Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: mx1 on November 21, 2015, 01:17:07 pm
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Hi,
I wanted to repair IE11 that was not opening any web pages so I decided to use Tweaking tool to repair it, it seemed as there were some problems while it was running and after restart I can not get IE11 to show any pages, other browsers work fine. IE doesn't show any error when it starts.
Any ideas what else I could do?
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It could be because of a malicious add-on so see if resetting it to defaults resolves.
If you can't get to Internet options via the Tools cog then go into All Control Panel Items and click on Internet Options then under the Advanced tab hit the reset button.
I usually check all boxes and then have to reset my home page.
To save me from writing out again, see what else I do after resetting IE to defaults in Reply #9 of http://www.tweaking.com/forums/index.php/topic,3890.0.html
Also back in Internet Options under the Connections tab, click on LAN settings and ensure only the top box for Auto detect settings is checked and not the one for Proxy server.
Should it be a malicious add-on then run AdwCleaner http://www.bleepingcomputer.com/download/adwcleaner/
Click on Scan and it may list some items in the lower pane that it considers PuPs but you can uncheck any you want to keep.
When it has completed the scan, click on Report and that will show if it has found anything it will delete when you close the report and click on Cleaning.
It will then open another report to show what it has deleted.
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Thanks for the reply Boggin,
I did what you mentioned, no malicious are found and IE is still not working, I was wondering if these repair functions need to be run in Safe mode or not?
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If you are talking about the Windows Repair program, then yes, it is advised to run it in Safe Mode with Networking.
You can also check to see if IE works in that mode.
If it does, then that could point to your AV program although I would have thought that would have blocked all browsers.
Just to confirm it isn't an add-on - go Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons)
When that opens, click on the home page icon to see if you can browse.
If it works in that mode then restart IE - click on the Tools Cog - Manage add-ons - use the dropdown for All add-ons and manually disable all then restart IE and enable one back at a time - restart IE each time until the problem returns and that will be the buggy add-on.
If IE still isn't working then run these two free programs -
https://www.avast.com/en-gb/browser-cleanup
http://www.anvisoft.com/browser-repair-tool.html
With the latter, click on the IE icon in the left pane and then you will what it resets/repairs.
You will need to reset your home page with its default settings
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Hi again,
I ran the reapir functions in safe mode but IE is still not working even though during the reapir it showed that there were some registry missing, but at the end I couldn't see what type of registry there were missing. I even ran IE without add-on and reset its setting to default.
Those two softwares you mentioned didn't help either.
Other browsers work fine, I have Avast on my laptop and it is not giving any problems at all when using any browser.
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Let's see what a sfc /scannow has to report.
Go Start - type cmd and right click on cmd then select Run as administrator - accept the UAC and enter sfc /scannow
If it reports it is unable to repair some files then run SFCFix.exe from http://www.majorgeeks.com/files/details/sfcfix.html
That will produce its own report of what it has found and is more concise than the CBS log that the sfc produces.
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Hi,
I already ran SFC command and it didn't give any error
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Which version of Windows are you using ?
Time to try reinstalling IE 11.
For Win 7 first create a restore point by going Start - right click on Computer and select Properties then click on System Protection in the upper left pane.
When the buttons become active click on Create and type something like Pre IE Uninstall or whatever will identify it for you then OK.
It will tell you that it was successful then OK your way out of that and close the window.
Go Start - type installed updates and press enter then scroll down to the one for IE 11 - right click on it and select Uninstall.
This will take you back to the version you had before or to the default IE 8 and check if that works which I'm hoping it will.
You can either run a manual check for updates from Windows Update to see if it gives you one for IE 11 or direct download from http://www.microsoft.com/en-gb/download/internet-explorer-11-for-windows-7-details.aspx
Should you have a later version of Windows, I'll wait until you come back.
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I uninstalled IE11 and after restart it is now on version 8, but I still can't open any pages. I haven't yet installed version 11 as the problem still persist.
My laptop is running on Windows 7.
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So it isn't just IE 11.
Scroll down to Method 4 in this article and use the Fixit button to re-register the IE files, although you could see if clearing the SSL state does anything for you.
https://support.microsoft.com/en-us/kb/813444
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Try this also, if it solves ok. This is quick fix
Go to Internet Options>Advanced>check box Enable Enhanced Protected Mode
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The Fix-it didn't solve it, even cleared the SSL. wondering if its possible to reinstall all default DLL files in case some are missing that prohibits IE to work, I made a fresh install of win7 for about two months ago.
jraju, "Enable Enhanced Protected Mode" is set to.
