Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: FreeCat on October 06, 2019, 10:48:42 am
-
Hi - No sure what cause this but I need to fix it. I was just going to run Tweaking but realize I know nothing about which switches to check.
Background: Story: The other day my entire NT8 folder under Administor user disappeared. If might have been right after a W7 update.
I did a install of Malware bytes, but after the restore the computer would only boot to a blank screen; I could move and see the mouse, but that is all excpet for the icon you installed whichmonitors CPU temperature. No Task bar. I trieed several types of rebooting: last known config, etc. Nothing changed anything.
Then, I remembered a note oI read f trying the safe mode. I did that an got a desktop. Then I rebooted and uninstalled Malware bytes and rebooted again normally and desktop came up, but the machine only fully worked in the normal Potye user (and the NT8 directory was restored!). I don't care about NT8 anymoe; I just want to be able to rename files and create folders.
So, I am using it only as that user, BUT I can not rename any folders on C or any of the NAS. I can create folders and files but no re-naming.
-
Can you create another admin account to see if you do it then - your current user account may have become corrupt.
-
If you find that you can do what you need to do with a new admin account, there's a section in this article for Win 7 for transferring data from the old account to the new one.
https://neosmart.net/wiki/corrupt-user-profile/
-
Hi - I created a new admin account but when I went to log on preparing the desktop took 30 minutes. I logged back to my account and deleted the new admin account. I also tried an old rarely used admin account and same thing; preparing desktop too a long time.
I switched back to my "working" account OK.
Does this problem have to do with file ownershop, etc? I see that the Tweaking tool has a section for deling with that, but I do not know what switches to set.
One more fact. I can download files to my NAS and my C drive but can not create a text file or a folder on NAS or C drive.
I will await you reply.
-
It defaults adding Permissions to C: from what I understand from the Help section on that repair.
You'll probably be able to read it better if you go there than try to read my pic.
Once you got the desktop with that other admin account, I would have tried it.
As an alternative to a new or that older admin account, you could boot into the advanced boot options to select Safe Mode.
Then go Start - type cmd - right click on cmd and select Run as administrator and enter net user administrator /active:yes
That should return that the op was successful.
This will invoke the hidden Admin account.
Enter exit to close the cmd window and restart then click on the Admin icon.
My Win 7 machine is slow but it only took a few mins to configure the desktop.
See how the machine performs in that account.
When done, you will need to boot back into Safe Mode to use that cmd prompt and enter net user administrator /active:no to turn it off.
Have you performed a sfc /scannow from an admin cmd prompt to see if it reports any corruption ?
-
Hi - I did the scan and here are the results. I can not reboot right now, but will report back here after I do.
Access is denied to the log so I can not post it --- maybe after reboot?
-
If you copy & paste this cmd to the cmd prompt it will put an icon onto the desktop which when double clicked will open the CBS log in Notepad which you can then post.
It may be more informative as to what corruption it found.
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > %userprofile%\Desktop\sfcdetails.txt
When you can reboot, check to see if you can now do what you want to do with the files and folders.
-
Hi and thanks. I tried that
(findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > %userprofile%\Desktop\sfcdetails.txt)
but I still received access denied.
-
You shouldn't have done.
Reboot so that the repairs will be effected and then try the cmd again, or renaming files etc.
If you still can't after the reboot then invoke the hidden admin account as I've described to see what happens using that account.
-
Hi and thank. I am going to reboot, but must wait until market processes are complete --- but Saturday.
-
Okay - whatever they are :)
-
Hi Tom. Thanks for your help.
OK, I feel like I need to explain that I could not reboot until today due to a process that I setupp last Monday that had to complete; It takes hours to setup and once interrupted I can not be sure that I have it setup again correctly.
The first thing I can tell you is that I can access my NAS drives; but still can not rename files on C or NAS.
But, I have rebooted. I could not get the CBS log in the normal way that you suggested; I got "can not access"; also with XYplorer I could not get it. But, with Ztree I was able to get it and copy it to one of my MAS drives.
I am attaching it to this post.
-
I'm not sure what has been duplicated in that CBS log.
Can you perform another sfc /scannow to check there is no further corruption.
-
The following article may just be an individual workaround but if you scroll down to the bottom of the article and click on the blue Take Ownership Menu Hacks link, you can add Take Ownership to your right click menu.
https://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/
-
Hi - FYI "Take Ownership" has been runnning for some time. I will wait until done before rebooting and running scannow in safe mode.
