Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: Novice22 on December 10, 2015, 09:20:48 am
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Can't even add manual restore point.
Error code Ox8000FFFF - Catastrophic Failure.
Windows Vista System.
Restore point created before running the programme not available either.
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I've asked Shane to have a look at this for you just to let you know you haven't been ignored.
However, he's in the middle of building a number of computers for his customers so it may be a day so before he can get onto the forum.
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hmmmmm open and elevated cmd and type in
vssadmin list providers and take a snapshot of what it shows you.
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My program doesnt touch system restore, but it does use some services. I havent had this problem with it before, so i did some looking up and that error can happen if any system files are messed up or missing so running sfc /scannow is a good idea
It can also happen if the volume shadow copies are messed up and need to be fixed, that is done by removing them and starting fresh and of course make sure the VSS or volume shadow copy service is running.
It can also happen if there are bad sectors on the drive, did you do a chkdsk on the drive yet?
Shane
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I've asked Shane to have a look at this for you just to let you know you haven't been ignored.
However, he's in the middle of building a number of computers for his customers so it may be a day so before he can get onto the forum.
Many thanks.
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My program doesnt touch system restore, but it does use some services. I havent had this problem with it before, so i did some looking up and that error can happen if any system files are messed up or missing so running sfc /scannow is a good idea
It can also happen if the volume shadow copies are messed up and need to be fixed, that is done by removing them and starting fresh and of course make sure the VSS or volume shadow copy service is running.
It can also happen if there are bad sectors on the drive, did you do a chkdsk on the drive yet?
Shane
Thanks Shane.
sfc /scannow did not solve the problem, nor did chkdsk.
VSS service is running.
It was stopped last night and I started it again.
When I checked earlier it had stopped again.
I restarted it earlier on and it is still running.
As a novice I would not know if the volume shadow copies are messed up or how to fix them.
Sorry that I could not be more helpful.
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hmmmmm open and elevated cmd and type in vssadmin list providers and take a snapshot of what it shows you.
Thanks Julian.
Sorry, don't know how to take a snapshot.
Information was:
Provider Name: Microsoft Software Shadow Copy Provider 1.0
Provider type: System
Provider Id: <b5946137 7b9f 4925 af80 51abd60b2od5
Version: 1.0.0.7
Hope this was helpful.
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For info - You can post the output of a cmd window by right clicking in the text area - click on Select all then press enter.
You then right click in the reply box and select Paste.
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Thanks Boggin.
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hmmmmm open and elevated cmd and type in vssadmin list providers and take a snapshot of what it shows you.
Thanks Julian.
Sorry, don't know how to take a snapshot.
Information was:
Provider Name: Microsoft Software Shadow Copy Provider 1.0
Provider type: System
Provider Id: <b5946137 7b9f 4925 af80 51abd60b2od5
Version: 1.0.0.7
Hope this was helpful.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Provider name: 'Microsoft Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7
C:\Windows\system32>
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awesome okay so now i know you just have windows making system restore points not another 3rd party program. can you run
vssadmin list writers and copy and paste what it shows this will be a long one.
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Thanks Julian.
Afraid it wasn't very long!
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
C:\Windows\system32>
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Aaaaand bingo that's not good and that's your problem
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back up registry before doing this but here is the step you need to take.
1. Click Start, type regedit in the Start Search box, and then press ENTER.
2. Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-00805fc79216}\EventClasses\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
3. Locate the TypeLib registry value.
NOTE The registry type of TypeLib should be shown as REG_EXPAND_SZ. If that is not the case, you have to delete the key, and then you have to recreate the key. To do this, follow these two steps:
a. Select the TypeLib registry value, and then delete it.
b. Create a new Expandable String Value, and then name it TypeLib.
4. Double-click the TypeLib registry value. In the Value Data box, type %systemroot%\system32\EVENTCLS.DLL, and then click OK.
5. Close Regedit.
6. Click Start, type services.msc in the Start Search box, and hit Enter.
7. Right-click the following services one at a time and click Restart:
• COM+ Event System
• Volume Shadow Copy
8. Close the Services snap-in.
9. Open an elevated command prompt, type vssadmin list writers, and then hit ENTER.
10. Verify that the VSS writers are now listed.
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Don't really understand.
Any idea of how the problem might be fixed?
Sorry, that applies to previous reply.
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have you tried the steps i asked?
