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Main Forum => General Computer Support => Topic started by: TrapperX on March 16, 2016, 02:41:20 pm

Title: APPCRASH
Post by: TrapperX on March 16, 2016, 02:41:20 pm

When you right click it crashes explorer.
I have searched the web some and tried a few things but nothing seems to help  :sad:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Explorer.EXE
  Application Version:   6.1.7601.19135
  Application Timestamp:   56a1bbe2
  Fault Module Name:   BtvAppExt.dll
  Fault Module Version:   7.4.0.125
  Fault Module Timestamp:   4f4cad93
  Exception Code:   c000001d
  Exception Offset:   00000000000053c0
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033
  Additional Information 1:   8b38
  Additional Information 2:   8b389246789e259245a0b0da145ab673
  Additional Information 3:   7404
  Additional Information 4:   7404b049abf8245d983173c950b08cf9

Title: Re: APPCRASH
Post by: Boggin on March 16, 2016, 04:14:44 pm

What things have you tried as that .dll refers to Atheros Bluetooth and sometimes uninstalling/reinstalling can resolve.

Title: Re: APPCRASH
Post by: TrapperX on March 16, 2016, 04:33:10 pm

Quote from: Boggin on March 16, 2016, 04:14:44 pm

What things have you tried as that .dll refers to Atheros Bluetooth and sometimes uninstalling/reinstalling can resolve.

I uninstalled and reinstalled and disabled but hasn't made a difference.

Title: Re: APPCRASH
Post by: Boggin on March 16, 2016, 04:38:04 pm

Are you using a Desktop or a laptop ?

Title: Re: APPCRASH
Post by: TrapperX on March 17, 2016, 03:10:02 am

It's a laptop, Ijust uninstalled it and tried and everything is good.
But as soon as I put it back on the problem comes back.
I am going to look and see if there is another version or I guess leave it off.

Title: Re: APPCRASH
Post by: Boggin on March 17, 2016, 04:20:10 am

Does the laptop support site have an updated driver for it ?

Not sure if trying your restore points to prior this happening would help, but had you downloaded anything prior to this occurring that may have inserted itself into the Startup menu in msconfig.

A clean boot may help to identify if there is a contributing factor.

Did this start to occur following this month's Windows Updates, as they can cause anomalous problems for some.

Title: Re: APPCRASH
Post by: TrapperX on March 17, 2016, 07:01:06 am

Quote from: Boggin on March 17, 2016, 04:20:10 am

Does the laptop support site have an updated driver for it ?

Not sure if trying your restore points to prior this happening would help, but had you downloaded anything prior to this occurring that may have inserted itself into the Startup menu in msconfig.

A clean boot may help to identify if there is a contributing factor.

Did this start to occur following this month's Windows Updates, as they can cause anomalous problems for some.

I have the current software and driver.
Tried the restore points no difference.
It is not needed right now so I am just leaving it off.

Thanks for all the suggestion

Title: Re: APPCRASH
Post by: Boggin on March 17, 2016, 07:29:12 am

Okay - sorry none of them worked out.