Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: Ollder on August 08, 2015, 09:42:47 am
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Hi,
after two trials to upgrade on Win 10 (both times reached the "welcome back" screen, but not keyboard nor mouse functioned anymore, so I had no choice but restore win7 with repair disk and quite an old system image) and now cannot run updates nor create newer backup/system image... but let's start with updates.
Microsoft's troubleshootings, repair tools and fix its are tried without success - actually once the fix It stopped with message that some policy prevents running... Tweaking.com's windows repair process completed as well and the Pre-Scan found 158 servicing package problems (attachment)
Now, my own - and Microsoft's - knowledge has run out.
Ps. to render the letters in verification section would need a machine...
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Shane will probably be back on Monday (day job permitting) to help with those, but have you considered making a note of those Windows Updates, uninstalling and then reinstalling them ?
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Shane will probably be back on Monday (day job permitting) to help with those, but have you considered making a note of those Windows Updates, uninstalling and then reinstalling them ?
Bogin, Honestly, sometimes your replies are pointless!
Please tell him/us or no need post!
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try this command
and, search online to download the latest windows update
for example;
https://support.microsoft.com/en-us/kb/949104
if, still not working, run this command attached again.
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Good morning and thank you for answers
Actually, I maybe will try Boggin's suggestion in some phase but not yet.
I loaded the new Update, then run Rick's reset command, which just flashed on screen. Now the update is running... and failed with 800B10100 and 80073712
Thank you anyhow
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Shane will probably be back on Monday (day job permitting) to help with those, but have you considered making a note of those Windows Updates, uninstalling and then reinstalling them ?
Bogin, Honestly, sometimes your replies are pointless!
Please tell him/us or no need post!
Ollder is new to the forum and may not be aware that Shane only covers the forum Mon-Fri and that Shane's advice is the only authoritative advice on here - so no, it wasn't a pointless post.
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Boggin, I agree :tongue:
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Thanks :)
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Ollder is new to the forum and may not be aware that Shane only covers the forum Mon-Fri and that Shane's advice is the only authoritative advice on here - so no, it wasn't a pointless post.
Correct, it is always good to let users know that so they dont think they are being ignored :-)
Ollder, when you ran my windows repair did you make sure to run it in safe mode and to run all the repairs?
Shane
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Yes, I did the whole process in safe mode and run all the repairs automatically selected. Did not make any own selections.
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It is better when you get to the repairs to click on select all and do all of them.
In fact maybe it is time for me to change the defaults :-)
Shane
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OK, it's easy job, I'll be back...
By the way, I have a feel that we have quite a different time zone, my time is 10.30 AM now. (Just curious.)
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I am in Oregon, almost 1 am for me. I am up late getting some extra work done while the wife and kids are alseep lol
Shane
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Northern Europe, Finland.
However, this seems to take lot of time: 'Reset file permissions' is still running - unfortunately I have many HDDs. So 'the report' will come here earliest in your morning and you see it when you have proper time. No hurry, it went over a long time ago :smiley:
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When I used to create my system images onto DVDs I once tried to restore with the one I'd create before the last one and the system just didn't want to know, so I ended up doing a factory reset because the latest system image must have already had the corruption on.
I don't know if the older system image could have had certificate problems with the newer date and time, but Norton 360 was well out of date and sometimes I have to perform a Remove & Reinstall because its Fix it button is unable fix all, usually it's the Sonar Protection that fails, but I was wondering if similar could not have generated the errors you have.
The System Update Readiness Tool is supposed to resolve most of your update errors, but for the 80073712, if that doesn't work then MS recommend a repair install - but what do they know when I've come across one of their techs using Shane's WR :)
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No success after all reparations and now some mess with posting.
I'm re-writing this post and not sure what it should be, originally :shy:
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...and attachments. Pre-scan log but not CBS (suddenly I have not permission to open it...)
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.. and here's finally the CBS log.
In normal session I'm not allowed to open CBS.log, even though I'm administrator (?!). So I restarted in safe mode and run sfc /scannow and copied the log to text file on desktop. And here we are now.
Hmmm... should I run the repair, reset file permissions, also in normal mode?
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the best way is to run all repairs in windows safe mode with networking .... :smiley:
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When a sfc /scannow reports that it is unable to repair some files, enter this cmd -
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt
This will also put an icon onto the desktop which when double clicked will open an abbreviated CBS Log just showing the repairs and failures which you can then copy & paste into the reply box.
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If the cbs.log file is in use it wont let you open it, thats all.
As for those errors, the reason the one update installed for you is because it didnt have to do with .net
The other updates have to do with .net or need .net to install and it looks like your .net on your system is corrupt, and so thats why you are getting those errors.
So use the .net removal tool here
http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx
Have it removal any and all versions of .net let it finish and then reboot.
When it comes backup we will then go and download and install .net
http://download.microsoft.com/download/C/3/A/C3A5200B-D33C-47E9-9D70-2F7C65DAAD94/NDP46-KB3045557-x86-x64-AllOS-ENU.exe
Shane
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Thanks,
the first link opened a page where i thought I have to download something... But no, it started something which stopped the PC answering. After a while it gave a message something like (sorry, my translation from Finnish language, not correct terminology): "The command chain on this page stopped answering ..." and three choices: carry on, study the command chain or stop the command chain. Whichever i select, the action disappears.
I'm sorry, I must have done something wrong.
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You coudlnt download the cleanup tool? No problem here it is for you :-)
Make sure you extract it out of the zip file and run it as administrator.