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back up registry before doing this but here is the step you need to take.
1. Click Start, type regedit in the Start Search box, and then press ENTER.
2. Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-00805fc79216}\EventClasses\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
3. Locate the TypeLib registry value.
NOTE The registry type of TypeLib should be shown as REG_EXPAND_SZ. If that is not the case, you have to delete the key, and then you have to recreate the key. To do this, follow these two steps:
a. Select the TypeLib registry value, and then delete it.
b. Create a new Expandable String Value, and then name it TypeLib.
4. Double-click the TypeLib registry value. In the Value Data box, type %systemroot%\system32\EVENTCLS.DLL, and then click OK.
5. Close Regedit.
6. Click Start, type services.msc in the Start Search box, and hit Enter.
7. Right-click the following services one at a time and click Restart:
• COM+ Event System
• Volume Shadow Copy
8. Close the Services snap-in.
9. Open an elevated command prompt, type vssadmin list writers, and then hit ENTER.
10. Verify that the VSS writers are now listed.
While I appreciate the work that you have put into this, I have to admit that I find the task
daunting.
I don't even know how to back up a registry, much less follow all those complex steps.
Would be very worried about tampering with the registry.
Is there a Microsoft fix tool for this by any chance?
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since you are nervous i'll write you a script to run then.
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here is a snapshot on how to back up your registry with windows repair.
i also uploaded a reg file that will re-apply the TypeLib reg_expand_sz
merge this reg file reboot your system then try the vssadmin list writers command again
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Thanks Julian.
As it is after midnight I will have to leave it for tonight.
Hopefully it won't look too daunting when fresh tomorrow.
Thanks again.
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Hi Julian
Apologies for delay in getting back.
I am still fearful about tampering with the registry, as you probably guessed, but I am meeting
a Tech friend of mine in the run up to Christmas and I expect that he will be able to help me
considerably in going through the recommended steps.
I had considered scrapping the laptop because of age and limitations but I now think that it would
be best to enlist the help of my friend in following your instructions.
Will let you know how it goes and am very much looking forward to seeing Restore working again thanks
to all your help.
Very many thanks.
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Let me know what you come up With. :cheesy:
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I will Julian.
My hope is that he will be able to talk me through the steps that you so kindly provided.
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ah and here is a link you can reference for that repair :wink:
https://support.microsoft.com/en-us/kb/2009533
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Thanks Julian.
Will check that out.
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I still need the anxiety tablets!
For instance: How do you create an expandable string Value?
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here is a picture on the reg key you are looking for and how to make a expandable string value. right click and select expandable string value
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Opened in Opera for some reason.
When I click on Expandable String Value the wording only increases or decreases in size.
Have to leave it there for today as it is quite late.
Thanks again for your time and patience Julian.
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Hmm do you know how to open registry editor ?
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I tried there a few minutes ago and it seemed to open alright.
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hi, Novice, Has your problem resolved.
May i know the reply posted lastly by you, meant opening of regedit or system restore? please be specific in your reply..
From the posts by you, it was learned that you propose to do the repair in the christmas weekend. Has your problem solved?
System restore points are very important and would you say, how you resolved your problem, if the problem is solved so that users would benefit?
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No, problem not yet resolved.
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Hi Julian.
Sorry for delay in getting back.
My friend was unable to help.
Someone else suggested ticking boxes in Tweaking Repairs and this resulted
in partial success in so far as System Restore is available to me again.
The "Catastropic Failure" notice has gone and I am able to create Manual Restore Points.
Problem is that newly created restore points are not holding overnight but at least some
progress has been made and I am able to have restore points for a time which is better than
nothing at all, and a lot better than the situation was previously.
I presume that things are going in the right direction although I don't know where to go from here.
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Make sure to get the newest Windows Repair and run all the repairs, and I mean all of them and in safe mode.
I found a bug where on vista the permissions where not running right and I got that fixed. I had a user on vista with all sorts of problems that got fixed right up with the new version :-)
Shane
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Thanks Shane.
Do you mean a Windows Tool or the repair facility in Tweaking?
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Hi, Shane means that you use his All in one repair tool and select all the repairs. Some selected repairs are default selected. Please select all the repairs and run it in safe mode . It will solve all the issues.
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OK.
Thanks.
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let me know how it goes :cheesy:
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Hi Julian.
