Tweaking.com Support Forums
Main Forum => Tweaking.com Support & Help => Topic started by: Hugh Pratt on July 14, 2020, 04:36:24 am
-
Bought Product - no support
The Software does not back up Registry and has errors
After several months got a reply to email asking for Logs
Sent Logs - several months and reminder and still no reply
Is the owner of software still in Business ?? Anyone know???
-
Yes, he's still in business but usually very busy, although I didn't know there was a help line.
What is the email address you used ?
What were the error messages you were getting and which version of Windows are you using ?
-
Thanks,
Using Window 7.
When I first bought the program it worked - now get an error message
Errors 15/19 Registry Files backed up
Log attached
Thanks
Hugh
-
Are you running the repair program in Safe Mode with Networking ?
-
Hi,
No - just as a user or even tried as Administrator
Thanks again!
Regards
Hugh
-
I've removed your email address from your post as this is an open forum and you could get all sorts of crap being sent to you.
As a Moderator I can see the email address that you registered with.
See if you get any errors with the registry back up in Safe Mode with Networking.
If you do, go Start - type cmd and right click on it when it comes up and select Run as administrator then enter sfc /scannow to see what it reports.
-
Says Windows Resource Protection found corrupt files but could not fix them.
Unable to upload the 7 Mb log. Do you want to see it? I can upload to dropbox?
Many thanks again!
Hugh
-
Are you using a branded machine or one which was purpose built ?
You would need a suitable Win 7 install media to resolve that error.
-
I have a HP Pavilion Laptop and I have the media.
What do I need to re-install?
When using other software, such as Revo Pro - it is able to back up registry!
-
If your install media includes SP1 then tap F12 as you switch on then use the cursor keys to select the DVD drive - insert the media and press enter.
Tap any key when prompted to boot from CD or DVD and you will be presented with an inverse screen with Windows Setup [EMS Enabled] highlighted.
Press enter and when it has loaded the files, use the dropdown to change/confirm the Time and currency format and click on Next.
On the Install screen select Repair your computer.
This will locate the partition the volume is loaded into - Next.
Select Command Prompt and enter bcdedit |find "osdevice"
For clarity that is a Pipe symbol before find and is the uppercase of \
This will confirm the partition letter.
Mine is C: so I'll use this as an example but use your partition letter if different and enter this cmd -
sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows
Note the space before each /
This will check your file system against the install disk and will take a while to run.
Let me know what that reports.
-
Tom
Thanks - will probably be tomorrow
Hugh
-
If your install doesn't include SP1 then you will get an error to say it doesn't match the volume.
If that is the case, I can send you a couple of universal install disks (one spare) which covers from Basic through to Ultimate.
When you've done the offboot sfc /scannow, see what a sfc /scannow reports in normal mode and if okay, try the repair program again.
-
Thanks!
I just went into Regedit and exported both the branch and whole Registry without issues!
Guess it would have reported an error if it could not? Or am I naive?
Thanks
Hugh
-
What was the point of that when the system is corrupt ?
Perform the offboot sfc /scannow as I've described which should repair your system and then perform another sfc /scannow in normal mode to see if it still reports corruption it is unable to repair.
It should now report no integrity violations so that you can use the repair program to back up the registry.
-
As we are both from the UK you should have performed that offboot sfc /scannow and the normal sfc /scannow by now, but I can't help you if you don't do what I advise.
-
Sorry for delay
I have had major work pressures and unwilling to undertake major changes till finished.
I will be in contact tomorrow
Thanks!
Hugh
-
Thanks for the update.
I've previously tried the regedit/File/Export and Import but the Import has always failed with the error that it couldn't complete because the registry was in use.
The repair program must have a way around that when you use it to restore the registry.
-
That is very interesting and slightly scary
What does Microsoft suggest?
Regards
Hugh
-
Reading this article, it looks like you can use Export and Import on sections of the registry, but you can't do an en bloc Export and Import as I had tried.
https://www.tenforums.com/tutorials/125696-export-import-registry-keys-windows.html
The repair program is obviously able to do an en bloc restore.
I always create a manual restore point before I make any changes or installing a program on a trial basis that could affect the system and I've found that it's best to boot into Safe Mode to restore from the restore point.
-
Thanks - today is repair!
Backed up and restore point will be made
Hugh
-
Okay - let me know how you get on.
-
Spent two hours and about 50 restarts without success!
Tried to follow your procedures with Installation CD in tray before turn on and not.
If Installation CD in tray before turn on - it just boots and f12 or f8 do not stop the boot
If Installation CD NOT in tray before turn on - f12 or f8 stop the boot.
F8 brings up the repair inverse screen but pressing enter does not repair as "error" then says put in Installation CD in tray and reboot.
Reboot with Installation CD in tray before turn on - it just boots very slowly and f12 or f8 do not stop the boot.
scannow issue not fixed
so 2 hrs later still the same - any ideas?
