Tweaking.com Support Forums
Main Forum => Tweaking.com Support & Help => Topic started by: Certzma on February 15, 2021, 03:00:31 pm
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Hi,
Please reply as email support is not responding. I wrote an error e-mail address when purchasing the program license.
What I should do now? The wrong address is here: [email protected] .
Correct email it is: [email protected]
best,
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I'll pass this onto jpm who is a site admin to see if he can do anything about it for you.
I'm not sure if creating another email account with that wrong name would resolve as it is only used to send you your product key.
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I cannot temporarily change my email as it would mean buying a new domain with the wrong name.
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I just use gmail.
jpm or Jon may contact you direct or you may just receive your product key if/when they can correct it.
Let me know if that happens or they contact you, but let me know anyway if you haven't heard anything after about a week and I'll send them a Bump email.
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Unfortunately, I have not had contact with the crew via e-mail for two days. Can I request an intervention faster? I would be very grateful.
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I have to wait for a reply to any emails I send them.
I'll send an email to Shane to see if he picks it up any sooner.
I'm 8hrs ahead of him in the UK and it's only about 2.30pm here so he'll probably still be in bed.
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I've had an email from Jon to say that he's fixed your email address problem.
Can you confirm that you have now received your product key ?
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Hi,
Yes, I confirm that I have received the data to register the program. Thank you for your intervention.
best,
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You're welcome :)
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Just an update. Frankly, we were falling behind (400 emails), and we apologize for that. Jon has taken over the email support, and all responses should be fast now.
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Yes, I've had recent correspondence with Jon and found him to very helpful, although he's having problems contacting Shane or Jim to clarify points he's unsure of.
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While you may not hear back HERE on the forums, rest assured both Jim and Shane are aware of any issues Jon has sent to them.
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So when can we hear about any action they are taking on them :)
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When they update the app. I know Shane is working on some of the problems with translations, etc.
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Yes, Angelica has posted that it doesn't work in some languages which I've emailed Shane about with a link to her thread.
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Rest assured, he has it. He is really spending a lot of time working on WR, including a drive cleaner and hopefully 5.0.
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Will v5.0 incur a new licence ?
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Every major upgrade does require a renewal, as always to upgrade, which is optional.
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I paid for the v3.0 licence which Shane upgraded for v4.0 but having to renew for v5.0 may not sit well with existing Pro v4.0 users, although I appreciate Shane puts a lot of work into WR.
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Since WR 4 has been almost a year, it should be seamless :)
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Going back to my emails to Shane, as I only get an occasional reply, so I never know if he's working on what I've reported.
The registry backup problem and the fact that WR doesn't physically create a restore point even though it reports that it has successfully created one.
It's been some time since I reported the restore point bug to Shane, but so far has gone unresolved.
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On it.
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Okay.