Tweaking.com Support Forums
Main Forum => Tweaking.com Support & Help => Topic started by: Shane on November 19, 2018, 05:18:59 am
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OK so here is what I found in my testing, it wasnt any single repair breaking windows 10 1809, the antivirus or anything else. It was windows itself!
I found in my testing that 1809 has a bug where when you use the bcdedit command to set safemode with networking and then use the bcdedit to remove the command it doesn't fully work. Those are the commands my program uses to get windows into safe mode.
So what happens is 2 registry keys are created by windows when using bcdedit but when you remove the command the 2 registry keys are not removed! So windows thinks its still in safe mode when it isnt, and so no service that isnt allowed to run in safe mode will start! This means windows updates not opening, antiivirus not working all of it and a ton more. This didn't happen in older builds or older versions of Windows.
So in the new version of my program (v4.4.0 released today as of this post) I have WR set to remove those two registry keys! After that everything works great and the repairs arent actually breaking anything.
So if you get a user who has this trouble, there is a way to fix it! two ways actually.
1st way: Have them load up the new version of WR and have WR restart in safe mode, once in safe mode open WR and then simply close it. WR will remove the registry keys when it closes and then restart windows. This is by far the easiest way for users.
2nd way: In the program folder under the files folder and then the regfiles folder I made a remove_stuck_safemode.reg files that will delete the registry keys if they are there. All a user needs to do is double click on it and then restart windows. While this may seem easier, it also means telling some users how to actually find the file, which you know isn't always easy.
Keeping up with the constant changes and new bugs in every new build of Windows 10 is a challenge, thanks for hanging in there with me!
-Shane
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Running WR appears to damage irreversibly Windows Update for Win 10, as of Dec 2, 2018. I spent several days on it before identifying that WR (I believe 4.4.0) is the culprit. After running the basic subset of the repairs, Windows Update quits downloading files. Registry and Permissions restoration does not help. System Restore points seem to disappear after registry restoration. At this point I only get back to operation using partition backup from a month ago or so. At this stage I am unstalling WR to ensure that I do not activate it accidentally.
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Running WR appears to damage irreversibly Windows Update for Win 10, as of Dec 2, 2018. I spent several days on it before identifying that WR (I believe 4.4.0) is the culprit. After running the basic subset of the repairs, Windows Update quits downloading files. Registry and Permissions restoration does not help. System Restore points seem to disappear after registry restoration. At this point I only get back to operation using partition backup from a month ago or so. At this stage I am unstalling WR to ensure that I do not activate it accidentally.
You should have opened your own thread about this as it is different to the original problem where machines were staying partly in Safe Mode with Networking.
However, although you are the only person to have reported this new problem, I will pass it onto Shane.
Can you go Start - type winver and press enter when it comes up and let us know the exact version of Win 10 you are using.
While I've test run 4.4.0, I haven't experienced it remaining in Safe Mode but can't verify the problem with the updates as I'd restored with the Macrium system image I'd created before running the program.
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Apologies for the rushed posting, but since I was crippled by this and recovering took days of work - in particular trying to reset the Automatic Update to make it work and that led to nowhere - I thought I should warn others promptly. In any case, the system ius Windows 10 Pro 64-bit x64. Winver says version 1709 OS Build 16299.665. Before unistalling I had there Tweaking.com Repair Pro. After running the standard version of repairs, I think opening custom, but then without changing defaults, the Automatic Updates would be crippled, always coming back with an error from download of anything, never going above 0%. The claimed error numbers might vary, but never getting beyond 0%, please restart to fix etc. I think I applied all remedies from the Web for fixing the Update Assistant, but nothing worked. Manual updates would work with hiccups - not all update numbers from Update Assistant are actually posted on MS Update Central.
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I've emailed Shane about your error report.
The current version that I have is 1803 17134.441 although some are at 1809 but that was pulled when it was found to be causing serious problems, so you should be up to at least 1803.
Updating from 1709 to 1803 took about 4hrs on my two Win 10 machines.
JFI some things you can try to manually fix updates is to open a Command Prompt (Admin) or Powershell (Admin) and enter these cmds, although you may have already tried these -
dism /online /cleanup-image /startcomponentcleanup
dism /online /cleanup-image /restorehealth
sfc /scannow
The sfc /scannow would tell you if any corruption remains.