Back to Catastrophic Failure in System Restore.
No longer able to manually create restore points.
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does the
vssadmin list writers command show any writers?
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Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
C:\Windows\system32>
No writers listed.
Will be out for rest of evening but will be keeping in touch.
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Pl try this. If your system is 32 execute the one not containing the 64. Ok. If your system is 64 bit then use the other. It will fix most vss problems. try and inform
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Afraid it didn't work.
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Hi, I have given this to correct the VSS service. Then the cause is somewhere else
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OK.
Thanks.
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Hi, Julian
I am afraid that Novice system is deeply penetrated by a Trojan, which makes the dependent services to be changed manual and disabled.
He has to get rid of this trojan. Otherwise, on boot , whatever be the change he makes would be disabled by that trojan.
Has he done a through check by using eset scanner and malware bytes. these are two programs that will fix the trojan. He should do the full scan in mbtyes and scan his computer to get rid of this trojan. If he has already done that, then he has to do the boot scan by reputed antivirus, which will kill it before the point of booting.
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Hi, Novice Please understand that you have to take some steps on the suggestion, as it will not be possible to look in to your system .
First, do the scans to get rid of the trojan, which disable creating restore points.
Others are in the following way. Pl go to the registry and look for those things and if found do the cure.check the following files for existence
%windir%\system32 directory:
Srrstr.dll, srclient.dll, srcore.dll,rstrui.exe
3. Check that the VSS is not disabled.This is a must. It should be verified to be running. You should also see the dependency servicess are also started and set to automatic.
4. Check the registry keys
HKLM\Software\Microsoft\WindowsNT\Current Version\System restore
5. When you find Disable config DWORD set to "1"in these keys, export the keys and delete it.
Vista system ,supports sfc /scannow and if it is run once, it will fix most problems as they are in OS
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A Trojan was found - Trojan.Siredef - but machine is now clean.
Panda antivirus is running all the time.
I am not experienced enough to play around with the registry.
VSS is enabled - stsrted - and set to manual.
sfc /scannow and chkdsk have been run numerous times.
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Hi, It is not playing. It should be done to have the cure.
Ok. What about the dependency services , that are also to be started and set to automatic. You said that VSS set to manual. It should be set to Automatic.
The dependency services may be seen in the VSS tab itself. You note it and then make it also started and set to automatic.
edit: it is default manual.
It is not risky to change or remove an item from registry , in this case Disabled config. Because this key has been started by some infection program. It made the key, and it is not a system key. Understand. By exporting this key totally , Just click on the key and export and export to desktop or anywhere. This is a known issue and your computer booting has nothing to do with this key. So, go to your search box. type run.press enter. On the open Run box type regedit and you get registry editor.
There you will have those hklm on the left side of the window. Just go through the path shown in my link. Just find the system restore folder. When you click this, there may be items shown in the right side of the window. If there is a key named Disabledconfig, you just export the key to your desktop. I would delete the key. But as you express your reluctance using regedit, i ask you to export, it will be exported to desktop, if you choose the desktop as destination folder. Now just close the Registry editor by closing x mark on the top of the right corner.
Now try system restore if it is working. Probably will work, because you have removed trojan and the registry key it has injected or modified. OK. If you leave, if any other key is deleted, it will automatically recreate. Are you clear now?
Did you see the four files in your system32 folder. If there is missing of these application extension, then you have to copy those files either from some other computer having the same version of OS and replace in the same folder. It may fix .
System restore is a main thing and if you cannot create or system does not create, then your trojan, which has been deleted may inject again.
As a last resort, you could use your vista dvd, and then booting thro, it you could do the system restore by selecting repair computer menu at the set up window. This is also one of the easy method if you know how to boot from dvd
edit: the component services by this VSS, like dcom and rpc services have so many dependencies and look and correct those entries are cumbersome. It has so much dependencies that it is having more than 10 sub components.
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Hi, I have already said in another thread the link and how to use the dependency walker. I do not know the extent of it's capability. But it is worth a try, if application gives error message. I will give the link, and try it.
Hi, shane, Boggins. I checked this Dependency walker tool and found some usefulness in executing failed applications. I have not tried by choosing the options. But checking all the boxes of those exes only in the application. It worked remarkably if there are no other bugs in the program .Please comment on it.In this case, it is rstrui.exe
I just come across this tool, when i could not execute some application. like path edit etc. I downloaded and execute it and proceeded as in the link. To my surprise, it worked and the execute works.
