Messages

26

General Computer Support / Re: Canon TS5000 series printer installed but not installed-Please help!

« on: June 09, 2019, 04:03:36 pm »

No I don't use my Laptop, it's only for travelling or as a backup.
I just tried it on there to see if the problem was with the printer but since it worked fine, it's got me stumped.
If its a driver problem with this file not loading, why the heck does it load on my Laptop.....?

27

General Computer Support / Re: Canon TS5000 series printer installed but not installed-Please help!

« on: June 09, 2019, 12:29:22 pm »

Thanks Tom,
errors were found apparently something to do with error loading plugin, this has never come up when installing except to say that 'printer installed'.... check out the pics and see if you can help me get around this please.

28

General Computer Support / Re: Canon TS5000 series printer installed but not installed-Please help!

« on: June 09, 2019, 08:38:19 am »

Does Event Viewer or reliability history have anything recorded ?

where in particular in the event viewer should I look?
I attach a pic of the reliability history.

As for the print spooler, it doesn't turn off, it's still working all seems apparently normal only when I wanna print something I get 'no printer installed' ....so I can't understand what the heck is going on here....

29

General Computer Support / Re: Canon TS5000 series printer installed but not installed-Please help!

« on: June 09, 2019, 04:57:36 am »

Hi and thanks for your swift reply.
I have tried the Clean boot, safe install and everything else I can think of.
Yes I uninstalled and reinstalled tons of times.
There is something in windows that is either turned off or is blocking this install, even though it does install and the pc sees the printer........and at the same time, when trying to print, it says no printer installed!
I am dizzy with the conflict and need someone who has a more in-depth knowledge of windows to help me out here...Please....

Thanks again for your input.

30

General Computer Support / Canon TS5000 series printer installed but not installed-Please help!

« on: June 09, 2019, 03:39:39 am »

I just purchased the ts5051 (not sure of the US alternative)
I am using PC win 7 x64
All installation went smoothly, drivers, software, all good. The printer is now on my system via USB. Appears as the default printer in printers and devices..great!
I try to print....NO PRINTER IS INSTALLED ON YOUR SYSTEM...hmmm
I go to printers and devices, click on the printer and then on printer properties and....NO PRINTER IS INSTALLED...
I reinstall the drivers (updated from Canon). Same thing!!!
Something on my pc is blocking it. The scanner works but not the printer.
I have disabled windows firewall and malwarebytes......still the same.
I know the printer works as I installed it on my laptop and it's fine.
Canon tech support say it's a windows problem and can't fix this. It's definitely a Windows thing and I need to track it down.

Also it won't let me 'ADD PRINTER' from the 'printer and devices' section, just gives me errors and says "Unable to install printer operation could not be completed error 0x000003eb"

I tried all 3 methods to no avail. I have tried the initial install disk, updated drivers from Canon's website and it is the same.
It seems half of windows sees the printer but the other half doesn't...I am going crazy here.
When going to the printers and devices page and click on the printer's properties I get the same results (see pic 'pixma28.jpg' above) the printer will not install into the print spooler directory, there is nothing there (see pic 'pixma31.jpg') although the printer shows up everywhere else....
What on Earth could be causing windows to install everywhere except where it matters?
I must resolve this soon, please help.


UPDATE:
Just went over to my Laptop which also has win7 and checked the install of this printer. It works fine. Having checked the Spooler folder on that, it too is empty! how strange. So apparently it doesn't matter whether or not it is inside the print spooler folder, it should still work....hmmmm
Just a thought....I don't have Chrome installed on my Laptop, only Explorer, do you think maybe this printer has a problem with Chrome? can't see how or why, but, I ask because, when opening a page after install which takes me to a Canon website, all my plugins in Chrome crash. Dunno if this has a bearing or not, but just thought I would mention it.
This get stranger by the minute, I do hope some bright techie will be able to help me find the problem and eradicate it, I'm really losing hope