgot to add link for ESET Free Online Scanner http://www.eset.com/int/home/products/online-scanner/
Title: Re: system has recovered from a serious error
Post by: Shane on January 21, 2015, 09:58:14 pm: I would also do a chkdsk on the drive for bad sectors. If a system file got on a bad sector it will blue screen the system as well and cause freezes.

Open a cmd.exe window and put in

chkdsk c: /f /r

It will say it cant and would you like to schedule it for next boot. Hit "Y" and then reboot. If it doesnt do the scan try it one more time. For some reason it doesnt always take on the first try.

Shane