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How did you do it? please say
Did your advanced menu already has this menu in security menu and you checked it?
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I found the solution :smiley:
In IE main page that is supposed to show a page there was an option to control to internet connection and ater running it it shows that the windows forewall was blocking it, so I resetted the firewall settings to default and now it is running.
Thank you Boggin for all the help you provided.
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Hi, Glad that your issue is resolved.
Would you please give the detail, where did you find that firewall was blocking the ie from loading pages in IE main page.
If the firewall was blocking , no other fix could have resolved the issue.
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it is in the left side of this page
control panel->windows firewall->restore deafults
after that I started IE and it was running as it should
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Like JR, could you clarify how you found that Windows Firewall was blocking.
Earlier I was thinking along the lines that it could have been your AV program which would have been isolated in Safe Mode with Networking, but as Avast doesn't have its own firewall, discounted that.
However, I would have thought that Windows Firewall would have blocked all browsers - but glad you found the solution.
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Boggin, every time I started IE it ended with showing an empty page and in the page was a link to diganose network connection (even though I had no problem with my network and could use other browsers), after I ran the diagnosis it mentioned that firewall was blocking, sounded weird as I haven't made any changes to firewall, so I went to the firewall section of control panel and there I saw a reset to default so I thought I give it a try, and that helped and since then IE is running.
I have now updated IE to version 10 but have difficulty installing version 11, I have tried to install it manually but it doesn't finish the whole installation. I'll wait and see hopefully windows self updates it to version 11.
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Had you run the Diagnose Network Connection link before you came to the forum ?
Now that you know the cause you could restore back to when you had IE 11 and then restart Windows Firewall, but it may be best to wait for Windows Update.
I'm surprised you got an update to IE 10 as MS have pulled the direct download page I had for that as they were wanting to push IE 11.
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I didn't try the diagnosis network connection before I came to this forum.
I received IE10 through windows update as well as some security package for IE 10.
Resrtoring is another issue I have too, it just suddenly stopped working after a fresh install for two months back.
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An AV program can block a restore and the workaround to that is to boot up into Safe Mode and do it.
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So you mean booting in the safe mode, disabling AV and then do a restore?
Is it possible to let AV (I use Avast) not to interfere with restore points?
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No, it's a regular occurrence because AV programs don't like reverting as it puts them out of date with their Definitions.
I restored my other laptop back a few days and I've had a lot of problems getting Norton Security back up to date.
The Sonar Protection bit failed to update and unlike Norton 360 which used to give you an error code and a support page with what to do, Norton Security doesn't, although it does have a Diagnostic link which I may try first before the Norton Remove and Reinstall when I have another go at it later.
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Hi, Boggins ,
Normally firewall will not block IE from opening. I gave the clue of enhanced protection or enterprise edition, as it would block any hidden program from blocking the internet explorer.
What is your opinion on enhanced protection mode given by microsoft. I heard that it protects computer on security issues
This is how to get the enterprise mode.
Run>gpedit.msc>computer configuration>Administrative Templates>Windows components>internet explorer>Let users turn on and use enhanced mode from Tool menu. Default settings: not configured. Enable it by clicking the enable radio button, by double clicking the Let...user menu and click ok to save the settings. Now, your IE tool would have an added item of Enterprise edition, Just tick to have that mode.
If you want this to be disabled for particular sites, just do the reverse.
http://www.winbeta.org/news/microsoft-highlights-benefits-enterprise-mode-internet-explorer-11
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gpedit is only available on Win Pro and above.
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Hi, Those lines on enhanced protection mode or enterprise mode is for Boggins to say something more on that.
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I searched google to see if people expereience problems of restore points due to their AV and it seems there are huge discussions about it and I believe the only way to ensure those restore points is probably start using MS windows defender, but then we end up having a weak AV. Its a pitty that the AV companies haven't made a solution so that their products permit be reverted back and nor MS has done anything about it.
Does the same problem exists with the latest win10?
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Hi, Those lines on enhanced protection mode or enterprise mode is for Boggins to say something more on that.
This thread isn't about this and you can only use gpedit on Windows Pro or greater unless you use a similar workaround as [Link removed as no longer working] and I don't really have an opinion on enhanced protection mode.
If it does what MS says it does then it is good enough for me in its current form in Home Premium.
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I searched google to see if people expereience problems of restore points due to their AV and it seems there are huge discussions about it and I believe the only way to ensure those restore points is probably start using MS windows defender, but then we end up having a weak AV. Its a pitty that the AV companies haven't made a solution so that their products permit be reverted back and nor MS has done anything about it.