-
You aren't taking ownership of the whole of C: are you ?
It's normally just used to take control of individual files where you get an Access Denied.
-
Yes, I did. Sorry I did not know. Still going.
-
I know it will be time consuming but I would strongly advise that once the Hack has been applied, that you use the other part of the Hack to remove that from C:
-
Hi Tom. OK I am in safe mode now and runing the scan again. But, I do not understand what you mean by "remove that". I have not problem following your instructions even if time consuming.
-
You shouldn't have ownership of C: - that belongs to Trusted Installer and you should use the other part of the Hack to remove Take Ownership.
After you have done the sfc /scannow and depending upon what it reports, follow the instructions to create the hidden Admin account to see if that resolves the creating/renaming of files.
-
Hi - Scannow found no errors. I tried to use findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > %userprofile%\Desktop\sfcdetails.txt --- but I got message can not find command FINKSTR.
However I went to the windows log ara and attached the file to this post.
I still get message that I am unable to creat text file on C drive.
I was able to creat a test file with copy con testing.txt CTRLz.
When I did dir testing.txt the file was there.
But if I try to create a file with NEW, the module needed is not there.
Awaiting further instrucitons. And, thanks for your help.
-
That is the old CBS log from your previous sfc /scannow dated 19 10 7 - it doesn't appear to have created a new one when the sfc /scannow was performed in Safe Mode.
Why did you run it in Safe Mode ?
Run it again in normal mode but I'd really like you to invoke the hidden Admin account to see if that makes any difference when trying to create a New folder/file.
EDIT - I've been checking my Win 7 machine and it appears to be producing the same CBS date/time stamped log even though I've done a scan in both normal and Safe Mode and even one about 20 mins later.
Go to C:\Windows\Logs and right click on CBS and select Delete then reboot.
Windows may create another CBS log but with another date.
To check this, go to C:\Windows\Logs - right click on CBS and see if you can send it to Documents where you may then be able to open it with a double click.
You may have to do this again to get a CBS log that doesn't contain a sfc /scannow log.
Reboot then perform another sfc /scannow in normal mode and post its report.
-
OK - I thought it had to be in safe mode. Will run again in normal mode. Thanks for your help.
-
See my edited post.
-
I'm going to roost now as it's after 12:45am here in the UK.
If the sfc /scannow still comes back clean then I want you to invoke the hidden admin account as I've described and see how you get on with that.
If you still can't work with new folders/files then I want you to check if you can still read the product key on the COA sticker label on the computer.
If you can, make a note of it then press the Windows key - right click on Computer and select Properties and let me know which version of Win 7 you are using.
I have ISOs for Win 7 SP1 x32 and 64 bit.
The 64 bit one is for the Pro version but with the eicfg file removed, that converts it to an universal install ISO to make a bootable disk.
If you can still read the product key then press the Windows key and r then type in the Run box Slui 3 and enter that product key.
I can create and send you a couple of install disks (one spare) to perform a repair install which won't affect your personal stuff or installed programs.
The machine may or not succeed with a repair install - mine doesn't accept it but yours might.
You will need to PM me your address if required.
-
Hi - I could not delte the CBS.log file; couldnot rename it or move to documents folder.
Yes, I have the original product key, but about two years ago I got "not genuine"; I called MS and they gave me another key which worked for about a year --- then not genuine again. Called MS but all they had was an online thing; I played with the online thing and entered keys, etc; but, that alsolet me not genuine; I called MS again and got sent to some place about getting a key for MS Office --- they did not know anthing else about key for W7.
I have W7 64 bit OS.
-
I assume that is Win 7 Home Premium ?
Do you still get the Not Genuine message ?
You may have to try the original and the replacement key that MS provided later but let's see what happens after recreating the Licencing Store.
Run a cmd prompt as an admin and enter these cmds - you can copy & paste the long one to avoid any typos.
net stop sppsvc
(wait until the service has stopped before entering the following lines)
CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe
After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case.
Reboot.
If Slui doesn't accept your original key, then try the replacement.
BTW - My CBS log was exactly the same as yours with all of those files being moved.
After sending my CBS log to Documents, that findstr cmd gave me the same error as you received.
I'm restoring that machine with a system image and will try another sfc /scannow and the findstr cmd.
EDIT - Have you tried the hidden admin account yet ?
-
Tom, some things have happened. I have posted twice but nothing is posted.
-
Well that's posted okay - try again.
-
Hi Tom,
I am thinking that maybe it is the attachments.
