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Main Forum => General Computer Support => Topic started by: munchie2222 on March 20, 2016, 06:20:23 AM

Title: NEED HELP wINDOWS 7
Post by: munchie2222 on March 20, 2016, 06:20:23 AM
Hi my name is Pete Bauer and I’m new here, not a computer wizard by a long shot and this is the problem with my computer.
I have an HP G-60 Lap top running Windows 7 home premium and I can run it in Safe Mode Only. It will load in regular mode but as soon as I click the mouse it locks up or freezes up. An error message popped up one time that read (The instruction at 0x0000000074E7DBD8 referenced memory at 0x0000000002690028 the required data) and that’s all I got before it shut down.
I am going to purchase Tweak.com Pro and was wondering first: if I can run Tweak in safe mode, Secondly: if anyone thinks it might fix my problem, Thirdly: has any member experienced this problem and would be able to assist me? I would be forever grateful. Thank you in advance and have a great day!
Pete Bauer
Title: Re: NEED HELP wINDOWS 7
Post by: Willy2 on March 20, 2016, 07:52:50 AM
- Alas, there's no guarantee that Windows Repair (WR) will fix your problems. Windows is such a complicated program. Try the free version first.
- Yes, WR detects whether or not your system is in Safe Mode and will adjust to that automatically.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 20, 2016, 10:13:16 AM
Does the same problem occur if you just use the left button on the touchpad with the mouse disconnected ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 20, 2016, 12:44:24 PM
Thank you so much for the replies and I will try the free version but I am still going to buy the pro just two keep my wife's and my computers tuned up. I never expected that there was guarantee the programme would fix my problem, I should have frased my question differently.

I never tried disconnecting the mouse but will most certainly do so, again thank you for your assistance, it is very much appreciated.
Pete Bauer
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 20, 2016, 01:55:34 PM
Hi Pete,

If the touchpad left button doesn't bring up the error, then shutdown, remove the AC and battery then hold the power button in for approx. 30 seconds.

Connect back up and restart - when the computer has booted up, reconnect the mouse to see if you still get the same error.

If you don't, this may have just been a glitch which the cold boot would have cleared.

Tom.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 20, 2016, 02:21:04 PM
High Tom: forgive for my ignorance do you mean the AC adapter: and where would I find the battery, do you mean the battery in the mouse, please have patience with me as I have some health issues.
Thank you so much for the advice.
Pete Bauer
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 20, 2016, 02:38:00 PM
Yes, I meant the AC adapter and the underside of the laptop there should be a battery you can remove.

Slide the release catch then pivot the battery upward and remove it from the computer.

To install the battery, insert the rear edge of the battery into the battery bay and pivot the battery
downward until it is seated. The battery release latch automatically locks the battery into place.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 21, 2016, 03:04:39 AM
Thanks Tom, I haven't been able to try anyone's suggestions yet, not because I don't feel like it, but I had a small stroke yesterday PM and went deaf in my left ear. Going back to the Heart Institute today to see what can be done for my hearing and if the stroke caused it and then to the C.C. Clinique to find out if hormone therapy is necessary yet as my PSA is off the roof. The guy who thought up the phrase "THE GOLDEN YEARS" had to be very rich and never sick a day in his life. I will try everything later today or tomorrow for sure, I can't wait and thanks again to everyone for offering me your help, truly appreciated.
Regards and have a great day!
Pete Bauer :smiley:
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 21, 2016, 03:17:51 AM
I'm very sorry to hear about that, Peter and hope your treatment goes well.

I have something called Atrial Fibrillation which is when the heart doesn't pump out all of the blood in one go, so have to take controlled meds to delay the coagulation to ensure that the next time it pumps, it doesn't pump out clots which would cause me a stroke.

I've often wondered why when we get old that we have to suffer ill health with it, but I suppose with all things, they degrade with age - so they become the rusty years :D
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 21, 2016, 04:04:57 AM
It get's scary when your gas lines don't function properly. I was diagnosed with PAD Peripheral Arterial Disease 10 years go along with stage 3 cancer and thanks to my oncologist who demanded that my family doctor have my heart checked for blockages I would be dead. Unfortunately it was a little to late as I had already had a silent heart attach that left my heart so weak they couldn't open the blocked arteries because my heart couldn't handle the pressure so now I have CAD.  The truth is that the more med's you take, in most cases, eventually your entire body suffers but it gives you more time and for that I am thankful.
When I was taking Radiation treatment it made me realise that I am a very lucky person as I am 71, have a great family, owned new houses, cars, boats, just had a pretty good life till age of 60.

There kids out there that have been dealt a maiming disease early and will likely never have the life I had and they are the ones who have the right to complain.
Sorry to roll on and again thanks for you help.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 21, 2016, 06:03:56 AM
I had my first heart attack when I was 41 and another 3yrs later and I'm now 68.

I agree, without today's meds we'd probably both be dead.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 22, 2016, 05:35:12 AM
 :smiley:Hi Bogin, sorry you had heart problems so young, not much fun for sure, that’s why I consider myself lucky to go to 60. I did have a stroke and my tumors are slightly larger but I should be good for another year, can’t ask for better than that!
My son was here yesterday and did the following:
Battery and mouse removal, booted up and it the icons wouldn’t load and mouse didn’t work.
Downloaded the free version of Tweeking.com and did everything but the restore point and started the reboot the screen read: REPAIR REOMENNDED, clicked on repair and then rebooted in normal not in safe mode and left clicked on start button, menu appeared: IF THE OPERATING SYSTEM DOES NOT RESPOND PRESS ESC OR RESTART THE COMPUTER USING THE POWER SWITCH/BUTTON and nothing happened so  he hit CTRL+ALT+DELETE and window popped up and read: THE LOGIN PROCESS WAS UNABLE TO DISPLAY SECURITY AND LOG ON OPTIONS WHEN CTRL+ALT +DELETE IS PRESSED.
When I got home I rebooted and a window popped up:” SECURITY ESSENTIALS” THIS APP IS NOT MONITORING YOUR PC THE SERVICE HAS STOPPED ,YOU SHOULD RESTART IT NOW and when I clicked on restart nothing happened.
I went to bed it was a long day and this morning I rebooted normal mode and the only change is when you put the curser over the start button the menu pops up but one left click it freezes. Now when I start up in safe mode it tales close to 4 min. versus 1min. before the scan. I don’t know if he did something wrong when he scanned or what.
Any help would be appreciated, maybe I should run the PRO version I will purchase it today because you have been so helpful. Sorry to be such a pain.
Looking forward to your reply and have an amazing day!
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 22, 2016, 09:47:12 AM
While Shane will appreciate you purchasing the Pro version, it will not enhance the repairs.

You could open the program again in Safe Mode and use the registry back up option which will take you back to before the repairs, but I find the message about the repairs being recommended puzzling.

Does the laptop freeze with the mouse disconnected and just using the touchpad buttons and does the laptop still freeze with the mouse connected in Safe Mode with Networking ?

To get rid of the Ctrl+Alt+Delete logon - go Start - type netplwiz and press enter.

Under the Advanced tab and Secure logon, is the box checked for Require user to press Ctrl+Alt+Delete ?

If it is, uncheck it - Apply - OK and reboot.

When security programs fail to start, it can be a sign of infection, but did you get that error message before you ran Windows Repair ?

Can you go Start - type services.msc - press enter and check that the status of your services are as in this list - but don't download anything from there.

http://www.sevenforums.com/tutorials/236709-services-restore-default-services-windows-7-a.html

Can you also go Start - type devmgmt.msc and press enter then click on View/Show hidden devices and expand Non-Plug and Play Drivers and check for any yellow alerts there or anywhere else.



Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 22, 2016, 10:09:01 AM
Hi Boggin, I will do everything later today or early tomorrow as I just got called back to the heart Institute for more tests and it is 100k one way.  I will do it myself and write everything down as it happens. Thanks again for your quick response. I will purchase the Pro because of the value I have already received, its the least I can do and nothing of value should be free.
Cheers
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 22, 2016, 10:10:41 AM
Just take your time Pete.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 22, 2016, 07:28:42 PM
Thanks Boggin, been a long day believe me and I will get at it tomorrow, thanks again for everything.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 23, 2016, 04:49:30 AM
Hi boggin I am using my tablet that I'm not used to so this is just a test thanks a lot Pete
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 23, 2016, 09:48:13 AM
Here I am again and I spent all morning trying to get answers for you so I attached 2 word document for you, one tells you the services I have and don't have on the computer based on your request and the other answers your questions and will give you an exact detail as to how the computer reacted today. Good new it works without the mouse in normal mode and it didn't before I used your programme. Sorry for all the work I am putting you through but I really appreciate everything. I will do whatever you need me to do, I wish I had a programme that would allow you to connect to my computer and see it for yourself.
Cheers Pete the Pain!
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 23, 2016, 11:03:10 AM
test only
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 23, 2016, 11:44:21 AM
I'll get back to you on those docs Pete, but in the meantime can you run a command prompt as an admin by going Start - type cmd then right click on cmd and select Run as administrator - accept the UAC and enter sfc /scannow and if that reports it is unable to repair some files - run SFCFix.exe which will produce a more concise report which you can copy & paste.

https://www.sysnative.com/niemiro/apps/SFCFix.exe
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 23, 2016, 12:28:07 PM
Hi Boggin No hurry I am grateful for the help and they just called me back to the Cancer Clinique for more tests, I feel like a pin cushion. Will try to do that tonight and the computer is working with the mouse, not great but works.
Have a great day
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 23, 2016, 03:01:31 PM
If the sfc /scannow doesn't help, see if these cmds can do anything for your slow boot ups.

