Messages

101

General Computer Support / Re: Strange video problem

« on: June 23, 2015, 08:38:51 am »

That video played fine for me in IE 11, although he can hardly lecture anyone on healthy eating - the size of him - probably too many Texas steaks

Not sure if this MS Fix it will do anything for you https://support.microsoft.com/en-us/mats/video_freezes_or_crashes but have you tried another browser ?

Resetting IE to defaults or running it without add-ons may give An improvement or try the videos in Safe Mode with Networking or in a clean boot should something on your computer be causing a conflict.

They do open fine when I try them in Chrome on the same PC.  They don't work in safe mode with networking or with all add-ins disabled in the IE.  Something is preventing them from running in IE and since I have to use IE for a couple of other things I need to correct the problem.

102

General Computer Support / Strange video problem

« on: June 22, 2015, 07:22:26 pm »

I have a really strange problem viewing some videos on my laptop.  Most videos come up just fine but on a few websites they won't come up matter what I do.  I have the latest version of flash player installed as well as Java and directX 11.  I have no idea what I need to get the videos to work on the websites that they don't work on.  One of them that I have the problem consistently on its is one: http://www.ijreview.com/2015/06/347845-texas-just-suckerpunched-michelles-school-lunch-rules-bringing-back-one-students-favorite-food/?utm_source=email&utm_campaign=morning-newsletter&utm_medium=owned although there are some others.  I've even tried doing a reinstall of the operating system (Windows 7x64 Pro SP1) and it didn't make any difference. 

System specs are shown in the attached Speccy screen capture.


Any ideas are appreciated!

103

General Computer Support / Re: Errors found

« on: May 19, 2015, 04:23:32 pm »

Looks like the problem is in the winsxs folder, if that is the case then a repair install would be the best answer. Do you have the Windows setup disk by any chance?

Shane

Yes, I have the Windows setup discs.  I'll try to get around to it tomorrow sometime.

104

General Computer Support / Re: Errors found

« on: May 19, 2015, 03:43:37 pm »

The point I went back to previously it as far back as I can get to work.  Trying to go back to one earlier than that fails.

105

General Computer Support / Re: Errors found

« on: May 19, 2015, 12:44:55 pm »

I have some other random strange occurrences happening.  For example, the pulldown menu where you select shutdown, restart, etc. doesn't work, I only have the one option that is displayed.  I also have a couple of updates that will install correctly, I know that KB3035583 is one of them.

106

General Computer Support / Re: Errors found

« on: May 19, 2015, 08:27:16 am »

I first tried to uninstall that update and it wouldn't uninstall so that I went ahead and restored to a point before it was installed.  The restore completed successfully and that update wasn't there when I checked but I still have the same problem.

107

General Computer Support / Re: Errors found

« on: May 18, 2015, 05:30:07 pm »

The same thing happened.  The prescan reported no errors but the SFC scan report corrupt files that it couldn't repair.

108

General Computer Support / Re: Errors found

« on: May 18, 2015, 04:09:26 pm »

I did run the prescan first came up with no errors found.  I then proceeded to run the SFC scan to see if the original problem I had started working on had been corrected and it wasn't.  That's the reason I sent the CBS log.

109

General Computer Support / Re: Errors found

« on: May 18, 2015, 03:38:59 pm »

SFC didn't tell me what files are corrupt when it ran.  Here's a link to a copy of the CBS log file that was generated: https://dl.dropboxusercontent.com/u/24240081/CBS.log

110

General Computer Support / Re: Errors found

« on: May 18, 2015, 03:11:34 pm »

I completed all of that but when I rescan SFC I still get that message back saying that he found corrupt files that it cannot repair?

111

General Computer Support / Errors found

« on: May 16, 2015, 08:44:28 pm »

I've been getting an error that corrupt files were found in couldn't be repaired while running SFC/scannow.  I was going to use the Tweaking Windows repair tool and when I ran the pre-scan I got the following information:

"Scanning Windows Packages Files.
Started at (5/16/2015 11:37:59 PM)

These Files Are Missing: (Total: 6)
C:\Windows\servicing\Packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat
C:\Windows\servicing\Packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
C:\Windows\servicing\Packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.cat
C:\Windows\servicing\Packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.mum
C:\Windows\servicing\Packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat
C:\Windows\servicing\Packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum

Problems were found with the packages files, these files need to be replaced (These mainly only effect installing Windows Updates.)
The SFC (System File Checker) doesn't scan and replace some of these files, so you may need to replace them manually.
These files do not keep the repairs from working, you may still run the repairs in the program.

