Messages

1

General Computer Support / Re: Network & Sharing Centre Crashes on Video Call

« on: August 05, 2014, 09:17:06 am »

I install the free version of Slimdrivers occasionally to check that mine are up to date and then uninstall it when I'm done as it tends to run in the background even when it isn't booted up.

http://www.driverupdate.net/

I installed Slimdrivers and went through my entire PC updating drivers, and there were a LOT of them to do! 

i tried Google hangout again afterwards and was in a consistent video call (both sides) for over 2 hours. I cant say for sure that my problem has been fixed but that has the longest I have gone without a crash for a long time now. I will keep testing over the course of this week and report back if I have a crash. If not, I will mark this topic as solved.

Thanks for all your help guys, Shane and Boggin. you guys are the best. 

2

General Computer Support / Re: Network & Sharing Centre Crashes on Video Call

« on: August 03, 2014, 10:22:30 am »

Hey guys,

sorry for the lack of response, been very busy these last few days, ill have a list of drivers for you soon. thanks to everyone so far for your help

3

General Computer Support / Re: Network & Sharing Centre Crashes on Video Call

« on: July 31, 2014, 06:20:13 am »

The Memtest86+ site is up again and you may find this tutorial useful in using it http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/

Hi!

I have checked my Disks and RAM as well as pretty much everything else with a variety of programs, including Memtest. Everything seems okay. thanks for your help though

4

General Computer Support / Re: Network & Sharing Centre Crashes on Video Call

« on: July 31, 2014, 06:16:28 am »

You have to download them and install them.

Tell me what driver version you have for each one and I will see if I can find some updates. Make sure to let me know the name of each one as well so I look for the right driver

SO I need device name and driver version. And if your computer is a store bought machine let me know the make and model, that way I can look up the specs if I need to.

Shane

My computer is a custom build. I posted my specs on my first post. majority of the drivers you need should be available from that?

My camera is a Logitch HD Pro C920
And i have a list of network adapters attached, the one i use is the NETGEAR WNDA4100.

Just an update, i was on a video call last night for over 40 mins without problems. this was after I ran Windows Repair again... i cant be sure wether it was just a one time thing though.

EDIT: Just been on another video call, it crashed within 5 minutes. :/

Thanks for your help so far.

5

General Computer Support / Re: Network & Sharing Centre Crashes on Video Call

« on: July 29, 2014, 05:57:05 am »

I dont think it is a virus, I think you have a drive crashing and is what is causing everything.

When windows shuts down it will hang if it is unable to stop a driver. So the question is, which driver is doing it? Cam driver? Video Driver? Audio? network?

The first thing to do, since we dont know which driver is causing it, is to make sure you have the latest versions of all those drivers, including the chipset drivers. have you done that yet?

Shane

Hey, Thanks for the response.

I have updated all my drivers since this started happening, I will go over them all again just in case. I am using the "search automatically for updated driver software" on the Device Manager, is this okay? or should I download all the drivers myself and install them manually?

6

General Computer Support / Network & Sharing Centre Crashes on Video Call

« on: July 28, 2014, 05:09:42 pm »

Hello all!

First off, I am brand new here, I came here after being recommended the 'Windows Repair' tool to fix my problem, but alas... it didn't work.  So hello everybody! 

Anyway, I have a problem that is causing me ridiculous amounts of stress. and I only hope you guys can help me. I have searched the depths of google for a fix but it seems that no one else has ever experienced anything like this before... Here goes, ill give as much info as possible:

I start a video call using Google+ Hangouts (also applies to Oovoo and Skype) and after anywhere between 2 to 30 minutes of video chatting, the ENTIRE internet functionality of my PC will completely crash, and i mean EVERYTHING. The Network and Sharing Centre completely goes, all my programs that use internet (Steam, Dropbox) all freeze up, with everything being unable to be shut down or restarted. The only way to bring my PC back to working order is by shutting it down completely...

Low and behold, that also doesnt work. My PC just hangs on the 'Shutting Down' screen forever, meaning i have to forcibly restart it.

I have narrowed it all down to know for a fact this ONLY happens when i am on any and all varietys of video chat software (doesn't crash on just voice chat). I have done everything in my knowledge to try and fix this, Virus + Malware Scans, PatchmyPC, Windows Repair, AVG Tuneup, Killing processes and services, but nothing works. I have even asked for help on the official windows website but everyone on there is clueless too.

Please, i need someone to help me or at least provide a little info on why this could be happening. Video calls are extremely important in my life, and i need this fixed.

I can provide any extra info if need be. (my specs are attached)

Thanks in advance guys!