Boot up as to select Safe Mode but select Repair your Computer instead.

Use the dropdown to change/confirm the keyboard/language etc. then navigate to the Recovery Environment (RE) and select Command Prompt then enter bootrec /fixmbr

That should return as successful.

Enter exit to close the cmd window then select Shutdown and then see if the boot up is any quicker.

If there's no or just a slight improvement the redo the steps to boot to the RE and enter bootrec /fixboot and see how it boots up then.

This is what those cmds do - https://support.microsoft.com/en-gb/kb/927392
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 24, 2016, 06:29:24 AM
Hi again it's guess who the pain; So sorry for all the communication it's a lot of trouble for you and if you get fed up I will understand.
Attached is a word doc to bring you up to date on what I did this morning, hope it helps a bit.
Thanks again.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 24, 2016, 07:30:08 AM
It's good that sfc /scannow reported it repaired the files so there will be no need to run SFCFix.exe.

Unfortunately it hasn't fixed the problem.

Sorry for the confusion but there's no "instead" after Repair your Computer, but it's troubling that you don't have that option as it's an integral part of repairs in Win 7.

When it went missing from one of my Toshiba Win 7 laptops I phoned the extended warranty people for advice and they advised to factory reset it.

You may want to get your son to do this for you which could very well sort out all of your problems, but first you would need to create a System Repair disk to boot up with to access the Recovery Environment to select the HDD Recovery option.

While as far as I know, the Repair your Computer option is in the advanced boot options for Win 7, different makes may have a different key to tap.

You could see what tapping F11 as you switch on gets you, but don't proceed if it takes you straight to a reset, although you usually get a chance to cancel and you would need to back up all of your personal stuff first as that and all 3rd party programs you have installed since will be lost.

You need to reinstall all 3rd party programs after the reset.

To create a System Repair disk go Start - Control Panel - System and Security/Back up your computer and in the upper left pane you should have the option to Create a system repair disc.

Stick a disk in the drive then click on Create a system repair disc then click on Create disc and let it do its thing.

Click on OK when the disk drive stops then open the drawer.

You will need to make a note of those bootrec commands then shutdown, tap F12 as you switch on then select the disk drive (ODD) for it to boot from first, close the drawer and press enter.

Press any key to boot from CD/DVD when prompted - you have about 10 secs to do this and you may be presented with an inverse window with Windows Setup (EMS Enabled) highlighted - just press enter.

When the files have loaded, change/confirm the keyboard input - Next - wait for it to locate your OS to repair - Next and that should see you in the Recovery Environment to select Command Prompt - you may also see the option of HDD Recovery.

Enter the bootrec /fixmbr cmd then exit to close the cmd window - open the disk drawer then click on Restart to see how it starts up then.

You can reboot it a couple of times but if it's still slow then redo the procedure to navigate to the Recovery Environment by booting up with the disk and enter bootrec /fixboot and then see how it boots up.

I'm going to have to shoot off now as I have to get ready to go for a blood test - but will be back later.


Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 24, 2016, 08:36:34 AM
Good luck with the tests, I have to go back today, tomorrow, Tuesday and Thursday next week for a series of scans, they think I have throat and maybe lung cancer and I think their nuts.

I followed a link you were kind enough to provide me with: How to run the Bootrec.exe tool
To run the Bootrec.exe tool, first start the Windows RE:
1.   Put the Windows Vista or Windows 7 media in the DVD drive, and then start the computer, I never got that disc.
Be back to you later and before I forget Happy Easter!
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 24, 2016, 10:05:10 AM
It was just a Warfarin blood test and I'm still in the range - got to go back in 3 weeks time.

Not everyone has a Win 7 install disk which is why I've described how to create a System Repair Disk which you can also boot up with to get to the RE.

Also Happy Easter :)
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 25, 2016, 04:53:12 AM
 I attached a doc with an update and would appreciate your advice whenever you get a chance so one again have a great Easter.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 25, 2016, 08:47:32 AM
The Recovery Disks if they are the same as Toshiba allow you to create are a copy of the Recovery Partition which can factory reset your computer by booting up with them when all is lost, but you would lose all of your personal stuff as it would be taken to back out of the box.

This would also occur if you chose the reset options if you chose not to back up first.

The Repair disk may be the same as I've described to create and age wouldn't diminish that (unlike us :) ), other than perhaps damage to the disk, but you could create a new one just to be sure.

I'm not sure what that back up disk could be.

Create a new System Repair disk and then if those bootrec commands don't resolve the slow boot ups then get yourself an external HDD to back up your personal stuff to and then you could have your son use one of the factory reset options.

While the computer will auto reset, the tedious work comes afterwards when you have to run Windows Updates, reinstall your programs, load your personal stuff back on then update the likes of Java and Adobe products and possibly reinstall a printer.

This can be quite tiring.

When you use Windows to back up your files, when you come to restore them, Windows doesn't always put them back where it found them which is why I prefer to manually back up using drag & drop.

As for the mouse causing the freeze on left click, it could be that the mouse is defective and trying another could eliminate - perhaps your son has one you could borrow ?

Just a thought, when the computer freezes up, does left clicking again unfreeze it ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 26, 2016, 03:41:08 AM
Does age diminish people, I never noticed!
My Son is an iron worker and he is out of town most of the time so I am going to take my time and start all over from your first suggestion.
Do you think after I pull the power cord, battery and press the power button that I should re run your program? I am going to purchase the pro version today and was wondering if you could describe which sections of the pro I should run or should I run the entire program and when I do a back-up should it be done on a DVD or like you mentioned an external hard drive?
I won't bother you again until I am finished trying to solve the problem and I can't thank you enough for your help, you are a good person, too bad there aren't more people in this world like you.
Sincerely
Pete Bauer
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 26, 2016, 03:51:22 AM
I would think that you've had the computer switched off long enough for what a cold boot assimilates, so there's no need to go through that procedure.

A cold boot is just a quick way to drain the memory which occurs naturally when the capacitors drain over a period of time when the machine is switched off.

To recap, on going back through your thread, you say the computer works okay in Safe Mode - does this include when using the mouse ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 26, 2016, 05:52:46 AM
Yes the mouse always worked in safe mode and I never shut the computer right down with power off I usually leave it in Hibernate. Should I download your tool to a stick or hard drive and forgive for being stupid but t I noticed that you signed one of your threads  with the name Tom, is that your name?
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 26, 2016, 10:15:09 AM
Yes, my name is Tom.

Just thought as you signed off with your name that I should do the same :)

As the mouse works okay in Safe Mode, that would eliminate the mouse as being defective.

You could try the cold boot with the battery and AC power disconnected but I don't think that will resolve.

Let's see if the bootrec cmds will sort out the boot up problems.

If you usually just put the machine into Hibernate, is it slow to come alive from there or is after when you've actually shut it down ?

Windows default is only to create a disk for the System Repair disk and while there are methods to create a bootable USB from that, it would require either DISKPART or 3rd party programs.

It can be put straight onto an USB but that also requires 3rd party programs, so life would be simpler if you had a DVD.

Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 26, 2016, 10:51:05 AM
Hi Tom yes it is slow no mater if it is power off or hibernate or jut to reboot. I have a DVD player on all three computers so I will do it to the removable F-drive. I went to purchase the windows repair Pro, the price says 19.95 and when you click on buy it charges 30.00 I will pay that if that is the price but like anyone would I would rather pay 19.95 if that is the actual cost. Could you please clarify the price for me, or tell me what I am doing wrong when I try to purchase.
Thanks again and have a great weekend!
Pete Bauer
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 26, 2016, 10:57:03 AM
I only paid £19.95 for mine.

Were you bundling any of the other programs with it ?

I assume you are in the UK ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 26, 2016, 12:08:26 PM
How stupid can I be, I am in Canada and it would be the difference in the dollar, it didn't mention currency so it never crossed my mind. Thanks once again.
Dumb Dumb me!
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 26, 2016, 04:42:01 PM
$1 Canadian = $0.75 US so how does it cost $30 Canadian ?

How are you getting on with the System Repair Disk and those Bootrec cmds ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 27, 2016, 03:19:31 AM
Haven't had a chance as my oldest boy and family arrived form Sudbury Ont. for the weekend and Tuesday back to tests.

When I click on Windows Repair PRO Version Buy Now $19.95 the TOTAL comes up exactly at $30.00 CDN. I don't know how that is possible but that is what I am being charged and it is only the Pro version nothing extra.
I have no problem paying that amount if that is what it costs but if there is an error in the exchange calculation and it is costing more it might stop some people from purchasing the product.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 27, 2016, 03:42:32 AM
That works out at Can.$26.26 - do you have a Purchase tax add-on ?

http://currency.wiki/19-95usd-cad
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 27, 2016, 04:32:49 AM
I have no add-on and no option, I have to click on BUY NOW 19.95 (no currency mentioned beside the BUY NOW) and when I click on that the TOTAL is 30.00 CDN (currency is shown in CDN$. There must be an error with the converter? I just tried it again and the total is 30.00 CDN.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 27, 2016, 04:50:57 AM
I'll email Shane for clarification but may have to wait for a reply with it being a long weekend.