Hugh
-
Are you changing the boot order to boot from the DVD drive when you tap F12 as you switch on ?
-
When you tap F12 as you switch on, that gives you a one off option to change the boot order.
Use your cursor keys to highlight the DVD drive - insert the disk and press enter.
-
Will try again now and send a picture from my phone
-
Here is a photo. After pressing F12 with NO INstallation CD in tray
It only has one choice
Please advise - thanks!
Hugh
-
Okay.
-
Sorry - I was waiting for a new post and didn't realize you had edited your last one.
This article describes how to get to the boot change option on a HP laptop which is a little different from the Toshiba ones I use.
https://support.hp.com/gb-en/document/c03736054
-
Tom
Thanks - I will work though this fix - probably later today as on catch up work!
Hugh
-
Lower down the page is for different models of HP but it looks like a time consuming process compared to Toshiba's.
-
Just to update you.
The page https://support.hp.com/gb-en/document/c03736054 is partly correct.
By putting in CD and pressing escape was able to bet to boot settings.
My computer was on legacy mode, (Win7), and already set to boot from CD, usb etc etc. Disabling Legacy as well meant that when it booted from CD.
Then I could select Repair but it could not repair which makes me think it was repairing not from the CD but the software in the computer.
it just stopped at Windows logo for 30 mins and hung up.
I am a bit frustrated.
-
Which part of the article is incorrect ?
Let me know which version of Windows you are using.
Go Start - right click on Computer and select Properties.
This will tell you the version and whether you are using 32 or 64bit.
It could be the install disk so if you PM me your address, I'll burn you a couple of universal install disks which include SP1 and then you can try either of those.
The local Post Office is only open until about 12.00 on a Saturday so I'd appreciate it if you could let me know those details soonest for me to post the disks to you tomorrow.
-
Tom
Thanks - you are too kind!
64 bit - Windows 7 Professional
Thanks again, Hugh
-
Yes
Service Pack 1 also!
-
Hi Hugh - thanks for those.
I'll burn them off now.
While the original Win 7 ISO that I downloaded was for Pro, I've removed the ei.cfg file which converts it to an universal install ISO.
BTW - I've removed your address from your post after making a note of it because this is an open forum.
That's why I asked you to PM me your address.
-
Tom
Thanks - not used to bloggs so do not know what PM means!
Hugh
-
PM stands for Private Message which you can select from My Messages/Send a message.
-
While you are waiting for the disks which you should get Monday or Tuesday, can you run a Command Prompt as an admin and enter chkdsk /f
If it reports any KBs in bad sectors, immediately create a system image onto external media and then perform a chkdsk /r
You will need either a System Repair disk or an install disk to restore from such an image.
-
Tom,
Ran Chkdsk /f which could not run until a restart.
Did a restart and nothing noticed different. Does it create a log somewhere?
Hugh
-
Hi,
I must have interrupted by pressing a key as I use a monitor for my laptop.
Repeated - see photo - and seems OK?
Hugh
PS thanks for all the help and looking forward to get disks!
-
Photo fell off!
-
Yes it does, but it also momentarily shows it on screen.
It should run after the reboot when you enter y for it to run.
Go Start - type eventvwr and press enter when it comes up.
Ensure Event Viewer (Local) is highlighted in the left pane - if it isn't then just click on it.
When Event Viewer has read the data, expand Windows logs and click on Application/Action/Find
Type chkdsk into the Find box and press enter.
Cancel the Find box and read the log in the scrollable pane below
-
Just looked at your pic and it should have reported no further action.
Let me know what the log says, or you can copy & paste it into your post by clicking on Copy/Copy details as text in the lower right pane then right click in the reply box and select Paste.
-
It would not allow pasting as thought it was spam!
Attached as requested
Thanks
Hugh
-
Can you perform another sfc /scannow to see if it still reports it is unable to repair all corruption.
-
still got corrupt files. will try your CD tomorrow
Thanks
Hugh
-
Okay - it was worth a try as the chkdsk had repaired some of the file structure.
-
Tom
Thanks for the discs which safely arrived.
Sorry for delay and have tried both discs which both load from chosen CD drive.
After setting Language/keyboard etc choice of Install/Repair
After pressing Repair - comes an error message - see photo
Any ideas?
Hugh
-
My Win 7 machine is x64 Home Premium and I tested both disks on it.
They both booted up fine and I successfully performed an offboot sfc /scannow with the first disk and a chkdsk c: /f with the second.
All I can suggest is that I reinstate the ei.cfg file so that the ISO is pure Pro and send you those to try.
The alternative is to perform a repair install which won't affect your personal stuff or installed programs but you need a valid product key.
The install disk you said you already have, did you upgrade the machine with that and did it come with a product key ?
If it did, you could try a repair install with the Pro disks I'll send you, but try the offboot sfc /scannow with either first.
A repair install is done from within Windows.
