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Main Forum => General Computer Support => Topic started by: Rick on February 09, 2015, 10:11:52 pm

Title: cannot connect to Microsoft update, Microsoft Security Engine (Solved)
Post by: Rick on February 09, 2015, 10:11:52 pm
I would like to reset all the functions; please advise

While running Adobe;
under the help menu, check for updates, can not connect to server

Message Alert; Update Failed!

Many manufacturers distributed images with a policy set defining a automatic update server. The concise answer to this problem is to remove that registry key. The key is:

I found this might be the route cause;
https://support.microsoft.com/en-us/kb/918355 run the fixit, see if it helps you

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
remove this key, reboot, and windows update will work.

http://theitbros.com/how-to-solve-the-windows-update-error-80072ee2/

how to add ; http://windows.microsoft.com/en-us/windows/windows-update-error-80072ee2#1TC=windows-vista

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/how-to-add-outbound-rule-in-windows-firewall-to/7f9c04c1-5216-47d9-9de3-64cc19eb796d

reset firewall settings ;
http://windows.microsoft.com/en-us/windows/answers?tId=d5bf7d36-cca6-4767-9e67-0e2a1bb28042
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 09, 2015, 11:01:48 pm
I would like to reset all the functions; please advise

* your computer was unable to check for solutions

***** SOLUTION *****

March 3rd 2015; OK, here is the Solution and what I finally did that worked

* if this fix worked for you; please donate $1.00 to my pay pal account
[email protected]

Run In Administrator Mode Only...
I Run It In Safe Mode with Networking support.

After run It, Run Windows Update Immediately
Try Re-Install Some of your Programs to clean up the update settings with those programs after run this Fix

Title: Re: cannot connect to microsoft support server
Post by: Gamezertruth on February 09, 2015, 11:13:27 pm
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/ 
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 09, 2015, 11:48:19 pm
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Hosts File looks pretty normal too me;

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
127.0.0.1       investorshub.advfn.com
127.0.0.1       finance.yahoo.com
127.0.0.1       google.com/finance
127.0.0.1       money.msn.com/investing
127.0.0.1       http://money.msn.com/investing/
127.0.0.1       http://investing.money.msn.com/
127.0.0.1       ckmap.mediav.com
127.0.0.1       pv.sohu.com
127.0.0.1       www.zhibo8.cc
127.0.0.1       www.0086best.com
127.0.0.1       show.g.mediav.com
Title: Re: cannot connect to microsoft support server
Post by: Gamezertruth on February 10, 2015, 12:48:09 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Hosts File looks pretty normal too me;

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
127.0.0.1       investorshub.advfn.com
127.0.0.1       finance.yahoo.com
127.0.0.1       google.com/finance
127.0.0.1       money.msn.com/investing
127.0.0.1       http://money.msn.com/investing/
127.0.0.1       http://investing.money.msn.com/
127.0.0.1       ckmap.mediav.com
127.0.0.1       pv.sohu.com
127.0.0.1       www.zhibo8.cc
127.0.0.1       www.0086best.com
127.0.0.1       show.g.mediav.com

I think that the entries of the host file is not okay! you Have extra host entries that Have been hijacked ?

i just check that host and they linked to some of Chinese sites i think  :smiley: and do you have run sfc/scannow ?

should you check this with hijackthis tool http://sourceforge.net/projects/hjt/
Title: Re: cannot connect to microsoft support server
Post by: Boggin on February 10, 2015, 02:43:18 am
If you didn't add those entries to the Hosts File I would be inclined to reset it https://support.microsoft.com/kb/972034

If that doesn't fix your problem are you able to connect in Safe Mode with Networking ?

Using your restore points to prior the problem may do it but running the commands below from a command prompt run as an administrator can also help.

If your restore points are missing, that could be indicative of an infection and if you get the message the restore was unsuccessful, doing the restore in Safe Mode can be a workaround to that as it was probably your AV program interfering with the restore.

Create a restore point first if you're going to use ComboFix as it snagged a file which I allowed it to delete and it upset my system - I don't trust it.

netsh winsock reset

netsh int ip reset resetlog.txt

ipconfig /release

ipconfig /flushdns

ipconfig /renew


ipconfig /registerdns

exit (to close command window)

Now reboot.

