Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: Jaiye Doherty on January 02, 2013, 01:25:10 pm
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I need some help - I have a hp Compaq 500 originally running on xp. I upgraded to windows 7 and since then I have no sound. The sound icon on the taskbar does not have an "x" on it but I cant hear a thing.
Any suggestions?
Jaiye :sad:
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Post a screen shot of the device manager, that way I can see if anything isnt right :wink:
Shane
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Hello Shane,
Thanks for offering to help out.
Device Manager Screenshot attached.
Rgds.
Jaiye
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I see the audio controller doesn't have drivers installed.
Does windows updates offer any drivers?
Shane
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No windows update doesn't.
I have downloaded drivers from Internet and have tried a manual install by browsing and selecting the drivers folder. But the system is unable to install or find the driver...See attachments.
:confused:
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Post a screen shot of what is under the current sound devices.
Shane
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Here it is.
Have added the results of troubleshooting devices.
Jaiye
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I mean under the device manager, so I can see what sound drivers are there currently. :wink:
Shane
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Ok, here you go!
Jaiye
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Yeah there is no sound card installed, so that unknown audio device is it. Problem is it seems like they don't have proper drivers for it.
I have seen this happen on other store bought machines. What is the exact model on your computer and I will look up the specs of the motherboard and see if I can find some drivers that will detect and work with it. :wink:
Shane
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Thanks Shane,
Attached SS of model details:
In addition s/n: cnd7021YJB
:smiley:
Jaiye
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Which of these is yours?
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=77991&taskId=135&prodTypeId=321957&prodSeriesId=77989&lang=en&cc=us
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3316193&taskId=135&prodTypeId=321957&prodSeriesId=3316189&lang=en&cc=us
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=4032954&taskId=135&prodTypeId=321957&prodSeriesId=3957663&lang=en&cc=us
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3957664&taskId=135&prodTypeId=321957&prodSeriesId=3957663&lang=en&cc=us
Shane
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The second link. HP 510 Notebook.
For Confirmation see attached HP System Info.
Jaiye
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OK no drivers amde for it in WIndows 7, but there is a way to make it work. Take a look at these two.
1. http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio-e-g-Windows-8/Conexant-Audio-Driver-for-Windows-7/m-p/740225#M13850
and
2. http://laptop-driver.blogspot.com/2009/12/installing-conexant-cx20468-31-ac97.html
You will simply have to edit a file and such, follow the guide and the driver should install.
Shane
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...Shane you are the man! My sound is back!
Many thanks for your support... as a last resort I was thinking of downgrading back to XP but now I can stick to W7 with which I am pretty comfortable.
Thanks!
Jaiye
:smiley: :cheesy: :wink:
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No problem :-)
Since your all set I will lock this thread :wink:
And as always...
If your happy with my work. Then all I ask in return is you simply let others know about my site and programs. I help with anything computer or network related :-)
Also always feel free to make a post in the feedback forum.
And a facebook like at the top of the page of my site is nice as well. ;)
Shane