I am thinking of using this tool to troubleshoot application errors.
http://www.tweaking.com/forums/index.php/topic,4075.0.html
The log in the bottom box would show in line red the problems in detail. If it could call and fix, it it will otherwise, the real technical details of the problem may be noted and solution to the problem may be attempted
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regedit has changed appearance.
The menu on the left has changed to
HKEY_CLASSES_ROOT NAME Default TYPE RegSZ DATA
I need to restore this to original.
Think I might have clicked on an item in the left menu whefirst opened.
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jraju.
I just want to restore regedit to the default setting.
I did not make any changes or delete anything.
Your help with this would be appreciated.
Thank you.
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If your restore points have returned, then you can use them to revert any changes you have made to the registry, but given the length of time you have had this on going problem and if you are using an OEM machine, then I would suggest you back up your personal stuff and factory reset.
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Windows has failed to start in Vista.
I am advised to insert installation disc.
My disc is labelled Recovery Disc.
When I insert it it does not change the screen.
Language setting is supposed to come up followed by next.
I am then supposed to press Repair Your Computer.
Is this the wrong disc?
Only other one I have is called
Application and Support Disc Generic.
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A little while ago I came across a website where I downloaded a Vista x64 SP2 ISO - thought it may come in handy one day.
http://getintopc.com/softwares/operating-systems/page/10/
I'm not sure if it was the Business version as it is on Page 10 but you can use the eicfg removal tool to make it an universal 64 bit Vista install disk which is what I've done with a Win 7 x64 Pro SP1 ISO.
Just scroll down to the bottom of http://code.kliu.org/misc/winisoutils/ and click on the .zip and open it to extract the files.
Download/Save the Vista ISO if your Vista is the 64 bit version then the eicfg removal tool and when you run it, just point it to perhaps your Downloads folder, click on the Vista ISO then on Open.
I haven't gone through the rest of the ISO site to see if they have a 32 bit version, but if you make a bootable disk from the modified ISO - you could probably use Windows Burner Tool for that to boot up with.
https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool
You will need to change the Boot order - usually by tapping F12 as you switch on, use the cursor keys to highlight the DVD drive - insert the disk and press enter.
After pressing any key to boot from CD/DVD, in Win 7 I usually get an inverse window with Windows Setup (EMS Enabled) highlighted where I just press enter and then wait for the splash screen to select Repair your Computer.
This may be a Catch22 situation for you if you don't have any restore points to restore with as being one of the recovery options, but you can select Startup Repair which may fix it or select Command Prompt and run the MBR repair cmds as in http://helpdeskgeek.com/how-to/fix-mbr-xp-vista/
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Many thanks Boggin.
You sure put a lot of work into that, which I really appreciate.
As it is after midnight I won't get to do anything tonight.
Just as a matter of interest, it does say on the Recovery Disc:
This DVD contains the 32 = bit operating system.
Laptop name and model number Medion MD96290.
Thanks again.
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Then the 64 bit ISO won't be any good for you, but to check which version of Vista you are running - and I would think will work in Vista as it does in Win 7 - go Start - right click on Computer and select Properties where it will give a run down on your system.
You could scroll on from Page 10 in that article to see if it does have an ISO for Vista 32 bit, but I'm not sure where else you would get one from.
Have you tried changing the Boot order to see if that Recovery disk will boot up - being a Recovery disk, it could factory reset your computer with the loss of all of your personal stuff, so back that up first before booting up with the disk as they are designed to factory reset from go without any option to cancel.
EDIT - just re-reading your other post, as you are supposed to select Repair your Computer, it may not be an OEM Recovery disk - so you should be able to boot up with it and refer to my previous post for the repair steps to try, but I'd still back up your personal stuff first.
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Hi, Boggins,
sorry for delay login.
I was away so i could not see the post, novice,
Boggins, I do want to know, how he restored the system restore point that dodges him so long.
Shane, boggins: your idea on dependency walker.
Will it change the common files for all the programs in the so called check in box items or change only in the concerned application.
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Hi, Boggins,
sorry for delay login.
I was away so i could not see the post, novice,
Boggins, I do want to know, how he restored the system restore point that dodges him so long.
Shane, boggins: your idea on dependency walker.
