Messages

1

General Computer Support / Re: Explorer.exe malfunction

« on: May 24, 2013, 05:39:45 pm »

Success!   

My Windows XP is restored just in time for the Windows 7 upgrade.

You are Super Geek

Forget Microsoft tech support forums and Google searches.  This is the place to solve computer problems.

2

General Computer Support / Re: Explorer.exe malfunction

« on: May 24, 2013, 12:37:17 pm »

It's still XP.

This will be phun.  Thanks.

3

General Computer Support / Re: Explorer.exe malfunction

« on: May 24, 2013, 09:54:03 am »

Thanks. Glad I'm not blazing new territory. 

What do you mean by 'that driver'?  (The error message pertains to Normaliz.dll.)

And by windows system folder, you mean C:/windows/system32. Correct?

4

General Computer Support / Re: Explorer.exe malfunction

« on: May 23, 2013, 07:28:57 pm »

Will a Windows 7 install (from a disk I ordered) circumvent this mess and/or repair the registry?

5

General Computer Support / Re: Explorer.exe malfunction

« on: May 23, 2013, 06:36:14 pm »

Thanks much.  That error message is gone.  Replaced with --

Explorer.exe -- Entry Point Not Found
The procedure entry point kernel32.IdnToAscii could not be located in the dynamic link library Normaliz.dll

Went here http://www.errorsfixer.org/windows.php?seed=Procedure-Entry-Point
No help.

Can't get past the 'procedure entry point' error.  "Obviously" a registry problem.

I used CCleaner to 'repair' registry 'errors' before this mess happened.  May be the culprit.  Fwtw

6

General Computer Support / Re: Explorer.exe malfunction

« on: May 23, 2013, 04:53:32 pm »

fwiw--
reached the command prompt and typed sfc /scannow

--> "Windows File Protection" window pops up that reads 'Please wait while Windows verifies that all protected Windows files are intact and in their original versions."

Ever so slowly, the popup completes its action and closes.  Is this a 'scannow' in disguise?

In any case, reboot shows it didn't work.

7

General Computer Support / Explorer.exe malfunction

« on: May 23, 2013, 10:42:39 am »

In preparing to update a computer from XP SP3 to Windows 7, somehow Explorer.exe was corrupted/lost.  The computer boots to a fancy, blank screen.  The error message is:
Explorer.exe - Unable to locate component
The application has failed to start because Normaliz.dll was not found. Re-installing the application may fix this problem.

So ... I've been searching for a download of Explorer.exe for Windows XP SP3 and entered a labyrinth of "fixes", including this one: http://en.kioskea.net/forum/affich-526383-explorer-exe-doesn-t-start
No luck.

I can get to Task Manager, New Task, and Browse.  I've connected an external hard drive that, if it had the correct version of Explorer.exe, perhaps I could run Explorer.exe from there??

Or edit the Registry?  Explore.exe is in several places in the Registry.  Except not where Windows needs it at Startup?

8

Everything Else / Re: Word 2013 -- generic icon for docx

« on: May 06, 2013, 09:01:47 pm »

I found the regkey that 'Types' changed and changed the direction to wordicon.exe here C:\Windows\Installer\{91150000-0011-0000-0000-0000000FF1CE}

Lo and behold (see attached), it worked.

You did it again, Shane.

9

Everything Else / Re: Word 2013 -- generic icon for docx

« on: May 06, 2013, 12:39:06 pm »

The Types 'solution' is a bandaid.  I like your real solution.

I 'assume' I can manually change the registry key and point it to where wordicon.exe really is?  Fixes being rarely simple, just want to verify.  Thanks.

10

Everything Else / Re: Word 2013 -- generic icon for docx

« on: May 06, 2013, 12:10:10 am »

This Freeware utility 'Types' enables me to change icons, including the icon for Word files.

Here's the link http://izt.name/apps/types/

It worked.

11

Everything Else / Re: Word 2013 -- generic icon for docx

« on: May 05, 2013, 11:58:52 pm »

Here's the Explorer list under Windows.  No 'Installer' listed.

12

Everything Else / Re: Word 2013 -- generic icon for docx

« on: May 05, 2013, 11:55:59 pm »

Hope this doesn't sound as ridiculous as I think it does ...

Found several locations for wordicon.exe in the registry.  One pic attached.

Then searched for wordicon.exe under C:\Windows and found it listed under C:\Windows\Installer.  Pic attached.  But note that C:\Windows\Installer isn't shown in Windows Explorer list.  So the file is there but it isn't there.

Lost for words.

13

Everything Else / Re: Word 2013 -- generic icon for docx

« on: May 02, 2013, 07:58:49 pm »

attached pic shows same regkey on mine

would the icons for Office Word 2013 be stored someplace else?

14

Everything Else / Re: Microsoft Essentials: cannot uninstall to install

« on: May 02, 2013, 02:51:36 pm »

Thanks.  Again.  The WE uninstall link did the trick.  Meanwhile, however ...

having the same there/not-there issue with MS Security Essentials.  [Should rename these postings 'Essential Errors'.]  Will try the Windows Installer Cleanup Utility on that gem.


