Tweaking.com Support Forums

Main Forum => General Computer Support => Topic started by: rafg431 on March 28, 2014, 06:09:43 am

Title: Missing device - CD/DVD
Post by: rafg431 on March 28, 2014, 06:09:43 am

Today my in-built CD/DVD player is "missing" from my PC.  When I go into Devioce Manager it shows message - "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".  I have searched for solutions including 1) Restart PC 2) Uninstall device  and restart PC 3) Look for update for driver 4)Using regedit to fix HKEY LOCAL MACHINE etc etc.  Nothing has worked and I restarted my PC after each "fix".  When I insert a DVD the drive whirs etc so I am at a loss to know how to fix this.  Appreciate any help you can give.  Running Windows 7 Home Premium/System Mechanic 12.7/AVG 2014 Anti-virus etc etc.

Thank You

Title: Re: Missing device - CD/DVD
Post by: Shane on March 28, 2014, 10:18:35 am

Which registry key did you change?

Shane

Title: Re: Missing device - CD/DVD
Post by: rafg431 on March 28, 2014, 11:12:58 am

Managed to sort this one.  I downloaded and ran Malwarebytes which found a number of problems which it quarantined.  After restart, my drive re-appeared.  Not one solution offered by searching on Google  recommended running a malware software.  I have (paid for) AVG Anti-Virus (2014) and it didn't make a squeak!!  Thanks for help offered, Shane. Much appreciated.  Greetings from England.

Title: Re: Missing device - CD/DVD
Post by: Shane on March 28, 2014, 11:57:13 am

Glad you got it working, and I am not of fan of AVG lol

Shane