The following cmds which you can copy & paste to the cmd prompt to auto run will reset the update components, but you may have to press enter for the last one to execute.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Enter exit to close the cmd window.
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Thanks. To get the update done, I already gone many times through such and every time the update would start resorting to the previous version before reaching the end. I eventually succeeded, though, to get to 1803 by doing the update under a clean boot.
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So it wasn't the program then - but thanks for the update and that you were able to get it resolved.
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No, please do not misunderstand me. These were 2 separate problems. Tweaking.com Repair disabled automatic updates and specifically downloads for automatic updates. I found no way to restore automatic updates other than by restoring system from backup. I went through 2 rounds of this confirming that Tweaking.com was the culprit, with the automatic updates downloading before the Repair and failing to download thereafter. However, even with automatic updates crippled, I could do manual updates, many but not all. The updates failing to install included Security for Flash and Features Update. After restoring the system from backup and doing clean boot I was able to do automatic updates for everything.
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Well as you were able to update normally in a clean boot, that would point to something that you have installed on your computer.
I have the Pro version of the program and it doesn't feature in any part of the Startup items in Task Manager or non MS services in msconfig.
The only thing that does start on a delayed start up is the taskbar icon but the only way you can stop that is from the program's settings.
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I may give up trying to explain it. Clean boot was a remedy for a different problem than Tweaking.com caused. My automatic update succeeded only after the changes caused by Tweaking.com were reverted by bringing the computer to a state prior to the Tweaking.com activity, through a restoration from a month-old Acronis backup. I never succeeded to repair damage done by Tweaking.com through lesser means. Tweaking.com damaged the first part of automatic updates - i.e. the update files would quit downloading. The emergence of download errors was correlated to the action of Tweaking.com and not to any other program running on the computer. I do not know in what other words I need to phrase it.
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Well you have said in a clean boot state that the updates executed as they should do.
I don't know what the program would have done to bring about a problem that would change your start up items that a clean boot would resolve.
That was my point.
I appreciate that WR has caused problems in Win 10 because of changes MS has made to Permissions which Shane has worked hard to try and mitigate but which seem to be still apparent, but when a clean boot on its own can resolve a problem then that would specifically point to a problem within that machine.
I have emailed Shane about your error report on this but as yet, I don't know how it will be addressed, but I go back to my original point in that when a clean boot resolves a problem then that specifically points to the machine in question.
It may be that the update problem following running the program was coincidental.
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Sure, there may be interactions between different layers causing problems. My system in question is now running very smoothly. If it were of any help, I could run a backup in the near future, uninstall some update, run Tweaking.com Repair and look whether the problem returns. Of course there is no guarantee that some bad interaction in the background persists in my system, so on the other hand on might for the time just gather statistics from users.
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You are the only one that has reported this, but you could try what you have suggested to see if WR is the cause.
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Last week, on my HP PC Win 10 64 Bit Home Edition pending some updates for Build 1803 from MS which were originally bad and were supposed to be fixed by the end of November 2018, I ran Tweaking.com - Windows Repair 4.4.0 Pro Version in Safe Mode with Networking using my NIC Card which had some intermittent dropouts but I started to run the Pre-Repairs Steps and I got the Blue Screen.
After I restarted my PC, it seemed to be stuck in Safe Mode without Networking and I could not do anything meaningful. Since I had NIC Card intermittent dropouts for a while and recent Wi-Fi failures on this PC, I got rid of my old HP PC and I got a new HP PC.
My new HP PC Win 10 64 Bit Home Edition has all good updates for Build 1803.
I need to know if it is safe for me to run Tweaking.com - Windows Repair Pro Version in Safe Mode with Networking in the future and which version #?
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It would have been cheaper to have had the Ethernet and wireless chips replaced, but at least you are now where you want to be.
Shane will continue to update the repair program as Win 10 progresses and to always use the latest version on Win 10, but I would always advise to create a system image before running the program as I do before test running it.
Just as Windows Updates can affect some machine while not others, the repair program can have adverse effects on some machines while not others.
On the Forum we only see those who have had problems but not the many who don't.
