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Messages - Boggin

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On reflection with this, some adware can also prevent connectivity which Combofix may not pick up.

To check if this is the case, go Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons)

If IE opens, click on the Home page icon and see if you can browse.

If that's a go then download AdwCleaner and as an added measure to ensure everything has gone, use the Junkware Removal Tool link lower down the page

General Computer Support / Re: I have problems with my PC
« on: August 07, 2014, 04:01:12 PM »
Leave any tune up programs like that well alone as they will always find things to clean and quite often because of the indiscriminate way they clean the registry, you'll end up with a screwed system.

MSRT will scan a file for you but it only does one at a time.

If ComboFix gives you a clean bill of health and you are still unable to connect, you will need to check that all your Network Services are Started

Click on Start, type services.msc then press Enter.

Their startup type should be Automatic or Manual

COM+ Event System
Computer Browser
DHCP Client
DNS Client
Network Connections
Network Location Awareness
Remote Procedure Call (RPC)
TCP/IP Netbios helper
Wired Autoconfig is set to manual.
WLAN AutoConfig (Vista/7 wireless configurations only)

If a service is not running, click on it to highlight then click on Start (top left).

If it fails to start then right click to open its Properties and check the Dependencies and that each of them are running.

Any Dependencies that aren't listed in Services can be found in Device Manager/View/Show hidden devices/Non Plug and Play Drivers and could have a yellow alert against them.

Also check for any yellow alerts/red crosses or a downward arrow against the Network adapters.

General Computer Support / Re: Tweaking
« on: August 06, 2014, 10:11:32 PM »
It would be better to run chkdsk without any switches and if it finds bad files/sectors it will tell you the switch to use.

This is because if the /r switch is used and there are bad sectors, data can be lost as it moves what it can to the good areas of the disk and the check is much quicker when run in just read-only mode.

If it finds bad sectors then you should back up your personal stuff before running a chkdsk /r.

The /r switch has the attributes of /f so it will repair as it moves the data

General Computer Support / Re: I have problems with my PC
« on: August 06, 2014, 09:21:27 AM »
Are you able to download the free version of MBAM to run a scan with that

That sounds like a result  :smiley:

Perhaps Shane may have an answer on that, but glad that you've finally got it fixed.

I thought you had already turned it off and then back on in Features from my Post #9 ?

General Computer Support / Re: Windows Media Player issue
« on: August 03, 2014, 06:07:45 PM »
You haven't said if you've checked your restore points back to when it was working, as this problem could have been the result of something you had downloaded.

If the codec isn't installed on your computer then sfc /scannow probably wouldn't be able to replace it whereas this MS Fixit or the manual Advanced steps could.

I install the free version of Slimdrivers occasionally to check that mine are up to date and then uninstall it when I'm done as it tends to run in the background even when it isn't booted up.

General Computer Support / Re: Windows Updates fails configuring
« on: August 02, 2014, 10:13:59 AM »
The free version of MBAM is an effective anti malware scanner which you could try

You're welcome Jim.


If any drivers on the mobo support site post-date your build then they will be newer versions.

General Computer Support / Re: Windows Updates fails configuring
« on: July 31, 2014, 04:53:42 PM »
ComboFix isn't compatible with Win 8.1 yet (dated May 2014)

Using MBAM, click on the Scan option in the Menu bar and select Custom Scan/Scan Now and that will give you options of drives to scan.

When you ran the memtest did you run it on just one stick at a time as you should ?

You will be able to get the drivers from the mobo support site, but as there appear to be more than one version of the AUSTEK P8Z77-(LGA1155), it would be best for you to Google for your model.

As you are using the Netgear USB wireless adapter only, then go into Device Manager/Network adapters - right click on the Atheros and select Disable.

Not sure why you have two Gigabit showing or two MS Virtual WiFi Miniports - unless you are using them, but the Miniports can cause connectivity problems and disabling those as well could help if not in use.

Edit - Have you checked Event Viewer to see what is stopping when Skype crashes, any Errors will have the Date & time stamp on them.

