Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: din on January 01, 2015, 09:14:23 am
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hello there,
in my windows 8 my audio system is not working as shown at the screenshots
I have tried the tweak windows repair and a lot of other methods but nothing ... :confused: :sad:
please help me
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Hi, Your attachement could not be opened in the system . Both annexures of png file.
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Hi, Your attachement could not be opened in the system . Both annexures of png file.
Ok I turned them into jpeg.!!
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I've heard of AVG thinking the audio files and others were a virus and quarantined them to the vault which caused this sort of error - which AV program are you running ?
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I did find where AVG had caused it as well
Okay so i had this problem also and here is what was up with mine. My antivirus marked it as a virus and quarantined it withouit my knowledge so all i did was go to my archives or whatever it is called (im using AVG 2014) and restored it and my sound started working again. also when it says file already exists do you want to replace it REPLACE IT. So that's what i did and now my sound works, hope this helps
Shane
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I did find where AVG had caused it as well
Okay so i had this problem also and here is what was up with mine. My antivirus marked it as a virus and quarantined it withouit my knowledge so all i did was go to my archives or whatever it is called (im using AVG 2014) and restored it and my sound started working again. also when it says file already exists do you want to replace it REPLACE IT. So that's what i did and now my sound works, hope this helps
Shane
I know that the avg had deleted these files but I deleted a mmy quarrantine files so I dont know what to do now.
I heard of someone that the tweaking windows repair would replace the missing files and my audio will be playing again but it didnt.
Did I do something wrong? is there any other way?
I am sorry If I had to tell you these information at my first post!
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It's possible that reinstalling the Audio drivers either from the computer support or vendor site could reinstate those files, depending upon what they were.
What does a sfc /scannow run in the Command Prompt (Admin) report ?
If it reports that it is unable to repair some files, run the command Dism /Online /Cleanup-Image /RestoreHealth and then run the sfc /scannow command again to see what it reports then or if either fix the audio.
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It's possible that reinstalling the Audio drivers either from the computer support or vendor site could reinstate those files, depending upon what they were.
What does a sfc /scannow run in the Command Prompt (Admin) report ?
If it reports that it is unable to repair some files, run the command Dism /Online /Cleanup-Image /RestoreHealth and then run the sfc /scannow command again to see what it reports then or if either fix the audio.
indeed the first scan I ran found some corrupted files that it wasnt able to repair, I ran the Dism /Online /Cleanup-Image /RestoreHealth command and then the scan again and everything was ok. but it didnt help.
the same promblem still ramains!
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Have you downloaded the audio drivers yet.
Your restore points prior to the audio going down could also help, but you will need to look out for AVG taking those files out again if successful, but this time don't delete the quarantine, or just get rid of AVG and use another AV program. http://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-uninstall-AVG
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Have you downloaded the audio drivers yet.
Your restore points prior to the audio going down could also help, but you will need to look out for AVG taking those files out again if successful, but this time don't delete the quarantine, or just get rid of AVG and use another AV program. http://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-uninstall-AVG
Yes my audio drivers are downloaded and working properly
the avg wont delete these files again
thank you for helping me but it isnt fixed yet :undecided:
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Hi, din
Your last post lines:
Yes my audio drivers are downloaded and working properly but your problem still persists.
You could hear audio or not?
Normally if services are corrupted, then you have to replace those files by renaming audioserv with audioserv. bak and then try to copy the same file from the same system. I think that the location of this service is in
HKLM/system/current controlset/services/audiosrv
from your friend having the same operation system. Say if you have windows 8 and 32 bit, it should be same OS. Hope you understand what i meant. If you have deleted quarantined items , it is once for all gone. Why using avg when avast is the best thing.It does not delete audio drivers.
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hi :smiley:
I understood what you are thinkink of BUT
I cant get to the locationv HKLM/system/current controlset/services/audiosrv
when I get at "services" the option "audiosrv" isnt there as you can see in my screenshot
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hi, Ok. Since i am not having windows 8, i could not search the service. Also this would have deleted by your AVG already.