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It was time for me to get a new PC anyway as my old HP PC was about 4 years old and running slower than I preferred. By the way, my new HP PC runs great and is much faster.
Per other postings and myself in the Tweaking.com Forum, its seems Tweaking.com - Windows Repair needs more exhaustive Quality Assurance testing as this last bug and other bugs were a real doozy.
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Shane does test the program before releasing any newer version, but while the bugs have affected some, they don't affect all and that safe mode problem didn't affect two Win 10 laptops I tested it on.
BTW - My two Toshiba Win 10 laptops were bought in 2011 and were upgraded from Win 7 and work fine for me.
I don't have any OEM bloat on them, only one program enabled in my Start-up menu - non-MS services trimmed in msconfig and I use CCleaner after each session to clean out the temp file cache etc. and defrag as required with occasional antimalware scans.
A maintained machine should continue to work just fine.
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For faster, I meant the PC Processer and Internet Speed.
My old HP PC Processer was 2.4 GHz and my new HP PC Processer is 3.6 GHz.
My old HP PC Internet Speed was 50 mbps of a Wi-Fi limit of 72 mbps and its problematic NIC topped out at 100 mbps. My new HP PC's NIC tops at 1000 mbps and its Internet Speed is 180 mbps which is from Comcast/Xfinity.
I also keep a lean PC using CCleaner Pro and Windows Automatic Maintenance plus automatically scheduled anti-virus/anti-malware programs.
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Double clicking on Remove_stuck_remove was supposed to remove those keys but it has been reported that in one instance that it never.
I've reported this to Shane who I hopefully has seen my email and is working on it.
The difficulty would be though if the problem cannot be replicated, it could be difficult to resolve, so I'm awaiting the outcome.
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Shane has said that he tested it 20 times in his Win 10 VM without any problems and it hasn't stuck in Safe Mode for me either when I test ran it, so your suggestion of a team of Beta testers may not also pick up any bugs.
Microsoft had Beta testers using 1809 before they released it and look at the problem that feature update caused with deleting files that MS had to pull the update.
I can assure you that Shane will be working on this but I can't say when he will find a solution, because first he needs to find the cause as it doesn't affect everyone.
I'll email jpm to see how this is progressing.
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I don't know what you are saying about with this " WR " You need to type out the whole word not " WR ". I am not too happy about my program of Windows Defender is not working anymore after use your program, Tweaking Windows Repair 4.4.0. Now I am asking you how could I get this program of Windows Defender work again in my computer. I don't want to reinstall or system restore this. After you tell me how to fix this and I will NEVER ever use your program again till you make sure everything is working properly.
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I don't know what you are saying about with this " WR " You need to type out the whole word not " WR ". I am not too happy about my program of Windows Defender is not working anymore after use your program, Tweaking Windows Repair 4.4.0. Now I am asking you how could I get this program of Windows Defender work again in my computer. I don't want to reinstall or system restore this. After you tell me how to fix this and I will NEVER ever use your program again till you make sure everything is working properly.
www.ewhat.net
Shane has been made aware of this and is working on it - it hasn't affected everyone which makes it difficult to nail down, but for the time being you will need to use your restore points.
I've test run the repair program on 1809 and it rebooted fine fully back to normal mode.
What was the reason you ran Windows Repair ?
BTW - I've removed your spam link from your post - this on its own would have warranted you a ban, so not sure if you are just spamming or whether you have a genuine complaint, but for now I will give you the benefit of the doubt.
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While you have given 2 ways to prevent this problem, they both require the latest version of Tweaking to be downloaded and installed.
I can't do that as I cannot access Windows now! :sad:
Please advise how I can get into windows to do the download.
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While you have given 2 ways to prevent this problem, they both require the latest version of Tweaking to be downloaded and installed.
I can't do that as I cannot access Windows now! :sad:
Please advise how I can get into windows to do the download.
Can you give more info on how you got to where you are in not being able to boot to Windows ?
Do you have access to another machine to create Win 10 install media ?
If you have, you can create that after reading the instructions at https://www.microsoft.com/en-gb/software-download/windows10
You'll probably need to change the boot order by tapping F12 as you switch on but if using an USB then its' best to insert that before you do that and use the cursor keys to select the media you are using then press enter after inserting a DVD if applicable.
