Messages

1

General Computer Support / Re: Windows7 Professional- Computer crashes

« on: March 20, 2012, 07:24:27 am »

A week later and many frustrating hours online with Microsoft and the tech at Microsoft finally figured out I need new video and sound cards.  I tried repeatedly to download these from the Dell site as I have a Dell computer, but I always get an error message on their drivers site.  I phoned but no help.

Do you know of any other way or place that I can download drivers for my computer?  You have been most helpful in the past.  Thanks!

2

General Computer Support / Re: Windows7 Professional- Computer crashes

« on: March 09, 2012, 08:32:33 am »

I reinstalled Windows 7 yesterday and yippee, it seemed to work.  I installed 3 or 4 programs, printers, etc and everything seemed to work.  Then this morning the  computer crashed again and will not stay on in normal mode.

I looked at the Event viewer under System and the Error says Event 7001-Service Control Manager.  And -dependency service or group failed to start. 

I do not know what this means or how to fix it!!!  Please help!

3

General Computer Support / Re: Windows7 Professional- Computer crashes

« on: March 08, 2012, 11:46:13 am »

Yes, I know how to check the Events but there are a kazillion errors and I don't know what they mean or which ones are important.

One error was DCOM got error 1084.  Tell me where to look and under which heading, please.

4

General Computer Support / Re: Windows7 Professional- Computer crashes

« on: March 08, 2012, 08:59:53 am »

I unchecked the auto-restart as you suggested but the screen still turns blue, then black and autostarts without any error message.

I ran the Memory test as you suggested but there were no errors found.

I really need help as I need my computer for work and I don't know how to fix it.  And I am the only worker here, no IT guys  except you to turn to.   

5

General Computer Support / Re: Windows7 Professional- Computer crashes

« on: March 07, 2012, 07:50:53 pm »

The computer goes blue, then black, then restarts and I am now running it in Safe mode as it always shuts down in normal mode.   I didn't run a memory test as I don't know what that is.

6

General Computer Support / Windows7 Professional- Computer crashes

« on: March 07, 2012, 05:40:51 pm »

I just installed Windows 7 Professional on a 4 year old Dell computer that had Windows XP.  I followed the instructions to do a clean install.  I cannot get the Windows/Computer to stay on and run in normal mode.  Everytime I try to do something, it just crashes.  I spent the last 2 days (not kidding) talking to 4 different Microsoft helpers and it still doesn't work.  Does anyone have any ideas of how I can get it to run so I can use the computer.  I havent even been able to install all my programs.