Messages

1

Tweaking.com Support & Help / Re: Internet Explorer 11 problem

« on: May 12, 2015, 10:00:05 pm »

Thank you.  Now in NYC too late.  I will prepare questions and send you tomorrow.  I like to learn and do everything myself.  I thought that if Dell manufacture very stable and expensive computer they also have qualified enough guys for support.    I was totally wrong...

2

Tweaking.com Support & Help / Re: Internet Explorer 11 problem

« on: May 12, 2015, 09:40:25 pm »

Could I contact you by e-mail or PM (e-mail is better because I could send you screenshots)?  Moreover these issues are not refer to tweaker itself?
Thank you in advance

3

Tweaking.com Support & Help / Re: Internet Explorer 11 problem

« on: May 12, 2015, 09:21:44 pm »

I can not reproduce this problem now because they did a clean install and everything work fine (I still did not have chance to re-install all of my zoo).  They run tweaker not in the safe mode (in regular way).  They access my computer remotely.  Unfortunately, they did not make registry backup.  As a result clean install of operation system...

The problem was when I called them - Event log crashed and I had problems with boot.  After they run tweaker these problems gone but problem with IE appeared...

P.S.  To tell you the true I exhausted of these problems with IE (M$ did something with virtual academy and old hot fixes hence you could download them only with IE), windows update crashes (I run from time to time DISM, sfc & MS troubleshooter), re-installation Nero Platinum (updates problem - at last solved), some errors in Event Logs (I understood 80% but 20% req'd research) that I do not ready to do any additional experiments.  I bought this expensive computer to run MS Visual Studio/MS SQL but not for games.  By the way if you have a chance/time to discuss my OS problems in private I would greatly appreciate.  I totally dissatisfy with Dell's premium support because they are not able to understand entries in event log and just run standard tools.  Therefore they can not explain some "strange" effects and try to convince that everything fine.  Some of solutions I found @ Internet but not everything...

4

Tweaking.com Support & Help / Re: Internet Explorer 11 problem

« on: May 12, 2015, 09:02:14 pm »

Just stupid test - tried to download PotPlayer from dvbsupport.net.  More frequently I have to download tutorials from microsoftvirtualacademy.com.  Sorry, if you want I would refer you to Dell's (ticket still open because some problem were not solved) and Microsoft's (I had other problem and created ticket for a specific incident - they tried to solve this issue after major problem has been solved) guys (I suggest that bug tickets are in their databases).  They would witness.  I don't think that you need a configuration of my computer.  Microsoft's guy spent more than 3 hrs(!!!) but did not find anything.   Dell's guys did the same manipulations as Microsoft's - reset IE, uninstall/reinstall IE, create new account - result - ZERO (as a result they made a decision to reformat C: drive and make a clean install of Win 8).  I suggest that when this application is running it change some permissions.  I repeat that Microsoft's guy logged in to hidden built-in administrator's account and could download everything without any problems.  I suggest that after app. "tweak" IE user's rights were downgraded.  No messages, no any error, no information in error log.  NOTHING.  I don't know which settings of your tweaker Dell's guys use.  Maybe it is a special combination of items.  I have no idea.  If this forum allow it I can send you PM with e-mail of Dell's guys who tried to help me.  I suggest that it is a standard Dell's procedure.  I can not disclose an email of Dell's premium support at open forums.

When Microsoft's guys tested my computer they found out a very rare virus.  Unfortunately after virus was removed I thought that hidden virus corrupted IE.  Two days ago I did not have problems with downloads form IE (I tested).  Problem appeared immediately after Dell's guy run tweaker.

P.S.  Sorry, I forgot.  When I press ctrl+J - downloads - this option were also disabled.

5

Tweaking.com Support & Help / Internet Explorer 11 problem

« on: May 12, 2015, 06:07:50 pm »

I have never heard about your product until Dell's technician run it at my computer.  I have Windows 8.1 (Upgrade from Windows 8) x64.  After technician run it I was enable to download anything from Internet Explorer.  3 months ago they run your application but at first I did not pay attention.  IE did not let me download anything.  I did not think that it is results of your product.  But when they did it yesterday I was more careful.  Yes, IE stopped to download anything.  1 Month ago I had to contact Microsoft (other issue) and they also troubleshoot without success.  They could download only when they enabled hidden built-in administrative account (at this account I was able to download files but not at regular account with administrative rights).  Guys had to re-install operation system.