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Messages - Boggin

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9326
General Computer Support / Re: propsys.dll error ...
« on: November 20, 2014, 05:21:06 pm »
The reason I missed your earlier replies is because I'm not used to seeing them in the Quote and apologies for missing the % out.

I'm not sure why that desktop file isn't being created from the command.

Going back to your Post #3 regarding replacing the file, I've covered that in my last post which you could try - but I had problems with Permissions when following the sevenforums tutorial to replace a file I once had problems with.

Shane who has a greater understanding of system files, will be back sometime today and will advise you of the best course of action after going through the CBS.log - probably.

9327
General Computer Support / Re: propsys.dll error ...
« on: November 20, 2014, 02:41:38 pm »
That doesn't bode well that an offboot sfc is unable to repair all files.

As the CBS.log is quite large and takes some trawling through, Windows has kindly provided a command whereby only the files it is unable to fix can be displayed.

Open a command prompt as an admin then copy & paste the following command -

findstr /c: "[SR]" %windir%\Logs\CBS\CBS,log >"userprofile%\Desktop\sfcdetails.txt

exit (to close the command window)

That command will put a file named sfcdetails.txt onto the desktop which you can attach and Shane will be able to advise on it.

If the system is irreparable then you're probably looking at a Repair or Clean install unless you can copy any corrupt files from the install disk.

A tutorial for that if you need it is at the end of OPTION THREE in http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Repair Install tutorial http://www.sevenforums.com/tutorials/3413-repair-install.html

With either of the installs you will need to back up your drivers folders from C:\Windows\System32 and have the product key at hand.

Belarc Advisor is a program which will list all product keys. http://www.belarc.com/free_download.html

Being in the UK, I'm 8hrs ahead of the Post time stamp.

Did you try the restore points ?


9328
When sfc /scannow is unable to repair some files, the next step is to run an offboot sfc /scannow.

This is done by booting up with a Win 7 SP1 install disk of the same version as your OS - navigating to the Recovery Environment  and enter these commands -

bcdedit |find "osdevice" then using whichever partition letter it gives, enter (assuming C: - and that's a Pipe symbol before find) -

sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows

If you don't have an install disk then you can download and save a Win 7 Home Premium SP1 ISO from http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/page-2#post-124821 ensuring you select the correct version - i.e. 32 or 64 bit.

You can then use http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool to create a bootable USB or DVD.

Tap F12 (usually) as you switch on then using the cursor keys select your bootable Media - ODD is the disk player drive.

You will be momentarily prompted to press any key to boot from your selected media then possibly be presented with a black screen with the option to press F8.

After pressing F8 select Safe Mode with Command Prompt.

Click on Repair your Computer in the splash screen - confirm keyboard/language/currency or whatever you are prompted for using the dropdown then follow the prompts until you get a number of repair options - headed by Startup Repair.

Select Command Prompt and enter the commands as instructed and let us know what the sfc /scannow reports.

I'm off to bed now as it's 12.30am here in the UK but if you have any problems, Shane should be popping in shortly and will help you out.

9329
Are you using Win 7 ?

9330
General Computer Support / Re: propsys.dll error ...
« on: November 19, 2014, 03:57:23 pm »
Did you have a response ?

9331
General Computer Support / Re: propsys.dll error ...
« on: November 19, 2014, 02:52:09 pm »
Have you asked your friend if he'd downloaded anything immediately to this error - in which case the restore points could come to the rescue.

As you have replaced the .dll file from source, I assume you have a Win 7 SP1 install disk ?

See if an offboot sfc /scannow can do anything with it if the restore points aren't an option.

Boot up with the install disk and navigate to the Recovery Environment and select Command Prompt

Enter bcdedit |find "osdevice"  and using whichever partition letter it gives, enter (assuming C: and that's a Pipe symbol before find) -

sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows

You could also check Event Viewer to see if there are any errors related to the files in this article as either of those could have a knock on effect.

http://www.win7dll.info/propsys_dll.html

9332
General Computer Support / Re: Turn Windows features On or Off on Windows 7
« on: November 18, 2014, 08:00:26 am »
Normally when selecting a restore point it's best to select Scan for affected programs, but restoring back to that date will have lost that 25GB the Update Readiness Tool dropped on you.

9333
General Computer Support / Re: Cannot get access to the internet
« on: November 18, 2014, 12:57:50 am »
It can be a chew especially with all of the Windows Updates but at least you end up (in most cases) with a working computer - just be careful with P2P otherwise you'll be back to disinfecting/trouble shooting again.

9334
I had the same problem not so long ago although it wasn't because of an infection and the only thing I could get in with was a Kaspersky Rescue Disk by changing the one off Boot order through F12 as you switch on.

It took about 9.5hrs to scan C: and then initiated a chkdsk /f after I clicked on Shutdown - don't know how it did that as I went to make a cup of coffee and found it running when I came back.

http://support.kaspersky.co.uk/viruses/rescuedisk/

A tutorial is in this article http://www.howtogeek.com/howto/36403/how-to-use-the-kaspersky-rescue-disk-to-clean-your-infected-pc/

It's possible you could still be infected and a conflict between it and Offline Defender could have caused the BSOD, but I've never heard of Defender causing that sort of damage.