If using a DVD then you will be prompted to press any key to boot from CD/DVD and then you will be presented with an inverse window with Windows Setup [EMS Enabled] highlighted - just press enter.
Change/confirm the Time and currency by using the dropdown then click on Troubleshoot - this will give you a number of options.
One is to use System Restore which will use your restore points, another is Startup Repair which is advocated to try up to three times and the other option is to use the Command Prompt.
At the prompt enter bcdedit |find "osdevice"
For clarity that is a Pipe symbol before find and is the uppercase of \
Using the partition letter that gives you can either perform a chkdsk /r or an offboot sfc /scannow.
e.g.
chkdsk e: /r where e is your partition letter.
sfc /scannow /offbootdir=E:\ /offwindir=E:\Windows
Note the space before each /
You need to perform the bcdedit cmd as it doesn't always see the volume as being in C: - it sees it in e on one of my machines.
Enter exit to close the cmd window and reboot to see if that will get you back to a normal boot up but we really need to know why you came to not being able to boot into Windows.
Do you have an external HDD plugged in or anything that wouldn't be normally plugged in as that can cause boot problems.
As for the Tweaking repair program, that may not be doing what Shane had intended, so I'd leave that for now.
Shane hasn't been very well for the last few weeks so he has been unable to do any more work on the program to confirm or correct any problem with it.
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My PC was working normally, but slower than it used to be.
I opened Tweaking.com and ran it to see if it would speed it up a little.
When it finished I restarted it and after passing the screen to press Del for the Bios, there is a windows logo and rotating dots that don't stop.
I Googled the symptoms and found it looked like it had got stuck in Safe Mode.
I followed a video and instructions, using a Windows disk to access the Command Prompt and entered the suggestions. That didn't work.
I have now tried your suggestions and they also don't work.
So the reason for my original post to this forum for help is that running Tweaking caused the lockout.
I understand you are saying it's caused by Windows but that doesn't help me.
So I ask again, how can I fix this when I can't access Windows? (please don't tell me to reinstall or refresh Windows).
I MUST access windows to copy some Trading files from >users>XXX>appdata>roaming>metaquotes>terminal.
Only then can I reinstall Windows.
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Can you boot up with your install disk again to access Command Prompt and enter -
bcdedit
That should list your Windows Boot Loader identifier which can either be current or default.
Then using your identifier if different than mine, enter this cmd -
bcdedit /deletevalue {current} safeboot
exit
Then reboot to see if that gets you back to normal - or have you already tried this cmd ?
Note the type of brackets used.
Normally when the program has hung on to safe mode, you can still boot up to Windows but some services will not load.
I'm not sure why yours isn't booting.
Can you switch on and when the Windows logo comes up, power shutdown and do this twice more, leaving the machine on after the third switch on.
This should produce Diagnosing your computer then see what it reports.
As for backing up your files, follow the steps in this article for EasUs but you will need access to another computer to create the WPE bootable disk/USB.
https://www.easeus.com/todo-backup-resource/backup-data-without-booting-into-windows.html
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Thanks for your detailed replies.
I have already tried ALL of the things you suggested, but none of them get into Windows.
As for getting the data, I already have that on an external backup HD.
The Files that I need are via USERS (see my last post), which is part of the system. Consequently, they do not show in Notepad and Easus will also not detect any System files.
only the DATA files.
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I'd forgotten to ask if you had tried the restore point option from the advanced boot options to see if that will get it to boot up.
Win 10 has a Reset option which preserves your personal files although not any installed programs, but I don't know if that would include Users.
When you open Notepad you can use the Look in dropdown to see if it lists the section where your files could be but an alternative is to boot up with a Linux Mint USB.
https://www.makeuseof.com/tag/how-to-back-up-data-on-your-computer-that-wont-boot/
I don't have any experience of this method but the article seems to give a decent walkthrough and I've heard of this method being advised before.
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Sorry for the delay in replying, I have been away all day.
I had already tried the restore point but it says there is nothing to restore.
The Windows 10 Reset option will delete everything except the data files.
Notepad dropdown does not list any files in the system, only data files.
As noted by you, using Tweaking leaves the registry messed up, but I cannot fix it with your new version as I can't get into Windows to download it.
