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Main Forum => General Computer Support => Topic started by: Mamie J. Hayes on May 17, 2020, 05:38:48 PM

Title: removing data from windows laptop on a mac - virus issue
Post by: Mamie J. Hayes on May 17, 2020, 05:38:48 PM
Hey, there! I just find out than I got a virus or maybe some on my hp laptop while I was transferring it onto mac. And my antivirus 360 total doesn't work with it. Any ideas, what should I do ? :rolleyes:
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Boggin on May 18, 2020, 03:18:21 AM
I have Id'd you as a Spammer but if this is a genuine request for help, I suggest you download and run a scan with Bitdefender on your Mac.

For Windows I would suggest using the free ESET Online Scanner.

https://www.bitdefender.com/solutions/virus-scanner-for-mac.html

https://www.eset.com/int/home/online-scanner/
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Mamie J. Hayes on May 18, 2020, 05:44:04 PM
I have Id'd you as a Spammer but if this is a genuine request for help, I suggest you download and run a scan with Bitdefender on your Mac.

For Windows I would suggest using the free ESET Online Scanner.

https://www.bitdefender.com/solutions/virus-scanner-for-mac.html

https://www.eset.com/int/home/online-scanner/


Tom, huge thanks! I tried both of them and my windows laptop had a trojan, happily it's done. Lol, I am not a spammer, I am just a newbie with this stuff. This mac is the first in my life, so it's quite difficult to understand everything there, you know. I was installing Bitdefender free addition using your link, but couldn't finish. May be you know another one?

Thanks in advance, Mamie (long a sound as 'may')
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Boggin on May 19, 2020, 05:13:43 AM
I check out all new members and my search on you, other than being reported for spamming once in 2015 and then again in 2016, you have been reported for spamming in February, March and May of this year.

I'm not sure why Bitdefender failed to install on your Mac as it is supposed to be for a Mac.

You could try the relevant Malwarebytes download from this site - https://www.malwarebytes.com/mwb-download/
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Mamie J. Hayes on May 19, 2020, 04:46:54 PM
are'n you a stalker, Tom? :cheesy: :shocked:take it easy)) This works, maybe because it has an app store button, in a previous one it also worked, but don't know why my attempt failed.I also tryed https://bestantiviruspro.org/review/mcafee-review/  (https://bestantiviruspro.org/review/mcafee-review/)which is similar to it. But the visual side of  Bitdefender is better for me, but another one which I found on twearking is faster in usage.
Thanks a lot !
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Boggin on May 20, 2020, 01:35:51 AM
I'm not a stalker :) - simply doing my job as a Moderator to police the forum and keep out scammers.

If you had been a prolific spammer then I would have banned you out of hand and removed your thread.

I wasn't looking for an antivirus program but a dedicated scanner for your Mac, although as your HP laptop had picked up a Trojan, then perhaps a change of AV program would be prudent.

Did you run Malwarebytes and did it find anything.

I'm not sure which program you are referring to on Tweaking.com.
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Mamie J. Hayes on May 29, 2020, 05:11:11 PM
oh, I got u. I didn't know that it's your job, sorry! According to your advice, yesterday I changed my AV program, thanks a lot, see the sense!
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Boggin on May 30, 2020, 03:28:42 AM
That's okay :) - and glad to see that you have changed your AV program.

I changed to the paid for Kaspersky Total Security after becoming disillusioned with Norton Security Deluxe.

Did you run a scan on your Mac and did it find anything if so ?
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Mamie J. Hayes on May 30, 2020, 02:20:37 PM
Yeah I did it and found two viruses, happily it wasn't so serious. Now it works well, not as well as it was before, but much better than without running a scan
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Boggin on May 30, 2020, 02:28:31 PM
I had to look this up but you can do a system and file check on your Mac should the infections have damaged your files -

https://www.howtogeek.com/236978/how-to-repair-disk-and-file-system-problems-on-your-mac/
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Mamie J. Hayes on June 01, 2020, 06:18:50 PM
it was a useful link, thank you.
Title: Re: removing data from windows laptop on a mac - virus issue
Post by: Boggin on June 02, 2020, 01:23:40 AM
If you have used it, has it improved performance ?