Will it change the common files for all the programs in the so called check in box items or change only in the concerned application.
You'll have to remind me about "dependency walker"
I don't think Novice did resolve the restore point problem, but now has more serious problems.
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Hi, I did advise exporting disabled config if any in the windows registry.
quote:
regedit has changed appearance.
The menu on the left has changed to
HKEY_CLASSES_ROOT NAME Default TYPE RegSZ DATA
I do not know, when he got those changes. But by removing if disabled, it would not have happened. Since , it will delete the key , lf malware changed to create disabled config key. He did note about some specific trojan. The specified information on the trojan, could suggest that it will damage the av,mv, and also create some registry hacks. The information on this trojan, vary from site to site.
Regarding dependency walker, i came to know that the logs while creating profile on the particular application exe, would pinpoint where the error comes. it tries to solve by calling those components or keys , and if it could it solves, otherwise, marking as RED LINE in the bottom box.
For example, i did try and succeeded in some exes. But could not understand the thing from logs it create as it is in alphanumeric , and code like 0x00 keys.
coming to the core point, it takes some dlls for its analysis. Here i have a doubt. The system contain dlls and may be the exe also contains or utilizes this dll to run those applications. The dependency walker changes in the call of the program dll to execute the program, which other application has also using. or particularly dlls from its own program, i.e., depencency walker. This is where i have the doubt and expressed the moderators to see.
Normally trouble shoot the exe would fix most of the things. If i have a program that it was not executing, it is executing without any thing other than dragging the same to the DW window and create Start Profile by checking. The log we supply in the program profiling, only produces log for the all the operations and errors are shown as RED. The program updates frequently.
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Hi.
Sorry for delay in getting back.
The repair seemed to go well from the Recovery Disc.
However, there were problems afterwards and since.
Ended up being late for work due to events.
On booting up after the repair Services would not load.
Then I ran in to a lot of difficulty trying to install the current round of
Window's updates.
On return home tonight I found that the machine took an eternity to boot
and that 23 instellations failed to load.
Also, am advised that No Audio Output Device is installed.
It is early days yet and I would like to see how it settles down.
It is great to see the machine restored to life as it is a favourite.
Very much appreciate all the help and support I have received.
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Hi, Novice,
Still not clear, whether your trouble with system ended or not.
what is installation 23 failed. No mention of those in your earlier posts.
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it appears it is not ended yet jraju.
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Novice is probably referring to 23 Windows Updates failing to install.
While the drivers could be old, they should be available from the computer support site.
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No, not over yet.
Looks like I am going to have to grasp the nettle and either perform a Factory Reset of the
laptop or a clean install of Windows.
I would appeciate opinions as to which should be best.
Factory reset is probably the easiest.
Also, I don't have external back up so I would like to know how best to back up Firefox,
Thunderbird desktop mail and folders, Spamhilator email spam prevention programme,
and Rainlendar events planning programme.
Thanks in advance for recommendations.
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You can only do a clean install of Windows if you have an install disk and a valid retail key - the OEM COA sticker key on the computer won't be accepted or will the vendor's generic key and you'll be left with a non-genuine install.
I'm not familiar with those other programs so can't advise you on those.
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Thanks Boggin.
I have a Recovery Disc that came with the laptop.
Regarding the backups, I have read that a USB stick might be best of this.
Would that not kisk reinstalling possibly files?
I have never used one so I am not sure how good they are or what size might
be needed for the task.
CD's and DVD's have also been mentioned for downloading to.
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What exactly did you get when you booted up with the Recovery disk ?
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I'm sorry, I don't understand the question.
Do you mean what was downloaded, or what options did I get?
I can't remember the options as I was totally focused on Repair.
Most things that were already on seemed to download, although
I have no sound - Speakers are crossed out on desktop with a notice
saying No Audio Output Device is installed - and current Windows updates
appear not to load for some reason.
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It was what options did you get.
You cannot reinstall Windows with a system repair disk and I'm trying to ascertain just what is the disk you have.
You'll need to go to your computer support site for your audio drivers if there is no listing for them in Device Manager.
msinfo32 may have a listing for it.
Go Start - type msinfo32 and press enter then expand Components/Sound Device
Look for something like HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_1179FFB4&REV_1000 which is the driver number.
If it has one then post just the equivalent of 10EC&DEV_0272 as in mine.