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When you use the Reset option in Win 10, there is the option to preserve your personal stuff but not any installed programs and there's the full reset which deletes everything.
Was that last link any help in locating and backing up the User files you are looking for ?
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I have the user data (personal stuff) backed up - that is not the problem.
The last link will delete the very files I must preserve.
Are there any specialist tools, or people, that will access just certain files in the system (the ones I have mentioned), without actually getting the system up and running?
Ps. Happy New Year :smiley:
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How will it delete the files you are trying to preserve ?
Paragon supplies a free version of its program which has a file transfer wizard as well as being able to resolve boot problems, but I can't seem to find the download I once used to create my rescue disk - perhaps you can Google for a Paragon Rescue Disk.
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What is the estimated date that Tweaking.com - Windows Repair will be fixed so it does not keep a PC stuck in Safe Mode?
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What is the estimated date that Tweaking.com - Windows Repair will be fixed so it does not keep a PC stuck in Safe Mode?
I don't know.
It depends upon when Shane feels well enough to get back to work on it - he hasn't been very well for a few weeks, otherwise he would have already have been working on it or had it resolved by now.
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Has Tweaking.com - Windows Repair been fixed so it does not keep a PC stuck in Safe Mode?
If Tweaking.com - Windows Repair has not been fixed, what is the estimated date that it will be fixed?
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WIN 10 PRO, 1809 and all updates as of 2-1-2019. WR 443 Pro Version. When I boot into safe mode I get a blank screen, except for the 3 window buttons at the bottom of the screen. Not using WR until this is fixed. Any suggestions???
Crow
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Has Tweaking.com - Windows Repair been fixed so it does not keep a PC stuck in Safe Mode?
If Tweaking.com - Windows Repair has not been fixed, what is the estimated date that it will be fixed?
This isn't affecting everyone so I don't know what is happening about that.
As a safeguard, create a system image onto external media before running the program when you need to run it.
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WIN 10 PRO, 1809 and all updates as of 2-1-2019. WR 443 Pro Version. When I boot into safe mode I get a blank screen, except for the 3 window buttons at the bottom of the screen. Not using WR until this is fixed. Any suggestions???
Crow
Can you boot into Safe Mode with Networking normally through Windows ?
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It looks like Shane has addressed the Safe Mode and Windows Defender problem with v4.4.3 but I still think it prudent to create a system image first before running this program or any other that works on the registry.
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I see that Shane decided not to use Windows Defender for repairs in Tweaking 4.4.4 Finally he realized that this part doesn't work the way that Microsoft want.
John
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Well there was a Windows update that screwed up the Windows Apps repairs which took MS about 4 months to resolve, so Shane had to default uncheck that repair.
Whereas it has been thought by users that the repair program was at fault, it turns out that MS has been changing things around that had otherwise gone unnoticed because there was no reason to believe the WD path should have been changed.
With each Win 10 update Shane has to update the repair program because of changes made to the Permissions by MS.
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That's how Microsoft works and they do what they want with their programs. I have noticed that Microsoft kept changing from one version to another version like update. I know it's very frustrating for Shane with this.
John
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I've uninstalled Norton Security on one of my Win 10 machines and did a test run of 4.4.3 but found WD would not scan after the reboot, so it looks as though the path change affects 4.4.3.
As that version has now been superseded with 4.4.4 we shouldn't see any more complaints about WD not working, providing they use the latest version.
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Will this Ver 4.4.9 work for Win10 1903.
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Will this Ver 4.4.9 work for Win10 1903.
No - this has already been raised on the forum in that it produces a compatibility error.
As soon as Shane gets 1903 he will then know what changes he will need to make so that it encompasses 1903 as well as previous versions.
While you can manually update to 1903 through the MCT the general release for this update isn't until 11th June.
Was this just a general enquiry or is there a reason why you need to run the repair program.
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Thank You for the come back. So it will be sometime in June before its changes.
Here what I have--
Windows 10 Home
Ver 1903
Installed on 5/22/2019
18362.116
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Shane has installed 1903 into his VM so he'll be working on the update now.
He'll release the updated WR when that is complete and tested.
The general release of 1903 isn't until 11th June so hopefully he will have released the latest version of the repair program in time for then or sooner.
Was yours just a general enquiry or is there a reason why you need to run the repair program ?