Did you download the latest audio drivers. If any audio drivers are not working properly, this may also result in audio services from working. what is your audio drivers site. Please download the latest full audio drivers from your vendors site. not only exe file.
This is definitely because your avg have quarantined and you removed this from the computer itself. Please see the services in the HKLM route in my post, and in the services folder this file usually reside in windows 7. If this is not there, then you have to copy the same file by this method in the given link
http://www.thewindowsclub.com/windows-could-not-start-the-windows-audio-service
Export to usb from the friends source this file to your usb and then merge it as indicated. Your problem will be solved.
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My laptop uses contexant drivers and they are up to date as you see
I think what I have to do is what you told me prior
to copy the services.msc file from my friends computer. thats the most logical one
But I dont know where to find it
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hi, I do not mean services. msc. It is a run command. You should copy audiosrv file from your friend and then merge with your registry. Got the point. Services.msc is a command that will get you to services tab.Did you see the link, on how to export it to your file from other source such as pendrive
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Have you checked and tried the restore points prior to this error occurring ?
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hi, I do not mean services. msc. It is a run command. You should copy audiosrv file from your friend and then merge with your registry. Got the point. Services.msc is a command that will get you to services tab.Did you see the link, on how to export it to your file from other source such as pendrive
Sorry my fault,
I wanted to say audio.srv not services.msc
where to find the audio .srv file?
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Have you checked and tried the restore points prior to this error occurring ?
No I havent..
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Then try your restore points.
I would expect that file to be in either Windows\System32\Drivers or for a 64 bit system, Windows\SysWOW64\Drivers but it could be dependent upon the make of Audio adapter, as I was unable to find a file by that name on my Win 7 laptop using Realtek.
You can use the search function on Win 8 which should be able to locate it on the computer you are using to copy it from if it's there.
http://winsupersite.com/windows-8/windows-8-tip-find-anything-search
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Hi, Boggin
I think that he deleted his quarantined file which would have deleted his audiosrv file. Hence the solution, other than system restore is replacing a new one.
Hi, dan,
The audiosrv file is in the path i provided in the HKlm link in my post. here i repeat
HKLM/system/current controlset/services/
If it is not there, then it was deleted inadvertently by the AVG, when it quarantined
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Man what long weekend. Sorry again for the late reply. My weekends belong to my wife and kids :-)
How are things so far? Any progress?
Shane
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hi there :smiley:
I downloaded an audiosrv.ddl file from the internet(http://www.dlldump.com/download-dll-files_new.php/dllfiles/A/audiosrv.dll/5.1.2600.2180/download.html) and tried to replace the audiosrv.ddl file that was at the path C:windows:system32 but a warn appears telling me that I need authorization to that folder. I tried it through my administrator account but the same :undecided:
My friend jraju, I still dont know how to get to the path you gave me :confused:
thank you
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Hi, dan,
I meant from the system. As audiosrv file you copied from internet may cause harm to your computer rather than curing it. Now, as it has not allowed , it is safe. Do not copy from internet the files. It may be a excutable , but the audiosrv files would have bee a created folder from the installation.
To go to the path, Just go to start menu, type regedit and then access the path from there . It is in the Services folder in the path i mentioned in my post. Are you still having AVG. First remove it and replace with free avast, which does not quarantines window file as suspicious.
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Bah, I meant to answer the forum posts this morning after I dropped the kids off at school, instead I got called by a customer and had to go fix some machines. It is now 9 PM and I need to get to bed soon so I can take them to school in the morning lol
So tomorrow morning, hoping I dont get called again, I will double check what those files where exactly and simply grab them from one of my Windows installs in vmware and post them for you. I will also post a reg tweak that will give you the option of taking ownership of a file from the right click menu, that will let you replace the file :wink:
Shane
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I will be waiting
Dont worry :wink:
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Ok so looks like the two files are AudioEndpointBuilder.dll and the other is Audiosrv.dll.
