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Printer Driver Install Error

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mal007es:
Hi. I purchased a Brother DCP-J385W wireless printer to use with my desktop and laptop. Both are running Win7 Ultimate 64bit. The desktop computer installed the printer software with no problem, but the laptop will  install everything EXCEPT the printer driver. I have tried everything I know. I have spent nearly a hour on the phone with Brother support reinstalling all their software, all to no avail. They say it is an OS error. I finally tried your All in One program, and still no success. I get various error messages depending on how I am attempting to overcome the problem. The most frequent is error code 0x00000002. When I manually attempted to install the driver it reported "Windows found driver software for your device but encountered an error while attempting to install it." I would also mention that I have attempted an install using a USB cable with the same results. One last thing, if I try an install using the USB cable connection, a Windows Update for my specific printer comes up. When it tries to install it fails with the same error code  (0x00000002). I have followed Microsoft's advice for dealing with this WU issue and that has made no difference ether. I have written to this forum as although the All in One program has not solved my problems, I feel that the operations it carries out can not be too far away from what is needed to solve this issue.
Thanks in advance.

friedmonky:
0x00000002 is usually associated with an incompatible printer driver.  Are you sure that the driver you are trying to use is a Windows 7 driver?  Also, strange but I can't find much of anything googling this Brother model number.  It doesn't even show up with a search of Brothers website.  :shocked:

mal007es:
Hi friedmonky
Thanks for your reply. Firstly, I must admit to being an idiot and mixing my old and new printer numbers together. The new printer is a DCP-J315W. Sorry about that.  With regard to the drivers, Brother Support confirm the drivers are correct (win 7 64 bit), and in any event I have already successfully installed the same package on my desktop computer running the same OS. If you have any other thoughts I'd be grateful. I've run out of ideas. My laptop came with the OS preinstalled. I was going to do an install upgrade using the OS disc from my desktop, but of course when I tried the disc is a different series to the OS on the laptop. So short of a full reinstall, which I don't really want to do, I've run out of ideas.

friedmonky:
This might be a stupid question but, have you checked to make sure the Print Spooler Service is running on the laptop?  Have you tried restarting the Print Spooler Service?  Are you trying to install the driver from the disk that came with the printer?  If so, what happens if you try and install the printer from Devices and Printers instead?

Shane:
The print spooler is needed for driver installs of a printer. So defiantly check that. :wink:

Do you have trouble installing drivers of any other kind? Say a usb thumb drive, anything really or is the problem only with this printer?

Shane

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