6801
General Computer Support / Re: "Web page does not respond because of a long-acting script"
« on: March 30, 2016, 10:16:02 am »
Can you post the URL for that website ?
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6802
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 30, 2016, 10:14:49 am »
Do a chkdsk /f from the cmd prompt and then we'll know which switch is being used and that may tell us why the Startup Repair took so long.
A /f switch just repairs files where it can but will still report if any bad sectors are found.
If you have any personal stuff on this laptop, the Paragon Rescue Disk has a file transfer wizard which you could use to salvage them, but you would need external media to copy them to.
A /f switch just repairs files where it can but will still report if any bad sectors are found.
If you have any personal stuff on this laptop, the Paragon Rescue Disk has a file transfer wizard which you could use to salvage them, but you would need external media to copy them to.
6803
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 30, 2016, 09:57:46 am »
Go into the cmd prompt and enter shutdown /r /t 00 which will effect an immediate reboot and then go from there.
6804
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 30, 2016, 08:50:21 am »
Hope your tests went well.
I assume that when you rebooted it still wouldn't boot up normally ?
Do you still have the mouse plugged in or anything else ?
If you have, unplug them and reboot to see if it boots up normally then.
Where abouts do you find the Startup Repair ?
For it to have been running over 5 hours, it must have been struggling.
Run the chkdsk to see what that reports and if it reports any bad sectors, open the command prompt and enter chkdsk c: /r and then run the Startup Repair again.
I don't know if the built in chkdsk uses the /r switch which will move data from the any bad areas, so a manual one will be a belt and braces - but let us know what the chkdsk reports in each case - as well as the Startup Repair.
I assume that when you rebooted it still wouldn't boot up normally ?
Do you still have the mouse plugged in or anything else ?
If you have, unplug them and reboot to see if it boots up normally then.
Where abouts do you find the Startup Repair ?
For it to have been running over 5 hours, it must have been struggling.
Run the chkdsk to see what that reports and if it reports any bad sectors, open the command prompt and enter chkdsk c: /r and then run the Startup Repair again.
I don't know if the built in chkdsk uses the /r switch which will move data from the any bad areas, so a manual one will be a belt and braces - but let us know what the chkdsk reports in each case - as well as the Startup Repair.
6805
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 30, 2016, 04:36:44 am »
It's good to know someone's background so that you don't overload with the info and I've know some who have given up because it was too much for them and they have put it into a repair shop - and you're not a PAIN 
While you are there then you may as well do the chkdsk to see what that reports, but you could also reboot to see what mode it boots up into.
One never knows
Among the repair options does it have one for the memory test, bearing in mind that it can only map up to 4GB RAM ?
EDIT - I'm going to have to shoot off for few hours but will check back in later.
Tom.
While you are there then you may as well do the chkdsk to see what that reports, but you could also reboot to see what mode it boots up into.
One never knows
Among the repair options does it have one for the memory test, bearing in mind that it can only map up to 4GB RAM ?
EDIT - I'm going to have to shoot off for few hours but will check back in later.
Tom.
6806
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 29, 2016, 12:38:23 pm »
I hope all goes well for you at the hospital, Pete.
How did you get on with the Startup Repair before, or didn't you try it ?
If you haven't, then run that up to three times if it reports it is unable to auto repair.
Also, at the cmd prompt see what chkdsk c: /f reports and make a note if it reports any KBs in bad sectors.
I don't understand why things should have gotten worse after running those Bootrec cmds - after each cmd, was there any message ?
Depending upon what the chkdsk reports, as your wife has a working machine, you could create a Paragon Rescue Disk and boot up with that.
https://www.paragon-software.com/home/rk-free/download.html
You can have a read through its User Manual, but when you boot up with the disk, select it to use Safe Mode and work your way through the boot repairs.
You can leave these until Friday if you like and just let me know then how things turned out.
How did you get on with the Startup Repair before, or didn't you try it ?
If you haven't, then run that up to three times if it reports it is unable to auto repair.
Also, at the cmd prompt see what chkdsk c: /f reports and make a note if it reports any KBs in bad sectors.
