Tweaking.com Support Forums
Main Forum => Tweaking.com Support & Help => Topic started by: BarbaraWhynot on June 24, 2019, 01:30:17 pm
-
Hi. I downloaded windows repair yesterday on my laptop and put my computer into safe mode. I can’t get out and I don’t know if the program is doing something behind the scenes or not. Yes I tried all the Microsoft key plus R and I tried restarting etc. Nothing has worked. I just continually have the main screen and can’t do anything. Can someone please advise on whether this takes time Thx
-
This was a problem with an earlier version of the repair program which was subsequently resolved.
However, open a Command Prompt (Admin) and enter these cmds and then reboot which should take you back to normal mode.
bcdedit
Look for Windows Boot Loader - this can either be {current} or {default} then enter this cmd using yours but I will example {default} in this cmd -
bcdedit /deletevalue {default} safeboot
Let me know if these cmds work for you.
I'll check out what the program does for me when I use it to boot into Safe Mode with Networking and get back to you.
-
It rebooted fine back to normal mode for me.
Did you run the repairs before rebooting to find you were stuck in Safe Mode ?
-
I did not so the repairs and then do safe mode as it said to go into safe mode first. I can’t do anything. I can’t get any commands to work. I can’t get out of the main screen.
-
Can you check to see if you have a restore point back to before you installed the program ?
-
If you don't have a restore point then go Start - type msconfig and press enter when System Config comes up.
Under the Boot tab check to see if the box for Make all boot settings permanent is checked - if it is then uncheck it and any other checked boxes in that section - Apply - OK then under General check the button for Normal Startup and reboot.
-
I do have a restore point. Unfortunately I can’t get off the main page. I can’t get start. The windows key is not working. I can’t do anything you are asking me to do. Nothing. If I could I would have done all those things already. I’ve done a hard shut down and restart. Tried control alt delete without success.
I “think” windows repair is running trying to fix the fact my computer would not do the windows update. I have no idea how long that process would take. Thoughts?
-
Can you reinstall the program and when it opens on completion of installation, close it and then do a power shutdown to see if it boots into normal mode.
It makes life difficult now that your Start button is no longer working.
What does pressing the Windows key and x together get you ?
-
Good morning the computer has been running all night. But I can’t get into it. I pressed the windows key and x but it did nothing. I’m going to let it run all day while I am at work and see what happens. So frustrating. Thx for your suggestions.
-
If you can access Task Manager by pressing CTRL ALT DEL you can access both the cmd prompt and msconfig.
Try this first with msconfig, checking the box to run new task as an admin to see what boxes are checked under Boot.
Click on File/Run new task and type cmd into the box then check the box to run the task as an admin.
(You would do this also for msconfig)
At the cmd prompt enter powershell then copy & paste this cmd then press enter.
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
Enter exit twice to exit Powershell and the cmd window then see if your Start button works again.
If it does then press and hold SHIFT throughout a Restart to get you into the advanced boot options - click on Troubleshoot/Advanced options and select Command Prompt and redo the bcdedit cmd, leaving out the Identifier.
bcdedit /deletevalue safeboot
Enter exit to close the cmd window then the back button to select shutdown the computer and see if it will boot up to normal mode.
-
If that Powershell cmd doesn't work, I've come across another cmd you can copy & paste to the cmd prompt and then press enter.
ren %windir%\System32\AppLocker\Plugin*.* *.bak
-
I've just tried that bcdedit /deletevalue cmd in the Advanced options/Command Prompt and it doesn't work - you get an error - element not found so forget about that.
-
I will try this when I get home. But I tried control alt delete many times over the past few days and it wouldn’t work. I had to do a hard shut down. I will let you know what happened.
-
Were you able to try your restore points ?
-
No I can’t do anything. I just have the main screen with a picture on it.
-
When you get home, switch the computer on and power shutdown when the Windows logo comes.
Do this another twice and let it continue on the third go.
This will take it to diagnostics mode and will probably say it cannot fix.
Click on Advanced options then on Troubleshoot/Advanced options where you'll see the option to use your restore points.
