Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: Tacotardis42 on August 04, 2015, 05:11:59 pm
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Unfortunately, my computer is having issues installing 2 windows updates, they are KB3065987 and KB3035583. When I try to install them, the install fails and produces an error message, a different one for each. The errors are 8007371B and 80004005, but I do not know which update had which error. I ran all the repairs in Windows Repair in Safe Mode, I used the official Windows Update troubleshooter and a Windows Update hotfix from Microsoft and none of them work. Help? I am on 64 bit Windows 7 Home Premium.
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HI, try windows update readiness tool. The link is here, just download and install . While installing wait for it to complete. Once completed , go to c: windows\logs folder. click checksur.log. If everything is shown as nil pending, then your problem will be solved.
This is the minimum requirements for it to work
Windows 7 Service Pack 1
Hope that you have service pack 1
http://www.microsoft.com/en-in/download/details.aspx?id=3132
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Yes I do have SP1, but I already ran this. I can try again when I have a free moment, but I do not think it will help any.
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Boggin is amazing with windows update issues for now can you open up an elevated command prompt and can you run a Sfc /scannow
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Just did that yesterday :/ It found files it couldn't fix, and someone on this forum helped me fix them. Think I should run a SFC again to be sure? And then if it is sure, should I rerun windows repair (in safemode) with all the repairs plus prescan, and try the windows update trouble shooter again and hope for the best? Because I do really want to update. And plus I have nothing better to do anyway for now.
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I was reading your other post on the forum looks like boggin was the one who replied to you and asked for what the sfc scan results were. usually when reading that log you can see what it is that it's trying to fix but can't. okay so what i'm curious is have you done a chkdsk /f /r and reboot the computer then in the event viewer you should be able to find the scan results ill post a picture of the location in event viewer. what we want to make sure is no kb greater that 0 in the bad sector of your hdd.
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KB3035583 is windows 10 update app so you can get windows 10 and KB3065987 is an update for the windows update itself lol were you planning on upgrading to windows 10?
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Well I'm considering it, but I want to see a compatibility report first at least. It's annoying though because the windows 10 icon isn't there, even though I have a compatible OS, and I'm kinda hoping this update will fix that. And I will do a chkdsk scan, just as soon as the SFC is done.
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AArgh I ran the SFC and it said that files were corrupted again! The Windows Update must be corrupting them when it fails to install. I reran the repair from the other forum, and am rerunning the SFC. I sure hope this works now.
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Ok, I ran the checkdisk program and I managed to find the log, and it said 0kb in bad sectors so WOOT. Still, I am annoyed that Windows update still won't install those files aargh
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Can you try installing those two updates again but separately and in the order they are presented and then make a note of the error code for each.
With Win 10 associated updates, a specific error code could be peculiar to each and that will make looking for a solution much easier.
You should see the amount of error codes people are getting when trying to install Win 10 :smiley:
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OK, I will do that. Also, I ran the Windows Update Diagnostic, and it said I have error 0x8007371B(2015-08-05-T-04_31_02P)
I do not know much about error messages, but the first part I think was one of the errors Windows Update gave me. As soon as I try to reinstall the updates separately, I will supply you the codes for the updates.
UPDATE: The update KB3035583 gave me error 80070002. Now investigating the next one.
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Now KB3065987 gave me error 80246007
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Work your way through http://windows.microsoft.com/en-gb/windows/windows-update-error-80070002#1TC=windows-7 for the 80070002 error and the 80246007 seems to relate to the BITS service.
Have a look at this article to check if it's started.
http://windows.microsoft.com/en-gb/windows/windows-update-error-80246007#1TC=windows-7
Let us know if it refuses to start.
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Ok the BITS service was already started, and I am following the instructions to fix error 80070002. I am now checking for updates.
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Sigh It's never simple, is it? KB3035583 now gives me error 8007371B instead of the other one.
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Hi,
By the by, did you check the checksur.log. Please enclose it.
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These cmds run from an elevated cmd prompt are a general WU fix, depending upon the cause but they do cover 80246007.
Sometimes they work and sometimes they don't.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Enter exit to close the cmd window, reboot then retry the WUs.
If you can copy & paste them to the cmd prompt they will auto run.
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OK I did the commands, but the KB3065987 still failed, with yet a new error code 80004005.I am now checking the other update.
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Now KB3035583 failed with the code 8007371B. Oh, and jraju, I do know I ran the system update readiness tool, but I cannot find the log, or the program so I am redownloading and rerunning it. I will post the log asap.
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Log should be in safe folder as sfc log just named. Checksur .log sur means system update readiness
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Yeah I googled it, but it wasn't in there. I am reinstalling the hotfix for sur, and the folder is there now, but no useful information in it yet because it hasn't finished.
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Ugh. The installation finished, no errors detected. That means it probably didn't fix my problems. Reinstalling updates just to be safe.
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Hmmm alright let me know upload that log ill pick it apart im decent with sfc corruption. There is 4 outcomes in that log and how to read them ill break that down and show how to read that later. If you would like.
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Ok, but I warn you there is not much to pick apart.
