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Main Forum => General Computer Support => Topic started by: utility02 on May 25, 2013, 05:34:16 AM

Title: Windows Update error 80073712
Post by: utility02 on May 25, 2013, 05:34:16 AM
I get this error when trying to search for updates through Windows Update. The error occured after a virus attack on my computer (my antivirus suddenly deleted its self). I ran three different virus protection tools (ESET SS 6, Kaspersky Virus Removal Tool and Malwarebytes Antimalware). Kaspersky found the virus and deleted it, the other two reported nothing. I have searched the whole web, but nothing helped me solve this. If you have any idea how to solve this, please let me know.With the post you will find logs from the System Update Readiness Tool.
Title: Re: Windows Update error 80073712
Post by: Shane on May 25, 2013, 04:54:58 PM
Have you ran my repair tool on it yet?

Shane
Title: Re: Windows Update error 80073712
Post by: utility02 on May 25, 2013, 11:39:24 PM
Yes, and I have to say it is a complete solution for many errors. But unfortunatly, it wont solve my problem. I also found out what this problem is about. It occurs when the sxs component store is corrupted. Can this be solved manually?
Title: Re: Windows Update error 80073712
Post by: Shane on May 27, 2013, 12:40:07 PM
When sxs gets corrupt then your stuck. Your only option is a reinstall. I hate the winsxs folder because of this.

But thankfully you can do a repair install to fix it instead of a fresh install where you lose everything.

You didnt say what version of Windows you are on, so I will assume Windows 7.

First you will need a Windows 7 cd with SP1 already on it. You can get that here
https://sites.google.com/site/linuxlablibrary/windows-iso

And then just follow this guide :wink:
http://www.sevenforums.com/tutorials/3413-repair-install.html

Shane
Title: Re: Windows Update error 80073712
Post by: Rick on May 28, 2013, 06:27:17 AM
When sxs gets corrupt then your stuck. Your only option is a reinstall. I hate the winsxs folder because of this.

But thankfully you can do a repair install to fix it instead of a fresh install where you lose everything.

You didnt say what version of Windows you are on, so I will assume Windows 7.

First you will need a Windows 7 cd with SP1 already on it. You can get that here
https://sites.google.com/site/linuxlablibrary/windows-iso

And then just follow this guide :wink:
http://www.sevenforums.com/tutorials/3413-repair-install.html

Shane

Shane, this sounds similar to needing to do a surface scan on the hard disk or
using that link I provided too do a complete chkdsk command from the install disk
Title: Re: Windows Update error 80073712
Post by: utility02 on May 28, 2013, 09:52:15 AM
I did a little research and I found out that the virus I got stuck with had this exact purpose, to corrupt the sxs. I found a thread (http://www.tomshardware.co.uk/forum/31911-63-0x80073712-error_sxs_component_store_corrupt-windows-ultimate) in Toms hardware. There was a guy struggling with the same error. This error brings up another ten. We had exactly the same errors! Also, note that a repair install after the virus attack will not work. A clean install will do. Thank you for your support. Dont forget to check out the thread, that guy has some thoughts about what the problem would be.
Title: Re: Windows Update error 80073712
Post by: Rick on May 28, 2013, 11:16:23 AM
I did a little research and I found out that the virus I got stuck with had this exact purpose, to corrupt the sxs. I found a thread (http://www.tomshardware.co.uk/forum/31911-63-0x80073712-error_sxs_component_store_corrupt-windows-ultimate) in Toms hardware. There was a guy struggling with the same error. This error brings up another ten. We had exactly the same errors! Also, note that a repair install after the virus attack will not work. A clean install will do. Thank you for your support. Dont forget to check out the thread, that guy has some thoughts about what the problem would be.


Yeah, I can confirm; I get all those same errors too...
Did they ever figure out the root cause?
Title: Re: Windows Update error 80073712
Post by: Shane on May 28, 2013, 12:59:57 PM
I hate that MS even decided on the winsxs folder. It will always grow and never shrink and once it is broken there is no way to repair it.
http://blogs.technet.com/b/askcore/archive/2008/09/17/what-is-the-winsxs-directory-in-windows-2008-and-windows-vista-and-why-is-it-so-large.aspx

You would think MS would have a rebuild or repair tool for the winsxs folder, but of course they dont. I dont know where or how the info in the winsxs folder is stored, so I don't think I could even make a repair for it. If I could find where the data of what is in the winsxs folder is stored perhaps it could be rebuilt.

Shane
Title: Re: Windows Update error 80073712
Post by: Rick on May 28, 2013, 11:43:48 PM
I hate that MS even decided on the winsxs folder. It will always grow and never shrink and once it is broken there is no way to repair it.
http://blogs.technet.com/b/askcore/archive/2008/09/17/what-is-the-winsxs-directory-in-windows-2008-and-windows-vista-and-why-is-it-so-large.aspx

You would think MS would have a rebuild or repair tool for the winsxs folder, but of course they dont. I dont know where or how the info in the winsxs folder is stored, so I don't think I could even make a repair for it. If I could find where the data of what is in the winsxs folder is stored perhaps it could be rebuilt.

Shane

I have some ideas here, will get back to you on this topic; happen to be busy with the new disk jumbo... I bought some dvd-r's too to back up some other areas