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Thanks-I do look forward for it.
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I'll be creating a system image before I test run the new version as I do for all new versions.
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Hi. Not sure if I should start a new topic, but there are similarities to this thread.
I am running Win 10 Pro 1607.
Long story short I had some problems following my network card going belly up and used WR 4.7.1. When I re-booted my previous problems had been solved, But I now have a couple of issues. My Anti virus (AVG) only starts partially. When I try to change the settings, they will not save to the registry so nest time I boot AVG is again only partially active.
Since the repair I have installed Photoshop7. It requires a registry entry when you first boot the program, and again although regedit is started by Photoshop, it is not allowed to up date the registry.
Tried both methods to correct, and all I get is a "Cannot import C:\Prog........................remove.reg:error accessing the registry" error.
Whilst I have some knowledge I do not have the confidence to edit the registry without some guidance.
Some, but not all the entries contained in remove_stuck_safemode.reg" are present in the registry. Do I simply remove these by hand, edit them - if so what to?
Can I have a bit of guidance please?
Many thanks, and apologies if I should have started a new topic.
Brospeedster :undecided:
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It should have been a new topic but it can stay where it is.
That's quite an old version of Win 10 you have.
Sometimes machines won't be updated by Microsoft because the hardware isn't compatible.
The current version of Win 10 is 1909 18363.592
You could try a manual check for updates or use the MCT to see if the machine will update, but create a system image and the means to recover with it before using the MCT.
https://www.microsoft.com/en-gb/software-download/windows10
Use the update option.
Did AVG start playing up after you installed Photoshop7 ?
To see if either is conflicting, I would uninstall both AVG and Photoshop then reinstall just AVG to see how it performs and then install Photoshop if AVG performs as it should.
However, prior to doing that, you could open Event Viewer to see if it has recorded anything for either AVG or Photoshop.
I wouldn't go playing around with the registry but you could open a Command Prompt (Admin) and enter these cmds to see if there's any difference prior to uninstalling those programs.
dism /online /cleanup-image /startcomponentcleanup
dism /online /cleanup-image /restorehealth
sfc /scannow
exit
The first two should report completed successfully and the sfc /scannow should report that it has repaired all corruption or that there is no integrity violations.
Let me know if they report different.
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Thanks Tom.
The old version of Win 10 Pro is because I live in Australia, and despite govt promises to the contrary my Internet connection is satellite, slow, expensive and very limited in size, so I run Windows as a metered connection. Did what you suggested, and all now seems well. Only small issue, when I ran DISM I got an error (see screen shot), but otherwise there does not seem to a problem.
Thanks again
Ira
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I've been looking up that error 87 and one reason could be because of a bug in Win 10 which was resolved in the Fall Creators Update - version 1703.
Did the dism /restorehealth cmd run okay ?
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Sorry for delay in reply - I have a poorly wife at the moment.
No, the restore health did not work - see attached, but sfc did - see attached.
Many thanks.
Ira
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So the Win 10 bug is blocking those dism cmds.
It's a shame really because they are useful cmds in resolving most problems.
Because of your slow download it would probably be impractical to download a Win 10 ISO to create install media to perform a repair install which doesn't affect your personal stuff or installed programs, unlike a Reset does.
So does AVG work fully now ?
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Yes AVG is fine thanks.
I can get temporary access to an unmeterd connection through a friends machine to download an ISO. I can't even get an old ADSL connection ast I am too far from the exchange, so copper doesn't work. My friend - a couple of clicks up the road has an unlimited ADSL connection, so for odd one off's I can use his machine and burn a disk from the ISO. Do you have a link please?
Many thanks.
Ira
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That's great news as you could then use the install media to update your machine to the latest version.
Read the instructions at this link to create either a bootable DVD or USB - https://www.microsoft.com/en-gb/software-download/windows10
You don't need a burner because this does it all.
To perform a repair install, open Windows/File Explorer - This PC - insert the install media and double click on its drive.
This will start the process when using a DVD but will open to its files when using an USB where you would then double click on setup.exe Application.
The repair install gives you the option to go online to download updates, so perhaps you could do the repair install at your friend's if using a laptop.
As you will then have the latest version, you can trial run those dism cmds if you wished.