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Main Forum => General Computer Support => Topic started by: Angelika on May 25, 2018, 12:41:45 pm

Title: Explorer.exe occasionally crashes
Post by: Angelika on May 25, 2018, 12:41:45 pm

Explorer.exe occasionally crashes, for example, when closing a folder, when thumbnail images have been displayed.

caused by : oodsh.dll ( oodsh!DllCanUnloadNow+278 )
as O&O Defrag Shell Extension
App: C:\Program Files\OO Software\Defrag\oodsh.dll

How to solve this problem ?

Title: Re: Explorer.exe occasionally crashes
Post by: jraju on May 26, 2018, 09:24:55 pm

Hi, There is not specific fix for explorer crashing as that it connected to so much things.
I would suggest, you do chkdsk /r first to fix some system file errors at boot;
Then run sfc /scannow to fix any system file corruption errors;
Then try defragging the said volume.
If those are not working, then it is better to resort to System Restore to a previous date.
Probably those thing would fix your problems.
try and then report

Title: Re: Explorer.exe occasionally crashes
Post by: Angelika on June 01, 2018, 11:48:49 am

I have removed the  oodsh.dll (DLL Library) from the original installation, so I will not have only available from the context menu, O & O Defrag.
Simply, the file may cause the explorer to crash and this is the application bug. Other solutions will not change anything.
All shells of other programs may cause crashes.
I have no other ideas.