Checking the Event Viewer for related errors could also give some info as to why this occurred could help if it's been a Windows problem.
Title: Re: cannot connect to microsoft support server
Post by: Shane on February 10, 2015, 02:25:46 pm
Can you post a screen shot of the actual error you are getting so I can see it?

Shane
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 11, 2015, 11:05:49 am
Can you post a screen shot of the actual error you are getting so I can see it?

Shane

One, I added those websites to block Wall Street and Asian hackers!

Shane; message was a pop up window in a gray box, read;

Unable to connect to MSFT server
your computer was unable to check for solutions

* seems the latest MSFT fixes repaired it

Title: Re: cannot connect to microsoft support server
Post by: Rick on February 11, 2015, 11:14:36 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Hosts File looks pretty normal too me;

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
127.0.0.1       investorshub.advfn.com
127.0.0.1       finance.yahoo.com
127.0.0.1       google.com/finance
127.0.0.1       money.msn.com/investing
127.0.0.1       http://money.msn.com/investing/
127.0.0.1       http://investing.money.msn.com/
127.0.0.1       ckmap.mediav.com
127.0.0.1       pv.sohu.com
127.0.0.1       www.zhibo8.cc
127.0.0.1       www.0086best.com
127.0.0.1       show.g.mediav.com

I think that the entries of the host file is not okay! you Have extra host entries that Have been hijacked ?

i just check that host and they linked to some of Chinese sites i think  :smiley: and do you have run sfc/scannow ?

should you check this with hijackthis tool http://sourceforge.net/projects/hjt/

* * * * * yes hijack this is a very useful tool...

SFC is getting to be a useless tool as code can be entered to divert the system tool;
Only way correct this issue is to connect directly with the MSFT servers.

I added those websites in the hosts file; adding sites in the hosts file prevents my system to connect with those sites.

your reference was ran and it did find some issues that were resolved; this program should be run with hijack this;
Give this a try http://www.adlice.com/softwares/roguekiller/ 

and no, I wont delete the hosts file entries, I put them their for a reason. none of them refer to the MSFT servers...

thank you for your references!
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 11, 2015, 11:20:17 am
If you didn't add those entries to the Hosts File I would be inclined to reset it https://support.microsoft.com/kb/972034

If that doesn't fix your problem are you able to connect in Safe Mode with Networking ?

Using your restore points to prior the problem may do it but running the commands below from a command prompt run as an administrator can also help.

If your restore points are missing, that could be indicative of an infection and if you get the message the restore was unsuccessful, doing the restore in Safe Mode can be a workaround to that as it was probably your AV program interfering with the restore.

Create a restore point first if you're going to use ComboFix as it snagged a file which I allowed it to delete and it upset my system - I don't trust it.

netsh winsock reset

netsh int ip reset resetlog.txt

ipconfig /release

ipconfig /flushdns

ipconfig /renew


ipconfig /registerdns

exit (to close command window)

Now reboot.

Checking the Event Viewer for related errors could also give some info as to why this occurred could help if it's been a Windows problem.

In this case; the Restore older restore points was unable to restore anything older than one day.
it seemed as though they had been deleted, dear MSFT; please fix your software from this error, we could/should be able to run an undelete program to recapture old restore points.

= idea in planning * Cloud back restore points using network in safe mode anyone?
Title: Re: cannot connect to microsoft support server
Post by: Boggin on February 11, 2015, 01:39:10 pm
For a while I had problems connecting to MS's support site for resetting Windows Update Components and initially there was a red warning that they were having problems with their servers, but the problem continued intermittently after the warning disappeared.

I'm not sure how it fixed itself but if you could post the link you are having problems with, perhaps we could try it.
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 12, 2015, 12:50:43 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

I also use 360; it is suggested to 360 DO NOT MESS with our restore points...
or we will BLACK LIST YOU IN THE MARKET...
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 12, 2015, 07:36:26 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

I also use 360; it is suggested to 360 DO NOT MESS with our restore points...
or we will BLACK LIST YOU IN THE MARKET...

Ran the Rogue Killer; it found some issues. here is what is left over;

Title: Re: cannot connect to microsoft support server
Post by: Rick on February 12, 2015, 07:43:29 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

I also use 360; it is suggested to 360 DO NOT MESS with our restore points...
or we will BLACK LIST YOU IN THE MARKET...

