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Main Forum => General Computer Support => Topic started by: kdent on January 04, 2019, 09:08:21 am

Title: won't boot
Post by: kdent on January 04, 2019, 09:08:21 am
I put in new updated windows 10 from my thumb drive with the boot media but every time it booted up I would get black screen with "Reboot and select proper boot device or insert boot media in selected boot device and press any key" I went to my BIOS and as far as I can tell it is set up right. I have to go the old F12 button to get it to boot up!!!! OK when it came up to install I pick keep personal files an app.?? I hope that was OK ??? Also it could not find my thumb drive it would not let boot up from it.Thanks for any help
Title: Re: won't boot
Post by: Boggin on January 04, 2019, 02:28:20 pm
I don't know what has happened there but when you get it to boot up via F12, does that get you into Windows ?

If it does then turning off Fast startup can help.

Also if you have an UEFI BIOS then turning off Secure Boot may be needed for it to boot from a Flash drive.

If you can then get it to boot from the Flash drive, I would suggest you use the Reset option that preserves your personal stuff but will delete any installed programs, so if you have any paid for programs you will need their product keys.

I'm not sure if the bootrec cmds from the Command Prompt would resolve this.

They are -

bootrec /fixmbr

bootrec /fixboot

bootrec /rebuildbcd

There's also the Startup Repair but I've never known that to work, although it is advocated that you run that up to three times.
Title: Re: won't boot
Post by: kdent on January 04, 2019, 03:10:42 pm
yes,it boot right up when F12 opens and it has always been this way my CD drive is at the top and my C drive right below it.I can not move them only highlight the one I need.The same way in my BIOS I went to boot configuration or some like that,I think my CD drive is on top but I can not move them only highlight save it and close.I will try the command prompt will let you know.But if they do not work go ahead and do and full install again using my thumb drive??? Thanks for all your help I will be in touch....Scott
Title: Re: won't boot
Post by: Boggin on January 04, 2019, 03:21:28 pm
If you can boot up with the thumb drive then when you get to the Install screen you can select Repair your computer which will get you to Troubleshoot/Advanced options where you could try the Reset option.

You'll also be able to select the other options from there as well, but you won't have any restore points to choose from.
Title: Re: won't boot
Post by: kdent on January 04, 2019, 03:36:27 pm
sorry guy done of the command prompt work so I will get started on another in stall I think I going to back up all my stuff and have it wipe it clean then install.Thanks for all your help/I did go check my BIOS and it was set ok I went to F12 and the same old thing     Thanks
Title: Re: won't boot
Post by: Boggin on January 04, 2019, 03:40:44 pm
Okay - can you create another install flash drive should that one have become corrupt to give you the problem in the first place ?
Title: Re: won't boot
Post by: kdent on January 04, 2019, 03:56:35 pm
will due thanks for the idea Hey Boggin tell me which one you what to do recovery then at the top reset pc or advanced setup start up from usb??? I saying the one with usb??Also I check and it found my thumb drive.Man can believe this Went in BIOS set up usb  rebooted found my thumb drive and get this" operating system not found try disconnecting any drives that don't contain operating system"!!! Did it with the one I just down loaded and the first one I got to work earlier.HELP  I do have 1 that is external and 4 internal drives
Title: Re: won't boot
Post by: kdent on January 04, 2019, 08:23:33 pm
Hey Boggin please read my last post and get back to me ASAP thanks
Title: Re: won't boot
Post by: Boggin on January 05, 2019, 01:59:02 am
I would disconnect the external one as that can confuse things but if it still doesn't see your OS then I would do the clean install onto where you normally have the OS.
Title: Re: won't boot
Post by: kdent on January 05, 2019, 04:06:24 am
you are saying go ahead and go with the recovery page do the advanced set up ?? Thanks for the reply
Title: Re: won't boot
Post by: Boggin on January 05, 2019, 05:26:59 am
If it can see your OS you can go that route.
Title: Re: won't boot
Post by: kdent on January 05, 2019, 06:37:30 am
What I did was go to clean installation and clean every thing out.The only problem during this it had to restart several times and it would not when windows was in I booted it up and it did,What should I do if it still will not boot up?????
Title: Re: won't boot
Post by: Boggin on January 05, 2019, 09:38:49 am
Can you boot up with the install USB, navigate to the Install screen and select Repair your computer then onto the recovery environment to select Command Prompt.

At the prompt enter bcdedit |find "osdevice"

For clarity that is a Pipe symbol before find and is the uppercase of \

If it finds it, it will give a partition letter which may or not be C: but use that partition letter instead of the x I have used and enter this cmd -

chkdsk x: /r

This will tell you if it has found and "repaired" any KBs in bad sectors.
Title: Re: won't boot
Post by: kdent on January 05, 2019, 01:48:35 pm
No I can boot up from my usb ,it does find it but no go.Question in the recovery section in the restart section it does have an UEFI BIOS repair and start up also what you think???What know understand how it finds every thing but will not read it???                 
Title: Re: won't boot
Post by: Boggin on January 05, 2019, 01:51:23 pm
Does the bcdedit cmd give you a partition letter ?
Title: Re: won't boot
Post by: kdent on January 05, 2019, 01:56:18 pm
I'am sorry I can not boot up from usb sorry
Title: Re: won't boot
Post by: Boggin on January 05, 2019, 02:05:37 pm
You may need to disable Secure Boot to boot from an USB where an UEFI BIOS is used.

I don't have any experience of an UEFI BIOS but it could be in the UEFI Settings in the advanced options or in the BIOS.

