Messages

8676

General Computer Support / Re: Missing Windows Servicing Packages files & update problems

« on: May 03, 2015, 02:27:34 pm »

I haven't a clue what that error is either, but as it says Backup.0002 would suggest it has done it before.

I'm a bit confused as to which drive is your active drive and which you are installing Win 7 on.

A chkdsk /r doesn't repair bad clusters, it repairs what files it can and relocates them to the good areas of the disk and ropes off the bad areas so nothing else can be written to them.

Once you get bad clusters it is only a matter of time before the drive fails completely.

8677

General Computer Support / Re: windows explorer stopped working (windows 7)

« on: May 03, 2015, 02:19:11 pm »

You could try working your way through http://www.free-codecs.com/Microsoft_Fix_It_download.htm and http://www.thewindowsclub.com/repair-windows-media-player-with-fix-wmp-utility

8678

General Computer Support / Re: prescan errors/ sfc cant run. no % progress

« on: May 03, 2015, 01:47:15 pm »

You could try to recreate the Licensing Store with these commands in a Command Prompt run as an admin -

net stop sppsvc

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

REN tokens.dat tokens.bar

net start sppsv

slui.exe

After a couple of seconds the Windows Activation dialog will appear.

You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot.

If the key isn't accepted then run this MS Fix it https://support.microsoft.com/en-us/kb/2230957

8679

General Computer Support / Re: Missing Windows Servicing Packages files & update problems

« on: May 03, 2015, 01:17:34 pm »

When you get a fail error code in WUs do you ever use the Help section for that code to see what it says ?

8680

General Computer Support / Re: would 2 gb ram for my intel mothre board spoil the boot

« on: May 03, 2015, 09:07:18 am »

On a desktop you would normally have a graphics card which you could uninstall in Device Manager, but booting up into Safe Mode will also isolate the GPU and use the on board VGA instead and then perhaps you could right click on the desktop and select Screen resolution to see if you can improve it.

My last link gives settings to use for a CRT monitor providing your monitor is capable of the higher settings.

I'm still not clear on the RAM - does it work with 2x1GB sticks in the blue bank or not ?

8681

General Computer Support / Re: would 2 gb ram for my intel mothre board spoil the boot

« on: May 03, 2015, 08:16:47 am »

So the problem is not being able to install Win 7 using a CRT monitor ?

When you disabled the graphics card before, that should have invoked the on board VGA or do you have to plug the monitor into a separate port/socket for the VGA ?

8682

General Computer Support / Re: Repair Help with IE corrupted files

« on: May 03, 2015, 08:11:38 am »

The /restorehealth command doesn't work in Win 7 - it normally returns Error 87.

This is where you need to be for Win 7 http://windows.microsoft.com/en-GB/windows7/What-is-the-System-Update-Readiness-Tool and this Fix it to reset Windows Update components https://support.microsoft.com/en-us/kb/971058

You could also try your restore points prior to the outage and the Windows Updates - probably best done in Safe Mode.

8683

General Computer Support / Re: Missing Windows Servicing Packages files & update problems

« on: May 03, 2015, 07:58:39 am »

Windows does seem to have a way of repairing itself with a little help, although I wouldn't have expected to get a prompt for WUs in the middle of an OS install, unless it's gotten the main bits in.

If it does baulk again, check to see if the WUs are still there to download as the key may be in those.

Perhaps you should have persevered with the first disk's prompt to reboot, but it's starting to look good.

8684

General Computer Support / Re: would 2 gb ram for my intel mothre board spoil the boot

« on: May 03, 2015, 02:48:46 am »

See if this article helps - there's a bit on CRT monitors lower down the page. http://www.thewindowsclub.com/adjust-your-monitor-for-better-screen-resolution-in-windows-7

8685

General Computer Support / Re: faults found after running repair tool

« on: May 02, 2015, 01:12:30 pm »

To run the offboot sfc /scannow you will need to first change the boot order.

You probably already know how to do this but I'll include it anyway.

When you first switch you'll momentarily see at the bottom of the screen a prompt to press F keys for the Setup and Boot order change.

This is usually F2 for Setup and F12 for the Boot order change, but can differ with manufacturers.

Tap F12 (if applicable) as you switch on and use the cursor keys to highlight the disk player (ODD), insert the disk and press enter.

You will momentarily (~8 secs) be prompted to press any key to boot from CD/DVD.

You may be presented with an inverse window which includes the option to press F8 or it could take you to a blue splash screen.

Press F8 if prompted then then use the cursor arrows to select Safe Mode with Command Prompt and press enter.

Use the dropdown to change the Time and currency format (in this case) to English (United Kingdom) and confirm the lower box has changed to United Kingdom - click on Next

On the next screen click on Repair your Computer and when it finds the Windows Installation make a note of the Location - click on Next.

Use the cursor keys to select Command Prompt and press enter.

You can confirm the partition letter by entering bcdedit |find "osdevice"

That's a Pipe symbol before find and is the uppercase of the backward slash.

Using whichever partition letter, enter (assuming c) -

sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows and see what that reports.

Just in case it isn't clear, there's a space before each forward slash.

Type and enter exit to close the Command window, remove the disk and click on Restart.

This may or not fix the problem depending which files are missing/corrupt which you can confirm by running a normal sfc /scannow after the restart.

8686

General Computer Support / Re: Windows Update corrupt

« on: May 02, 2015, 08:42:32 am »

This comprehensive Windows article may help with the SP2 reinstall https://technet.microsoft.com/en-gb/library/dd335037(v=ws.10).aspx

8687

General Computer Support / Re: would 2 gb ram for my intel mothre board spoil the boot

« on: May 02, 2015, 08:06:06 am »

For one RAM module to pull another down and cause overheating, then either the module is defective or the slot is.