Do you have 8 or 8.1 installed?
Shane
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Hi
it's 8.1 :wink:
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Well looks like I forgot I deleted Windows 8 in vmware because I was doing some upgrades. So I removed Windows 8 off my own computer in Dec and put Windows 7 back on. After a year of using 8 I couldnt stand it any more lol
So I am installing 8.1 fresh in vmware now as we speak, I will then get all updates done and then get a copy of those two files for you. Just to make sure you have all current updates instalkled correct? If so then the files I get should be the proper versions that you will need.
Shane
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Almost there lol.
I honestly have only had maybe 2 customers bring me Windows 8 machines to reinstall in the last year. Every new machine I get from customers that have Windows 8 on it they ask me to remove it and put 7 on for them.
So I havent done a fresh install of 8 for a while. Now I have a Windows 8.1 disk, which means I dont have to do the 8.0 to 8.1 update which is huge and has problems. So even when starting with 8.1 direct, the Windows updates first run was over 900 MB in size (And took 2.5 hours to install) and now the 2nd run at Windows updates is over 1 GB in size!!
So far over 2 GB in updates for a fresh install of 8.1 (This would be even bigger if I started with 8.0)
No wonder so many people hate the idea of reinstalling 8 lol
Soon as the 2nd run at the updates is done I will run a 3rd check on Windows updates, you keep doing the updates till it comes back that there isnt any. Wonder how big the 3rd run will turn out. But once it is all done I will have the two files for you.
Shane
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Just finished the 2nd bath of updates. So now running the 3rd and guess what!?
61 updates at 1.4 GB in size. After the 70+ updates I have already done at 2 GB+.
So for 3 runs we have a grand total of 3.4GB+ just for windows updates alone after a fresh install of 8.1 direct. (The entire 8.1 disk is 3.63GB)
My god Microsoft, what the crap have you done????
Shane
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Ok so that took 8 hours lol
I went ahead and grabbed the audio files from system32 and syswow64 folders. So you have the files you need now. let me know how it goes.
Shane
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Hi Shane,
files seem ok and I am thankfull for spending that time to get them for me.. but a window pops up telling me that I need some kind of perimission.. the same window that popped up when I tried to paste the files I dwonloaded from the internet. Take a look at the screenshot..
I will be waiting for an answer :smiley: :wink:
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Hi Shane,
files seem ok and I am thankfull for spending that time to get them for me.. but a window pops up telling me that I need some kind of perimission.. the same window that popped up when I tried to paste the files I dwonloaded from the internet. Take a look at the screenshot..
I will be waiting for an answer :smiley: :wink:
Where's the screenshot :smiley:
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lol I forgot it thousands of sorry!!! :shy: :shy: :shy:
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You need to take ownership of the two files. You can do that manually by right clicking on one file at a time and going to properties and then security. Or I can give you a reg file that will add the take ownership command to the right click menu if you like. Then you can just right click on the two files and take owner ship with 1 click. :wink:
Shane
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I would appreciate if you gave me that file :artist:
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because I cant do it.. it seems like I have the ownership as you can see,with only one box not being checked..and I cant check it
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so here is how it goes...
I knew that you wont be available on weekend so I decided to do it my own
I download a reg file to take ownership from the internet and it worked pretty good but when I went to replace the files you gave .... the same window pops warning me of my not having access to the spicific folder so I thought that I may have to take ownership of the system32 folder in my C:
however, on the site I downloaded the reg file it was warning me not to take ownership of any folder located at C:
What happens now? :blank: :blank:
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Here you go, here is the one I use. Not sure if it is the same as the one you grabbed. But you dont right click on the system32 folder, instead you right click on the files themselves in that folder and take ownership :wink:
Shane
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damn it!!! I replaced all the files and double checked them to make sure they are the ones you gave but nothing!!! it still says : the endpoint is a duplicate!!I am sick of this promblem :confused: It seems to be a really tough one
How ever Thank you for helping me and iF you dont Have any other Ideas of how to fix it it will be ok :smiley:
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Do you have avg uninstalled by any chance? I am also googling to see if I can find anything else, so far tons of people have this problem with avg and I did find one about them needing to import the registry keys for the netprofm service, but I couldnt find any info on it.