EDIT - I've found this article as a guide - https://www.thewindowsclub.com/disable-secure-boot-in-windows
Title: Re: won't boot
Post by: kdent on January 05, 2019, 02:36:26 pm
sorry do not have found and thing called core isolation I turn it off no help.Did get in to BIOS did get my C drive moved on top now sorry about did not think you could move them lets see what happens.If it boots  a few time s I will try the USB drive ?? What you think??
Title: Re: won't boot
Post by: Boggin on January 05, 2019, 02:42:12 pm
If you can get it to boot normally then you can perform a chkdsk /r from a normal Command Prompt (Admin).

I don't know what that core isolation is you were looking for but there was no mention of it in that article.
Title: Re: won't boot
Post by: Boggin on January 05, 2019, 02:49:37 pm
As an after thought, if you are unable to boot up with the install USB - how did you manage to perform a clean install ?
Title: Re: won't boot
Post by: kdent on January 05, 2019, 02:54:41 pm
recovery reset program click the button an away went went
Title: Re: won't boot
Post by: Boggin on January 05, 2019, 02:56:58 pm
It's when you said you had done a clean install, that would need to be done with the install USB.

Has your machine booted okay ?
Title: Re: won't boot
Post by: kdent on January 05, 2019, 03:06:29 pm
So far I have restarted it 3 out of 3
Title: Re: won't boot
Post by: Boggin on January 05, 2019, 03:08:47 pm
That's good news - how is it performing ?

You can usually move the CD/DVD, USB and HDD drives with F5 or F6 in the BIOS.
Title: Re: won't boot
Post by: kdent on January 05, 2019, 03:12:48 pm
4 out of 4 it seems ok I will play a little how about running your program and what to run
Title: Re: won't boot
Post by: Boggin on January 05, 2019, 03:18:16 pm
If it's running okay then don't run the repair program on it unless you create a system image first as the program has been causing problems for some on Win 10.

It has been blocking the mmc.exe for me so that I was unable to access Services.

Running the program a second time has cleared that error but it has also been partially hanging in Safe Mode after the reboot for some which means some normal services won't start.

Shane is aware of these problems and hopefully he will be able to resolve them soon.

Anyway, as it's getting on for 11.30pm here in the UK, I'm off to roost as it has been a long day.
Title: Re: won't boot
Post by: kdent on January 05, 2019, 04:50:16 pm
I had about 7 out 7 boot ok now I think we are ok their.I look in disk management two things stuck out has two differ partition one says Disk0 Partition 3 the other says Disk partition 4 they both are on C .Ran that chkdsk it came back "can not volume for direct access" 
Title: Re: won't boot
Post by: Boggin on January 06, 2019, 01:07:24 am
I'm not into multiple disk partitions - the only ones I've had were the OEM recovery partition which I've deleted and extended to C:

Can you post a screen shot of your disk management and I'll see if I can get some advice on that as you should be able to perform a chkdsk.
Title: Re: won't boot
Post by: kdent on January 06, 2019, 07:44:58 pm
sorry having problems with screen shot and I will try that chkdsk and will let you know
Title: Re: won't boot
Post by: Boggin on January 07, 2019, 12:09:45 am
Okay - Thanks.

Going back to your other thread, have you been able to get the repair program to boot into Safe Mode as someone else has reported an identical problem.

Can you reply to that in your other thread.
Title: Re: won't boot
Post by: kdent on January 07, 2019, 02:09:26 pm
Yes I can boot up in safe mode and the post you are talking about is me .
Title: Re: won't boot
Post by: Boggin on January 07, 2019, 02:16:07 pm
So you can now boot up into Safe Mode using the program ?
Title: Re: won't boot
Post by: kdent on January 07, 2019, 02:28:12 pm
yes I did run that chkdsk C: /r it did boy did it for about 3.5 hours the it bootup I can find any report but I know it ran.
Title: Re: won't boot
Post by: kdent on January 07, 2019, 03:23:44 pm
I got an screen shot of my disk management ,take an look an get back to me please.Thanks
Title: Re: won't boot
Post by: Boggin on January 08, 2019, 12:51:55 am
Well C: is quite clearly defined.

To view the chkdsk log open Event Viewer and ensure Event Viewer (Local) is highlighted in the left pane - if it isn't then just click on it.

When it has read the data expand Windows Logs - click on Application/View/Find then type chkdsk or wininit into the Find box and press enter.

Cancel the Find box and read the report in the scrollable window below.

You didn't answer my question as to whether the repair program will now boot you into Safe Mode.
Title: Re: won't boot
Post by: kdent on January 08, 2019, 03:13:21 am
yes I can boot up in safe mode here is the log you wanted
Title: Re: won't boot
Post by: kdent on January 08, 2019, 03:42:06 am
sorry that last post attach was no good try this one
Title: Re: won't boot
Post by: Boggin on January 08, 2019, 03:45:45 am
That only has chkdsk x: /r in a Notepad doc and no report.

I had asked you to use the partition letter it gave for you if you performed the chkdsk in the recovery environment but if you have performed the chkdsk in Windows from a Command Prompt (Admin) you would only need to enter chkdsk /r

You can copy & paste the chkdsk log from Event Viewer after viewing it by clicking on Copy details/Copy details as text in the lower right pane then right click in the reply box and select Paste.

For some reason that duplicates the report when you paste it but as long as the log doesn't report any KBs in bad sectors then there's no need to post it.

EDIT
- That looks fine.
Title: Re: won't boot
Post by: kdent on January 08, 2019, 03:52:31 am
Here it is
Title: Re: won't boot
Post by: Boggin on January 08, 2019, 03:54:13 am
I'd already viewed it in your last post and added my edit as that looks fine.
Title: Re: won't boot
Post by: kdent on January 09, 2019, 05:21:06 pm
I just wanted to thank you for all your time again thanks so much
Title: Re: won't boot
Post by: Boggin on January 10, 2019, 01:24:01 am
You're welcome :)