Just hold off on the purchase for now.

I've just checked and I paid £18.00 for mine which I think included 20% VAT (Value Added Tax which is an EU tax).
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 27, 2016, 05:08:14 AM
I've had a reply from Shane and from a previous query by a member, Shane contacted the paying agent and this is what they replied which will account for the discrepancy -

Hello,

 Thank you for contacting us.  If the customer was ordering from the UK
 then the price was increased with VAT taxes and he likely also had GBP
 as the currency.  Please note that with a currency conversion the
 exchange rate used for our orders is not as favorable as you might see
 online.  The online exchange rates are typically related to large sums
 of money changing hands between banks.  Because we are typically
 converting small amounts of money, the currency conversion rate may be
 different than what is available when performing larger transactions.
 If the customer wishes to pay in USD their bank may be able to provide a
 lower exchange rate.

 Regards,
 Toni K.
 MyCommerce Accounts Department"
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 27, 2016, 05:19:20 AM
Thanks Tom I appreciate it
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 27, 2016, 05:24:52 AM
Well, you can go ahead and buy now which I'm sure Shane will appreciate, given the work he puts into it :)
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 27, 2016, 06:41:39 AM
Hi Tom I'm using that voice thing on my tablet so forgive any mistakes.
I turned my computer on and it booted up in the normal mode so instead of waiting I hit the power button and turned it off, damn I turned it back on to try and get it to boot up in safe mode and the window popped up inside your computer didn't start repair your computer. So I clicked on that and after 10 minutes or so that window with  popped up with all those options that I mentioned to you that had the three options. I use the command that said to log off instead of troubleshooting the computer. I rebooted in safe mode and I now have a window that says you have been logged on with a temporary profile. You cannot access your files and files created in the profile will be deleted when you log off. To fix this log off and try logging on later, please see the event log for details or contact your administrator.
Because I have company I am going to log off and shut down and try again tomorrow and I will purchase the program. Thanks again Tom.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 27, 2016, 06:51:43 AM
Normally when I power shut down and then restart, I usually get the error message about an incorrect shutdown with an option to start normally, but I don't think I've ever power shutdown and then tried to go into the advanced boot options - but that's with a Toshiba laptop.

Your HP laptop must think differently :)

Forget about your computer and enjoy your family visit - unless this son is computer literate and you can rope him in to helping you :D
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 27, 2016, 06:54:34 AM
I wish
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 27, 2016, 07:05:55 AM
I wish

:D
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 27, 2016, 07:25:23 AM
Hi Tom just purchased Windows Repair Pro, and Technicians Toolbox Pro, just waiting for the e-mail so I can download to my stick.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 27, 2016, 07:40:51 AM
Okay :)
Title: Re: NEED HELP wINDOWS 7
Post by: Shane on March 28, 2016, 08:47:39 AM
Sorry for taking so long to reply. I have also been up for over 48 hours getting updates done so you will have to forgive me if I seem a little off lol

Ok so you can work fine in safe mode, but not in normal mode. As soon as you more your mouse in normal mode you get and error and its done.

This isnt the mouse that is causing it. It can be a number of different things and so we just need to go down the list and we cross them off till we find it :-)

I am going to make a list of things to do and I will have boggin help you get through them as I am about to pass out on my key board :-)

1. Memory. If you have any bad sections of memory (Ram) and something hits it you will have this problem. In safe mode you may not notice it because very few things are running and so not a lot of memory being used. If the bad section of the memory is at the higher end you wont hit it till you boot up like normal. Also onboard video cards use the same memory and can cause problems that was as well.

So for this one, if you havent yet, I want you to do a memory test. The one MS use to have on their site is a good one. You can grab it here
http://www.majorgeeks.com/files/details/microsoft_windows_memory_diagnostic.html

I will have boggin walk you through that.

2. Hard drive. If you have any bad sectors and a system file or drive is on a bad sector and corrupted you will get this kind of problem as well. So do a chkdsk c: /r on the drive, this will check for bad sectors and will take a while! Once done you can find the results a few ways
http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

Post the results we want to see 0 KB in Bad sectors at the end of it.

3. Drivers. This one is a lot less common, as in hardware drivers. BUT software drivers is another story. Such as drivers that cd buring software, antiviruses and a ton of others can install. Once of those going nuts can cause this.
Along with drivers is also Services and 3rd party programs. Could have something at startup that is doing it.

On this one it is a matter doing a clean boot, and not just with msconfig, people forget about the task scheduler :-) I have a page on how to do a proper clean boot
http://www.tweaking.com/articles/pages/performing_a_proper_windows_clean_boot_on_xpvista78,1.html

4. Infections. Boot into safe mode with networking. This way you will still be online. Run ADWCleaner and malwarebytes anti rootkit and even combofix. I will have boggin help with that.

But infections can do a lot of damage and the poorly coded ones can crash systems. So this is always a much anyways.

So with that we are covering the most common of the list. Hardware, software, infections and 3rdparty crap.

Lets see how that does and go from there :-)

Shane
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 28, 2016, 09:03:36 AM
I assume that is a different Memory Diagnostics test to that is built into Windows and will it need something like ImgBurn to create the bootable disk ?
Title: Re: NEED HELP wINDOWS 7
Post by: Shane on March 28, 2016, 09:18:01 AM
Its the same one, but nice thing is you can make a bootable iso with this one :-)

Shane
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 28, 2016, 09:20:19 AM
Reading the MajorGeeks article, it says it gives you different levels of scan but the built in one just gets on with it.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 28, 2016, 09:45:25 AM
I downloaded the Pro to a stick but when I open the folder I get a number of files and I don't see the EXE file to open the program, please help. remember I told you the last time I rebooted my computer I did it in safe mode and a window popped up that says you have been logged on with a temporary profile. You cannot access your files and the files created in the profile will be deleted when you log off. To fix this log off and try logging on later, please see the event log for details or contact your administrator.

Today I booted in normal mode and it got to asking for my password, I entered the password, it accepted it and then it went back to rebooting again so I can't open it in normal mode. I am going to try now in safe mode and I will let you know, what's next LOL.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 28, 2016, 10:27:08 AM
Does the same thing in safe mode and normal mode only boot so far. I can still get into startup repair mode what should I do? Should I put the stick with your program in USB port and go from there? Sorry to be such a pain.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 28, 2016, 11:54:39 AM
I can still go safe mode and boot up in command Mode!
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 28, 2016, 12:26:24 PM
I've found an article which will help you to resolve the temp profile problem, although it is short on some details for those who haven't been into the registry before.

http://www.sysprobs.com/fix-temporary-profile-windows-7

After typing regedit - press enter and accept the UAC.

The first illustration shows a menu bar for which sections you need to expand and to remove the .bak key, just right click on it then select delete.

If in doubt on anything, stop and ask before proceeding.

When done, close up the registry sections then click on File then Exit.

Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 28, 2016, 01:08:49 PM
Don't expect an answer tonight I know it's late where you are but it doesn't even go to temporary any more the best I get is start up repair window or safe mode and boot up in command mode? Have a good night my friend and thank you for everything to date.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 28, 2016, 01:20:12 PM
It's just about 9.15pm here and I'm quite often up until about 1:00am and I'll let you know when I'm off to roost.

Give the Startup Repair a go to see what that reports and you can run that up to three times if at first it says it cannot auto repair.

Where you have the Startup Repair option, do you also have Command Prompt among the rest of the options ?

If you have then you are in the Recovery Environment and you can use that to execute the Bootrec cmds.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 29, 2016, 01:56:37 AM
 I meant no disrespect about the "I know it's late there" what I meant is to me time is important as I spent a major portion of my working days running a businesses and missed far to many special and regular days with my family so I have a huge respect for a persons private time.

Today I have another series of tests that are fairly uncomfortable so today is for me is out. You and Shane have given me a wealth of information and spent a lot of time helping me but every time you ask me to try something the computer acts differently, I have family visiting or a Doctors appointment and it seems to me I am wasting your time.

Would it be OK if on this Friday or at a time convenient to you I will have my Samsung 10.5 tablet set up beside my tired computer and I will be able dictate through the voice system instead of typing and  will be able to very quickly describe to you what is happening in case a problem comes up. Not asking you to sit there and watch but just check in the odd time.

I truly do appreciate the effort and time you have given me and if this could be done this way it will save you guys  a ton of time, I am determined to beat this problem and with a passion even with my limitations. :smiley:
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 29, 2016, 06:15:38 AM
Friday will be fine.

There is a program that can hook me up to your machine but while I've been hooked up by someone else, I'm not familiar with the sharp end so to speak.

One thing you can do in the meantime though is to run the memory test if it's convenient

Windows has one built in which can be accessed by going Start - type mem and when Windows Memory Diagnostic Test is highlighted, just press enter or click on it.

This can only check up to 4GB of RAM, so if you have more than that installed, then you will need to take one of the cards out and run the test with only each card installed.

