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General Computer Support / Somehow I've trashed Windows 10
« on: October 29, 2021, 01:44:10 pm »
My problems started when my primary profile became corrupted. Would log into a black screen.
So, I created a new profile that worked nicely except for these issues:
⦁ Some apps started having problems, including Windows Security.
⦁ Right-dragging and dropping a desktop shortcut or folder icon causes a 2-second hour glass, then the screen blinks. Instead of a pop-up menu, the icon goes back to its original position. This happens in all profiles, even in safe mode. Left-drag and drop behaves normally. Creation of new shortcuts and folders works fine.
⦁ Dell SupportAssist Installer fails with a generic message.
⦁ MalwareBytes and HitmanPro find no malware.
What I've done:
⦁ all Dell hardware diagnostics pass
⦁ Samsung Magician finds no problems with the boot SSD
⦁ SFC /scannow returns this message: "Windows Resource Protection found corrupt files and successfully repaired them.", but running it again produces the same result.
⦁ DISM returns: "The restore operation completed successfully."
⦁ I might have made things worse when I set security permissions to every file and folder on the C-Drive from the root down.
⦁ Windows Repair all-in-one did not fix any of these issues.
I've run out of ideas. Can anybody suggest something else I can try?
.
My system:
Dell XPS 8700, 250GB SSD + 1 TB SATA, i7-4770 CPU, 16 GB RAM
Windows 10 Pro, ver 21H1, build 19043.1320
So, I created a new profile that worked nicely except for these issues:
⦁ Some apps started having problems, including Windows Security.
⦁ Right-dragging and dropping a desktop shortcut or folder icon causes a 2-second hour glass, then the screen blinks. Instead of a pop-up menu, the icon goes back to its original position. This happens in all profiles, even in safe mode. Left-drag and drop behaves normally. Creation of new shortcuts and folders works fine.
⦁ Dell SupportAssist Installer fails with a generic message.
⦁ MalwareBytes and HitmanPro find no malware.
What I've done:
⦁ all Dell hardware diagnostics pass
⦁ Samsung Magician finds no problems with the boot SSD
⦁ SFC /scannow returns this message: "Windows Resource Protection found corrupt files and successfully repaired them.", but running it again produces the same result.
⦁ DISM returns: "The restore operation completed successfully."
⦁ I might have made things worse when I set security permissions to every file and folder on the C-Drive from the root down.
⦁ Windows Repair all-in-one did not fix any of these issues.
I've run out of ideas. Can anybody suggest something else I can try?
.
My system:
Dell XPS 8700, 250GB SSD + 1 TB SATA, i7-4770 CPU, 16 GB RAM
Windows 10 Pro, ver 21H1, build 19043.1320