Shane
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Thanks again. Now the .Net is removed and reinstalled... and windows update is searching updates once more.
Whatever happens next, I cannot stop being amazed, and grateful, how you give your valuable time for some stranger's problems...
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Hi, we are slightly proceeding.
After .net removing and reinstalling, on 'first round' there were 25 updates. 10 completed, 15 not. On next round there were 6 left (?), they did not complete (800B0100)
Windows backup has not changed.
Now, I have promised my wife not to sit on PC after midnight and now have 6 minutes left. I'll be grateful for all new advices, but will not try anything tonight anymore :wink:
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The is progress :-)
When you get a chance try the MS fixit trouble shooter for windows updates and let me know if it does the trick or not
https://support.microsoft.com/en-us/kb/956702
If it does then I will look at the fix it to see if they are doing something I am not. If it doesnt fix it then we will look at the updates that are failing. Since we know other updates are installing fine we will need to focus on the updates themselves that are failing. :wink:
Have a good night!
Shane
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Good morning.
Run the Fix It and this time the update offered 15 important updates. None succeeded, 0x800B0100 and code 643 :sad:
The Fix It told that:
> Service registration is missing or corrupt - fixed
> Windows Update error 0x80073712(2015-08-12-Y-08_01_10) - fixed
> Problems in installing newest updates - fixed
> Encryption service components not registered - fixed
and:
> Incorrect Windows Update environment variables - not found
> Some security settings are missing or have been changed - not found
> Check for missing or corrupt files - not found
> Windows update services not running - not found
(my translations again)
Btw, after every "repair round", the Windows Update tells that previous update checked/updates installed NEVER. This is maybe normal due modifications?
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@ Boggin, cannot get any results with that findstr command.
What is that "[SR]" and does it need it's own quotation marks? Cannot recognize it to findstr's syntax
And if so, then there is not paired quotations?
... now it worked, maybe I made typo in earlier trials - it read the log, but no icon/text file appeared...
NOW i foud, it was on C:\users\... but my actual desktop is not there!
Explanation: I have replaced the original C: drive by small (120 GB) SSD, moved the system there (used some SSD utilities etc.) and redirected/moved everything windows approved to D: HDD (the original C:). Including users\"me". In principle there is system and programs on C: and data on HDDs. But windows was not willing to move all, so there still is users directory on C: too.
That maybe has something to do with my problems, maybe not. This PC has worked well (OK, more or less) with this configuration for 2 years. These problems rised now, when tried to upgrade to Windows 10
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The findstr command shows the CBS Log with just the files the sfc /scannow has been able to repair and those it can't - the "[SR]" is System Repair.
Are you sure you copied it out correctly without any errors ?
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Boggin, meanwhile I editet my post :smiley:
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That additional info may be of help to Shane, but if Windows Updates knew where to go previously, it doesn't explain why you are having problems now.
Is your OS still in C: ?
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Yes. OS is on C:
C: and system reserved partition D: are on SSD. See the attachment.
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Ok so the MS fixit did help, which file did you grab from that page? i want to grab it and see if I can see what they are doing and add anything that is missing to my windows repair :-)
Shane
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Emh.. actually it did not help!
It told to have corrected several things but the situation has not changed.
Like I told: I run the Fix It and this time the update offered 15 important updates. None succeeded, 0x800B0100 and code 643 :sad:
The file I run was "Windows Update Troubleshooter" for win 7, i.e. WindowsUpdateDiagnostic.diagrab
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another area that causes some related issues is;
Incorrect Date or Time on your router... (most routers, the date and time function can be found here)...
From your router;
Select Advanced > Security > Schedule to display the current date and time. The router uses the Network Time Protocol (NTP) to obtain the current time from one of several network time servers on the Internet. Each entry in the log is stamped with the date and time of day. Problems with the date and time function can include the following:
•Date shown is January 1, 2000. This means the router has not successfully reached a network time server. Check that your Internet access is configured correctly. If you have finished setting up the router, wait at least five minutes, and check the date and time again.
•Time is off by one hour. The router does not automatically sense daylight savings time. In the Schedule screen, select the Automatically adjust for daylight savings time check box.
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Thanks Rick.
I have to study my router's settings. It's delivered managed by network connection provider and I have no idea how to make settings in it. But, luckily, there is google...
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One day gone again with no changes in my situation.
Today I carefully went through the Tweaking.com repair procedure once again. Everything looked fine ... except that Backup and update still give same error messages :cry:
One new notice is that the pdf printer (Dopdf 7, important to me) does not work anymore; no error messages, looks functioning but creates no pdf. Reinstalled (Dopdf 8), no change, installed PDFCreator (With lot of rubbish to uninstall) - it works!? ... but this is a footnote, however.
I'm gonna give up and don't blame you if you do too. Just hoped to get one proper backup to get cojones for new Windows 10 trials. I still have (...I hope...) that old backup, Jan 2014, to return and restart all the modifying. That seems to be the only way. But maybe on Monday, tomorrow I'll set out for a weekend trip.
Thak you all for effort
(Should I mark this as solved, how?)
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Still one more snapshot:
I tried to make only the system image and got errors 0x807800A1 and 0x800423F4. And tried to run updates one by one - no success.
Then I downloaded Macrium's and Terabyte's backup softwares and succeeded to create images with both of them. Now I compare the softwares a bit, make survival disk and then start to try variations of restore-reinstall etc. win 7. ;)