Ran the Rogue Killer; it found some issues. here is what is left over;
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 12, 2015, 07:44:28 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

I also use 360; it is suggested to 360 DO NOT MESS with our restore points...
or we will BLACK LIST YOU IN THE MARKET...

Ran the Rogue Killer; it found some issues. here is what is left over;
Attached the freefixer scan for reference;
Title: Re: cannot connect to microsoft support server
Post by: Gamezertruth on February 12, 2015, 05:01:19 pm
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

I also use 360; it is suggested to 360 DO NOT MESS with our restore points...
or we will BLACK LIST YOU IN THE MARKET...

360 Internet Security isn’t a good product so why you have to install it ?  Check it out by following the instructions here http://www.bleepingcomputer.com/combofix/how-to-use-combofix

your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Hosts File looks pretty normal too me;

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
127.0.0.1       investorshub.advfn.com
127.0.0.1       finance.yahoo.com
127.0.0.1       google.com/finance
127.0.0.1       money.msn.com/investing
127.0.0.1       http://money.msn.com/investing/
127.0.0.1       http://investing.money.msn.com/
127.0.0.1       ckmap.mediav.com
127.0.0.1       pv.sohu.com
127.0.0.1       www.zhibo8.cc
127.0.0.1       www.0086best.com
127.0.0.1       show.g.mediav.com

I think that the entries of the host file is not okay! you Have extra host entries that Have been hijacked ?

i just check that host and they linked to some of Chinese sites i think  :smiley: and do you have run sfc/scannow ?

should you check this with hijackthis tool http://sourceforge.net/projects/hjt/

* * * * * yes hijack this is a very useful tool...

SFC is getting to be a useless tool as code can be entered to divert the system tool;
Only way correct this issue is to connect directly with the MSFT servers.

I added those websites in the hosts file; adding sites in the hosts file prevents my system to connect with those sites.

your reference was ran and it did find some issues that were resolved; this program should be run with hijack this;
Give this a try http://www.adlice.com/softwares/roguekiller/ 

and no, I wont delete the hosts file entries, I put them their for a reason. none of them refer to the MSFT servers...

thank you for your references!

thank for your info and an antivirus or anti-malware program should Protects you from such sites and I'll leave this for Shane and Boggin to review it for you

your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

I also use 360; it is suggested to 360 DO NOT MESS with our restore points...
or we will BLACK LIST YOU IN THE MARKET...

Ran the Rogue Killer; it found some issues. here is what is left over;

i noted that you have some Unknown driver as shown in your screenshot and you should go to let the RogueKiller Developer know whether it was a false positive http://forum.adlice.com/index.php?action=forum and for freefixed log file i can’t read it so I'll leave this for Shane and Boggin to review it for you

Title: Re: cannot connect to microsoft support server
Post by: Rick on February 13, 2015, 08:19:45 pm
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

I also use 360; it is suggested to 360 DO NOT MESS with our restore points...
or we will BLACK LIST YOU IN THE MARKET...

Ran the Rogue Killer; it found some issues. here is what is left over;

Note ;  Free fixer error codes references to help resolve actual system problems.
https://msdn.microsoft.com/en-us/library/windows/desktop/ms681382(v=vs.85).aspx
f
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 13, 2015, 11:52:43 pm
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Have run rogue killer; two issues
it catches my drop down menus as a virus or problem area
It does not recognize 360

Title: Re: cannot connect to microsoft support server
Post by: Rick on February 14, 2015, 05:32:06 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Have run rogue killer; two issues
it catches my drop down menus as a virus or problem area
It does not recognize 360
one error i see with rogue killer, it does not scan any other drive than C:\  "any bleeping hacker that knows that could easily hide behind rogue killer"

next, I will attempt to run combo fix...
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 14, 2015, 05:54:49 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Have run rogue killer; two issues
it catches my drop down menus as a virus or problem area
It does not recognize 360
one error i see with rogue killer, it does not scan any other drive than C:\  "any bleeping hacker that knows that could easily hide behind rogue killer"

next, I will attempt to run combo fix...

additional scans;     

