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Main Forum => General Computer Support => Topic started by: Selster1 on April 01, 2020, 05:57:18 PM

Title: Cannot connect to scanner
Post by: Selster1 on April 01, 2020, 05:57:18 PM
Hello, I have a new Windows 10 pro installation, 64-bit. I also have an older Epson v500 perfection scanner. I installed the Epsom software and drivers and at first it worked and then it stopped working. When I try to run the software, it says that it doesn't detect my scanner, even though it's plugged in with the USB cable. I have run tweaking several times
Thank you
SE
Title: Re: Cannot connect to scanner
Post by: selster on April 01, 2020, 06:12:02 PM
I have also use have also used the Windows compatibility Checker and set the Epson scan software exe to run as an administrator and in Windows 7.
Title: Re: Cannot connect to scanner
Post by: Selster1 on April 01, 2020, 06:50:44 PM
I am now trying a system restore and will report back my results.
Title: Re: Cannot connect to scanner
Post by: selster on April 01, 2020, 09:31:12 PM
it did not work
Title: Re: Cannot connect to scanner
Post by: Boggin on April 02, 2020, 08:04:12 AM
I would suggest that you go online and search for a Win 10 driver for the scanner to see if that resolves, but create a manual restore point first before installing anything.
Title: Re: Cannot connect to scanner
Post by: selster on April 02, 2020, 08:34:31 AM
have gone online but not found one.  Do you have a source in mind?
Title: Re: Cannot connect to scanner
Post by: selster on April 02, 2020, 08:35:05 AM
is there something more difficult about win 10 than win 7
Title: Re: Cannot connect to scanner
Post by: Boggin on April 02, 2020, 08:38:48 AM
Just this one if yours is the Photo version - https://www.epson.co.uk/products/scanners/consumer-scanners/epson-perfection-v500-photo/Support-Downloads

Had you forgotten that you had already registered on the forum ?
Title: Re: Cannot connect to scanner
Post by: Boggin on April 02, 2020, 08:42:26 AM
is there something more difficult about win 10 than win 7

While some Win 7 drivers will work on Win 10 you do sometimes have to update for Win 10.

Win 7 drivers work just fine on Win 10 for my Epson SX425W All in One printer.
Title: Re: Cannot connect to scanner
Post by: selster on April 02, 2020, 08:55:44 AM
can win 10 be reinstalled in place without wiping out the hard drive, like win xp could do?
Title: Re: Cannot connect to scanner
Post by: Boggin on April 02, 2020, 09:12:32 AM
Yes, it can in the form of a repair install that doesn't affect your personal stuff or installed programs.

This probably wouldn't change your scanner drivers though.

There is another option which is a Reset which has the option to retain your personal stuff but will remove all of your installed programs.

This will put an icon onto your desktop with a list of all of the programs it has removed.
Title: Re: Cannot connect to scanner
Post by: selster on April 03, 2020, 10:25:51 AM
My introduction to Windows 10 is proving to have a sharp learning curve. I created a username for and logged into Nvidia which auto upgraded my graphics driver but this was also also correlated with the loss of most of my taskbar set up, all the  data in my downloads folder, and many programs now need to be re-registered- adobe, office, etc. So I have to figure out if there's a way to tell Nvidia not to upgrade drivers automatically, to give me a chance to do a backup first. I still haven't solved the driver problem with my Epson scanner and I have installed and reinstalled the software that was pointed out above. Steve
Title: Re: Cannot connect to scanner
Post by: Boggin on April 03, 2020, 03:22:52 PM
Did Windows create a restore point before it updated your graphics drivers you could use to revert to the older driver ?

This may not revert your registration to Nvidia though.

This article may help in disabling the auto update -

https://superuser.com/questions/1320766/how-to-turn-off-update-for-nvidia-driver-from-nvidia-control-panel

Because of the Caronavirus Epson seemed to have closed down their help centres so you wouldn't be able to get any advice from them.