Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: embeeusername on September 30, 2016, 12:49:46 pm
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Three win 10 cumulative updates fail to install. Have done everything that seemed reasonably non-destructive to fix this without success. Do not want to refresh unless absolutely necessary. Current is Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3194496), but the two previous cumulative updates had the same issue. Have tried uninstalling/hiding, but it keeps coming back and I've no idea how to ID which update(s) within the batch may be at fault. It reappears many times a day, appears to install, demands a restart, re-downloads (no issue with the downloading), goes through the entire updating process, then throws a can't finish error and rolls back. Completely stumped. Any awareness of how to deal with this? Specific logs to send? Computer otherwise appears to be working normally (though some MS apps install/update properly and some do not).
Thanks
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Open a Command Prompt (Admin) and enter -
dism /online /cleanup-image /startcomponentcleanup
This may take a while to run.
dism /online /cleanup-image /restorehealth
This one can appear to hang at 20% but will complete.
sfc /scannow
This one will tell you if there is still corruption.
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Hi,
I had previously run all of the possibly relevant procedures in the most recent Windows Repair version. Chkdsk and sfc found no issues. I downloaded several hopeful batch files to no effect. I ran some MS diagnostic tools and the offline updates that I was able to find. Nothing. My update history for the last week or thereabouts shows the following failures to install: KB3194496 (5 times), KB3189866 (1 time), and KB3193494 (21 times).
I ran the procedures you sent and have quoted the results below. In short, nothing has changed. Any other Ideas?
[==========================100.0%==========================]
Error: 2
The system cannot find the file specified.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
C:\WINDOWS\system32>
C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.14393.0
Image Version: 10.0.14393.0
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
C:\WINDOWS\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\WINDOWS\system32>
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You could use the Media Creation Tool to download the latest ISO and create bootable media and then do a repair install.
Use the Download tool now button in https://www.microsoft.com/en-gb/software-download/windows10
The latest ISO should incorporate those updates.
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Still no luck. Media Creation Tool at https://www.microsoft.com/en-gb/software-download/windows10 tells me that the tool can't upgrade my PC because the language or edition are not supported by the tool. This is Win 10 Education V 1607 build 14393.105
:sad:
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You'll probably have to contact MS about this error as I believe the Education build has been problematic.
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Was afraid of something like that. Anyhow, the responses on this forum are spectacular. Thanks so much. Bet I don't get a relevant answer from MS - well - at anytime.
MB
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Phone them up - problems with updates are free.
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Hello, My wife's updated W7 to W10 computer successfully installed the cumulative update on the 29th of last month this being the initial update. Every day since then the history update file shows an attempt to automatically install it again with results indicated as failures. The update page indicates it is available for downloading even though it did so on the 29th. It appears to be looping even though the download is not required.
The same cumulative update was successfully downloaded and installed on the 29th on my W8.1 to W10 laptop and my W10 Desktop computer without further looping.
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Yours seems to be a different problem.
Usually Windows Updates repeat when they sense an incomplete install.
Go Start - type winver and press enter - if the updates are up to date then it should display as 14393.222
However, MS has issued a patch which may work but the hyperlink in this article refers to a download for Insiders.
Create a restore point then download from the link and then see if the problem continues.
I don't know if the patch is in lieu of the update or if it just facilitates a smoother install.
http://www.express.co.uk/life-style/science-technology/717778/Microsoft-Fix-Patch-Windows-10-Anniversary-Update-Install-Fail
This article was published on Oct 6th.
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Hello Boggin, Winver on my wife's computer is 14393.187 so it looks as if the KB 3194496 update did not take hold even though the update history for 29th of last month said it did. Her computer is not designated as an insider as she does not have a Microsoft account so the patch did not work.
It looks like we will just have to wait until MS sends an update to rectify the problem.
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Just one more thing, her computer each time shows download progress to 11% then stops.
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If your wife is using a 3rd party antivirus program, try the updates with it fully disabled or uninstalled.
I use Norton Security and to manually install the Anniversary Update, I had to turn off both the antivirus and firewall aspects of it for the install to continue after the second reboot.
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Hello Boggin, I did think of turning off Avast Free prior to your suggestion but as I did not see the Avast icon rotating in the taskbar I thought it was not the cause of the problem. However, I have just followed your advice by temporarily turning off the Avast 3 shields and also exiting SuperAntiSpyware. This resulting in the downloading and installing of the windows update but during the restart Avast and SAS automatically kicked in again which resulted in the failure for the update to install. I have just thought of the idea that if I temporarily disable their activities by doing so in Autorun Organiser startup program perhaps the Windows update will succeed.
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Sometimes you have to uninstall them using their uninstallers.
When you turn Norton off, you can do it by degrees of time including permanent so there's no chance of it reinstating itself, but it sounded like you were making progress while they were turned off.
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Hello Boggin, So far the update has now downloaded as it says installing update instead of downloading and the request to restart comes up. Disabling SAS and Avast Free prior to this by temporarily disabling their components in Autorun Organizer made hope they would not interfere. There was a 5% update then the computer did three auto partial restarts saying do not turn off computer.During the final restart I was told the update was rolling back as it could not be fully installed and upon completion both Avast and SAS were running automatically. I then decided to do an indepth disabling by using Autoruns 64 but was denied access to some of the Avast components. Avast does have a self protect process so perhaps that is why it it still active on a bootup. I think I will wait until MS come up with an antidote.
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I don't think the problem is with Windows but with Avast - or at least you will need to eliminate that as the cause by uninstalling it using its uninstaller.
