Topics

1

General Computer Support / Avast free cant delete rootkit hidden file.

« on: August 15, 2013, 04:49:22 pm »

Hi Shane, i have been using Avast free and noticed the following log.


I cant seem to delete it and Avast doesn't respond to me inquiries .

Thanks

2

General Computer Support / Windows 7 ISO

« on: May 25, 2013, 04:06:52 pm »

Hi Shane, i wanted to ask if there was any updated Windows 7 iso links available or are they all the same?   And i know Thumb drives can get infected but can files on a DVD get infected? 

I seem to keep getting this thing called PumHijackHo no matter what i do.  It seems to be hiding in the Microsoft policies homepage location and even deleting that from the registry has not helped because it comes back.  Maybe someone has info on it, i do not currently have any open help threads out there as i close them down before trying elsewhere.

So far nobody seems to have an answer.

3

Tweaking.com Support & Help / confused about file

« on: January 31, 2013, 04:30:30 pm »

Hi Shane, i ran your all in one windows repair because i finally was given the green light my Majorgeeks that my computer was malware free. A certain file keeps popping up and i'm not positive why this is not being fixed in your program , it's called msdt.exe and supposedly it's a critical windows system file.

  It never came up or showed itself after i used your program in the past so what do you think it is and how do i fix it.  I should say i left the repair wmi and repair windows firewall unchecked in my most recent repair because it makes the anti virus unnoticed in action center and i find that annoying even though i can uncheck the box.

Thanks

4

Tweaking.com Support & Help / svchost

« on: January 27, 2013, 06:02:53 pm »

Hi, Shane, i tried to download your SVC host program but a pop up keeps telling me that this is an unsafe program that will harm my computer and i'm afraid it's malware.

I should tell you that i currently have been trying to delete the Heur Trojan that Kasperskey detected but nothing has worked. I have tried just about all methods and programs described on the "greatest free security list in the world page" to no avail. Do you think the messages i'm getting from the program are from this Trojan?

As always, love your programs and i'm so greatful for your help and caring nature. Oh, even though the attachment claims to show a deleted Trojan i don't think it is deleted because i have tried deleting it following Kasperskys advice .  They claim to click on it and go to it's original folder then select all and hit delete but it refuses to delete.

5

General Computer Support / Anti virus showing it's not monitoring after tweaking.

« on: December 13, 2012, 09:10:38 pm »

After using advanced system tweaker for some reason in action center it says currently not monitoring and to find another Anti virus online.  I cant figure it out because my Kaspersky anti virus says everythings fine outside of action center.

I did make sure to turn it off temporarily during the fixing part like the program stated.  What i did was download the AST on to my computer and when i got to the fix all the issues part  i disabled my AV and let it run off line since it was disabled.

Now action center is telling me i have no current AV but outside of it it works fine. Thanks Shane and your services are real lifesavers.  If i didn't need to rip up couch cushions to find bus fare i would contribute in a NY minute.  I do however tell everybody i know about how good your programs are.

6

General Computer Support / asus recovery partition saying their is none when trying to back up

« on: December 06, 2012, 01:11:52 pm »

My asus laptop says that my  recovery partition is not available when i try to make a recovery disk.  I am also curious as to why my windows update feature displays that it has never been updated even though it has when you go to the list of installed updates.

Excellent product you have by the way.