General Computer Support / Re: Windows Updates fails configuring
« on: July 30, 2014, 05:54:40 PM »
Unless Shane has something up his sleeve then the only remaining option could be to Refresh

Well, the Hiren's disk must have fixed something unless it was one of the chkdsks you ran because previously you only had a black screen with Error on it - but glad you've managed to restore it.

Edit - the OEM disks I have for my Toshiba also have AMD and Intel drivers on it and while once it started to install Intel but changed to AMD during a factory reset, as it's supposed to detect what you have installed - so that may not be it.

Now that you have the computer back up and running, clone it again and retry the XP disks on that or clone the other HDD with the new clone and try it on that one.

Have you backed up all of the photos etc that your friend's wife wanted and are able to recover them, as you will lose all of those with a factory reset.

Thats why we cloned the drive. Old drive has all the data and is untouched. With the clone we can do what ever and worse case we clone it again and start over.


I wasn't sure if individual files can be restored from the clone or if it was an all or nothing as the Windows system image is, but as there are two HDDs to play with then I would go for the factory reset - the idea was to get back into Windows somehow.

Just one more note.  I've been playing with the idea of trying to trigger the recovery process from the cloned hard drive.  The recovery partition should have the original recovery files that came with the computer on it (not the recovery disks I purchased).  I used the Mini XP application on the Hirens disk to access files on the recovery partition, found an application called restore, and double clicked on it.  The expect HP restore program started.  I'm at the point where I can just click the button and see if it will actually run the restore...  shall I go ahead?

Have you backed up all of the photos etc that your friend's wife wanted and are able to recover them, as you will lose all of those with a factory reset.

When you ran the chkdsk /f from the Recovery Console did you enter the cmd as chkdsk c: /f so it would know which partition to check ?

Came across this Fred Langa article on the bootcfg cmd which has a slightly different take on it which may/not help

The Memtest86+ site is up again and you may find this tutorial useful in using it

I found that the Kaspersky Rescue disk can initiate a chkdsk /f after it has scanned C:

This scan took about 9hrs on this machine and after I clicked on the Shutdown option on completion, went away and came back to find a chkdsk /f running which fixed my problem of a black screen, although the black screen only had a big white cursor arrow on it and not the Error alert message - but it's worth a shot.

I dont think it is a virus, I think you have a drive crashing and is what is causing everything.

When windows shuts down it will hang if it is unable to stop a driver. So the question is, which driver is doing it? Cam driver? Video Driver? Audio? network?

The first thing to do, since we dont know which driver is causing it, is to make sure you have the latest versions of all those drivers, including the chipset drivers. have you done that yet?


Hey, Thanks for the response.

I have updated all my drivers since this started happening, I will go over them all again just in case. I am using the "search automatically for updated driver software" on the Device Manager, is this okay? or should I download all the drivers myself and install them manually?

It's always best to do them manually as Windows rarely has the latest drivers, but have you checked Event Viewer or Reliability history to see what they report.

You haven't said which OS you are using but with Win 7 you can run Disk Cleanup as an admin by right clicking on it and selecting Run as administrator as well as going Start - type %temp% - press enter and if there are a substantial number of files in there, then go Organize - Select all - Organize - Delete - confirm then check the box and click in Skip as the system could be getting bogged down with temp files etc.

This could also be a memory problem and unfortunately the Memtest86+ site appears to be down, but you can leave just one RAM module installed and run Windows own memory test then repeat the procedure with each of the remaining sticks - being careful only to handle them by their edges and laying them down on a non conductive surface when removed.

OK, it looks like I now have two identical drives.  Booting from either has the same result.  In the upper left hand corner appears the word Error!

I'm ready to begin the repair.

Cloning isn't going to restore the computer - it's just a fall back to retain the status quo should something go wrong during the clean install.

I had intended to offer my condolences on the death of your friend but was focusing on the problem at hand - but can you check with your friend's widow to see if your friend had created any system images as if/when the clean install is successful, you will be able to restore with that and as you have two HDDs, the original will always have the original personal files on.

I think you should still see if you can reincarnate the original HDD with either the Kaspersky or Hirens Boot disks prior to trying the clean install given the problems you've had so far.

Are you able to be selective in what you can restore from that cloning program or is it like Windows system image where it is all or nothing ?

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