You can find out how much RAM is installed by going Start - right click on Computer and select Properties, but not sure with what's going on with your computer whether you'll be able to do that or start the memory diagnostic.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 29, 2016, 10:41:15 AM
Early this morning I was able to do the boot fix but it will not boot up in either mode. Does the same thing in safe mode and normal mode only boot so far. I can still get into start up repair mode and access the menus including the command menu. I will do whatever you feel is needed just say the word. Heading back to hospital for more scans, what a pain, I think I have aged 10 years this week and we just wound up baby sitting a 150lb. 8 year old Rottweiler.
Thanks again.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 29, 2016, 12:38:23 PM
I hope all goes well for you at the hospital, Pete.

How did you get on with the Startup Repair before, or didn't you try it ?

If you haven't, then run that up to three times if it reports it is unable to auto repair.

Also, at the cmd prompt see what chkdsk c: /f reports and make a note if it reports any KBs in bad sectors.

I don't understand why things should have gotten worse after running those Bootrec cmds - after each cmd, was there any message ?

Depending upon what the chkdsk reports, as your wife has a working machine, you could create a Paragon Rescue Disk and boot up with that.

https://www.paragon-software.com/home/rk-free/download.html

You can have a read through its User Manual, but when you boot up with the disk, select it to use Safe Mode and work your way through the boot repairs.

You can leave these until Friday if you like and just let me know then how things turned out.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 30, 2016, 04:13:34 AM
I shouldn't be mention my health so often makes me look like a baby, just to clarify the repeated trips to hospitals I had 38 high dose rad. treatment 10 years ago and they are currently doing bone scans amongst others because of a couple of new tumors and loss of movement in my feet and legs caused by neuropathy. Bottom line they can't seem to pinpoint what exactly is causing the "mighty one" to act like his computer, enough said you have enough of your own problem but thank you for asking.

Last night I ran the Start-up repair and it ran from 5:30 pm until 5:00 pm this morning. Around 10:00am last night I thought something was wrong and went to cancel the program and it said it can't be cancelled but this morning it was at recovery manager and I left it there. I guess I was to late see the screen with the report, should I run it again this pm or do chkdisk, and can I do it from the recovery manager?

After doing the bootrec cmd the message said (return as successful.) and I will look at the info about the Paragon Rescue disk and see if I can do that and get back to you as soon as I can. I will be in and out all day as I need only to go to our local Hospital for todays procedures but will be in touch and get as much done as I can between trips.

Thanks again
Pete THE PAIN   :rolleyes:

 
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 30, 2016, 04:36:44 AM
It's good to know someone's background so that you don't overload with the info and I've know some who have given up because it was too much for them and they have put it into a repair shop - and you're not a PAIN :D

While you are there then you may as well do the chkdsk to see what that reports, but you could also reboot to see what mode it boots up into.

One never knows :)

Among the repair options does it have one for the memory test, bearing in mind that it can only map up to 4GB RAM ?

EDIT - I'm going to have to shoot off for few hours but will check back in later.

Tom.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 30, 2016, 05:37:00 AM
No memory test option but if I could boot up in safe mode memory test is there.  Just heading out for test 1 of 4 so will boot up later and will also do chkdsk.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 30, 2016, 08:35:15 AM
Under recovery manager I have two options in computer check up Option 1,  launch check disk for Windows partition option 2, launch check disk 4 recovery partition, there is also an option to open the comkhmand prompt. What might be my next move which option should I take?
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 30, 2016, 08:50:21 AM
Hope your tests went well.

I assume that when you rebooted it still wouldn't boot up normally ?

Do you still have the mouse plugged in or anything else ?

If you have, unplug them and reboot to see if it boots up normally then.

Where abouts do you find the Startup Repair ?

For it to have been running over 5 hours, it must have been struggling.

Run the chkdsk to see what that reports and if it reports any bad sectors, open the command prompt and enter chkdsk c: /r and then run the Startup Repair again.

I don't know if the built in chkdsk uses the /r switch which will move data from the any bad areas, so a manual one will be a belt and braces - but let us know what the chkdsk reports in each case - as well as the Startup Repair.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 30, 2016, 09:31:41 AM
Hi didn't reboot yet I wanted to be here when I did that to see what happened. Yes the mouse is plugged in and so is the AC. The startup repair appears when I reboot or restart the computer. Before I run the check disk should I disconnect the mouse and go ahead and reboot and Report you as this happens?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 30, 2016, 09:38:16 AM
How do you exit recovery manager short of pushing the power button I've been able to find the other way?
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 30, 2016, 09:57:46 AM
Go into the cmd prompt and enter shutdown /r /t 00 which will effect an immediate reboot and then go from there.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 30, 2016, 10:07:04 AM
Tom do you want me to reboot or use check disk first?
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 30, 2016, 10:14:49 AM
Do a chkdsk /f from the cmd prompt and then we'll know which switch is being used and that may tell us why the Startup Repair took so long.

A /f switch just repairs files where it can but will still report if any bad sectors are found.

If you have any personal stuff on this laptop, the Paragon Rescue Disk has a file transfer wizard which you could use to salvage them, but you would need external media to copy them to.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 30, 2016, 10:21:13 AM
How do the check disk first I have to go back up to the hospital an hour from now and a look at the rest whenever I get back sorry about that and I'll let you know about check disk what happened.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 30, 2016, 10:23:56 AM
That's okay - I'm shooting off for a shower now and then have my evening meal.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 30, 2016, 10:25:23 AM
Have a great evening.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 30, 2016, 10:27:36 AM
Oh - I'll be back in a couple of hours or so unless I fall asleep in my armchair after my meal :D
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 30, 2016, 12:02:08 PM
Was able to do scan disc and attached are the results. Will be away tomorrow another hospital for my hearing, I AM SO EXCITED, CAN HARDLY WAIT  :sarcastic:
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 30, 2016, 12:25:11 PM
In recovery manager under open a command prompt I entered shutdown/r/t to try and exit rovery manager and it did not work does not recognize the input.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on March 30, 2016, 02:04:38 PM
Yes, the HDD is starting to fail with 24KBs of bad sectors reported.

This will be why the Startup Repair took as long as it did and failed to repair.

Was that chkdsk done with the recovery built in chkdsk or with a chkdsk /r from the cmd prompt ?

Does the recovery cmd prompt have a x:> prompt ?

The shutdown cmd also failed at my recovery cmd prompt as well but I normally enter exit to close the cmd window and then click on either the Shutdown or Restart buttons.

I find your HP recovery set up puzzling.

If you did it from Safe Mode with Command Prompt then it should have worked, but you must enter the cmd correctly -

shutdown /r /t 00

with a space before each forward slash and a space before the double zero after the /t

Can you run another chkdsk c: /r to see if it reports it is still repairing files etc. ?

If it says the volume is okay, then run another Startup Repair, but the HDD will fail eventually and you should create a full system image onto external media before it does so that after the HDD replacement, you can restore it back to the way it was, but working.

You would also need to create a System Repair Disk which can be done on your wife's machine if it is also a Win 7 one, but it must match your 32 or 64 bit architecture.

If you don't have any personal stuff on there and you are able to reinstall any paid for programs, then you could purchase a set of OEM Recovery Disks from HP for your model which will take it back to out of the box, but this involves time consuming work with Windows Updates, updating the likes of Java and Adobe - uninstalling older versions of Java - reinstalling your programs and if applicable, a printer.

You could of course put it into a repair shop and ask them to do it all for you which would take the pressure off you.

However, I recently had occasion to recover an older Toshiba Win 7 laptop with a bought OEM Recovery disk for trouble shooting purposes and on the envelope it came in, it said that it didn't include MS Works which came pre-installed on that laptop - if you went with loading the new HDD with an OEM Recovery disk, you could then restore that with the system image you have created which will save a lot of work.

PS - One advantage with hearing problems is that you won't hear the wife nagging you or asking to you to do this that or the other :D
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on March 31, 2016, 03:19:37 AM
Was that chkdsk done with the recovery built in chkdsk or with a chkdsk /r from the cmd prompt ?
It was done with chkdsk /r from the cmd prompt

Does the recovery cmd prompt have a x:> prompt ?
(Not sure, will run it again)

The shutdown cmd also failed.
( I will do it again as well)

I will have to get back to you as I am out of hear at 7:00am as this my big day, I have two biopsies and 1 of them is no fun.
Thanks and I will get back to you, I have some thinking to do.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 01, 2016, 01:47:15 AM
Not so long back I had a biopsy taken during a procedure - that was okay but the prep and the camera up was certainly no fun.

How are you getting on with the computer ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 01, 2016, 02:06:07 AM
Hi Tom, you won't believe my luck! After I had the Prostate Biopsy, at 8:00pm last night I went to emergency because I couldn't pee. I just got home because they had me on a machine that cleans the blood out of the system and stuck a catheter in until Monday and is depending on if the swelling is down enough to take it out. This happened 10 years ago only I had a 12 needle biopsy, 4 in each tumor, this time round 8 needles for 2 tumor's. 

Once again I know I should be taking your help when it is available but if you don't mind I would really like to wait until next week when things should get back to normal? I wouldn't blame you if you gave up on me it's been weeks and so far a waste of your time. I will however review everything and decide if it should go to the computer store, but I would really like to beat this just to prove I can, and I find it interesting. If you don't mind I may just send you the odd comment or question to help me decide what to do.