Is SAS the Pro version - if it is then you may have to uninstall that as well.
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Yes, SAS is the Pro version. What else is happening is that restarting causes all the taskbar icons to disappear into the box on the taskbar that looks like an inverted V. I have to either drag them back or in the settings select and switch ON the icons so something is switching them to OFF. Powering down and then rebooting up retains the icons on the taskbar. This has been happening before the current attempt to resolve the update issue.
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See if you can get the update problem resolved first and then perhaps the Repair Icon fix in WR may sort that out.
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OK. The inverted V box is called the Overflow. something else I just learned late in life!
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Well that makes two of who have just learned something - I've always called it the icon arrow :)
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Three. :cheesy:
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The thing is that if I tell someone to click on the Overflow they may end up looking for it in the bathroom :D
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@ as1953 - I'd inadvertently removed your post but thought "sinkronisation" was a good one :D
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Ta, I thought perhaps others would tap into the conversation....As it happens I have just downloaded the latest updates into my wife's computer and three went in but the latest cumulative one failed so that makes two of them.
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Yesterday when I was checking update history it said that KB3194798 had failed.
When I clicked on the fail date I got a pop up with a more info link which gave me a hyperlink to the MS Update Catalog, where I was able to select the one for x64 and that downloaded.
If you go this route then ensure you don't inadvertently click on the Server one.
After it had downloaded and I went back to Settings, things seemed to be running as they should be and included the rest of the updates which went onto install with the prompt to restart.
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Hello Boggin, I do not get that link but upon clicking on the hyperlink failed date it goes to the more info hyperlink which enabled me to get to the download file page. At the moment the green progress bar appears to be sticking and avast taskbar icon is spinning to show it is checking the data. I don't know whether to switch out the avast shields in midstream in case a glitch occurs.
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The install has succeeded and now says do a restart. There is a choice of restart, one of them says restart and the others says update and restart.
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Failed again.
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I would uninstall Avast using its uninstaller right from the get go and try again - there have been a number of instances where Avast has caused problems with updates/upgrades.
Windows Defender will kick back in and keep you safe-ish.
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You can see by my latest posting that although I said I did not get the same link as you described I then set out what I did which happened to be the same path you took. I don't know about overflow but my senior moments appear to be in the same vein.....I will uninstall Avast and have another go. I hope I do not have to do this before every cumulative update.
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If things work out with Avast uninstalled then perhaps it's time to look at other free AV programs.
http://www.techradar.com/news/software/applications/best-free-antivirus-1321277
Panda Cloud has come up in the ratings and shouldn't bog down your machine as it's working bits are in the Cloud.
I'm not sure if I read somewhere that Comodo includes its own adware, but it doesn't look very promising anyway from the review.
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Hello Boggin, I am also on the Avast Forum and someone there said do a clean install of Avast so will try that first and if u/s will uninstall it. Thanks.
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It looks like it's a common problem then and it's not just Avast, as I had to turn off both Norton's AV and Firewall to upgrade to Win 10, but it hasn't given me any problems since.
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Hello Boggin, uninstalling both Avast and SuperAntispyware still gave the same routine as when they were installed. On a restart computer says installing updates and after 7% it changes to saying could not install and so does a rollback. I just give up so will wait and see if MS will at some stage rectify the situation.
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Could be time to call MS in on this one as you've done all that can be done.
Help with updates from MS is free, so don't let them try to charge you for their Pro help and hopefully you'll get a tech who knows what they are talking about.
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Hello Boggin, I put the cumulative update problem on the Avast Forum and followed various inputs from a couple of long standing members but to no avail. Today I received a response from one of them after I had replied to their suggestions and he suggested I click on a hyperlink he supplied and it happened to be the Windows Repair program. I have the Pro version so wonder if it may contain an answer to the problem.
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I thought you had already tried it.
Be sure to use Option 5 to create a registry back up before running it.
I just hope you don't have any corrupt Package files in the Pre-Scan as Shane no longer does repairs for them because of all of and the type of updates Win 10 gets.
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OK Boggin. I tend to make two registry backups with any situation where I may have to do a restore. One is with the system and the other with Tweaking Registry. The Tweaking one is made to an external HDD as in the past where I have had to do a restore and the system one has failed I have used the Tweaking one which has so far not failed me.
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I usually create a system image before running anything that can make major changes to the registry, as I've fallen foul with restore points where they have just hung and had no choice but to hit the power button - which invariably ended up with just a black screen and a big white pointer :D
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Hello Boggin, after trying every script, tips, cab files, registry cleanup and all appertaining fixes to W10 not updating cumulative updates I decided today to try the MS Media Creation Tool. As it appears that if one already has a version of W10 on their system the tool gives a choice of installing an update or making a W10 copy onto a USB etc for installing on another computer. I ticked the UPDATE and KEEP MY OWN FILES boxes and the result is that Winver is now 14393.321 and on the final restart all the icons that were selected to appear on the task bar did so. I did a power down and boot up again and searched for further updates. This resulted in Flash Player KB3194343 and Windows update KB3199209 (both not requiring restart) being installed so problem resolved. I will not add SOLVED to header as I an not the originator of the entry.
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I think that's how I manually installed the AU which takes it up to 1607 14393.0 and the subsequent updates take it to .321 but it was trial and error for me as well until I disabled Norton Security.
Not sure how the OP got on with his problem and contacting MS, but I've since come across where someone was able to get their Educational version changed to the regular version via MS.
As you aren't the OP then you wouldn't be able to modify the opening post to add Solved - and I'll leave it open as well.