If you need help in replacing these files, post on the Forums at Tweaking.com for help.

Files Checked & Verified: 3,797
Done (5/16/2015 11:38:16 PM"


What do I need to do to replace the files?

112

General Computer Support / Re: Internet explorer gone(?) -generally quirky-SLOOOW

« on: March 21, 2015, 03:18:38 pm »

MSRadell, thanks for the quick reply to my post. I am using windows 7.I hope I don't have to reinstall, as windows was preinstalled on my computer and I don't have a disc. It's rather expensive to purchase...

If it came preinstalled, you probably have a reinstallation partition on your hard drive from the manufacturer, that's something that Toshiba doesn't every computer they sell.  You can check the Toshiba website but I believe if you hit F11 during the boot process it will take you to the reinstallation partition.  Also the serial number for the software should be on the bottom of the computer.

113

General Computer Support / Re: Internet explorer gone(?) -generally quirky-SLOOOW

« on: March 21, 2015, 09:14:08 am »

It sounds like you're the point where a reinstallation of Windows 7 is in order.  Unless you have a system image backup when everything was running correctly it's going to be nearly impossible to add back in any registry values that were deleted by the registry cleaner.  Hopefully you can accomplish what needs to be done with a repair install which won't affect your other installed programs however it may be necessary to go to the nuclear option and start clean with a complete reformat of your hard drive!

One other thing, what version of IE are you using?  If it's Windows 11 you may be able to go to the control panel, add and remove programs, view installed updates and remove the update for Windows 11.  That will take you back to the previous version of Internet Explorer which may work correctly.

114

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 12, 2015, 06:16:21 pm »

It seems that we all learn new tricks every time we find a new problem!  This is certainly something very different than anything I've ever seen before too.

115

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 12, 2015, 10:47:54 am »

I just thought I would post a quick follow-up to let everyone know what I found. Last night after trying everything suggested here and many other things and not making any improvements I got desperate so I completely reset my router. For some reason it was causing the problem. I have no idea why with only affecting IE but it was so now everything is back to normal.

116

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 11, 2015, 07:12:50 pm »

The LAN settings were already set that way. I tried the GPU settings but they didn't make any difference and I didn't think they would because I got an Nvidia graphics card with 2 GB in it on this machine.

117

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 11, 2015, 07:02:42 pm »

Yes they were installed this afternoon.

118

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 11, 2015, 06:46:41 pm »

History files and cache have both been cleared with no effect. This installation used to run very quickly but deteriorated over the last week or two. A system restore did not correct the problem.

119

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 11, 2015, 05:06:40 pm »

OK good, so how are the problems currently? You say that some pages open slowly, what other things happen?

Have you alos tried another browser to compare, like firefox or chrome?

If the same slow pages happen in those then we know it isnt an IE problem

Shane

I don't have any other browsers installed at the present time, I have Firefox installing right now. The problem still remains the same. For example it took this page about 11 seconds to open once I click the link in Outlook. I checked my Internet speeds and ping is 39ms download speed is 15.7 Mb and upload is 1.9 Mb which is very consistent with what I've been seeing for a long time.

Okay, I now have Firefox running in it appears to be considerably faster than IE so it looks like the problem is confined to Internet Explorer 11. Unfortunately I'm so used to using that I really don't want to change anything else.

120

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 11, 2015, 03:56:22 pm »

Ok, me know how the new user test does

Shane

Just finished trying the new user test and it didn't make any difference either.

121

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 11, 2015, 03:31:24 pm »

Did you try IE without add-ons as you haven't responded to that suggestion.

Maybe it wasn't clear in my 5: 52 but when I replied saying that I tried both of them as referring to try resetting the advanced options as well as running without add-ons. Neither had any effect.

122

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 11, 2015, 03:09:07 pm »

The repair IE tries to remove a few registry keys that keep flash from working, if those keys are not there it simply says it cant find them, you can ignore those errors.

Have you gone to internet options, clicked on the advanced tab and the click the reset settings to see if it helps?

