Author Topic: Acer Crystal Eye Webcam can't find the laptop "camera"  (Read 12873 times)

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Offline Bubba Euler

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Acer Crystal Eye Webcam can't find the laptop "camera"
« on: September 14, 2013, 07:32:21 am »
Specs:  Acer Aspire 5517; Windows 7 HP, X64, SP1; 

The Webcam, built-in to the laptop, has worked well until recently.  Now, the Acer-provided application (Acer/SuYin v. 5.0.9.1 application) can not find the Webcam.  I did make sure that the Global Settings of Flash (Adobe) were OK, or at least normal, as I remember them.

Any suggestions as to the direction I should pursue?  The driver says it is operating properly. 

Bubba Euler

Offline Bubba Euler

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Re: Acer Crystal Eye Webcam can't find the laptop "camera"
« Reply #1 on: September 16, 2013, 02:04:25 pm »
This is cool!!!  I solved this myself.   I went to Control Panel/Devices and Printers.  I "right clicked" on Devices and "left clicked" the "Troubleshoot" listed (near the bottom along with "Properties").  It ran a short program and found that the Webcam was not running and offered to Fix It by turning it ON.  I un-installed and then re-installed the software I downloaded from Acer. 

It works, again!

I hope this helps someone else who might be having a similar problem.

Bubba Euler :smiley:
« Last Edit: September 16, 2013, 02:06:11 pm by Bubba Euler »

Offline Shane

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Re: Acer Crystal Eye Webcam can't find the laptop "camera"
« Reply #2 on: September 16, 2013, 02:49:02 pm »
Glad you got it fixed :-)

Sounds like a service or driver wasnt set to auto :wink:

Shane