I have Win 7 64b Ultimate; supposed to be that same as professional.
I did what you said and now I am genuine. :)
Observation: Browser can download to the C drive; Irfanview can save files to C drive (documents); but, I can not create a folder on the desktop. I still get the 340 error message.
I have this iobit scanning program that must have gotten installed with the anti-virus update (Avast). Annoying. Don't know if I should uninstall or not; is it part of the antir-virus?
I will now follow ypu instructions to make the alt admin account and will report right after I do that.
Thanks much for all your help.
-
One more thought. I could not take ownership of C; it would not let me; however, I went on the C drive and took ownership of each individual folder. So that is what I meant by my answer. FWIW
-
Ultimate is Ultimate and is a higher version than Pro.
Did this come pre-installed or did you upgrade to Ultimate ?
I thought that 340 error code may have given me something to work on but Google hasn't come up with anything.
I'm not sure if I've already asked this but can you create new folders in Safe Mode ?
In that mode all 3rd party programs are isolated.
You can uninstall that IObit program as it's unwanted bundled software.
-
I've come across this article for resolving unable to create new folders, but as it involves changing the registry, I'm loathe ro recommend it without creating a restore point first that you could rely upon.
The alternative would be to create a system image onto external media and then give it a try.
Disregard using any registry cleaners as the article suggests.
https://www.auslogics.com/en/articles/fix-cannot-create-new-folder-in-windows-10-8-1-7/
I'm shoving off to do my evening meal now but will be back later.
-
Hi tom,
Safe mode does not allow creation of folder or text file, but the message is different: Can not find/load module.
Re article:
I disabled the antivirus - no change.
BTW, I can not create a restore point in Safe mode; but I can in normal mode.
There was a strange message when I did --- attached in next post.
I tried methods 4 in the Auslogistics message you cited. No change.
Then, I tried method 3 in the Auslogics message you cited; did this after 4 because it seemed more complicated. But, not able to execute reg script. See message in next post. I did iw one with the "Windows Registry editor ..." as the first line, but I got message "not a registry script" Then, I eliminated the first line and tried again. Same result. Not a registry script.
-
Just waiting for your next post.
Can you tell me how you got Win 7 Ultimate installed on your machine because if you have a valid retail key you can download your own ISO and create either a bootable disk or USB with which you can perform a repair install.
-
OK, here are the messages. I could not post with last reply as that reply was on another machine.
Awaiting instructions. Thanks for your help.
-
Hi - This was a Dell disc supplied with the machine.
-
So do you still have the Dell disk ?
If you do, you may be able to perform your own repair install - which product key did you use when you recreated the Licence Store ?
This article relates to that VCRUNTIME140_CLR0400.dll but I'd prefer it if you back up your system before adding anything to it.
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/vcruntime140dll/b1a15b0e-e389-41a3-bc49-f4fc85bac575
-
I have the disc, but it got scratched a while ago when I was moving; it fell out of box onto the ground.
-
If it came with a product key, that may be acceptable to release the ISO for download from https://www.microsoft.com/en-gb/software-download/windows7
Scroll down the page, enter the product key then click on Verify, but that Redistributable link seems to be a genuine MS download which you could try to install.
https://www.microsoft.com/en-us/download/details.aspx?id=52685
-
OK Valid and downloading. When finished, what are the steps to use it to fix system without stopping existing programs from working. Thanks, Tom.
-
Save the download and then download Windows USB/DVD Burner Tool to create either a bootable DVD or USB.
https://www.microsoft.com/en-us/download/details.aspx?id=56485
When you've done that, go Start - Computer - insert the install media and double click on its drive.
This will start the process when using a DVD but will open to its files when using an USB where you would then double click on setup.exe Application.
I think there may be an EULA to accept but it will do its own thing where at some point you will be prompted to enter the product key.
Your Dell install disk may not have included SP1 which may not have worked for a repair install but the ISO will include SP1 so the repair install should succeed.
It could take about 2½hrs.
There may be a few updates to install afterwards.
-
That is clear. Thanks. but, what are the options so that I do not wipe out my existing programs from being included in the rebuilt OS?
-
It only does the OS and doesn't touch personal stuff or installed programs.
There is one thing you should do first though and that is to back up the drivers folders as a precaution onto something like an USB but I've never had any driver problems going missing when I've performed a repair install on my Win 10.
The drivers folders can be found in C:\Windows\System32 where you can drag & Drop them into the storage USB drive and then drag & drop them back into System32 after if needed.
