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Main Forum => General Computer Support => Topic started by: DS2K on May 02, 2015, 03:40:30 pm

Title: Blue Tooth Error
Post by: DS2K on May 02, 2015, 03:40:30 pm

I'm running windows 7 64bit

I get a bluetooth error when I boot up  (see attached)

This is what shows up in event error..

Faulting application name: BTServer.exe, version: 1.0.90.1, time stamp: 0x53916508
Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b864
Exception code: 0xc0000374
Fault offset: 0x00000000000bf922
Faulting process id: 0x1eec
Faulting application start time: 0x01d085285db8ef6b
Faulting application path: C:\Program Files (x86)\Realtek\Realtek Bluetooth\BTServer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9b69f6d5-f11b-11e4-9a66-24fd527be785

Yet the bluetooth works

Title: Re: Blue Tooth Error
Post by: Boggin on May 04, 2015, 02:10:16 am

It could be because of a bad driver - what Bluetooth device(s) are you using ?

I would start by reinstalling the Realtek Bluetooth driver, or you could try your restore points to prior the error.

Title: Re: Blue Tooth Error
Post by: Shane on May 04, 2015, 01:52:25 pm

Looks like it is the bluetooth service that realtek has installed that is crashing, looks like it isnt needed for blue tooth to work or it is crashing but then restarting and staying running, you can try a few different things, uninstall the realtek software for it, reboot and install it fresh. You could also try disabling that service, it may be a service or might be just a simple exe that is set to run at startup, you can check by using msconfig and simply disable it. If bluetooth works fine I say just leave it disabled :-)

Shane