-
So I got home and did a hard restart. The computer went back into normal mode after all that :angry:
I still can’t get windows 10 to download updates. If you have any thoughts on that I’d appreciate it. Thx again for all your support!
-
Does Event Viewer record anything that may apply ?
Which antivirus program are you using ?
Can you open a Command Prompt (Admin) and copy & paste these cmds which will auto run except perhaps for the last one where you will need to press enter and then try the updates again.
These cmds will reset the update components.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Enter exit to close the cmd window.
If they still don't download, you could try disabling your antivirus program if using a 3rd party one.
These cmds may also help - each will take a little while to run -
dism /online /cleanup-image /startcomponentcleanup
dism /online /cleanup-image /restorehealth
sfc /scannow
Let me know if the sfc /scannow reports anything other than no integrity violations found.
If that comes back clean, try the updates again.
-
Good morning Tom. Just wanted to send a quick update as I have not had the time to try this fix. I hope to do it before the weekend ends as tomorrow is a holiday (Canada day). Will report back when I am done. Have a good one.
-
Thanks for getting back, Barbara - I'd wondered what had happened to you :)
-
There's one other thing to check when updates won't download and that is if your clock is showing the correct date and time.
What happens when you Check for updates ?
-
Morning! My clock and date are correct. I've been trying to do the fix you wrote but I keep getting a mesage that access is denied. I turned off my antivirus (Windows defender). I've copied/past and tried to manually type each command in. Says "System Error 5" access denied.
-
Which version of Win 10 are you on ?
Go Start - type winver and press enter when it comes up.
-
1803
-
So you are well behind.
We've had 1809 and 1903 since then.
Can you open the Windows Repair program, uncheck the top box and then select just the two Permissions repairs.
Given the problem of it sticking in Safe Mode, try those in normal mode, reboot and try the dism cmds and sfc /scannow first to see what they report.
EDIT - Use the first three Permission repairs.
-
Probably a stupid question, but is windows repair part of my computer or part of the program I downloaded from tweaking? Where do I find it?
-
It's the Windows Repair program you downloaded from www.teaking.com
I've been looking around to see if you can still get a Win 10 1803 ISO to perform a repair install and came across this website - https://pureinfotech.com/download-windows-10-1803-iso-file-after-1809-releases/
I haven't tried this myself yet but disregard the bit about the driver download in step 1 - it's just an advert.
-
Currently running and fixing all kinds of things. I will let you know when it is done. What would be the next step? B
-
That depends upon the outcome of the Permissions repairs and what the dism and sfc /scannow cmds report to see if they sort those Access Denied problems on those cmds or the update problem.
If that 1803 ISO is downloadable, you can use Windows USB/DVD Burner Tool to create install media of your choice and perform a repair install, which would be my preferred method of resolving most Win 10 problems.
https://www.microsoft.com/en-us/download/details.aspx?id=56485
The repair install which doesn't affect personal stuff or installed programs is done from within Windows by opening Windows/File Explorer - This PC - insert the install media and double click on its drive.
This will start the process when using a DVD but will open to its files when using an USB where you would then double click on setup.exe Application.
If you were using 1903 then a repair install wouldn't be an option as that is a bug in 1903 where it snags the install media as hardware incompatible with that version of Win 10 which MS are aware of.
The only option then would be to perform a Reset which keeps your personal stuff but removes all of your installed programs.
I've had to do this recently on one of my Win 10 machines after updating to 1903 because I was getting a MMC error when trying to access Event Viewer.
-
I've just tried that download for 1803 and just get the MCT page for 1903.
I have a Win 10 1809 Home x64 version install DVD I can send you which you can use to update to 1809 by the same method as you would the repair install.
If none of the previous suggestions work to fix updates etc. and you want to give that a try, just PM me your address and I'll send it off to you.
-
Hi Tom,
So, it took almost 2 hrs to run those 3 things, and then the computer asked to do a restart. After that, it appears to be back to normal. There is no longer a message saying it needs to do a windows update and it seems to be working better. I'm going to monitor things from this point and will send another msg if it acts up again. I really appreciate all your guidance!
-
Well that's great news and it looks like those cmds fixed things.
Can you do a Check for updates as you are well behind.