Messages

1

General Computer Support / Re: External Drive no longer found

« on: January 03, 2021, 11:45:21 am »

Here's a picture of the disk management screen. Thanks for your help.
It appears I'm going to lose all my data, correct?

2

General Computer Support / Re: External Drive no longer found

« on: January 03, 2021, 07:54:28 am »

Regedit didn't help. I didn't find these values noted in the instructions:
In the right pane of the Registry Editor, look for registry values titled UpperFilters and LowerFilters.
If you find one or both of these registry values, right-click on them and click on Delete.

3

General Computer Support / Re: External Drive no longer found

« on: January 03, 2021, 07:45:55 am »

I found steps here to edit the registry.
https://appuals.com/fix-must-initialize-disk-logical-disk-manager-can-access/
I have already tried all of the other steps noted. Should I go ahead and try it - or do you have other suggestions that may work? I am comfortable editing the registry long as the instructions are correct. If all else fails I'll reformat the drive if I have to.

4

General Computer Support / Re: External Drive no longer found

« on: January 03, 2021, 06:43:06 am »

I wish I could send a screenshot, but that doesn't seem to work. I see Disc 0 partitions 1, 4, 5, and 6 all showing Layout: Simple Type: Basic File System shows nothing and Status is Healthy. There is something after the word Healthy, but the field is truncated and I can't see what it says. I can't expand the field until I respond to an Initialize Disk box for Disk 1. I'm not sure what that is for or what I should do with it. It is defaulting to use the GPT (GUID Partition Table) for that disk.

5

General Computer Support / Re: External Drive no longer found

« on: January 03, 2021, 06:26:46 am »

There is no drive number assigned. It appears in device manager... I'm not sure if that's what you meant by disk management. I ran the scan you suggested with SeaTools, but I'm don't understand the results. Under detected drives I see Serial Number SAS-SCSI-FC, and under that it says NI93T000. The NI93T000 has a checkbox next to it. Model Number shows BC501 NVMe SK hy. Firmware Revision 2C00.
Under Basic Tests I tried running Long Generic. Test Status showed 100%.

6

General Computer Support / Re: External Drive no longer found

« on: January 03, 2021, 06:06:55 am »

It does appear in disc management. I will download the link above and hope for the best. Thanks for your help.

7

General Computer Support / Re: External Drive no longer found

« on: January 02, 2021, 03:51:03 pm »

I have tried another USB port...didn't work. I just tried it on another computer and had no luck there either.

8

General Computer Support / Re: External Drive no longer found

« on: January 02, 2021, 03:21:47 pm »

Trying again.... I'm removing the # symbols and anything else that I think might be causing the error that prevents me from sending it.
Malwarebytes Log:
Malwarebytes AdwCleaner 8.0.8.0

Build:    10-08-2020
Database: 2020-12-21.1 (Cloud)
Support:  https://www.malwarebytes.com/support

Mode: Scan

Start:    01-02-2021
Duration: 00:00:17
OS:       Windows 10 Home
Scanned:  31930
Detected: 15

No malicious services found.

No malicious folders found.

No malicious files found.

No malicious DLLs found.

No malicious WMI found.

No malicious shortcuts found.



No malicious tasks found.



PUP.Optional.Legacy             HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\dotomi.com
PUP.Optional.Legacy             HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\dotomi.com
PUP.Optional.Legacy             HKCU\Software\WebDiscoverBrowser
PUP.Optional.Legacy             HKLM\Software\WebDiscoverBrowser
PUP.Optional.Legacy             HKLM\Software\Wow6432Node\WebDiscoverBrowser
PUP.Optional.QuickDriverUpdater HKLM\Software\qdu-pr

No malicious Chromium entries found.

No malicious Chromium URLs found.

No malicious Firefox entries found.

No malicious Firefox URLs found.

No malicious hosts file entries found.

Preinstalled.DellSupportAssistAgent   Folder   C:\Program Files\DELL\SAREMEDIATION\AGENT
Preinstalled.DellSupportAssistAgent   Folder   C:\Program Files\DELL\SAREMEDIATION\AUDIT
Preinstalled.DellSupportAssistAgent   Folder   C:\Program Files\DELL\SAREMEDIATION\PLUGIN
Preinstalled.DellSupportAssistAgent   Folder   C:\ProgramData\DELL\SAREMEDIATION\AGENT
Preinstalled.DellSupportAssistAgent   Folder   C:\ProgramData\DELL\SAREMEDIATION\PLUGIN
Preinstalled.DellUpdateforWindows10   Folder   C:\Program Files (x86)\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10   Folder   C:\Program Files\DELL\UPDATE
Preinstalled.DellUpdateforWindows10   Folder   C:\ProgramData\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10   Registry   HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{70E9F8CC-A23E-4C25-B292-C86C1821587C}

EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt

9

General Computer Support / Re: External Drive no longer found

« on: January 02, 2021, 03:17:13 pm »

I have uninstalled and reinstalled it with no success. I ran the Mawarebytes program and the only thing it noted was some preinstalled software. I copied the log in my response, but I got this error when I tried to submit my response: CleanTalk: *** Forbidden. Message seems to be spam. ***
When I look at the Event Viewer/Administrative Events I see the following message: The IO operation at logical block address 0x800c000 for Disk 1 (PDO name: \Device\000000e1) failed due to a hardware error.

10

General Computer Support / External Drive no longer found

« on: January 02, 2021, 02:08:19 pm »

I had an external drive (a WD My Passport Ultra) attached to my computer. I was online using a YouTube to MP3 program and I received an error saying "your computer has been locked....do not close... " type error. It looked like  a spam message to me, so I closed the error window and closed out of the YouTube to MP3 site. I restarted my computer and everything seemed to be fine. I finished what I was doing - transferring files between my hard drive and my USB external Passport drive. When I was done I unplugged my Passport drive. When I later tried to use it again it wouldn't work. It is no longer seen as a drive. I can find it in device manager. I've tried doing a few things, but I'm quite illiterate in this area and I don't know what to do. In the Events tab there is a message that reads
Device USB\VID_1058&PID_0830\575838314136344336523858 requires further installation.  What other information should I provide to get help in trying to fix this?
I am using a Dell laptop with Windows 10 Home.