Title: Re: cannot connect to microsoft support server
Post by: Rick on February 14, 2015, 06:54:08 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Have run rogue killer; two issues
it catches my drop down menus as a virus or problem area
It does not recognize 360
one error i see with rogue killer, it does not scan any other drive than C:\  "any bleeping hacker that knows that could easily hide behind rogue killer"

next, I will attempt to run combo fix...

additional scans;   
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 14, 2015, 07:01:55 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Have run rogue killer; two issues
it catches my drop down menus as a virus or problem area
It does not recognize 360
one error i see with rogue killer, it does not scan any other drive than C:\  "any bleeping hacker that knows that could easily hide behind rogue killer"

next, I will attempt to run combo fix...

additional scans;   
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 14, 2015, 07:18:30 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Have run rogue killer; two issues
it catches my drop down menus as a virus or problem area
It does not recognize 360
one error i see with rogue killer, it does not scan any other drive than C:\  "any bleeping hacker that knows that could easily hide behind rogue killer"

next, I will attempt to run combo fix...

additional scans;   
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 14, 2015, 07:50:21 am
your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

Have run rogue killer; two issues
it catches my drop down menus as a virus or problem area
It does not recognize 360
one error i see with rogue killer, it does not scan any other drive than C:\  "any bleeping hacker that knows that could easily hide behind rogue killer"

next, I will attempt to run combo fix...

additional scans;   
Title: Re: cannot connect to microsoft support server
Post by: Shane on February 16, 2015, 03:21:08 pm
Combofix did find and cleanup some things, how is the system now after all those scans?

Shane
Title: Re: cannot connect to microsoft support server
Post by: Gamezertruth on February 22, 2015, 02:55:03 am
Combofix did find and cleanup some things, how is the system now after all those scans?

Shane

You've missed something about the Rick’s reports! It has a multi-anti-virus installed on his system. :smiley: so there is an Conflict  :rolleyes:

Quote
21:44:54.0681 0x1578  Waiting for KSN requests completion. In queue: 27
21:44:55.0681 0x1578  Waiting for KSN requests completion. In queue: 27
21:44:56.0694 0x1578  AV detected via SS2: Microsoft Security Essentials, C:\Program Files\Microsoft Security Client\msseces.exe ( 4.7.205.0 ), 0x61000 ( enabled : updated )
21:44:56.0695 0x1578  AV detected via SS2: 360 Total Security, C:\Program Files\360\Total Security\safemon\QHSafeTray.exe ( 6.0.0.1005 ), 0x51000 ( enabled : updated )
21:44:56.0700 0x1578  Win FW state via NFP2: enabled
21:44:56.0701 0x1578  ============================================================
21:44:56.0701 0x1578  Scan finished
21:44:56.0701 0x1578  ============================================================
21:44:56.0710 0x0fe8  Detected object count: 0
21:44:56.0710 0x0fe8  Actual detected object count: 0
21:45:34.0994 0x157c  Deinitialize success

your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/


Have run rogue killer; two issues
it catches my drop down menus as a virus or problem area
It does not recognize 360

Rick you need To removed an antivirus program ! so you already have more then 1 anti-virus software and that isn’t good !  :smiley: and re-check your screenshot and you’ll  find what they point out !
Title: Re: cannot connect to microsoft support server
Post by: Rick on February 27, 2015, 05:44:46 am
If you didn't add those entries to the Hosts File I would be inclined to reset it https://support.microsoft.com/kb/972034

If that doesn't fix your problem are you able to connect in Safe Mode with Networking ?

Using your restore points to prior the problem may do it but running the commands below from a command prompt run as an administrator can also help.

If your restore points are missing, that could be indicative of an infection and if you get the message the restore was unsuccessful, doing the restore in Safe Mode can be a workaround to that as it was probably your AV program interfering with the restore.

Create a restore point first if you're going to use ComboFix as it snagged a file which I allowed it to delete and it upset my system - I don't trust it.

netsh winsock reset

netsh int ip reset resetlog.txt

ipconfig /release

ipconfig /flushdns

ipconfig /renew


ipconfig /registerdns

exit (to close command window)

Now reboot.

