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Main Forum => Feedback & Suggestions => Topic started by: bentesoli on July 21, 2012, 01:09:04 am

Title: problems with usb devices.
Post by: bentesoli on July 21, 2012, 01:09:04 am

Hello!
Sorry for my english.
I had (and still have) a problem with an external hard disk, unrecognized by the system.
I don't know if it is a software or a hardware problem.
I think that will be very helpful for everyone having a program that scans all the usb devices and that correct, if it is possible, all the errors or, at least, say if the error is caused from a hardware or a software problem.
My best regards.

Title: Re: problems with usb devices.
Post by: Shane on July 21, 2012, 01:55:25 pm

When you plug in an external drive I want you to go tot he drive manager in Windows. Does it show up there but it just doesnt have a drive letter?

Shane

Title: Re: problems with usb devices.
Post by: bentesoli on July 21, 2012, 03:28:35 pm

Hi Shane!
No. No letters, no devices, no at all. The disk (external Maxtor 500 Gb USB) seems dead a part of a little vibration that I "hear" with my fingers when the current alimentation is on. It seems is rotating (and I hope to save quite of all my life that exists in it). I opened the box but , for the moment, I have'nt the right connection cables to try anything.
However I thank you for your fast reply and I hope you may consider the way to analyze in serious way the problems of the usb devices and if it is possible to create a program that may deeply find the SW or HW problems.
Thank you very much. Gianluigi

Title: Re: problems with usb devices.
Post by: Shane on July 23, 2012, 12:02:01 pm

Do other USB devices work ok? And does anything show up in the device manager for the usb, or does anything have a yellow "!" in it?

Shane

Title: Re: problems with usb devices.
Post by: bentesoli on July 23, 2012, 04:44:43 pm

All the usb ports work perfectly. The strange thing is the no presence of any yellow question mark or similars but only "unknown device".

Title: Re: problems with usb devices.
Post by: Shane on July 24, 2012, 05:53:37 pm

Then we know it isnt the USB ports themselves.

It does sound like the external drive then. Have you tried hooking it into another system to see?

Shane

Title: Re: problems with usb devices.
Post by: bentesoli on July 24, 2012, 10:05:41 pm

Yes.
I tryed to collect the HD to the netbook of my wive but without results.
Gianluigi

Title: Re: problems with usb devices.
Post by: Shane on July 25, 2012, 03:29:27 pm

Then it sounds like you got a bad drive bud :wink:

You should to maxtor (I think seagate bought them) website and check the warranty on it.

Shane

Title: Re: problems with usb devices.
Post by: bentesoli on July 25, 2012, 04:34:58 pm

OK! I do it. Thank You very much for your precious support.
Gianluigi.

Title: Re: problems with usb devices.
Post by: Shane on July 26, 2012, 10:34:34 am

No problem :wink:

Shane

Title: Re: problems with usb devices.
Post by: bentesoli on July 26, 2012, 07:06:25 pm

However when I have some news about my problem from a technician that will analyze my hard disk and recover my files I send you an email. Unfortunately the problem is it. I hope to save my photos and over all my private archives and the archives of the activies of my firmas, desappeared with all the rest.
See you. Gianluigi

Title: Re: problems with usb devices.
Post by: Shane on July 26, 2012, 10:36:50 pm

Let me know how it goes :wink:

Shane