You computer is designed to run up to 4GB of RAM so you should otherwise be able to use the 2x1GB sticks.

As for that Win 7 tutorial, I don't understand it either as you are booting up with the install disk and not opening in Windows as you would for a repair install.

If you were opening the install disk in Windows, you could tap F8 to go into the Advanced Boot options to select Safe Mode and then insert the disk, but once the Custom install starts, I don't see how that's possible - perhaps Shane will have a different take on it.

I don't have any experience of desktop settings (using a laptop) and the only way I know how to change the resolution is in All Control Panel Items and click on Display then on Change Resolution or using the settings in CCC for my AMD chip.

Googling cannot install win 7 using crt monitor came up with a number of links which I think you should check out and may give you some ideas which you could apply.

8688

General Computer Support / Re: Missing Windows Servicing Packages files & update problems

« on: May 02, 2015, 06:44:01 am »

Perhaps it really is time to consider that factory reset.

8689

General Computer Support / Re: faults found after running repair tool

« on: May 02, 2015, 02:21:56 am »

I can burn them and post them onto you - just PM me with your address.

8690

General Computer Support / Re: Missing Windows Servicing Packages files & update problems

« on: May 02, 2015, 02:16:27 am »

So why not do what the message says ?

It may need some of the updates as pre-requisites.

The disks can't have been bad burns as I'd just had a new DVD drive fitted to the laptop that I burned the newer disks on, and at least that error message seems like progress.

8691

General Computer Support / Re: Repair Help with IE corrupted files

« on: May 01, 2015, 03:17:34 pm »

Another candidate for my Win 7 x64 SP1 universal install disks ?

8692

General Computer Support / Re: faults found after running repair tool

« on: May 01, 2015, 03:12:17 pm »

If Shane recommends that only a repair install will fix this then I can burn you a couple of Win 7 x64 universal install disks with which you could initially try an offboot sfc /scannow.

8693

General Computer Support / Re: Missing Windows Servicing Packages files & update problems

« on: May 01, 2015, 03:01:27 pm »

The reason the universal disk asks which version is because it has all versions on there and doesn't nail it to the original Pro version that it once was after the eicfg file removal.

The HP disk would be the same if the ISO had the eicfg file removed, but I can't understand why that isn't working.

If you get a chance, try using that DiskPart tutorial to create a bootable USB from the HP disk to see if a repair install will work from that after creating a full system image.

8694

General Computer Support / Re: would 2 gb ram for my intel mothre board spoil the boot

« on: May 01, 2015, 07:22:45 am »

According to the Crucial scan, you would want the 1GB DDR PC2700 which is 2.5V

It's unclear what you have been trying as putting a RAM module into another computer to check it isn't going to work unless the motherboards are identical or the other mobo uses the same spec.

Can you give us a recap of what you have tried and have you checked what the new stick is ?

I think I would have tried to get the memory sorted before reinstalling as hardware trumps software.

8695

General Computer Support / Re: would 2 gb ram for my intel mothre board spoil the boot

« on: May 01, 2015, 07:12:21 am »

See reply #5.

Thanks Willy.

8696

General Computer Support / Re: Windows 8.1 updates.

« on: May 01, 2015, 02:17:12 am »

On re-reading your first post and the resultant blank screen, more info could be derived from Event Viewer https://www.winhelp.us/event-viewer-in-windows.html

Look for any Errors with the same date and time stamp when the updates failed.

You can paste any into the Reply box by clicking on Copy/Copy details as text in the lower right pane then place the cursor in the Reply box, right click and select Paste.

8697

General Computer Support / Re: would 2 gb ram for my intel mothre board spoil the boot

« on: May 01, 2015, 02:05:47 am »

Can you post the motherboard number so that I can look at the specs.

8698

General Computer Support / Re: Missing Windows Servicing Packages files & update problems

« on: May 01, 2015, 01:58:21 am »

When it reverted from the previous failed install using the first disks, it would have restored your previous install from Windows.old so I don't think any corruption would have occurred from that, but I'm not sure if you should have Windows.old after a failed install.

The error 80070005 generally relates to permissions and access denied but a Google for 80070017 comes up with either a bad CD/DVD or DVD drive.

This results in some of the files not getting to the target HDD either because of corruption of the DVD or the disk player isn't reading the DVD correctly.

Before sending you the disks I booted up with each and performed an offboot sfc /scannow which executed without any errors, so I think the disks would be okay and I specifically put the HP one in between the universal ones to give it added protection - but you could try the reinstall with either of the other disks which I ran the eicfg removal on.

CD/DVD drives can go at any time and to eliminate yours as the cause, if you have a 4GB Flash drive you can create a bootable USB from the DVDs by following the DiskPart steps in http://www.wikihow.com/Make-a-USB-Bootable

8699

General Computer Support / Re: Missing Windows Servicing Packages files & update problems

« on: April 30, 2015, 04:01:45 pm »

I can't understand why you are having problems with the install.

I think it was either last year or the year before when I used one of the HP disks to do a repair install to get back in and it went without a hitch.

If it said it would have to reboot I think it should have its own prompts to continue rather than having to start from scratch but....

8700

General Computer Support / Re: Missing Windows Servicing Packages files & update problems

« on: April 30, 2015, 03:17:58 pm »

Don't forget to back up your drivers folders from Windows\System32 and then you can drop them back in after the install.