Does the same problem exists with the latest win10?
You have to manually enable System Protection in Win 10 as it isn't enabled by default, but an AV program is an AV program regardless of the Windows version.
I've never had Norton block a restore point, but given how often you may need to use restore points, booting up into Safe Mode now and again isn't any real hardship.
I think I'd put safety before that inconvenience and keep Avast in favour of >=Win 8's Windows Defender.
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I tried to perform a restore point in safe mode and It seems as I have no restore points at all, they all have been deleted. I found a cmd command on google that tells how many restore points are created and it shows none. I am beginning to think that my Avast has been casuing some issues.
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It may not have been Avast, although Shane said he has had problems with Avast but didn't elaborate.
Win 7 has been blighted with this problem for years without a proper fix or reason why from MS and Googling the problem will produce quite a lot of links.
This article may or not fix the problem http://helpdeskgeek.com/help-desk/fix-missing-system-restore-points-in-windows-vista-and-7/
After you have run through those steps, create a restore point, reboot then see if it is still there.
If you want to try Avira instead of Avast, then run the Avast uninstaller to remove all residue, although Avast Free can run alongside most other AV programs because it doesn't have its own firewall, but you want complete rid of it.
Avast Uninstaller - https://www.avast.com/uninstall-utility
Avira - https://www.avira.com/en/avira-free-antivirus
I have no experience of Avira but in reviews of best free AV programs, it isn't usually very far away from Avast.
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Boggin, You mentioned earlier that you use Norton 360 and have no problem with restore points, for how long have you used Norton and what version of windows are you using? Maybe there are differences between AVs and some can revert back their definitions and update them later. And maybe these behaviors are missing in free versions.
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I'm using Norton Security without Cloud back up now as that has superseded Norton 360, but while Norton has never blocked a restore point, I usually have a hell of a job getting it back up to date and using Win 7 x64 Home Premium SP1 preinstalled on a cheap Toshiba laptop.
I've been using Norton since I bought my first laptop in 2010.
Argos which as far as I know is just an UK company, were selling the 5 machine version for £29.99p so I bought two when I'll use the other one in about 12 months time.
The version with Cloud back up is more expensive and is usually only a single machine licence.
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Hi, Normally Avast do not delete any restore points. I have used Avast for more than 5 years and have not received any problem.
The restore points are missing because of some rootkits, and rogue programs which tries to inject their venomous program and also make it to delete the restore points as well , as everyone would try this as a last resort.
Bundled programs coupled with trojan would do more damage than deleting restore points.
Regarding upgrading to version 11, i do not see any problem. If there is any problem, would you please encloses what is the problem during installation? Without knowing that it may not be ideal to give the correct solution.
What is the error message you are getting when you try to upgrade to 11. It is better to go to version 11 and please tell the problem. You have mentioned that it does not install fully. Now are you running IE version 10 or 11
Now I am using panda antivirus free which is cleaning viruses in your computer thro their cloud coverage link which no other free av program gives
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jraju,
I have updated IE to version 10, and have tried to install 11 through windows update and manually but it stops almost at the end of installation and gives error code: 9C59.
As for AV causing problems with restore points I can't say or sure we have also another laptop with win8.1 and avast running but restore points works fine on that, but when searching google there are many threads concerning AVs causing problems with restore points.
I have ran several programs to delete Rootkits, malwares, etc but that hasn't helped me either, this laptop was fresh installed two months ago and I remember in the beginning restore points worked, as I had earlier had the same problem before a fresh install.
Now I have now installed Avira on this laptop but haven't noticed any difference so far. I don't get any bsod or black screen or any other failures with this laptop, but I might once again reinstall win7 just to test the restore points and see if I can find the source to the missing restore points.
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Which version of Windows are you using where you are getting the 9C59 error ?
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I am having restore points issues with the laptop running Win 7 Home premium 64 bit
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Sometimes you can get the 9C59 error because of corruption in the SoftwareDistribution folder.
These are general update fix commands which you can try and then see if either the direct download I've linked or this Offline Installer will do it.
http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages
Run a command prompt as an admin and either enter or copy & paste all of them to the cmd prompt where they will auto run except perhaps for the last one where you may have to press enter.
The SoftwareDistribution cmd will remove the update history but that won't affect already installed updates.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
The error code may change if it still fails after those, but there are some additional steps in this article -
http://www.wintips.org/fix-error-code-9c59-insternet-explorer-installation-failed/