An alternative rescue disk you could boot up with is the Paragon Rescue Kit which includes MBR fixes - this includes its own manual http://www.paragon-software.com/home/rk-free/download.html

And Good Luck !

9335
General Computer Support / Re: Turn Windows features On or Off on Windows 7
« on: November 17, 2014, 08:26:43 am »
Depending upon what sfc /scannow reports, create a restore point then in an admin command prompt copy and paste these -

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

With a space in between each command they will all run auto but if any seem to be hanging, just press enter - but give each time to execute to produce its response.

It may report that it cannot find the Catroot2 or the SoftwareDistribution folders but that will be because those batch files you have run will have already renamed them.

Let us know if all of the rest of the commands execute successfully then go back to Windows Updates and do a manual check for updates as you may be prompted.

9336
General Computer Support / Re: Turn Windows features On or Off on Windows 7
« on: November 17, 2014, 08:16:28 am »
I'm in the process of downloading the System Update Readiness Tool now to see what size it is and it started off with a download time of 12.5 mins so it will be a substantial file, but not as big as the 25GB you have experienced as it would take a lot longer than that to download a file that big on here.

The Installation instructions say for it to be installed on the affected computer if selecting Save - so it isn't one these type Fixits that is designed to transfer to another computer and you'd need an external disk to copy and save a file that size across to another computer.

Can you go Start - type services.msc and press enter - scroll down to Windows Installer and ensure that it is set to Manual then scroll back up to ensure Remote Procedure (The RPCSS) is showing as Automatic and Started.

Windows would start Windows Installer when needed but you can click on it then on Start in the top left pane to see if it will start.

I'm not sure if a sfc /scannow run from the command prompt as an administrator would be able to do anything with this but you could give it a try and let us know what it reports.

I've just checked the size of that file in Downloads and it's only showing as 551.509KB which is only about half a GB so don't know where the 25GB came from.

9337
General Computer Support / Re: Turn Windows features On or Off on Windows 7
« on: November 16, 2014, 02:54:46 pm »
That's strange as that page opens straight away for me, although MS are having some Server problems and a number of their links tend to hang awhile or give an Error 503 and they seemed to have pulled some of their help pages.

MS Fixit to download the Windows Update Agent is one of the latter.

I'm not sure what you mean by your No.2 in your last post.

Open a command prompt as an admin by going Start - type cmd.exe - right click on cmd and select Run as administrator and at the command prompt enter netsh winsock reset catalog followed by exit then reboot and try the .NET Framework Repair Tool link again.

This is what MS give for Windows Update Agent Event ID 20 http://technet.microsoft.com/en-us/library/cc735642(v=ws.10).aspx

As their fixit to reset the WU Components is also no longer available, you can also run these batch files to see if they resolve. http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

As an additional measure, open IE - Tools - Internet options - Advanced - scroll down to Security and uncheck any Use SSL boxes and ensure the boxes for Use TLS 1.0, 1.1 and 1.2 are checked.

Ah - found a link for the System Update Readiness Tool - click on the version applicable to your OS http://windows.microsoft.com/en-US/windows7/What-is-the-System-Update-Readiness-Tool and let us know how you get on.

9338
General Computer Support / Re: Turn Windows features On or Off on Windows 7
« on: November 16, 2014, 03:10:11 am »
It would help if you could post the WU fail error code for that update but download and leave running the .NET Framework Repair Tool while you try that update again.

http://www.microsoft.com/en-gb/download/details.aspx?id=30135

If it hasn't represented itself in WU then you could try the direct download from http://www.microsoft.com/en-us/download/details.aspx?id=44686 or just use the direct download anyway.


9339
General Computer Support / Re: Windows 8.1 applications bug
« on: November 13, 2014, 02:58:41 am »
If you can open the admin command prompt, enter DISM /Online /Cleanup-Image /ScanHealth and post what it reports for Shane to interpret.

You could also run the command sfc /scannow to see what that reports.

If you have problems running either of those commands, you may be able to execute them in Safe Mode http://pcsupport.about.com/od/windows-8/ss/windows-8-safe-mode.htm

9340
The program has a check box to auto make a registry backup before the repairs, it even does it when running in auto mode :-)

Shane

Ah - Right, but what is the max demand it could have on resources ?

I think I would still prefer to see what it is doing.

9341
I didn't think you could run WR without interaction given that it's best to back up and the program prompts for a chkdsk before proceeding as well as booting in a clean boot ?

Can't remember now how much of the computer's resources it can take up, but at times that could impact upon performance when doing something else ?


9342
You could try the DISM commands from the admin command prompt.

DISM /Online /Cleanup-Image /ScanHealth will tell you if any thing is wrong and using the /RestoreHealth switch instead of ScanHealth followed by a sfc /scannow can usually resolve most problems.