Sorry for all the dismay and again thank so much to date, nice to see there are people like you and Shane, who still care about others.
Sincerely
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 01, 2016, 02:14:03 AM
Take all of the time you like, Pete - you have enough on your plate without worrying about what to do with your laptop - we'll still be here (hopefully) whenever you are ready to resume.

Actually - notwithstanding anything else, I had a feeling that you were enjoying delving into this :)
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 01, 2016, 02:23:58 AM
I was enjoying it very much so, your never to old to learn. Thanks again and have a great weekend, I'm going to see if sleep will work for me. Have a great weekend
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 01, 2016, 02:26:39 AM
Hope it isn't too long before you get your strength back up.

Bye for now.

Tom.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 01, 2016, 10:06:00 AM
It won't be I'm tough, it's just that I am facing so many health issues at one time and the Prednisone I am taking beats the crap out of me, one thing I know for sure that only the good die young so I am safe there.

Tried to run check disk second time and instead it said "cannot run check disk because the volume is in use buy another process.  check disk may run if this volume is dismounted first. All open handles to this volume would then be invalid.
 would you like to force the dismount on this volume yes or no.
Any suggestions (which door should I choose?
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 01, 2016, 10:15:42 AM
That's the standard response to a chkdsk /f or /r cmd as it cannot be run in Windows and has to be done before Windows boots up.

Type and enter y then enter shutdown /r /t 00 and wait for it to do its thing.

To see the full report, go Start - type eventvwr and press enter.

When Event Viewer has read the data, expand Windows Logs by clicking on the arrow head next to it then click on the name Application - Action - Find then type chkdsk or wininit into the Find box and press enter.

Cancel the Find box and read the report in the scrollable window.

BTW - How did you manage to capture the last chkdsk report ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 01, 2016, 10:22:20 AM
When it finished checking the report was on the screen, I did nothing!
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 01, 2016, 10:25:29 AM
So that must have been run within the Recovery Environment where the volume doesn't need to be dismounted first, so you wouldn't have seen that message where you have to type y or n

You could do it from there again if you like.

Just been given another Karma point - was that from you ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 01, 2016, 10:29:12 AM
So I would still have to type in what you have a bug in order to get out of this screen I mean at this point?
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 01, 2016, 10:33:57 AM
Where you are at now, you could type n then exit to close the cmd window or enter the shutdown cmd where it would try to reboot into normal mode - is this where it puts you into the Recovery Environment ?

See what happens when you enter y and the shutdown cmd.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 01, 2016, 10:36:16 AM
I just entered the shutdown mode and the computer is doing his thing.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 01, 2016, 10:38:26 AM
Good - as it's after 6:30pm here, I'm going to have to shoot off to do my evening meal and will be back in a couple of hours or so.

Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 01, 2016, 10:42:48 AM
If you're eating steak have a  big one for me medium rare, good for the heart.
Not sure if I'm going to be up to the computer later on or not I'm going to try hard.
Have a good meal
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 01, 2016, 12:37:04 PM
Oh, nothing like that and I prefer my meat fully cooked :)

How did the chkdsk go ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 01, 2016, 01:25:54 PM
The screen reads check disk is verifying files stage 1 of 3
Then 8 lines  that read, file record segment 28 is unreadable, says the same from 29 through 35
256 file records processed
File verification completed

0 large file records processed
8 bad file records processed
0 EA records processed
0 reparse records processed

Check disk is verifying indexes
65% complete 255 of 322 index entries processed
Deleting index entry boot an index 130 of 5
67% complete 264 of 322 index entries processed
Deleting index entry repair index 130 of file 27
Deleting index entry t x f in index 130 of 27
Deleting index entry t x f log in index 130 of file 27
322 index entries processed
Index verification completed
Check disk is scanning un indexed files for reconnect to their original directory
30 un indexed files scanned
Check disk is recovering remaining unindexed files
30 index files recovered
Check disk is verifying security description stage 3 of 3
256 file SDs/SIDS processed
Security descriptor verification completed
33 data files processed
Adding to 2 bad clusters to the bad clusters file
Correcting errors in the master file tables  MFT Data attribute
Correcting errors in the master file tables MFT bitmap attribute
Correcting errors in the volume bitmap
Windows has made corrections to file system
203775  KB total disk space
14828 KB in 42 files 
16 KB in37 indexes
32 KB in bad sectors
2727 KB in use by the system
2048 KB occupied by the log file
186172 KD available on disc

4096 bites in each allocation unit
50943 total allocation units on disc
46543 allocation units available on disk
Failed to transfer logged messages to the event log with status 50



Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 01, 2016, 01:49:25 PM
I see the bad sectors have increased from 24 to 32 KBs.

Did it boot up okay after the chkdsk ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 02, 2016, 05:28:15 AM
Just got a chance to look at the screen now and it says Windows failed to start a recent Hardware or software change might be the cause to fix the problem
1 insert your Windows installation disc and restart your computer
2 choose your language settings and click next
3 click repair your computer

If you do not have this desk contact your system administrator or computer manufacturer for assistance

File: /Boot/BCD  ( should be backward slashes I don't see it on my keyboard
Status: 0x000000f
Info an error occurred while attempting to read the boot configuration data

At the very bottom left-hand corner of the screen it says enter to continue and on the right it has escaped or exit

I have will try and be at the computer as much as I can I just got back from the emergency at game because my catheter blocked, talk about luck.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 02, 2016, 06:02:26 AM
Are you familiar with this site and do you think it might work?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 02, 2016, 06:03:31 AM
sorry about that http://www.techfleece.com/2012/10/18/download-windows-7-install-disks-legally-for-free/
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 02, 2016, 08:14:15 AM
That's the same link that Willy2 has posted in http://www.tweaking.com/forums/index.php/topic,4355.0.html

You can give it a try but if unsuccessful, just PM me your address and I'll send you a couple of Win 7 SP1 install disks - just need to know if you are using 32 or 64 bit versions.

While there is a method to change the product key to your COA sticker key which may/not work following a repair install, there's no point in trying to repair your install while you have a failing HDD.

Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 02, 2016, 08:50:34 AM
It is 64bit and I tried to download from that site and when you click on the appropriate download link they ask for a program code and I have no code. If you would send me the install disks I will send you an Interact e- money transfer for whatever it costs, I don't expect you to be out of pocket to help me.

My wife's computer is a Dell Inspiron 1764, 64-bit, 4.00 GB usable and she is running  Windows 7 Home Premium same as me and I did a full back-up to DVD and system repair disc.

Thanks Tom for everything, you are a good Man.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 02, 2016, 09:27:38 AM
I'll give you the details in a PM.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 02, 2016, 09:37:49 AM
I assume you mean Private message?
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 02, 2016, 09:47:17 AM
Yes, you should see the notification to read your messages - I've just sent it.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 02, 2016, 10:04:56 AM
Yes I saw it and replied
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 02, 2016, 10:23:12 AM
Likewise :D

Anyway, I'm off now for my tea meal.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 04, 2016, 04:09:30 AM
Quick question: The wireless Modem is hooked up through a USB port to my computer, "the crashed" computer, once I re-load windows and loose all original programs and files will I loose my internet connection or are the settings within the modem itself so my wife's computer will remain connected. Sorry for the dumb questions.
Have a great day
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 04, 2016, 05:14:50 AM
Are you using an USB wireless dongle for your Internet and is your wife's machine sharing the connection ?

If that's the case then you could plug that into your wife's machine while the problematic computer is out of action.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 04, 2016, 05:53:46 AM
Not sure what a dongle is. It's just a phone line into Modem and a USB from out Modem and in Compute.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 04, 2016, 05:59:08 AM
The cables from modems or routers usually connect to an Ethernet (RJ45) port on the computer which is different to an USB port.

When you say "modem" - is this an all in one modem router which also broadcasts a wireless signal ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 04, 2016, 06:39:39 AM
My previous modem didn't require USB connection however this modem has that USB connection.
The name of the modem is (Sagemcom) F@ST 2704N routers 1 and the manual says adapts the ADSL function respectively on POTS (ITU G992.1/3/5- Appendix A and on ISDN (ITU G992. 1/3/5/ - appendix B
F@ST 2704N equipment include 4 ethernet interfaces LAN1 to  LAN4 1 ADSL interface and ne USD port.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 04, 2016, 07:27:51 AM
That's a wireless router - so why do you need to connect with a cable on a laptop when they usually have wireless capability ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 04, 2016, 08:11:13 AM
 Maybe I don't I will check and see back to you soon
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 04, 2016, 08:17:46 AM
If your wife isn't wired up then she must be connecting wirlessly.

