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Main Forum => Tweaking.com Support & Help => Topic started by: Rick on December 31, 2020, 06:37:30 pm

Title: Have a question about a virus
Post by: Rick on December 31, 2020, 06:37:30 pm

How to remove this from google....

https://product.renewnorton.com/

the normal ways are not working...

TIA and happy new year.

Title: Re: Have a question about a virus
Post by: Boggin on January 01, 2021, 03:32:55 am

Your link isn't working.

Has this anything to do with Norton antivirus products and how is it affecting you ?

Title: Re: Have a question about a virus
Post by: Rick on January 01, 2021, 03:25:35 pm

I don't see that Norton is installed on my system;

Its affecting google web browser.... every so often, click on a link, it opens a new popup link randomly. Tried to install popup blockers, still no effect...
Have deleted it from all cookies, still, appears...

Its definitely a THREAT.....

First appeared from:
https://www.sbs.com.au/ondemand/program/continuum?play=1660373571939

These programs had NO Effect:

adwcleaner_8.0.8
MBSetup-80562.80562-consumer
HitmanPro_x64
NRnR

It randomly popsup too: https://product.renewnorton.com/norton/?mrddlp=0&mrddz=1&mrdd=1

Title: Re: Have a question about a virus
Post by: Boggin on January 02, 2021, 02:25:00 am

You could try resetting the browser to defaults but also run a scan with the free ESET Online Scanner to see if it finds anything, but AdwCleaner is usually very good at finding and removing PuPs and PuMs and NRnR should have removed any Norton residue should you have ever had it installed.

https://www.eset.com/uk/home/online-scanner/

Use this article to download the Norton Power Eraser - https://support.norton.com/sp/en/au/home/current/solutions/v122764455

If you still have problems after that then I'll contact another member who is an antimalware expert to have a look for you.

Title: Re: Have a question about a virus
Post by: Boggin on January 02, 2021, 07:50:56 am

Use the Rootkit scan option in Norton Power Eraser as Google Redirect is thought to be a Rootkit Trojan.

Title: Re: Have a question about a virus
Post by: Tim_Tweaking on January 03, 2021, 05:19:49 pm

Hi Rick,
 Have you tried Malwarebytes?  That domain does not exist, so Malwarebytes would by my FIRST move:
https://www.majorgeeks.com/files/details/malwarebytes_anti_malware.html

Check Chrome as well:
Type in chrome://settings/content/notifications in the search bar
Click three dots on the right-hand side of each suspicious URL and click "Remove" under anything wth a similar domain name.

Quote from: Rick on December 31, 2020, 06:37:30 pm

How to remove this from google....

https://product.renewnorton.com/

the normal ways are not working...

TIA and happy new year.

Title: Re: Have a question about a virus
Post by: Boggin on January 04, 2021, 02:39:30 am

MBSetup-80562.80562-consumer seems to be a derivative of MBAM which the OP has run without success.

https://www.processchecker.com/file/MBSetup-80562.80562-consumer.exe.html