9343
General Computer Support / Re: Driver Update
« on: November 08, 2014, 07:53:45 am »
I occasionally run the free version of Slimdrivers (don't pay for anything unless I have to) to check for any out of date drivers and found that it used to include adware called Konrad or Korad something or other.

A Google on it produced that in itself it wasn't harmful but could be exploited as a backdoor, so I always uninstalled it when done as I always downloaded the drivers from the manufacturer's sites because while it said it had updated, Device Manager was still showing as the older version.

This Konrad/Korad# may be what Kaspersky is finding or did you forget to uncheck the box for MyPCBackup ?

Run AdwCleaner to see what that finds http://www.bleepingcomputer.com/download/adwcleaner/

This is a tool specifically designed for getting rid of adware/toolbars.

Click on Scan and uncheck any item it lists in the lower box when it has completed, else click on Report and it will show you what it will delete.

Close the report then click on Clean if it has found anything then run Slimdrivers again to see if Kaspersky still doesn't like it.

I've downloaded Slimdrivers and ran a scan with both SuperAntiSpyware and AdWcleaner and neither found any PuPs/adware related to Slimdrivers - but I unchecked the box for MyPCBackup before downloading.

9344
General Computer Support / Re: Cannot install Windows Updates
« on: November 07, 2014, 01:08:24 am »
I think the offboot sfc /scannow would be a quicker option to try first.

9345
General Computer Support / Re: Cannot install Windows Updates
« on: November 06, 2014, 03:58:15 pm »
Sometimes you can get sfc telling you one thing and chkdsk another, but it was that it is reporting 0 KB in bad sectors as more important.

Run the sfc /scannow again and if it continues to report files it is unable to repair then copy & paste the [SR] CBS Log files for Shane to have a look at, but I think you will need to at least run the offboot sfc /scannow if it does continue to report corruption.

9346
General Computer Support / Re: Cannot install Windows Updates
« on: November 06, 2014, 10:39:07 am »
Just as an afterthought to that, it may be best if you first open a command prompt as an admin and enter chkdsk

This is a read-only mode and it may tell you to run a chkdsk /f or chkdsk /r if it finds anything wrong.

The latter will be if it finds bad sectors which is what I want to check.

You could still run the chkdsk /f if prompted, but let us know what it reports before and after.

9347
Thank you Boggin for the warning.

Thank you Shane for doing it.

It's best not to post personal details in an open forum and Shane will have been able to get your e-mail address from your e-mail.

9348
General Computer Support / Re: Cannot install Windows Updates
« on: November 06, 2014, 08:22:35 am »
When you click on the error code it will give you a number of possible solutions.

We can only replicate those if we had the same error code, but the only solution I came across was someone having to do a repair install in Vista.

This is how to get the best out of sfc /scannow http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

As you will see from the tutorial there is a command that will put the CBS Log onto your desktop with just the bits that it is unable to repair.

If that doesn't open when you double click on it, right click on it and select Open with then select Notepad which you can then copy & paste into the reply box.

To do that, place the cursor at the beginning of the text and hold the left mouse button down then drag across and down to highlight the text.

Right click in the text area and select Copy then place the cursor in the reply box and select Paste.

It's easier to read in this format as the CBS Log is quite large with all of the bits that it has checked and repaired.

When you get a sfc /scannow report that says it is unable to repair some files then you are usually looking at either a Repair install, Reinstall or factory reset but with an install disk you can do an offboot sfc /scannow that can usually repair the files from a fresh source.

If you don't have a Win 7 x64 SP1 install disk you can download and Save the ISO for your version from http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/page-2#post-124821

You can then use http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool to create a bootable USB or DVD.

To boot up with the disk you will probably have to change the Boot order which you can do by tapping F12 (usually) as you switch on, but you will see which of the two keys to press as they appear at the bottom of the screen when you boot up.

F2 is usually for Set up (BIOS) and the other is for a one off change of Boot order.

Use the cursor keys to highlight the media you are using (ODD = Optical Disk Drive and is the disk player) - insert the media and press enter.

You will momentarily be prompted to press any key to boot from that media - do that and after it has loaded you may be presented with a screen with the option to Press F8.

Do that then select Safe Mode with Command Prompt.

This will take you onto a splash screen where you select Repair your Computer - use the dropdown to change currency/language or what it prompts you for if applicable.

You will then be in the Recovery Environment where you select Command Prompt.

At the command prompt enter bcdedit |find "osdevice" (that's a Pipe symbol before find and is the upper case of \)

Using whichever partition letter it gives enter (assuming C: ) -

sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows

exit (to close the command window when done)

Remove the bootable media and click on Restart

If that reports that it has fixed files then you can try the Update again.

9349
General Computer Support / Re: Cannot install Windows Updates
« on: November 06, 2014, 03:20:50 am »
Can you open a command prompt as an admin and run sfc /scannow to see what that reports.

9350
General Computer Support / Re: Cannot install Windows Updates
« on: November 06, 2014, 12:38:45 am »
What error code does it give for it now ?

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