Open a cmd prompt on her machine and enter ipconfig /all

It should produce something like mine where I just use wifi -

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . :
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : 74-DE-2B-B1-B9-F7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 04 April 2016 11:57:05
   Lease Expires . . . . . . . . . . : 05 April 2016 11:57:05
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   Primary WINS Server . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : DC-0E-A1-35-68-E1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{BDC217FE-A8D7-49A3-AE02-B813C4646E3E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 04, 2016, 08:36:15 AM
I sent you a reply before you did this message up and I was using the tablet and I guess it didn't post. I went to my computer, pulled the USB cable, went back to the wife's and it is working perfectly, I have no idea why I was using a USB cable other than I must be very stupid, a medication thing I doubt,  or just back from a medical thing, I honestly don't remember. Sorry to have you spend your time because seemingly I'm not to bright.
Thanks, I won't bother you unless it is a dire straight thing.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 04, 2016, 08:40:25 AM
 :cheesy: :cheesy: :cheesy:

It isn't a problem - if you don't ask then you don't learn so don't be afraid to ask.

Those were some wise words from my recruitment sergeant that I never forgot.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 04, 2016, 09:05:41 AM
Thanks my friend!!!!!!  :smiley: :smiley: :wink: :wink:
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 04, 2016, 09:08:22 AM
BTW - Mailed this morning.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 04, 2016, 09:23:53 AM
You are a scholar and a gentleman.
Thanks once again Tom
Pete :smiley:
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 04, 2016, 09:29:12 AM
Have you decided what you are going to do with the problematic machine yet ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 04, 2016, 10:06:17 AM
No, but I think I will just reload windows when the discs arrive, would you not agree? Be back in a couple of hrs. just heading out with the wife for a lunch.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 04, 2016, 02:01:53 PM
There's no point in installing anything onto a failing HDD.

Do another chkdsk c: /r and see if the KBs in bad sectors has increased - it was at 32 the last time which had increased from 24.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 03:44:21 AM
Sorry it took me so long to get back to and yes I will do another chkdsk and then whatever you suggest. I wish I could do a back-up but when I tried before it recognised the DVD drive but wouldn't back-up. Is there a way I can get into the repair menu with the option to back-up. Will the discs your are sending me have all the programs that were on the computer when I purchased it?
Talk at you later
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 03:57:48 AM
No, when you do a clean install - that is all you get - Win 7 and that will go online when prompted to download essential drivers.

Any 3rd party programs will need to be reinstalled afterwards.

If you have personal stuff on the computer that you would like to save, then you can use the File Transfer Wizard which is part of the Paragon Rescue Disk.

Did MS word come preinstalled on this computer ?

If it did then you would be better sending off for the OEM Recovery disks, although my bought Toshiba OEM Recovery disk for my other laptop didn't include MS Works which came preinstalled on it.

Is your wife's laptop the same make and model as yours in this respect ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 04:16:35 AM
Do I use the File Transfer Wizard now or do I need to wait until I do the clean install? MS word did come pre-installed, My computer is a HP and Joan's is a Dell but both have Windows 7.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 04:25:14 AM
Use the file transfer wizard now, although you will need to look for the MS Word folders.

My MS Works has two folders, one is in Windows (C) and the other is in Program Files (x86)

The one that is in Windows (C) is the batch file to install it and this is how I copied it from one Toshiba laptop to a newer Toshiba laptop.

I've never used the file transfer wizard so don't know if you will be able to copy those folders when you may not be able to get into those sections.

If you give me a mo I'll boot up with my Paragon Rescue disk to see how that works and then get back to you.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 04:32:39 AM
Okay thanks Tom
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 04:46:33 AM
I'm at my computer now and it's stuck in Windows boot manager it doesn't matter if I press enter to continue or  exit to exit and even if I shut the power off it starts up back in boot manager
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 05:19:22 AM
It sounds like it's getting worse.

Does F2 or F12 to get you into Setup or the boot order change menu - you tap either of these keys as you switch on.

Normally you would see this prompt as you switch on but as you switch on, tap either of those keys to stop it booting any further into Windows.

If F2 gets you into Setup then use the cursor keys to navigate to the Boot tab and press enter then again using the cursor keys, highlight the ODD (CD/DVD drive) then it's either F5 or F6 to move that to the top - you'll see which in the lower menu - press F10 to Save and Exit - confirm but before the final confirm, open the disk drawer and insert the Paragon Rescue disk.

(If you can't get into the Setup with F2 then try F12 for a one off change of boot order).

When the Paragon disk boots up, quickly use the cursor keys to select Safe Mode and press enter, then when File Transfer Wizard is highlighted, press enter.

It showed a few drives for me but mainly C: NTFS and D: NTFS

C: seems to include the system files, but I'm not sure what you could do with those as to installing them onto another HDD.

Selecting D: and pressing enter listed the sections you want to copy MS Word and Program Files (x86) where you will find its other folder.

You can use your mouse or cursor keys to select then use the green arrow to transfer to the Clipboard.

Have a look around to see what else you want to copy across, but I don't think there's much point in selecting 3rd party programs as you cannot copy them as they need to be installed to work.

I use an external HDD for my system images which will also do to save this stuff, although I was able to copy what I need for MS Works onto a 4GB Flash drive - it really depends upon the size of what you want to save, which you can check by hitting the Calc button.

Click on the Help button and that will walk you through where you need to go from there.

Anyway, I'm off shortly for a belated lunch as it's getting on for 1:30pm here.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 05:31:42 AM
F2 gets me into system Diagnostics with the following options F1 system information F2 startup test F3 run in test F4 hard disk test f11 error log. I don't see the boot tab
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 05:39:45 AM
What does F12 do for you ?

Can you post your laptop make and model again and I'll see if I can find out how to get into the BIOS (Setup).

F2 and F12 are usually the keys to get you into the respective sections but can change with make and model.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 05:50:50 AM
F12 puts me in windows boot manager and my computer is HP G 60 60, 830CA. Does the Paragon rescue dish need to be on DVD or can it be on a flash drive?
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 05:55:00 AM
I'm not sure if it will go onto a Flash Drive, but you will see the options as it has its own burner - but the crux will be if your machine has the option to boot from USB before the HDD - some older machines don't have that option.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 06:01:35 AM
I already have it on flash drive and I jut burned it to DVD
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 06:09:54 AM
I haven't found anything specific for getting into the Setup for your make and model but if F12 is allowing you to change the boot order, then that will do for now.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 06:14:27 AM
My download got blown as I lost my internet connection because of a short power outage so I am re-burning the Paragon rescue disk right now an will let you know when done, shouldn't be long.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 06:20:34 AM
If you've already created it on a Flash drive, you should still have application in your Downloads folder listed as rk_free - just double click on it and it will give you the option to burn to disk.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 06:29:15 AM
I have it on Disk, what next?
Title: Re: NEED HELP wINDOWS 7
Post by: Xas1953NC on April 05, 2016, 06:35:36 AM
Hello Munchie2222, You are allowed to install the pro version on installed computers in your house using the same licence code. You can also install the portable pro version on a usb stick and use it offsite.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 06:39:16 AM
Tap F12 as you switch on - select to boot from the disk player - insert the disk and hit enter, then refer to my previous post for using Paragon.

You can also read the manual from https://www.paragon-software.com/home/rk-free/download.html

While this doesn't mention your mode, I would assume the procedure is similar for replacing the HDD - http://support.hp.com/us-en/document/c03647476
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 06:41:44 AM
I I don't have the pro version of the Paragon rescue disk however thank you so much for the information very much appreciated.
Title: Re: NEED HELP wINDOWS 7
Post by: Xas1953NC on April 05, 2016, 06:51:12 AM
Sorry, Munchie 2222, I was referring to Shane's Windows Repair Pro.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 06:55:55 AM
Don't be sorry I appreciate the information very much so and I will be using it whenever I can I'm so slow at what I'm doing because I'm really not computer savvy thanks again I appreciate it.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 07:11:04 AM
F12 gets me into boot manager and tells me to insert the Windows installation disc and then restart the computer.
F2 gets me into system diagnostics with three options, Option 1 system information option 2, startup test option 3, run in test option for hard disk test.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 07:20:54 AM
Use F12 and insert the Paragon disk.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 07:25:57 AM
If I shut the computer off and turn the power back on and hit the Escape key it puts me in the startup menu with four options.
Option 1 F1, system information
Option 2 F2, system Diagnostics
Option 3 F9, boot device options
Option 4 F10, bios setup
Option 5 F11 system recovery
I will leave my computer at this screen and wait for your instructions so are you take so much of your time surely I can get it right at some point.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 07:33:50 AM
So those are the keys to change the boot order -

F9 could well be the one off boot change and F10 will get you into the Setup where you should find the Boot tab to permanently change the boot order to ODD and USB before the HDD.

It will be worth making a note of those.

It would be interesting to see what System Diagnostics makes of things but you are working against the clock before more and more data is lost to the failing HDD.

When you get into Paragon, you may want to make a list of any 3rd party programs you will need to reinstall after the HDD replacement etc.

It's a pity there's no point in using the System recovery.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 08:02:41 AM
Boot option two options
Option 1 HP DVDRam GT 20 L
Option 2 WDC WD3200BEVT - 60A23T0

F10 opens in a blue screen and at the very top it says InsydelH20 setup utility  Below that it says main security diagnostic system configuration exit and it has three columns
Left column said system time system date and below that notebook mode 1 product number system board ID and the list goes on and on and on.
Center column looks like the time which is running as the list goes down it gives details about the computer as HP G60 Pentium dual-core
Right column item specific help and enter to select field.
At the bottom of the screen you can select an item selecta menu change values selecta Sub menu setup defaults save an exit and I have no idea what to do
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 08:05:33 AM
Try Option one - if you ever get another laptop, make sure it isn't a HP :D
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 08:22:30 AM
You won't believe it when I use Option 1 input the Paragon disc in you get a black screen for a while 20 seconds or so and it returns to Windows boot manager and says Windows failed to restart pop in your windows installation disc I tried it twice and you're absolutely right I will never buy another HP any suggestions you must be getting pretty Fed Up.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 08:28:17 AM
That should have booted from the DVD drive as it was listed.

