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General Computer Support / External Drive no longer found

« on: January 02, 2021, 02:08:19 pm »

I had an external drive (a WD My Passport Ultra) attached to my computer. I was online using a YouTube to MP3 program and I received an error saying "your computer has been locked....do not close... " type error. It looked like  a spam message to me, so I closed the error window and closed out of the YouTube to MP3 site. I restarted my computer and everything seemed to be fine. I finished what I was doing - transferring files between my hard drive and my USB external Passport drive. When I was done I unplugged my Passport drive. When I later tried to use it again it wouldn't work. It is no longer seen as a drive. I can find it in device manager. I've tried doing a few things, but I'm quite illiterate in this area and I don't know what to do. In the Events tab there is a message that reads
Device USB\VID_1058&PID_0830\575838314136344336523858 requires further installation.  What other information should I provide to get help in trying to fix this?
I am using a Dell laptop with Windows 10 Home.