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General Computer Support / Problem With UnInstal Program ?.
« Last post by jackyjoy123 on April 16, 2021, 03:12:34 AM »

Many of problem my XP has been resolved....But i have a Problem with UnInstal program....That WR....can't fix it..Can you help me please.
An error message "UnInstall.exe has encountered" How can I fix the problem?

92 Support & Help / Re: Pro version - Problem with web site
« Last post by Bidochon on April 15, 2021, 03:26:06 PM »
So if the site does not work or if one day it disappears, the purchased "PRO" version no longer exists?

My question is therefore justified:

Did I buy a key to access the site or a program?

The phone home for the validity of the key is not a justification

Key verification must be done on another server or by another method
93 Support & Help / Re: Pro version - Problem with web site
« Last post by Boggin on April 15, 2021, 02:23:43 PM »
Earlier today did come inaccessible which I reported to the Admins.

It is now fixed.

The reason your Pro version became the free version is because it was unable to phone home to confirm the validity of your product key.
94 Support & Help / Pro version - Problem with web site
« Last post by Bidochon on April 15, 2021, 12:30:52 PM »
In Europe, for several hours, the address was not accessible

It was not a DNS problem, because on a help forum where the program was recommended, people could not download "Windows repair"

I have the "PRO" version and .. the program took a long time to launch, then told me that my registration key was not good, with a message "Hello Houston ... etc"
The PRO version became a "FREE" version

The problem is that I wanted to access functions that are ONLY available in the PRO version

When buying a license, is it for the program or for access to the website?

If the site disappears I no longer have a PRO version?
Feedback & Suggestions / Suggestion
« Last post by Esprag on April 08, 2021, 01:36:32 PM »
I suggest adding Crypto Services Fix.
General Computer Support / Re: Pre-Scan Fault
« Last post by Boggin on April 06, 2021, 01:59:30 PM »
All I can suggest is either a repair install which doesn't affect personal files or installed programs or a Reset where you would need to reinstall any 3rd party programs.

To perform a repair install you would need Win 10 install media which you can create after reading -

You don't need a product key.

When you have created the install media (DVD or USB) open Windows/File Explorer - This PC - insert the media and double click on its drive.

This will start the process when using a DVD but will open to its files when using an USB where you would then double click on setup Application.

To Reset - press and hold SHIFT throughout a Restart - click on Troubleshoot and then on Reset.

You will see the option to retain your personal files.

However, in the Pro version of WR there is an option to remove corrupt Package files under Advanced Repairs (Pro).
General Computer Support / Re: Pre-Scan Fault
« Last post by Dante on April 06, 2021, 06:26:08 AM »
Yep Windows 10, I tried both of those commands but the pre-scan is still showing the same sorry?
Re, your PM, this should provide you with the list of drivers for your make and model -

I notice that that last BIOS update is for 21/08/2018

Install those patches as described in that article for that update error code and then a manual check for Windows updates should produce a list to bring you up to date for your machine.

I noticed from the driver page that your machine isn't supported for Win 10 which is a pity, however it does give some info on obtaining Win 10 drivers should you wish to upgrade to Win 10.
General Computer Support / Re: Pre-Scan Fault
« Last post by Boggin on April 05, 2021, 01:52:19 PM »
At one time Shane used to supply Package files but because of the changes made to Win 10 by Microsoft, he was unable to keep up with them to download the relevant files.

I assume you are using Win 10 ?

Open a Command Prompt (Admin) or Powershell (Admin) and enter these cmds and then try the pre-scan again.

dism /online /cleanup-image /restorehealth

sfc /scannow

Enter exit to close the cmd window and let me know how you get on.
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