Go Start - click on Computer - insert the install disk and double click on its drive which will start the process.
For some reason, a repair install fails to complete on my Win 7 machine - not sure if it's because of the universal ISO.
If you are using a branded machine where Win 7 Pro came pre-installed, then you can change the product key to what is on the COA sticker - if you can still read it.
To do this, press the Windows key and r together then type Slui 3 into the Run box and press enter.
Accept the UAC and enter the key into the box provided.
I'll post the disks tomorrow morning so you should get them by Friday.
-
Many thanks again!
The HP Presario Computer came with Windows 10 and a normal hard disk.
Before using I changed the Hard disk to a blank solid state device and clean installed Window 7 pro, (bought new licence).
If I query for the Key then the computer shows a Windows 10 and Windows 7 licence.
Hope this helps?
Hugh
PS - Added thought! The Tweaking used to back up the Registry without any issue - so having two licences cannot be the issue
-
When using the universal install disk, did you use the dropdown to change the time and currency to English (United Kingdom) ?
I find it strange that the bought Win 7 Pro disk would not boot and hung on the Windows logo.
Can you try that disk again.
-
It did not hang up on the logo but went to dialog box so I could set UK time and currency but US keyboard.
Only on the Repair it was rejected.
I still have to try " To do this, press the Windows key and r together then type Slui 3 into the Run box and press enter." but will tomorrow.
Trying to repair a "working but with Registry issues" computer and also find time to "work"
Thanks again
Hugh
-
As you have clean installed Win 7 and have a valid retail key, you will not need to use Slui 3.
The product key you got with the disk will work if you have to perform a repair install on Win 7.
Have you tried the bought disk again yet - perhaps that's something to stick on your "To do" list.
-
Yes - tried the bought disk as well as your two discs.
Seems strange as I installed from the bought disc!
Hugh
-
I couldn't understand that either.
I don't know why the universal disks didn't work either when they both worked fine on my Win 7 x64 Home Premium laptop.
I tested the newer ones by the same method and they also worked perfectly.
Anyway, I posted the other two disks about 10.30 this morning so hopefully you will get them by Friday.
-
Tom
many thanks
Hugh
-
Tom
Sorry to say that both discs had same error "... incompatible version..."
The issue is that the computer worked and "tweaking" Registry back up worked. No hardware changes - only new software.Then "tweaking" Registry back up stopped.
Looking at internet such as:
https://forum.acronis.com/forum/acronis-true-image-home-forum-older-versions/windows-7-repair-your-computer-f8-boot-option-not-working-solved#comment-96395
is this helpful as well above my pay grade? Seems to be for those who have non standard installations?
Hugh
-
No, I don't think that applies.
I've been wondering if it's confusing Win 7 with Win 10 and causing this error as all of the disks I've sent you work perfectly on my solo Win 7 laptop.
I'm unable to replicate your set up.
I think the best bet would be to perform a repair install on your Win 7 which won't affect your personal stuff or installed programs.
Boot into Win 7 - click on Computer - insert one of the Pro disks I've sent you and double click on its drive.
This will start the process and use the product key you got with the bought disk when prompted.
This can take 2hrs or so, so you will have to pick a time when you don't need to use your machine.
-
This is a complete re-install?
sfc /scannow is still unhappy!
1) I downloaded regback.exe - a free software. This appeared to operate in normal and safe mode. This backed up Registry including troublesome ntusers.bak
2) Tweaking only operates in normal and NOT in safe mode. This backed up Registry excluding troublesome ntusers.dat
sfc /scannow is still unhappy!
Is the free software then incorrect???
-
I don't know why the repair program won't work in Safe Mode as that is the recommended mode to run it in.
It could be because of the file corruption.
I'm not familiar with that regback.exe software, so I can't comment.
I'd go for the repair install as I've described and then perform another sfc /scannow which should then report no integrity violations.
-
Tom
I am very wary of installing on top of existing operating system.
1) Have you done this?
2) Were there any issues?
3) Does it save all my software preferences?
Many thanks for all your help!
Hugh
-
As I've said, I've been unable to perform it on my Win 7, possibly because I was using an universal disk but I've performed it a number of times on my Win 10 and others have successfully performed a repair install of Win 7 on this forum.
It doesn't affect personal stuff or installed programs and is a recognised repair procedure instead of a clean install when all else fails.
-
Dear Tom,
Sorry for the long delay. I am dithering about fixing what is not broke and puzzling over another Registry back up software which works(?).
The issue is that scannow shows errors - but not sure how fatal these errors are.
Hugh
-
After you have performed a sfc /scannow and it reports it is unable to repair all corruption, you can copy & paste this cmd to the prompt which will put an icon onto the desktop which shows what it has and couldn't repair, but if this was my machine then I would have performed a repair install had I been able to.
The only alternative for me as things stand would be to factory reset as it's a branded machine.
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > %userprofile%\Desktop\sfcdetails.txt