I don't understand why things should have gotten worse after running those Bootrec cmds - after each cmd, was there any message ?
Depending upon what the chkdsk reports, as your wife has a working machine, you could create a Paragon Rescue Disk and boot up with that.
https://www.paragon-software.com/home/rk-free/download.html
You can have a read through its User Manual, but when you boot up with the disk, select it to use Safe Mode and work your way through the boot repairs.
You can leave these until Friday if you like and just let me know then how things turned out.
6807
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 29, 2016, 06:15:38 am »
Friday will be fine.
There is a program that can hook me up to your machine but while I've been hooked up by someone else, I'm not familiar with the sharp end so to speak.
One thing you can do in the meantime though is to run the memory test if it's convenient
Windows has one built in which can be accessed by going Start - type mem and when Windows Memory Diagnostic Test is highlighted, just press enter or click on it.
This can only check up to 4GB of RAM, so if you have more than that installed, then you will need to take one of the cards out and run the test with only each card installed.
You can find out how much RAM is installed by going Start - right click on Computer and select Properties, but not sure with what's going on with your computer whether you'll be able to do that or start the memory diagnostic.
There is a program that can hook me up to your machine but while I've been hooked up by someone else, I'm not familiar with the sharp end so to speak.
One thing you can do in the meantime though is to run the memory test if it's convenient
Windows has one built in which can be accessed by going Start - type mem and when Windows Memory Diagnostic Test is highlighted, just press enter or click on it.
This can only check up to 4GB of RAM, so if you have more than that installed, then you will need to take one of the cards out and run the test with only each card installed.
You can find out how much RAM is installed by going Start - right click on Computer and select Properties, but not sure with what's going on with your computer whether you'll be able to do that or start the memory diagnostic.
6808
General Computer Support / Re: Large unexplained upload
« on: March 29, 2016, 01:00:47 am »
Intermittent problems are the worse to nail down but at least you have your eye on at least one possible culprit.
Process Explorer is also a handy program to have as you can see what's running and who it belongs to and with VirusTotal enabled on it, also if it's suspect.
https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx
Click on Options and ensure Verify Signature is checked then hover over VirusTotal.com and check its box.
Its ratings should all be in blue but if any have a highish numerator in red then they would be suspect.
It can give some with just 1 or 2/50 but as long as you know what they are, they are usually nothing to worry about.
Process Explorer is also a handy program to have as you can see what's running and who it belongs to and with VirusTotal enabled on it, also if it's suspect.
https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx
Click on Options and ensure Verify Signature is checked then hover over VirusTotal.com and check its box.
Its ratings should all be in blue but if any have a highish numerator in red then they would be suspect.
It can give some with just 1 or 2/50 but as long as you know what they are, they are usually nothing to worry about.
6809
General Computer Support / Re: Word file 2013
« on: March 29, 2016, 12:48:44 am »
Googling that error message brings up quite a lot of links on what seems like repairing the file.
I'll let you read through them http://lmgtfy.com/?q=Word+was+unable+to+read+this+document.+It+may+be+corrupt
I'll let you read through them http://lmgtfy.com/?q=Word+was+unable+to+read+this+document.+It+may+be+corrupt
6810
General Computer Support / Re: Getting no updates
« on: March 29, 2016, 12:35:11 am »
Not sure what you mean by that.....
6811
Tweaking.com Support & Help / Re: FrameMaker 11
« on: March 29, 2016, 12:28:19 am »
Only to uninstall - reboot and then reinstall.
6812
Tweaking.com Support & Help / Re: FrameMaker 11
« on: March 28, 2016, 03:58:21 pm »
Go Start - click on your computer name then in the top right search box enter ntuser.dat
When it has searched there, click on Libraries under Search again in: and then on Computer.
It could take a little while to populate and then look for the regbackup ones to see if any equate to your restore points for about the first time you ran WR - if it wasn't too long ago.
When it has searched there, click on Libraries under Search again in: and then on Computer.
It could take a little while to populate and then look for the regbackup ones to see if any equate to your restore points for about the first time you ran WR - if it wasn't too long ago.