The other item was for your HDD - were you sure you selected Option 1 for it to boot from the DVD drive ?

Try booting with F10 then have a look at that bottom menu to see what defaults you can change.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 08:41:52 AM
I absolutely selected Option 1 DVD drive I just tried it again that same thing happens now I will try with F10 I found boot options under F10 on the right hand side of the screen it says set boot order device boot capability and accessibility options on the left side of the screen it has language fan always on and boot options highlighted in white the DVD is already in the drive should I push enter on boot options highlighted in the white. I'm going to be away for about a half hour and I will do whatever you've answered thanks for all your time
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 08:45:45 AM
Yes, give that a try and if it boots from the DVD then select Safe Mode in the Paragon options and leave it at that until you come back.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 09:32:55 AM
Sorry I couldn't do it at that time I had someone waiting for me downstairs whenever
I hit the boot options the screen shows  CD ROM boot enabled. Floppy boot enabled and turn on network adapter boot disabled
Below that it says boot order and this is highlighted in white should I hit enter on the boot order in white?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 05, 2016, 10:41:37 AM
No matter what I do it always reverts back to the Windows boot manager
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 05, 2016, 02:10:00 PM
What does it show in the boot manager - are there any options ?
Title: Re: NEED HELP wINDOWS 7
Post by: Xas1953NC on April 05, 2016, 03:33:47 PM
Hello munchie2222, If your HDD is failing and the cause is not due the the click of death and you have data on it such as photos and data you would like to rescue there is a way to do so. Of course you would have to have access to a working computer. A docking station to take 2.5" and 3.5" HDDs can be bought for approx. £14. You just disconnect the internal drive from the u/s computer and insert it into the docking station, connect the ds to a USB port and switch it on to enable access to the data. If you can get your computer working again buy an external USB HDD and move any important data to it. If any of your programs allow their data to be saved externally alter their settings to do so. My desktop computer died on me a few months ago but having a number of external HDDs connected to it saved me losing years of photographs, emails and master programs purchased over the years. Any restore points I make on the C drive I also do to an external HDD using Shane's Registry Backup program. Using this belts and braces approach has paid off as there has been times where if for some reason the C drive restore point has failed the Registry Backup one has succeeded.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 06, 2016, 02:20:37 AM
Sorry for taking so long to reply I was away due to a heath issue.
Boggin: in boot manager it says to insert the Windows installation disc and then restart the computer but I think there is a more serious problem now that I will explain further down.

Thank you of your input as1953, it is very much appreciated but I think it is to late. I don't have any pictures or Video's to worry about and most of my personnel files have been  stored on DVD as well, thank God.

Yesterday I tried to do a PRIMARY HARD DISC SELF TEST: Here are the results:
Quick test is Executing
25% complete (still the same at 25% after 18 hrs.)
#10008-replace Hard Disc 1 Rent Test Item
Full Test is Executing
00% Complete
#10008-replace Hard Disc 1 Rent Test Item

Smart Disk
Smart hard Disk Passed
ESC     Exit

Press Escape
Hard Disk test Failed
Hard disk 1 QUICK" (3003)

Now the computer won't power off.



Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 06, 2016, 02:51:24 AM
Hope you are feeling better Pete.

Not shutting down could be because the boot sector is corrupt on the HDD.

I'm not sure if you can still get to an admin cmd prompt but see if shutdown /r /t 00 will do it, but it may not boot up again.

You could try turning Hibernate off with this cmd to see if it will shutdown powercfg -h off but I think you will have to take it in to a repair shop to get your MS Word salvaged from the HDD, unless you want to try as1953's suggestion of getting a docking station and an external HDD to save the data onto.

I don't know how big MS Word is - MS Works is 557MB which will easily go onto a DVD or a Flash drive, but having an external HDD for system images is always useful.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 06, 2016, 03:32:45 AM
Thanks Tom, a big bite of the famous ailment called Gout, hope you've never had it or get it, it is painful.

I cant enter any commands nor shut it down so I will take it to our computer store to salvage what programs and files I can but would you still work with me to get it up and running. If so do I need a new hard drive and what should I have the computer store do.

Not that I'm cheap, I'm just plain stubborn and hate being defeated, as for MS word it comes as a package (MS Office) and think  I will be able to get that programme from a friend.
Have a great day! Thanks again
Pete

Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 06, 2016, 04:22:00 AM
No, never had gout but have had the trots often enough :D

Yes, you will need a new HDD.

You could also take the ISO with you and the shop could install that - asking them to change the product key to your COA sticker key.

If that works, that will save you from the expense of an OEM Win 7 install as MS no longer supply the retail version of Win 7 anything.

The shop may have their own way of reinstalling Win 7, but this method should it work and will be the least inexpensive - I guess it depends upon the integrity of the repair shop.

Licence keys for MS Office can be tricky when it is only a single licence key and will be rejected if used on another machine.

Have the shop look for the two MS Word folders as I've described and then they can be dragged and dropped back into their respective sections once Windows has been reinstalled.

To get it to reinstall, open the MS Word folder in Windows and double click on the batch file application and that will restore it.

I assume a HP preinstalled program as such should be pretty much the same as Toshiba have theirs, although HP from our experience seem to do things their own way :(

Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 06, 2016, 05:19:56 AM
Tom you won't believe this I just put the Windows repair disk I made in 2011 and was able to boot with that disk. Startup repair is checking the computer for problems and I think once that's done I will put in the Paragon disk and see if I can boot from that. I will get back to you shortly let me know if I should do things differently who knows what'll happen it's me.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 06, 2016, 05:31:34 AM
That's something at least, but I don't hold out much hope for the Paragon disk - but who knows.

I'm going to have to shoot off for while to get ready for a Drs appointment but should be back in about a couple of hours.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 06, 2016, 05:37:23 AM
Good luck at the doctor's place and I will keep you informed thanks Tom
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 06, 2016, 07:36:39 AM
It was just a routine visit - nothing serious.

Any progress to report with the repair or Paragon disks ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 06, 2016, 09:17:16 AM
I got it to boot up as far as it accepted my password, it is now at the blue screen trying to load. I used the repair disk I made and it has been sitting at the blue screen for 10min. or so. Will keep you informed.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 06, 2016, 09:20:48 AM
Is that with the repair disk or Paragon ?

If it's with the repair disk, see if Paragon will go a bit further.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 06, 2016, 09:35:38 AM
That's with the repair disk currently I have the screen in front of me that allows me to enter commands, should I insert the Paragon disc, and could you show me the commands I should enter in order to boot with the Paragon disc.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 06, 2016, 09:38:03 AM
What does the screen give you ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 06, 2016, 09:47:02 AM
The top of the screen highlighted in blue  it
says administrator X backward slash windows backward slash system 32 backward slash CMD. EXE
The black screen says Microsoft Windows version 6.1 .7 600
X = backward slash windows backward slash system 32 in the cursor blinks waiting for a command to be typed.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 06, 2016, 09:58:04 AM
That's the recovery environment cmd prompt - the only practical thing you could do from there is a chkdsk c: /f or /r

It may be worth running the chkdsk c: without the /f or /r switch to see how much the HDD has deteriorated, but you need to see if the Paragon disk will boot up to save any of the folders and as there are known bad sectors on the HDD, a chkdsk c: /r would probably take ages even if it could complete.

A chkdsk c: should show its report much quicker as it is a read-only mode.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 06, 2016, 10:02:01 AM
To get the Paragon disk to boot up what command do I use?
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 06, 2016, 10:07:08 AM
You would have enter exit to close the cmd window and see which window that takes you to, but as you managed to boot up with the repair disk, you will have to try your luck with the Paragon disk that way.

I normally have my other laptop to refresh my memory on what happens but it's in for repair.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 06, 2016, 10:10:04 AM
Thanks Tom will be in touch, I will be away for a while but will let you know hen I am done.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 06, 2016, 10:12:28 AM
I'll be shooting off shortly as well for my evening meal - it must be about lunchtime for you ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 06, 2016, 10:21:59 AM
Yeah it's actually shortly after lunch it's a quarter after one here. When I tried to boot from the Paragon desk it says no bootable device insert boot disk and press any key. I looked on the DVD with the Paragon program and what's on that DVD is rK14free.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 06, 2016, 10:26:37 AM
I think you have gone as far as you can now and there's nothing else for it but to put it in.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 07, 2016, 03:59:26 AM
Sorry I haven't replied my gout got far worse so I have off my feet completely. I agree with you I will take it in as soon as I am mobile and let you know when I get it back. Until then stay healthy and thanks to everyone who offered their time and input.
Regards
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 07, 2016, 04:36:18 AM
It's reckoned Gout is caused by too richer food, although I used to know someone who got it regular and his may have been caused by booze.