Shane

Thanks for the feedback! I've tried resetting everything including the privacy and security settings with no changes in the problem.

123

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 11, 2015, 02:52:13 pm »

I'm not sure how the /r switch works on a SSD but as it has attributes of /f it will repair any system files but there was nothing of any consequence in that report.
I actually ran it again with the /f attribute because I wasn't sure how the /r works either but after reading it appears they both function about the same.
Was the IE fix one of MS Fixits or in Shane's Windows Repair ?
Shane's Windows Repair although I've also run the MS Fix-It which didn't give me any error messages.

Even though you have reinstalled IE 11, resetting it to defaults can also be beneficial - have you also ran it without add-ons ?
Both of these have been done. With no effect.

There is a command you can use for that from the Run box but I can never remember it - so go Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons) and when it comes up click on your home page icon to see how it browses then.

Have you run any adware/malware scans ?
Yes and nothing was found.

See my comments above in blue.

124

General Computer Support / Re: Problems running the Internet Explorer Repair Tool

« on: March 11, 2015, 09:29:08 am »

Here are the results of the CHKDSK, not sure if it matters but for information this is running on a SSD.

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          3/11/2015 11:33:40 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      NP-7378
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  401152 file records processed.                                         

File verification completed.
  579 large file records processed.                                   

  0 bad file records processed.                                     

  2 EA records processed.                                           

  41 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 5)...
  457878 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 5)...
  401152 file SDs/SIDs processed.                                       

Cleaning up 389 unused index entries from index $SII of file 0x9.
Cleaning up 389 unused index entries from index $SDH of file 0x9.
Cleaning up 389 unused security descriptors.
Security descriptor verification completed.
  28364 data files processed.                                           

CHKDSK is verifying Usn Journal...
  34325928 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  401136 files processed.                                               

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  35698848 free clusters processed.                                       

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 219417599 KB total disk space.
  76019564 KB in 149216 files.
     93540 KB in 28365 indexes.
         0 KB in bad sectors.
    509099 KB in use by the system.
     65536 KB occupied by the log file.
 142795396 KB available on disk.

      4096 bytes in each allocation unit.
  54854399 total allocation units on disk.
  35698849 allocation units available on disk.

Internal Info:
00 1f 06 00 b7 b5 02 00 3e f5 04 00 00 00 00 00  ........>.......
41 01 00 00 29 00 00 00 00 00 00 00 00 00 00 00  A...)...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-11T15:33:40.000000000Z" />
    <EventRecordID>15808</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>NP-7378</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  401152 file records processed.                                         

File verification completed.
  579 large file records processed.                                   

  0 bad file records processed.                                     

  2 EA records processed.                                           

  41 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 5)...
  457878 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 5)...
  401152 file SDs/SIDs processed.                                       

Cleaning up 389 unused index entries from index $SII of file 0x9.
Cleaning up 389 unused index entries from index $SDH of file 0x9.
Cleaning up 389 unused security descriptors.
Security descriptor verification completed.
  28364 data files processed.                                           

CHKDSK is verifying Usn Journal...
  34325928 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  401136 files processed.                                               

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  35698848 free clusters processed.                                       

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 219417599 KB total disk space.
  76019564 KB in 149216 files.
     93540 KB in 28365 indexes.
         0 KB in bad sectors.
    509099 KB in use by the system.
     65536 KB occupied by the log file.
 142795396 KB available on disk.

      4096 bytes in each allocation unit.
  54854399 total allocation units on disk.
  35698849 allocation units available on disk.

Internal Info:
00 1f 06 00 b7 b5 02 00 3e f5 04 00 00 00 00 00  ........&gt;.......
41 01 00 00 29 00 00 00 00 00 00 00 00 00 00 00  A...)...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>

125

General Computer Support / Problems running the Internet Explorer Repair Tool

« on: March 10, 2015, 07:00:03 pm »

I've been having some strange things happen Internet Explorer, some pages opening slowly etc. I decided to run the Internet Explorer repair tool. When I ran it, it told me that it was unable to find six different registry entries for both the user and administrator accounts. At this something I should be concerned about? If so how do I go about repairing it? I've already reinstalled IE 11.

The computer is running Windows 7x64 professional 16 GB of RAM.