P.S. What are the graduation requirements for a 'Newbie' and what's the next level?  Hope it's not 'Newbie II'

15

Everything Else / Re: Microsoft Essentials: cannot uninstall to install

« on: May 01, 2013, 11:27:58 pm »

link for the uninstall of Windows Live Essentials

http://g.live.com/1rewlive4arp/wlarp.exe

16

Everything Else / Word 2013 -- generic icon for docx

« on: May 01, 2013, 06:28:43 pm »

Posted this question in the MS Community Forum: http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/icon-for-word-2013-not-applied-to-documents/7f4b10a5-2805-4e61-b04a-2f302bb106f6

No answer provided by the MS experts.

Attached shows the generic icon, applied to docx files.  All other Office program files (Excel, PP, etc.) have correct icons.  Why not Word 2013 documents?

17

Everything Else / Re: Microsoft Essentials: cannot uninstall to install

« on: May 01, 2013, 04:28:20 pm »

Yes indeed.  Found 'windows live' in three places.  See attached registry pics.

Is uninstalling what needs to be uninstalled as 'easy' as deleting the 'branches'?  Registry backup before, of course.

18

Everything Else / Microsoft Essentials: cannot uninstall to install

« on: May 01, 2013, 11:38:02 am »

Microsoft Community hasn't helped with this.  Perhaps Tweaking ...

I've tried several time to install Windows Essentials 2012 so I can use Photo Gallery.  Download link here http://windows.microsoft.com/en-us/windows-live/photo-gallery-get-started

My computer says WE is already installed. See attached.  Yet ... I cannot find it anywhere and, therefore, cannot use it.  In Control Panel / Programs & Features, Windows Essentials is not listed.  It's also not listed by uninstall software (Revo Uninstaller Pro).

How do I uninstall a program (ME) that's 'not there' so I can install it?  Alternatively, how can I find what the computer thinks is the installed program?

Thanks for the help.

19

Tweaking.com Support & Help / Re: Volume Shadow Copy Service -- Repair tool did not repair

« on: April 30, 2013, 10:38:50 pm »

pic of that 'branch' attached

Good grief. Is that all?  Much easier than the arduous solution provided by MS Tech Support.

20

Tweaking.com Support & Help / Re: Volume Shadow Copy Service -- Seagate_Manager

« on: April 30, 2013, 10:05:38 pm »

Indeed.

They gave me Seagate_Manager.exe as backup s/w that "should not" corrupt VSS writers.  I'd like to try it, but the possibility/pain of having to repair VSS with a Windows 7 reinstall/upgrade (again!) isn't worth the risk.

21

Tweaking.com Support & Help / Re: Volume Shadow Copy Service -- backup software

« on: April 30, 2013, 11:17:45 am »

Fwiw -- Seagate responds to corruption of VSS writers caused by their software (though, to be fair, I've also had Cobian Backup cause the problem):

Thank you for contacting Seagate Support.

I do apologize for the problem you had with the VSS. We are aware that programs can corrupt the VSS.
Unfortunately, there also seems to be something with Windows updates that will also corrupt the VSS as well as some of the other services.  [is this saving face or legitimate?]

We do have some other backup software that you can use with the drive if you would like. I have not ever seen this other software mess up a VSS. Not going to say it can't happen but it is very unlikely.

22

Tweaking.com Support & Help / Re: Volume Shadow Copy Service -- corrupted by other backup program

« on: April 28, 2013, 08:47:28 pm »

The culprit was Seagate backup software that came with the external hard drive.  I foolishly installed the software and it duly corrupted VSS.  Most frustrating, uninstalling the backup software didn't restore VSS.  So I was forced to do a repair/upgrade/re-install of Windows 7.  That repaired VSS, but the process is like killing a gnat with a sledge hammer.

Did the "upgrade" before seeing your response.  So don't know if the other VSS repair tools would have worked.

However, I have to believe I'm not the only Windows user who's corrupted VSS writers (and, with it, disabled creating restore points) with fancy new backup software.  If you can repair VSS with an easy tool (anything easier than re-installing Windows 7!) after it's been corrupted by other backup software ...

23

Tweaking.com Support & Help / Volume Shadow Copy Service -- Repair tool did not repair

« on: April 27, 2013, 10:42:02 pm »

Hello Tweak King --
Ran into this problem before. More informed now, but no less inept at solving.  See attached error message.

The VSS Repair tool didn't repair the problem.  Any other ideas are most welcome.

Tom

24

General Computer Support / Re: MS Security Essentials -- Fails to Install

« on: March 27, 2013, 09:52:08 pm »

I've installed Avast Pro -- and it appears to be excellent.  Leaving MSE behind.

25

General Computer Support / Re: MS Security Essentials -- Fails to Install

« on: March 26, 2013, 08:26:04 pm »

Yep, all else works fine, including updates.

Windows 8 doesn't use MSE anyway, right?