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General Computer Support / I need help please
« on: September 21, 2014, 08:21:24 am »
Good morning
First I would like to thank you for your program
My laptop is not functioning properly, there is no internet connection what's so ever. If I open a window and I close it I get this message: there is a problem with explorer.exe and can not execute. When I open the explorer internet I get a message saying: preparing to install. I do not know what it is installing! Now I am working in the safe mode with net connection. I tried to find a solution on line and I found this software, I downloaded it, but it doesn't work fully in the safe mode, it didn't open in the normal mode, so I tried to do repair the window in the safe mode, but it failed at the 2nd step: Reset File Permissions: C:
I tried to troubleshoot the problem but it didn't show any thing
I have a Toshiba laptop
windows 7 home premium
system 64 bit
Intel core, i5
So what can I do?
First I would like to thank you for your program
My laptop is not functioning properly, there is no internet connection what's so ever. If I open a window and I close it I get this message: there is a problem with explorer.exe and can not execute. When I open the explorer internet I get a message saying: preparing to install. I do not know what it is installing! Now I am working in the safe mode with net connection. I tried to find a solution on line and I found this software, I downloaded it, but it doesn't work fully in the safe mode, it didn't open in the normal mode, so I tried to do repair the window in the safe mode, but it failed at the 2nd step: Reset File Permissions: C:
I tried to troubleshoot the problem but it didn't show any thing
I have a Toshiba laptop
windows 7 home premium
system 64 bit
Intel core, i5
So what can I do?