Messages

1

General Computer Support / Re: windows updates not installing

« on: July 20, 2015, 06:18:37 am »

Here are the problem device info from your program.  You sure have a sweet toolbox, love the ease of use. 

Name,Manufacturer,Error Code,Class,Driver Version,Hardware IDs
Unknown,,(28) Drivers are not installed,Unknown (),Unknown,USB\VID_138A&PID_0001&REV_0372|USB\VID_138A&PID_0001
Unknown,,(28) Drivers are not installed,Unknown (),Unknown,ACPI\ITE8708|*ITE8708


I think this machine has .net framework 3.5, do you think installing a newer version would be a good thing to try?

2

General Computer Support / Re: windows updates not installing

« on: July 17, 2015, 05:13:44 am »

Yes, I tried the system readiness tool before but ran it again to see if it would help this time.  Same issue. 

3

General Computer Support / Re: windows updates not installing

« on: July 16, 2015, 08:01:19 am »

I also get an error on running SFC.  I can post the log file if that is helpful.  I sure appreciate the help!

4

General Computer Support / Re: windows updates not installing

« on: July 16, 2015, 06:38:09 am »

I am currently getting error 800B0100 on all 10 updates that are failing. I downloaded and ran the new version, from safe mode, same results.  I am trying the SFC now as I have not run that since I tried your software. 

FYI, I am also having an issue with this laptop where I get an unauthorized error when trying to update the BIOS.  I attempted that to see if it would help this issue plus an additional one where two devices are unknown and I can't figure out what they might be.  This is an older machine, Acer Aspire 6920. 

5

General Computer Support / Re: windows updates not installing

« on: July 15, 2015, 09:50:48 am »

I followed the instructions but I am still getting the same error message for one file, the .mum one.  I tried the whole process twice with same results. 

6

General Computer Support / windows updates not installing

« on: July 14, 2015, 01:38:18 pm »

I am getting an error on the pre-scan, see log in file attached below.  I do not have a system disk for this version of windows (7 ultimate 6.1.7601, SP 1 64bit) and someone before me has deleted the restore disk.  I have tried all the steps and suggestions listed.  I sure would appreciate some help! Thank you.