-
OK, I ran the backup. I was not sure which to use. Macrium Reflect was what I was usning after Aomei kept hanging in 2017. But Macrium was slow and kept my whole system hostage. I thought of using
Ashampoo2020 but once I installed it, it seemed complicated and I could not direct it to a local drive and it could not attach to my NAS.
I read AOMEI cleaned up their act so I used AOMEI. Fast and an improvedment over the AOMEI of the past; no hanging.
But, I can not get the drivers from the System32 folder that you mentioned. System is not allowing copy to local or to NAS. So I am keeping my fingers crossed that the AOMEI will be good.
I will do the OSA fix in a little while and report back to you then.
-
I just drag & drop them into an USB - don't do any NAS etc. although I use Macrium Reflect Free for my Win 10 System Images.
I use Windows own Create a system image on my Win 7 machine.
I'm in the process of performing a repair install on my Win 7 machine to see if it will complete this time.
I was a bit disappointed to see that you hadn't come back with a job done post when I logged into the forum this morning, but I see you are still in preparatory mode.
-
Hi Tom - I tried just brining that folder to a USB, but still system would not let that happen. BTW, that driver folder is 6GB; is that not a little large for drivers?
-
I can't check my Win 7 ones at the moment but 6GB doesn't ring a bell from when I backed them up before - I forgot to do it on my Win 7 before starting the repair install, but I have a recent system image to restore with if things go awry.
How many drivers folders do you have and do you have any external devices connected to your machine at the moment ?
-
In one of the steps - Installing features and updates - it installs your devices so I think you should be okay.
-
I'm going to have to shove off now as I have a couple of bits and pieces to do before I start my evening meal but will be back later.
I've just had an error message on the Win 7 machine that there's insufficient space but I think that refers to the 400MB recovery partition.
I'll have to look into that later.
-
Hi Tom - I ran into a problem creating the DVD from ISO: No authority; see message.
But, I got around that by using another machine as the ISO was on NAS.
I will attach a partial list of the drivers folder in the next post.
Am installing now.
Thanks again for all your help.
-
Hi Tom,
Some kind of problem.
On bootup the machine asked "press any key to boot from cd or dvd"
I did that and the machine read the disc for a while, but did not display any messages or list any files loading.
There was just a blinking cursor for 10 minutes.
should i have tried to load it from the existing system running?
-
It probably would have been a lot easier to create the bootable disk if you had saved the ISO to your Downloads folder.
Yes - the repair install is done from within Windows but it should still have booted up and eventually took you to the Install screen.
I'm just hoping that the ISO hasn't been corrupted because I think it will only let you download it the once.
What normally happens when you boot up with an install disk is after pressing any key to boot from CD/DVD, is that you are presented with an inverse window with Windows Setup [EMS Enabled] highlighted where you then just press enter and then the machine goes on to load the files.
For the repair install which is also known as in place upgrade, go Start - Computer - insert the install disk where AutoPlay should open to the Setup.exe for you to click on where the process should start.
-
OK, Tom.
Maybe I did not give you enough info.
The firs time I downloaded the ISO the file was too short, so I immediately downloaded again and it was longer.
Sure enough when I tried to make the DVD with the first download, the MS DVD creator said "invalid ISO".
So, when I tried with he second one, the DVD was created "OK." <--- this is the one that only gave me a blinking cursor.
So, frustrated, I went through every disc I had and found a backup of the original Dell disc that I made years ago.
This booted up to the loading files point and I stopped it. I am just wondering why I kept this disc separate from all my other W7 install stuff. I can not remember. I am trying to remember if there was anything wrong with this disc. Can't think of anything.
So, now, should I use this old disc or should I use the newly downloaded one with a live Win 7 going on the machine?
... well, I thought about this for a while and decided to see what would happend by booting to the found disc.
I booted and it loaded files and gave me option to repair system on the "e" drive --- no other windows on system so I figured it made my C into and "e" drive.
But, now I am at a point where I have more choices and do not know which one to shoose:
SYSTEM REPAIR (says it has to do with Windows starting problems --- so not sure here)
SYSTEM RESTORE (i DO NOT HAVE A RESTORE DISC)
SYSTEM IMAGE RECOVERY (NEEDS EARLIER CREATED SYSTEM IMAGE WHCH i DO NOT HAVE)
MEMORY
COMMAND PROMPT
I will await your further instructions, Tom. I willjust leave the system like this until I hear from you.