I will keep looking and any service I can find that might need repaired I will add to the next version of the Windows repair and have you try it. The reason why I will add it there is because you have to have certain permissions to add them back and the program takes care of it for you :-)
Shane
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OK I took screen shots of that service, can you post screen shots of the service on your system so I can compare it to what I posted and see if anything is different?
Shane
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Sure
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At first I noticed everything looked the same, but then I noticed that you have a security folder under yours where on my 8.1 system there isnt one. Can you post a screen shot of what is in there?
Shane
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:wink: :wink:
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Ok, export the security key and then remove it. Its not on my fresh install with all updates, so we will remove you. You may have to taken owner ship of the registry key if it doesnt allow you to delete it. After you remove it make sure to reboot.
Shane
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Ok so I deleted the key and rebooted
Still the same error
the only difference is that now the bar showing the loading progress goes to full and then the error appears.
before doing that changes the error used to appear at the very beggining before even it starts loading
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Finally I solved the problem by refreshing my pc
Just went to settings and doing a refresh to my computer
But nearly all the apps are not working showing errors :teeth: :undecided:
any help?
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You could do the Refresh again but open a Command Prompt (Admin) and enter dism /online /cleanup-image /restorehealth followed by sfc /scannow and see what they report.
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God I hate Windows 8 lol
In my Windows repair, have it do repair #28 (Repair Windows 8 App Store) and then reboot.
Shane
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I ran it but nothing happened
I have a screenshot of how it seems whenI open start menu
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Create a new user account and log into that account and see if it has the same problem as well.
Shane
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I cant create a new one because the settings option does not open
As you notice at my screenshot there is a X on that icon too :sad:
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Hi, i very much doubt that your programs are infected and the exe files are corrupt. You could try microsoft windows exe fix to fix those problem. But, the virus attack seems severe in your case. Pl refer the link and then run it. Please go to this link, download EXE from it and then run it. If it fix your problem, it means that the application would be able to run
http://www.winhelponline.com/blog/file-asso-fixes-for-windows-7/
and see this post,
http://wintegrity.blogspot.in/2014/11/how-to-fix-sound-not-working-in-windows.html
in which all in one repair tool had a mention in the solution paragraph
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If you cant create an account then my technicians toolbox will be able to let you create one :-D
I am getting ready to release the final version of it very very soon, hopefully this week.
Till then, the beta was set to only run till Feb 1st. Which it is now past, so set your clock on your system back to Jan 31st and you should be able to run it, that or wait till I release the final version.
http://tweaking.com/files/Tweaking.com-Technicians_Toolbox-Beta1.zip
In the program you will see the Windows User manager I built, you can use that to create a new local account. :wink:
Shane
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Hi, no reply from thread owner.
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jraju downloaded the file you told me from that site and ran it and then rebooted.. but It didnt work the promblemstill exists
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I'be been waiting for the latest update for your windows all inone repair an finally it solved the promblem when I ran the windows8 store uptade! thats great work Shane I am thankfull.!!! keep going!! :wink: :artist:
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Awesome, so the new update I did the the app store repair did the trick for you?
Shane
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Hi, The update from app store may not only solve his problem, but all win 8 users problem. Real wonder that you included in the All in one repair.
May be an update, but did you see the problem of the same nature was cured by using All in one and minor correction in regedit, in the link i provided in my post?
aLL IN one tool would be a boon for win 8.
Is the trial advised by you have been incorporated in All in one.
Will the tool, the updated tool by you in this post, also help win 7 and other users. I have run the trial first and found no missing files. But i have not tried the updated , which you have promised to release in the latest version of AIO. I will update to the latest.