6813
Tweaking.com Support & Help / Re: FrameMaker 11
« on: March 28, 2016, 03:15:17 pm »
I don't know why it should have done that but if WR didn't have to fix anything, then open WR again and use the registry restore option.
I'll let Shane know of the anomaly.
I'll let Shane know of the anomaly.
6814
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 28, 2016, 01:20:12 pm »
It's just about 9.15pm here and I'm quite often up until about 1:00am and I'll let you know when I'm off to roost.
Give the Startup Repair a go to see what that reports and you can run that up to three times if at first it says it cannot auto repair.
Where you have the Startup Repair option, do you also have Command Prompt among the rest of the options ?
If you have then you are in the Recovery Environment and you can use that to execute the Bootrec cmds.
Give the Startup Repair a go to see what that reports and you can run that up to three times if at first it says it cannot auto repair.
Where you have the Startup Repair option, do you also have Command Prompt among the rest of the options ?
If you have then you are in the Recovery Environment and you can use that to execute the Bootrec cmds.
6815
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 28, 2016, 12:26:24 pm »
I've found an article which will help you to resolve the temp profile problem, although it is short on some details for those who haven't been into the registry before.
http://www.sysprobs.com/fix-temporary-profile-windows-7
After typing regedit - press enter and accept the UAC.
The first illustration shows a menu bar for which sections you need to expand and to remove the .bak key, just right click on it then select delete.
If in doubt on anything, stop and ask before proceeding.
When done, close up the registry sections then click on File then Exit.
http://www.sysprobs.com/fix-temporary-profile-windows-7
After typing regedit - press enter and accept the UAC.
The first illustration shows a menu bar for which sections you need to expand and to remove the .bak key, just right click on it then select delete.
If in doubt on anything, stop and ask before proceeding.
When done, close up the registry sections then click on File then Exit.
6816
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 28, 2016, 09:20:19 am »
Reading the MajorGeeks article, it says it gives you different levels of scan but the built in one just gets on with it.
6817
General Computer Support / Re: Getting no updates
« on: March 28, 2016, 09:06:02 am »
I'm waiting for feed back on that IE 9 update I'd linked to see if it could be manually downloaded.
6818
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 28, 2016, 09:03:36 am »
I assume that is a different Memory Diagnostics test to that is built into Windows and will it need something like ImgBurn to create the bootable disk ?
6819
General Computer Support / Re: Getting no updates
« on: March 28, 2016, 07:44:52 am »
Just for clarification, you weren't doing anything else but clicked on the download button for that update ?
6820
General Computer Support / Re: Getting no updates
« on: March 28, 2016, 07:15:56 am »
Did that IE update download and install okay ?
If it did then I still think that you are at the mercy of MS.
I would contact them and ask if they are still sending out updates for Vista.
If it did then I still think that you are at the mercy of MS.
I would contact them and ask if they are still sending out updates for Vista.
6821
General Computer Support / Re: Getting no updates
« on: March 27, 2016, 02:20:13 pm »
I was wanting to see if it was capable of getting an update with or without producing an error.
Give this one for IE 9 a go - it was released Aug 2015 and at least should afford you some protection.
https://www.microsoft.com/en-us/download/details.aspx?id=48419
Give this one for IE 9 a go - it was released Aug 2015 and at least should afford you some protection.
https://www.microsoft.com/en-us/download/details.aspx?id=48419
6824
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 27, 2016, 06:51:43 am »
Normally when I power shut down and then restart, I usually get the error message about an incorrect shutdown with an option to start normally, but I don't think I've ever power shutdown and then tried to go into the advanced boot options - but that's with a Toshiba laptop.
Your HP laptop must think differently
Forget about your computer and enjoy your family visit - unless this son is computer literate and you can rope him in to helping you
Your HP laptop must think differently
Forget about your computer and enjoy your family visit - unless this son is computer literate and you can rope him in to helping you
6825
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 27, 2016, 05:24:52 am »
Well, you can go ahead and buy now which I'm sure Shane will appreciate, given the work he puts into it