Thanks again for your help.
-
Okay then.
Were you always connected to the Internet for the first download ?
Win 7 x64 Home Premium SP1 ISO is about 3.09GB - what is the size of the second ISO you downloaded ?
Go Start - Computer - insert that disk then when AutoPlay opens, click on Setup.exe to see if it will proceed with the repair install.
-
I just edited my last post.
My ISO is 3.243,070KB
-
Is your system a 32 bit ?
When you boot up with install media, it doesn't always see your system as being in C: - nothing to worry about there.
Go Start - Computer - insert the Dell disk and click on Setup.exe when AutoPlay opens and see if it performs the repair install.
You could of course try downloading the ISO from MS again but save it to your Downloads folder so the Burner Tool will be able to find it.
-
Hi Tom,
It has been going since yesterday. Earlier this morning it was on stage 2 and 49% done. Now it is at 53% done. So, I have adjusted to the idea that it will not be done until tomorrow. That is good as long as things get fixed.
I did what you said: Went to the disc and opened the setup. There was one odd message near the start about a DLL. See attachment.
No, I and Win 7 Ultimate 64b.
-
When I did a trial repair install on my Win 7 Home Premium a couple of days ago, I got an error message about a missing file and the repair install wouldn't start, although I can't remember which file it was.
I resolved this by creating another Win 7 install disk which went onto to perform the repair install until I got the error message about there being insufficient space.
This relates to the size of the System Reserved Partition, although that was 400MB - C: has 171GB free.
That machine is now in a repair shop where I've asked for that partition to be increased and I'll try it again when I get it back.
The procedure shouldn't be taking as long as that but because it is still working, you will need to wait until it completes or rolls back, but I would suggest that whatever happens, you try to download the ISO again to create another install disk and perform the repair install again.
That .DLL as far as I know is for VMware network library - whatever that is but as it appeared as soon as you started the repair install, then I have to assume it should have been included in the ISO - but not sure on that.
It may have something to do with what you already have installed but the ISO doesn't have it.
Check to see what you have when the repair install completes or rolls back.
I've checked the size of my Win 7 x64 ISO and that is the same size as yours.
-
ok NOW IT IS 10 pm tHURSDAY HERE AND IT IS AT 86% OF THE "GATHERING FILES, SETTINGS AND PROGRAMS" PHASE OF THE REPAIR.
i WILL LET IT CONTINUE. THANKS AGAIN TOM FOR YOUR HELP.
-
Thanks for the update.
I don't understand why it's taking so long - is this with the Dell disk or the one you created ?
I think mine got to about 74% of the last phase before I got the error I did and that was only after 2hrs.
However, all you can do is wait.
-
Hi Tom,
I it snow 10 50 AM.
Yes, it is with the Dell disc.
Friday and still at 86%. The machine is processing as the TM shows between 20 and 25% CPU use (moving back and forth and the little progress dots are moving.
I will continue to wait.
-
So at least it is still working.
-
Hi Tom - Now it is 5 20 PM Friday. I stopped it as it was still at 86%.
Something was wrong. I am downloading a new ISO to my C drive.
I await you instructions. Thanks for your help.
-
Can you still boot into Windows normally ?
-
Yes.
-
In stopping the repair install I would have been worried that you could have been left with nothing, but glad that has gone smoothly.
-
Yes, me too. So, Tom, waht would you suggest I do now. As I said, I have downloaded the new ISO W7 64b Ultimate to my C drive.
-
If you can repeat the process of the repair install then go ahead with that.
Don't forget that it is done from within Windows.
Hopefully with a more recent ISO it shouldn't take as long.
Your old Dell disk may not have included SP1.
-
OK, so this means that I should write the ISO ti DVD disc and go to that disc and run setup.com on that disc? Or, is there some way to do it directly with the ISO image.
-
I've only ever known a repair install to be performed with either an USB or disk.
Have a read through this tutorial - have you been able to back up your drivers folders either onto an USB or DVD, although a DVD may not be big enough if you say one of the folders was as big as it was.
https://www.sevenforums.com/tutorials/3413-repair-install.html
Could one of those drivers be for your NAS which perhaps you could uninstall until you have completed the repair install.
I've had my System Reserved Partition increased in size and am currently performing a repair install on that Win 7 machine and hopefully I won't get that insufficient space error again.
If this goes to completion I'll be better placed to see what differences there are but others on the forum have performed a repair install and reported their machines working fine after.
-
Back to the drawing board - same insufficient space error.