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Heh heh that was easy so if you can delete the old log of the system file checker then run the command in elevated command prompt sfc /scan now and post that clean log so i can look at that. It will give me an idea of what it cant repair
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Well should I delete the old log, because the SFC log is inside of the CBS log. Is there any way to seperate the SFC log from the CBS? Because unless I am very mistaken, deleting the CBS log is not a good idea. But on another note, unless it recorrupted (again) I do not think I have any SFC errors. Should I run it again anyway?
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Cbs log yes sorry tired if its small upload it ill read it
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ok lemme redo the sfc
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When the sfc /scannow completes and reports unable to repair some files, you can use the following cmd to post an abbreviated version of the CBS Log.
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt
If you can copy and paste it to the cmd prompt, it will save the risk of typos.
This cmd will put an icon onto the desktop which you can double click to open the CBS Log in Notepad which you can then copy & paste into the reply box.
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When the sfc /scannow completes and reports unable to repair some files, you can use the following cmd to post an abbreviated version of the CBS Log.
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt
If you can copy and paste it to the cmd prompt, it will save the risk of typos.
This cmd will put an icon onto the desktop which you can double click to open the CBS Log in Notepad which you can then copy & paste into the reply box.
Thank you boggin :cheesy:
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Well it said no integrity violations. What now?
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Run the tweaking repair in safe mode select all repairs. Run the program twice then when you try to update it will take a lil while to check for updates thats normal. Just drink some tea and wait then let me know what happens after you finish
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Ok. I do jolly well love a cup of tea. Tea and crumpets to be precise XD
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Lol :artist:
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OI! I was busy, I ran the repairs once but I had to do something else, and now a new version is released! I don't know if I'm happy or annoyed :/ Ok I'm now rerunning the repairs.
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OI! I was busy, I ran the repairs once but I had to do something else, and now a new version is released! I don't know if I'm happy or annoyed :/ Ok I'm now rerunning the repairs.
Download the new version i was testing that one last night it runs nice lol
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Ooo, you get beta testing privileges?
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And completely unrelated question, why do most people with a home computer need a password for admin accounts? I don't use any on mine.
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When Shane is up for 3 days straight converting caffeine to code and not moving from his chair (except to eat etc etc)and not sleeping. And to tired to test on some computers i load up a vm and test if he asks me to lol sometimes if he finds a user who found a bug he will make a test version and have that user see if he fixed it i think it happened to gamez oneday with the md5 test in the beginning was pulling a different hash it was specific to his version of Windows. I don't use any passwords on mine either but if you have multiple computers on a network and you want to share files with out creating a home Group you need to add a password to your account because Windows wont let the computers talk correctly.
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Cool. More On topic, I did the prescan with no problems, and am now on repair WMI.
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Cool. More On topic, I did the prescan with no problems, and am now on repair WMI.
Awesome the Windows update repairs are checked as well correct and you are in safe mode lol
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Yup! :)
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Errm a Windows thing opened up saying SetACL 3 has stopped working. Errm I don't think that's supposed to happen...
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Help...
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let the acl 3 crash it will post in the event log just continue with the repairs..
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OK done. It is continuing. It is on repair MSI.
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I'm wondering you are using windows 7 64 bit correct?
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Oh for crying out loud! Acl 3 crashed again. I let it crash and it is continuing. Oh and yes, I am.
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Ok repairs done. Should I reboot to safe mode again, and run the repairs, or reboot to normal and try to check Win update again? Update: To heck with it, I'm rebooting to normal and checking updates.
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Ok repairs done. Should I reboot to safe mode again, and run the repairs, or reboot to normal and try to check Win update again? Update: To heck with it, I'm rebooting to normal and checking updates.
try updates
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Ok it's checking for updates; time for tea!
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Gulp! Moment of truth! Installing update KB3035583 (I think)
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Gulp! Moment of truth! Installing update KB3035583 (I think)
Crossing my fingers
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Ok KB3035583 failed with 8007371B (again) and KB3065987 failed with 80004005 (again). So here we are, square one.
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I'm now trying to manually install updates, starting with KB3065987. Update: It didn't work. AARGH
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OOO found something. I was having issues with windows update files (the prescan told me) and shane himself provided replacement files. The files are for KB3035583, one of the updates that aren't working. Hmmmmmmmmmmmmmm
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Hi, Taco
Please read this . It may give you an idea about this failing update
http://windowsitpro.com/windows-10/new-policies-julys-windows-update-client-stop-windows-10-upgrades-normal-users
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Well the update they mentioned in there is one of the ones failing :p. Well I suppose it's almost useless to have, considering I don't need to restrict guest accoints from anything, as there is no one else using it. Still, I just want to update, for no reason whatsoever.
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Well even though I scanned with avast this week, using Advanced System Care from Iobit said I had A trojan :/ I am now doing a check with Malware Bytes. And I have Malwarebytes antirootkit with rootkit damage repairs, do you think that might be worth a shot to run? Also, the trojan was kt_bho.KettleBho , and I peeked in Regedit and I found it, and another entry called kt_bho.KettleBho.1 . After the program deleted the first, the kt_bho.KettleBho.1 was still there. Do you think I should remove it too?
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Ok, I am running the repair file. Wish me luck!
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Sweet let me know
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Sigh it didn't work.
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Well I have no idea whatsoever what I did, but it looks like to managed to install them without me knowing. I am confusedly happy!
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Yay! :artist: