9676
General Computer Support / Re: PC won't boot !!!!!
« on: July 23, 2014, 08:56:22 am »
Does it give you any other prompts with that error message such as pressing F2 to load default and continue ?
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9677
General Computer Support / Re: HP Pavilion a1012x Recovery Problem - Windows XP
« on: July 23, 2014, 08:49:11 am »
Wonder if this Repair disk with its auto repair would get you past that https://neosmart.net/blog/2012/windows-xp-system-repair-and-recovery-cds-available/
Edit - Sorry, thought this was a freebie.
The Kaspersky or Hiren's disk should be able to help, which are free.
Edit - Sorry, thought this was a freebie.
The Kaspersky or Hiren's disk should be able to help, which are free.
9678
General Computer Support / Re: HP Pavilion a1012x Recovery Problem - Windows XP
« on: July 22, 2014, 10:56:03 am »
Shane may have a fix for that but if you can boot up into Recovery on the original HDD, then perhaps a repair install may be an easier option given that you have a XP CD ? http://pcsupport.about.com/od/operatingsystems/ss/instxprepair1.htm
You could also see if a Kaspersky Rescue disk would repair things for you on that HDD http://support.kaspersky.co.uk/4162
There's also Hiren's Boot CD which has a Mini Windows XP to repair/recover a dead OS (so it says) http://www.hiren.info/pages/bootcd
I fumbled my way through a Kaspersky disk recently but have never used Hiren's but with your current problems, it's probably time to look for another solution to using the OEM disks on the new HDD.
Shane may be able to give you some advice on using those disks.
You could also see if a Kaspersky Rescue disk would repair things for you on that HDD http://support.kaspersky.co.uk/4162
There's also Hiren's Boot CD which has a Mini Windows XP to repair/recover a dead OS (so it says) http://www.hiren.info/pages/bootcd
I fumbled my way through a Kaspersky disk recently but have never used Hiren's but with your current problems, it's probably time to look for another solution to using the OEM disks on the new HDD.
Shane may be able to give you some advice on using those disks.
9679
General Computer Support / Re: HP Pavilion a1012x Recovery Problem - Windows XP
« on: July 22, 2014, 09:11:56 am »
What happened to the old HDD and why did you have the computer ?
9680
General Computer Support / Re: Windows Media Player issue
« on: July 22, 2014, 05:17:43 am »
If you still have problems after going through that lot, then I would suspect that your computer could still be infected and you could do worse than run ESET Online Free Scanner http://www.eset.com/us/online-scanner/
After it has loaded, click on Advanced and check all of the boxes except the bottom one (think it's for a Proxy) then disable your AV immediately prior to clicking on Scan and wait for it to do its thing as it can take a while.
Hopefully it will find something and if it does, re-run the ESET Repair Tool if WMP is still buggy.
What did you do to disinfect the computer other than remove programs/files - did you use any anti malware scanners and which AV program are you using ?
If WMP still doesn't work, then perhaps Shane will have some other suggestions as I've given you all that I have in my arsenal to fix WMP.
After it has loaded, click on Advanced and check all of the boxes except the bottom one (think it's for a Proxy) then disable your AV immediately prior to clicking on Scan and wait for it to do its thing as it can take a while.
Hopefully it will find something and if it does, re-run the ESET Repair Tool if WMP is still buggy.
What did you do to disinfect the computer other than remove programs/files - did you use any anti malware scanners and which AV program are you using ?
If WMP still doesn't work, then perhaps Shane will have some other suggestions as I've given you all that I have in my arsenal to fix WMP.
9681
General Computer Support / Re: Windows Media Player issue
« on: July 22, 2014, 01:24:08 am »i ran both fixwin and fix wmp but still got the same problem.
From that link did you also try the Advanced WMP Troubleshooting sub link ?
You can also reinstall WMP by unchecking it's box in Programs & Features/Turn Windows features on or off/Media Features - reboot then go back into Features and recheck its box.
There's also this YT showing how to fool Windows into thinking it hasn't been installed to reinstate it http://www.youtube.com/watch?v=ubyHbleePZs and there's also this ESET Repair Tool that you could try which is designed to repair services following an infection http://kb.eset-la.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe
9682
General Computer Support / Re: HP Pavilion a1012x Recovery Problem - Windows XP
« on: July 21, 2014, 02:55:11 pm »
Just for info - Memtest86+ or any memory test should be done on just one stick at a time, but if you have alternated when removing one stick and nothing has changed, then the sticks should be good.
9683
General Computer Support / Re: Sudden printing dissabled
« on: July 21, 2014, 02:12:44 pm »
The Teredo Tunneling Pseudo-Interface doesn't reinstate on the reboot as other devices do in Device Manager.
I had to fix this a while ago for someone else and before I advised uninstalling, I tried it myself after first creating a restore point and it didn't for me.
Went on a Google run and came across http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/how-to-install-teredo-tunneling-pseudo-interface/754c8f29-3a87-4e77-babd-a69c8910e17e but it may have Dependencies in Non-Plug and Play Drivers which you need to click on View/Show hidden devices in Device Manager to view.
I uninstalled it again and followed those steps and it came back in Device Manager.
If there's anything wrong in Non-Plug and Play Drivers, it will have a yellow alert against it and expanding, scroll down if needed until you come across the item with the alert.
For the most part I think they will reinstate on the reboot or Action/Scan for hardware changes after uninstalling - but always create a restore point first before making any changes - if in doubt, do nothing and post if you find any of them with a yellow alert against them.
Sometimes printing problems can arise because the Print Spooler has stopped for some reason in Services and this should be set to Started and Automatic and it's only Dependency is RPC and if that is stopped, then you would also have a myriad of other problems as well.
What's that other device with the yellow alert in Devices and Printers ?
I had to fix this a while ago for someone else and before I advised uninstalling, I tried it myself after first creating a restore point and it didn't for me.
Went on a Google run and came across http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/how-to-install-teredo-tunneling-pseudo-interface/754c8f29-3a87-4e77-babd-a69c8910e17e but it may have Dependencies in Non-Plug and Play Drivers which you need to click on View/Show hidden devices in Device Manager to view.
I uninstalled it again and followed those steps and it came back in Device Manager.
If there's anything wrong in Non-Plug and Play Drivers, it will have a yellow alert against it and expanding, scroll down if needed until you come across the item with the alert.
For the most part I think they will reinstate on the reboot or Action/Scan for hardware changes after uninstalling - but always create a restore point first before making any changes - if in doubt, do nothing and post if you find any of them with a yellow alert against them.
Sometimes printing problems can arise because the Print Spooler has stopped for some reason in Services and this should be set to Started and Automatic and it's only Dependency is RPC and if that is stopped, then you would also have a myriad of other problems as well.
What's that other device with the yellow alert in Devices and Printers ?
9684
General Computer Support / Re: Windows Media Player issue
« on: July 21, 2014, 04:28:25 am »
Sometimes opening the command prompt as an admin and entering regsvr32 quartz.dll can do it but give this a try if that doesn't do it http://www.thewindowsclub.com/repair-windows-media-player-with-fix-wmp-utility
Edit - Forgot to add that using your Restore Points back to when it was working could also help, especially if this has just occurred following a download of anything else.
Edit - Forgot to add that using your Restore Points back to when it was working could also help, especially if this has just occurred following a download of anything else.
9685
General Computer Support / Re: Windows Media Player issue
« on: July 21, 2014, 03:52:47 am »
Running a sfc /scannow as an admin from the command prompt should fix that.
9686
General Computer Support / Re: Needed fixed.
« on: July 21, 2014, 02:05:36 am »
Did you check Event Viewer ?
9687
General Computer Support / Re: Windows8 update
« on: July 20, 2014, 01:43:04 am »
The tutorial for the clean boot walks you through and how to revert to a normal boot, but it's the only method I know of that can isolate programs (except an AV program) to determine if any are in conflict.
The only way to isolate the AV program as the cause would be to either disable it, change it for something else or boot up into Safe Mode with Networking, but Windows Updates don't work in Safe Mode with Networking.
A tech would probably use the same method to eliminate any possible software conflicts, so why pay someone to do what you can do yourself.
Read carefully through or even print out the tutorial so you are familiar with all of the steps and then proceed with confidence.
I was nervous the first time I factory reset my laptop but trusted Windows to know what it was doing, just as MS gives the steps for performing a clean boot.
The only way to isolate the AV program as the cause would be to either disable it, change it for something else or boot up into Safe Mode with Networking, but Windows Updates don't work in Safe Mode with Networking.
A tech would probably use the same method to eliminate any possible software conflicts, so why pay someone to do what you can do yourself.
Read carefully through or even print out the tutorial so you are familiar with all of the steps and then proceed with confidence.
I was nervous the first time I factory reset my laptop but trusted Windows to know what it was doing, just as MS gives the steps for performing a clean boot.
9688
General Computer Support / Re: Needed fixed.
« on: July 20, 2014, 01:15:19 am »
I don't know if Shane's WR program executes these commands but you could try manually entering them to see if it fixes the problem.
http://blogs.msdn.com/b/notime/archive/2013/10/18/fix-store-app-in-windows-8-1.aspx
Also came across where someone was able to install the apps when connected WiFi to the router but not when using wired - no explanation for that other than perhaps a buggy LAN adapter ?
Have you checked Event Viewer for a date and time stamp which relates to the error/failure ?
http://blogs.msdn.com/b/notime/archive/2013/10/18/fix-store-app-in-windows-8-1.aspx
Also came across where someone was able to install the apps when connected WiFi to the router but not when using wired - no explanation for that other than perhaps a buggy LAN adapter ?
Have you checked Event Viewer for a date and time stamp which relates to the error/failure ?
9689
General Computer Support / Re: Internet Explorer 8 bombs at startup.
« on: July 19, 2014, 09:00:56 am »
That sounds like bundled unwanted software that came with another download, so there maybe something else listed with the same date stamp - but glad you were able to find the culprit and thanks for the update.
9690
General Computer Support / Re: PC won't boot !!!!!
« on: July 19, 2014, 02:01:57 am »
If you tap F8 as you switch on, you should be able to select Disable auto restart on failure and that will give you a BSOD error code which could be 8C000002 (from a Google), but post what you get.
Express Gate is a feature of ASUS mobos to facilitate quick booting, so after booting up with F8 you may also be able to select Safe Mode with Networking and download it from ASUS (there's also a patch for it in Utilities), but from http://www.sevenforums.com/hardware-devices/245654-express-gate-installation-incomplete-asus-motherboard.html you should be able to disable it in the BIOS.
http://www.asus.com/Motherboards/M4A79T_Deluxe/HelpDesk_Download/
How did you manage to download WR ?
I'm not sure from your post about the origin of that Win 7 Enterprise HDD because if that was a single licence registered to another motherboard, then it's not likely to work anyway without reactivation from MS if you can convince them a mobo change was essential.
Express Gate is a feature of ASUS mobos to facilitate quick booting, so after booting up with F8 you may also be able to select Safe Mode with Networking and download it from ASUS (there's also a patch for it in Utilities), but from http://www.sevenforums.com/hardware-devices/245654-express-gate-installation-incomplete-asus-motherboard.html you should be able to disable it in the BIOS.
http://www.asus.com/Motherboards/M4A79T_Deluxe/HelpDesk_Download/
How did you manage to download WR ?
I'm not sure from your post about the origin of that Win 7 Enterprise HDD because if that was a single licence registered to another motherboard, then it's not likely to work anyway without reactivation from MS if you can convince them a mobo change was essential.
9691
General Computer Support / Re: Internet Explorer 8 bombs at startup.
« on: July 19, 2014, 01:22:43 am »
If it still fails in a clean boot then that will point to your AV or aspects of it such as AVG Secure Search Toolbar if using AVG or you may have picked up a malicious one - so did this occur shortly after downloading anything - in which case your restore points should be able to come to your rescue and have you tried running IE without add-ons ?
9692
General Computer Support / Re: Half way there...
« on: July 18, 2014, 02:09:52 pm »
I tried the Repair/Upgrade option a couple of times on here just for the hell of it and for the experience and it took ages and to boot, it failed each time at the same spot and then I had to sit and wait while it restored from Windows.old - never did find why that was unless it's because this is an OEM build ?
9693
General Computer Support / Re: Half way there...
« on: July 18, 2014, 09:06:49 am »Did an offboot sfc.
Windows Resource Protection did not find any integrity violations.
next step is the repair install... will wait for more free time for that one.
Alain
Strange.... - but hope you have better luck with the Repair install.
Don't forget to back up your Drivers folders in System32 as the ISO doesn't include any and then you will be able to drop them back in after.
9694
General Computer Support / Re: Internet Explorer 8 bombs at startup.
« on: July 18, 2014, 06:10:06 am »
As IE is part of Windows, see if running a sfc /scannow or chkdsk /f from the Command Prompt as an admin does anything for you.
The sfc will tell you what has been done in the cbs log and you can read the chkdsk report in Event Viewer.
The sfc will tell you what has been done in the cbs log and you can read the chkdsk report in Event Viewer.
9695
General Computer Support / Re: Internet Explorer 8 bombs at startup.
