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Main Forum => General Computer Support => Topic started by: garegin on November 17, 2014, 09:13:57 am

Title: black screen with mouse cursor after malware removal
Post by: garegin on November 17, 2014, 09:13:57 am

Hi

I removed some malware with offline windows defender and now I get the black screen of death. I looked at the winlogon shell in the registry and it is set to explorer.exe. I can't boot to safe mode either, so can't run the windows all in one tool.

Any ideas?

Title: Re: black screen with mouse cursor after malware removal
Post by: Boggin on November 17, 2014, 09:49:11 am

I had the same problem not so long ago although it wasn't because of an infection and the only thing I could get in with was a Kaspersky Rescue Disk by changing the one off Boot order through F12 as you switch on.

It took about 9.5hrs to scan C: and then initiated a chkdsk /f after I clicked on Shutdown - don't know how it did that as I went to make a cup of coffee and found it running when I came back.

http://support.kaspersky.co.uk/viruses/rescuedisk/

A tutorial is in this article http://www.howtogeek.com/howto/36403/how-to-use-the-kaspersky-rescue-disk-to-clean-your-infected-pc/

It's possible you could still be infected and a conflict between it and Offline Defender could have caused the BSOD, but I've never heard of Defender causing that sort of damage.

An alternative rescue disk you could boot up with is the Paragon Rescue Kit which includes MBR fixes - this includes its own manual http://www.paragon-software.com/home/rk-free/download.html

And Good Luck !

Title: Re: black screen with mouse cursor after malware removal
Post by: Shane on November 17, 2014, 02:45:12 pm

When the black screen comes up and you only have the mouse, are you able to open the task manager with ctrl + alt + delete?

Shane