Checking the Event Viewer for related errors could also give some info as to why this occurred could help if it's been a Windows problem.

hmmm;

Error running

netsh int ip reset resetlog.txt
restting echo request, failed.
access is denied

yes, ran cmd as adm
Title: Re: cannot connect to microsoft support server
Post by: Shane on February 28, 2015, 05:16:15 pm
Try those commands in safe mode with networking and see if it can do it, if you still get access denied then you might have something hooked into the network that is blocking it, an infection can do that.

Shane
Title: Re: cannot connect to microsoft support server
Post by: Rick on March 02, 2015, 09:27:37 am
Try those commands in safe mode with networking and see if it can do it, if you still get access denied then you might have something hooked into the network that is blocking it, an infection can do that.

Shane

ok, how to chk for hooks?
Title: Re: cannot connect to microsoft support server
Post by: Shane on March 02, 2015, 11:02:16 am
You cant really. You have to scan for rootkits and such. Also it is possible that it is a permissions problem in the registry, which my Windows Repair tool can fix if that is the case.

Those commands do read and write to the registry, so an access denied error could be from it not having access to something in the registry.

Shane
Title: Re: cannot connect to microsoft support server
Post by: Boggin on March 02, 2015, 01:34:46 pm
Gamezertruth has spotted both MSE and 360 Security running on the computer - one needs to go.
Title: Re: cannot connect to microsoft support server
Post by: Rick on March 03, 2015, 12:01:20 am
Gamezertruth has spotted both MSE and 360 Security running on the computer - one needs to go.

360
Title: Re: cannot connect to Microsoft or Adobe support server
Post by: Boggin on March 03, 2015, 05:55:18 am
Any improvement since uninstalling 360 and does it have its own uninstaller so as not to leave any residue ?

Is that Norton 360 or something else ?
Title: Re: cannot connect to Microsoft or Adobe support server
Post by: Rick on March 03, 2015, 06:22:44 am
Any improvement since uninstalling 360 and does it have its own uninstaller so as not to leave any residue ?

Is that Norton 360 or something else ?

Overall; only problem with 360, they messed up the restore points and since can not get them to restore more than one or two days...

http://www.360totalsecurity.com/

but, we could tweak it to do better, till then!
Title: Re: cannot connect to Microsoft or Adobe support server
Post by: Boggin on March 03, 2015, 07:01:33 am
It's possible that 360 has changed the Volume Shadow storage space so that it will only retain for a couple of days worth.

This article will show you how to check and adjust the storage space. http://www.howtogeek.com/howto/windows-vista/reduce-system-restores-disk-usage-in-vista/
Title: Re: cannot connect to Microsoft or Adobe support server (Solved)
Post by: Boggin on March 03, 2015, 02:37:18 pm
So how have you solved it ?
Title: Re: cannot connect to Microsoft or Adobe support server
Post by: Rick on March 07, 2015, 06:03:48 am
It's possible that 360 has changed the Volume Shadow storage space so that it will only retain for a couple of days worth.

This article will show you how to check and adjust the storage space. http://www.howtogeek.com/howto/windows-vista/reduce-system-restores-disk-usage-in-vista/

great article, shane should capture that as a fix it
Title: Re: cannot connect to Microsoft or Adobe support server (Solved)
Post by: Rick on March 07, 2015, 06:18:48 am
So how have you solved it ?

please read on page one in the first message; download the bat file. good for all versions!
Title: Re: cannot connect to Microsoft or Adobe support server (Solved)
Post by: Shane on March 09, 2015, 02:26:22 pm
You can also do that manually in Windows as well, but that isnt really a fix so I cant put it in the program, as some people dont like their system restore touched lol

Shane
Title: Re: cannot connect to Microsoft or Adobe support server (Solved)
Post by: Rick on March 17, 2015, 01:08:53 am
So how have you solved it ?

Re-install as usual
Title: Re: cannot connect to Microsoft or Adobe support server (Solved)
Post by: Boggin on March 17, 2015, 01:54:16 am
Reinstalled what ?
Title: Re: cannot connect to Microsoft or Adobe support server (Solved)
Post by: Rick on March 19, 2015, 01:54:43 pm
Reinstalled what ?

Vista SP2

But now, the problem has come back to haunt us!

What a laugh!

for reference; some updates were in stalled, but when it tried to update;
the security engine, that failed