« on: July 18, 2014, 01:58:54 am »
You may want to use the restore point to revert what WR may have done, but have you tried resetting IE to defaults as this problem is usually caused by add-ons.
To confirm, run IE without add-ons - go Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons) and click on the home page icon to browse.
The reason Opera is being affected is because other browsers use aspects of IE and if that's buggy, then it can affect other browsers.
When down/upgrading IE because of problems then it's best to reset it to defaults first so you don't take its problems with you.
To confirm, run IE without add-ons - go Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons) and click on the home page icon to browse.
The reason Opera is being affected is because other browsers use aspects of IE and if that's buggy, then it can affect other browsers.
When down/upgrading IE because of problems then it's best to reset it to defaults first so you don't take its problems with you.
9696
General Computer Support / Re: Windows8 update
« on: July 18, 2014, 01:35:54 am »
When a trial program expires and you don't intend to go Pro then it's best to uninstall it as aspects of it could be the cause of the problem, so either uninstall it or perform a clean boot and then try the updates to confirm.
The clean boot may also ID any other cause of a conflict but don't leave the program disabled in msconfig before you uninstall it as you will leave orphaned files.
http://support.microsoft.com/kb/929135
Perhaps Shane could delete your duplicate post.
The clean boot may also ID any other cause of a conflict but don't leave the program disabled in msconfig before you uninstall it as you will leave orphaned files.
http://support.microsoft.com/kb/929135
Perhaps Shane could delete your duplicate post.
9697
General Computer Support / Re: Hardware problem and windows problem all in one
« on: July 18, 2014, 12:31:01 am »
I'm wary of beta anything but if that's caused an improvement.....
I'm not that deep into hardware but the idle temps look okay as they are well below 50.
Here are a couple of calculators to determine if the PSU you are using is up to the job - a failing PSU can also cause problems when it is over taxed.
However, if the PSU was going bad then Furmark and Prime95 would crash the computer, so the existing freeze could be a pointer to that.
http://files.extremeoverclocking.com/file.php?f=103
http://images10.newegg.com/BizIntell/tool/psucalc/index.html?name=Power-Supply-Wattage-Calculator
http://extreme.outervision.com/psucalculatorlite.jsp
Just as an Edit to this, you may find SpeedFan useful if the GPU fan speed isn't auto increasing and causing the freeze as it will increase it for you.
http://www.almico.com/speedfan.php
I'm not that deep into hardware but the idle temps look okay as they are well below 50.
Here are a couple of calculators to determine if the PSU you are using is up to the job - a failing PSU can also cause problems when it is over taxed.
However, if the PSU was going bad then Furmark and Prime95 would crash the computer, so the existing freeze could be a pointer to that.
http://files.extremeoverclocking.com/file.php?f=103
http://images10.newegg.com/BizIntell/tool/psucalc/index.html?name=Power-Supply-Wattage-Calculator
http://extreme.outervision.com/psucalculatorlite.jsp
Just as an Edit to this, you may find SpeedFan useful if the GPU fan speed isn't auto increasing and causing the freeze as it will increase it for you.
http://www.almico.com/speedfan.php
9698
General Computer Support / Re: Half way there...
« on: July 17, 2014, 10:16:50 am »
Once you've created the bootable disk, the offboot sfc only takes about 20 mins and if that doesn't do it then it will have to be the Repair Install.
If after booting up with the disk and has loaded the drivers, it doesn't take you to the splash screen, you will need to permanently change the boot order, navigate to the Recovery Environment - Restart then perform the sfc on the next boot.
If after booting up with the disk and has loaded the drivers, it doesn't take you to the splash screen, you will need to permanently change the boot order, navigate to the Recovery Environment - Restart then perform the sfc on the next boot.
9699
General Computer Support / Re: Hardware problem and windows problem all in one
« on: July 17, 2014, 10:08:41 am »
Run http://www.majorgeeks.com/files/details/furmark.html for about 20 mins and watch the onscreen temps.
Knock it off if it goes over 65 to prevent possible heat damage.
Knock it off if it goes over 65 to prevent possible heat damage.
9700
General Computer Support / Re: Half way there...
« on: July 17, 2014, 09:57:55 am »
I haven't seen any sign of a sfc being done but I would have thought that an offboot sfc /scannow from a clean source would have put all Windows files back to the way they should be and is usually an alternative to a repair install.
I've certainly seen a MSMVP advise it on another forum.
I've certainly seen a MSMVP advise it on another forum.