That will tell me the vendor and device number and from there I'll be able to locate the driver if your computer support site doesn't have one.
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Thanks Boggin.
The disc was called a Recovery Disc.
I did download the sound driver from Medion.
My model no. is Medion MD96290 and MSN is 30006951.
I checked in Device Manager.
There is no yellow flag for sound device - Realtek - and Windows search
says that the best driver for my system is already installed and up to date.
Still there is no sound, still the speakers are crossed out on the desktop
with a message saying No Audio Output Device is installed.
It failed to return after the repair.
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That's the problem with terminology - a Recovery disk to me is an OEM Recovery disk that will factory reset the computer, whereas a System Repair disk will give you the repair options just as an install disk will.
If you can remember or boot up with it again to make a note of the procedure you went through, that would help.
This MS article's Fixit may resolve your audio problem. http://windows.microsoft.com/en-gb/windows-vista/why-cant-my-computer-play-sound-after-installing-a-windows-service-pack
I'm going to have to shoot off for a while but will be back later.
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Many thanks Boggin.
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The Fix It confirmed that I do not have an active sound device.
It then said Plug In Speakers or headphones for the following devices:
SpeakerRealtek High Definition Audio
Realtek Digital Output.
When I click on the cancelled desktop speaker it says No Audio Output Device Installed.
I am getting no sound at all on streaming video or any video.
Machine is Medion MD96290 MSN 30006951.
The options on the Recovery Disc are:
Install
Repair
Sub Menu:
Startup Repair
System Restore
Windows complete PC Restore
Windows Diagnostic Tool
Command Prompt.
I think that the System Restore is to ceate a restore point.
Hope above helps.
Would appreciate having your views when you get the time.
Have to leave myself now for a while, returning later.
Thanks.
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That's an install disk then.
The System Restore option is to restore to a prior time when the computer was working fine.
Normally you would also get an option to restore with s system image you had created earlier, but I don't see that in what you have listed
I'm not sure what the separate Repair option does unless that takes you to the Recovery Environment where you can use either of the other options you have listed.
If the latter is the case, which option did you use ?
It would be a hell of a coincidence if your audio device had given up the ghost following a repair, so I'd still favour a driver problem.
As you have already downloaded the driver for it, perhaps it would be best if you contacted Medion.
https://www.medion.com/gb/service/contact/
There's something else you can check though.
In All Control Panel Items click on Sound and then on your Realtek and select Properties.
You may find another Properties button to click on and then you can check if it is enabled.
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That's an install disk then.
The System Restore option is to restore to a prior time when the computer was working fine.
Normally you would also get an option to restore with s system image you had created earlier, but I don't see that in what you have listed
I'm not sure what the separate Repair option does unless that takes you to the Recovery Environment where you can use either of the other options you have listed.
If the latter is the case, which option did you use ?
It would be a hell of a coincidence if your audio device had given up the ghost following a repair, so I'd still favour a driver problem.
As you have already downloaded the driver for it, perhaps it would be best if you contacted Medion.
https://www.medion.com/gb/service/contact/
There's something else you can check though.
In All Control Panel Items click on Sound and then on your Realtek and select Properties.
You may find another Properties button to click on and then you can check if it is enabled.
I used the system restore option because I had got it accepting manual restore points shortly before that
but they were not holding for any length.
The present problem with the Windows updates seems to be caused, in part anyway, by not being able to
create restore points.
In the Properties section in Device Manager under General it says No Drivers Are Installed For This Device.
Under Driver it gives an install date of 13 10 2015and gives a long list of driver details.
Under Update Driver it says that the best driver for this computer is already installed and up to date.
Under details it says Value Realtek High Definition Audio.
There was no other mention of Properties.
Strange that one heading says No Drivers installed and another says Best Driver is installed and up to date.
Have never had a problem with audio but it is only following the repair.
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In All Control Panel Items when you click on Sound, do you get anything like mine - when you click on a device, it activates the lower buttons so that you can click on Properties.
Under the General tab you will see a box which shows if it is enabled or not.
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I get a similar box in Sound except that it doesn't have a fourth folder
caled Communications.
Also, where your devices are shown mine just says
No Audio Devices Are Installed.
The bottom part of the box is exactly the same.
The top part just has Playback Recording Sounds but no Communicating.
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Probably best to contact Medion to see what they have to say as you used a restore point to recover.