Not sure if yours could be as a result of the medication you must be taking or if you need to review your diet....

Wait until you get the disks before you take it in.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 07, 2016, 06:38:55 AM
Mine is caused buy food, if I eat to much  (RED MEAT), I am not a big drinker even though I make my own wine at home and I only get gout once or so every 2 years .
I will wait for the discs and I also wondered if I should I load Windows 10 on my wife's computer or is it too soon? and if I run  your repair program should I run it in safe mode and is there any section I would be more likely to screw up in.

Have a great day.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 07, 2016, 08:17:49 AM
It's Shane's program - not mine :)  and there's only a need to run it if you have problems other than hardware ones.

Some haven't had any problems after upgrading to Win 10 whereas others have.

It would be up to you if you wanted to go ahead with that.

Are you going to do it via the system tray icon or Windows Updates and have you done the compatibility test via the icon ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 07, 2016, 08:25:34 AM
No I haven't done the compatibility test yet and what do you recommend, system trays icon or windows update?
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 07, 2016, 08:47:18 AM
I think I went via the system tray icon but don't remember now, but change your wife's boot options to permanently boot from CD/DVD and USB (if applicable) before the HDD before the upgrade as Win 10 boots up that quickly, they may not work afterwards should you need to revert after the 30 day grace period - and don't forget to create a system image onto preferably an external HDD.

Does your wife have the Win 10 update waiting in Windows Updates ?

You will need to run the compatibility test first as some have found their graphics drivers weren't compatible.

I think through the icon you can use the Media Creation Tool to create a bootable Win 10 ISO disk.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 07, 2016, 09:03:03 AM
Yes she does and the guy who owns the local computer just called because my wife stopped in to see about a new computer for an anniversary gift to me for our 48th. She was telling Scott about my problems and I just got off the phone with him and he offered to completely make my HP new for 130.00 all inclusive with the exceptions of the hard drive, if need he would replace it for $20.00.
I new his Dad very well he was an alcoholic and I spent a considerable amount of time helping his family as best I could. Scott said he wished he could do it for free but he has a new partner and it wouldn't fly to well with him.
Do you think that is a good deal or what?
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 07, 2016, 09:23:08 AM
Including the C$20 for the HDD that works out at just short of £81

If that includes putting Win 7 back on or if he is going to restore it with a bought HP OEM install so that it will be as out of the box, then that sounds very reasonable.

It cost me ~£41 for a bootable Toshiba OEM Recovery flash drive.

Have you asked him how he is going to do it ?

As your wife is planning to get you a new one for your wedding anniversary, will you really need this one refurbishing, or do you just want it back up and running for old times sake and as a back up machine ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 07, 2016, 09:39:48 AM
I don't want the new one, its a waste of money if the old guy can be fixed, there are things my wife wants that I would prefer she put the money into and it will be for the both of us. Yes he will put my computer back to original condition same as he did when I purchased I purchased it from him. Recover files from HDD, all third party software, ready to use and I trust him.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 07, 2016, 01:45:33 PM
I would go for that then and how very thoughtful of you.

While you may still be able to get hold of Win 7 machines, the ones that are on the shelves are more likely to be Win 10 with perhaps the odd Win 8.1.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 08, 2016, 03:42:36 AM
I will still wait for the disks you sent and a least give them a shot, after all you were good enough to send them and I want to try them just to see if I can learn something.
It's not really thoughtful but a mater of reality, we have Joanie's computer, the Samsung Tablet so we honestly don't need to spend money so I can have a new computer. We are going to buy new lawn furniture for the pool yard and a new BBQ.
Will let you know when the disk's arrive and have a great weekend.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 08, 2016, 03:52:51 AM
If he's going to more or less factory reset it for you, then you won't need the install disks, but they can be useful for repair purposes so it wasn't a complete waste sending them to you.

Let's not forget that things deteriorated rapidly between sending you the disks and where you are now with the computer.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 08, 2016, 04:04:59 AM
I am aware of that and lets not forget that a good portion of the deterioration was probably due to my lack of knowledge. I can't thank you enough for the many hours you spent helping me, not to many people would sacrifice their time to help an old guy. You asked me at one point if I had given you a Karma and I'm not sure how that works, could you let me know.
Thanks again.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 08, 2016, 04:08:52 AM
There's no need really as I found out who gave it to me, but you just click on the Applaud link under the user's name.

It wasn't anything you had done as there's nothing you can do about a failing HDD.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 08, 2016, 07:17:50 AM
I would have done that a long time ago but I wasn't aware of it. You have been amazing, your effort to help me has been relentless and you have no idea how much I appreciate your help, my wife can't believe you put up with me for so long.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 08, 2016, 11:34:16 AM
When I take on a job, I'll always see it through to the end - whether that is to an eventual successful conclusion or to when I can go no further, either because something is above my pay grade or as in your case, a hardware fault.

Besides - I haven't had to put up with you as long as your wife has  :wink: :cheesy:

Oh - and thanks for the Karma :)
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 08, 2016, 12:16:49 PM
I used to like you, again have a great weekend oh yes question: I have a Canon Mg-3100 wireless printer that I loaded the software on Joanie's computer but I used the USB method. Is there any reason I couldn't re-load it using the wireless method  so I would no longer need the USB connection? Ha Ha thought you were done eh?
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 08, 2016, 02:53:55 PM
You may have to uninstall it first.

I use an Epson printer and have always installed it for wireless, so not sure if you could convert yours to wireless without the reinstall.

Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 09, 2016, 03:50:24 AM
Thank you kind sir.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 10, 2016, 04:03:36 AM
Printer work great wireless no problem with set up. Should I mark my topic as solved and how do I do that?
Have a great weekend.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 12, 2016, 06:24:30 AM
You may have to uninstall it first.

I use an Epson printer and have always installed it for wireless, so not sure if you could convert yours to wireless without the reinstall.
Printer works great and I received the discs today, is there a #1 and #2 and how can I tell which is which? Should I mark this topic as solved, and again thank you so much for everything.
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 12, 2016, 07:44:41 AM
No, they are two separate install disks - just sent you an extra one as a spare.

Have you got the machine back from your tech friend yet ?
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 12, 2016, 08:04:58 AM
No I haven't had time to take it in, soon, I will let you know!
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 12, 2016, 08:07:03 AM
Okay - just leave your thread open until it is job done.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 12, 2016, 09:22:28 AM
Ok, talk at you later.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 27, 2016, 08:34:18 AM
Okay - just leave your thread open until it is job done.
Hi Tom
Been a long time as I was hospitalized for a short spell but my computer is finally fixed.
Took it in last week and got it back last Friday, tried to load printer on using the network and a message said that the driver failed to load. Next I tried again using the DVD that came with the printer and that seemed to work until I tried to open Windows Explorer and everything froze up. Took it back store they called me a couple of hours later and said it was fixed, brought it home and same thing.
Took it back yesterday and the Owner Scott Lemay who is a good friend was blown away when he heard it was my third trip. He asked the technician if he had checked the hard drive the first time I brought it in and of course he hadn’t. He turned the computer on and played with it a bit and then told me to show him what makes it frees up and that was no problem at all.
Scott apologised to me over and over and I left the computer again. I picked it up this morning and he put a nearly new 600 gig hard drive in place of my 400 gig, got all the info etc. off the old H.D., loaded Windows 7 and all programs including all files e-mail contacts, printer, I must admit that there is nothing missing and you would never know it was ever fixed except it runs much faster.
Because of all the errors and Scott was in disbelief that 2 of his technicians gave me back the computer not fixed, failed to find the problem my total cost was 130.00 all inclusive.
I am once again heading for scans, the story of my life but wanted to let you know the outcome and to thank you so much for the time and pure effort you so graciously showed me. I will be back around 8:00 am and if you have any questions please don’t hesitate to contact me anytime.
Very Sincerely
Pete
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 27, 2016, 08:38:13 AM
So had they put in a bad HDD first time around - but it's good to see your friend came good for you.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 28, 2016, 02:42:55 AM
No they never even looked at The HD first or second time, one of them was fired, I don't like to hear that as jobs are scarce around here but apparently this wasn't his first or second time.
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 28, 2016, 02:51:27 AM
Well, that could have given his business a bad rep if his employees aren't doing the job properly first time around, but wasn't part of the repair to renew the HDD and was that what they failed to do ?

BTW - Hope you are feeling better after your hospital stay.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 28, 2016, 03:43:15 AM
Originally the first thing they were to do is check the hard drive for bad sectors and that never happened. It wans to be 130.00 and if I needed a new HD Scott said he would do it for 30.00 extra. Because of all the problems there was no charge for the HD and everything was loaded back on I mean everything and it is so much faster. :smiley:
Title: Re: NEED HELP wINDOWS 7
Post by: Boggin on April 28, 2016, 04:01:13 AM
It looks like their shoddiness has save you a few bucks then :) - but I would think that Scott has built up a lot of good will and should you come across anyone else that has computer problems, you could recommend him for the repairs.
Title: Re: NEED HELP wINDOWS 7
Post by: munchie2222 on April 28, 2016, 05:06:05 AM
I helped Scott get in to the business and have and will continue to send all the business I can same a I will and have been recommending your site.