Author Topic: Problems running the Internet Explorer Repair Tool (Read 19294 times)

MSRadell · « **on:** March 10, 2015, 07:00:03 pm »

I've been having some strange things happen Internet Explorer, some pages opening slowly etc. I decided to run the Internet Explorer repair tool. When I ran it, it told me that it was unable to find six different registry entries for both the user and administrator accounts. At this something I should be concerned about? If so how do I go about repairing it? I've already reinstalled IE 11.

The computer is running Windows 7x64 professional 16 GB of RAM.

Boggin · « **Reply #1 on:** March 11, 2015, 01:50:32 am »

Can you open a command prompt as an admin by going Start orb - type cmd.exe - right click on cmd and select Run as administrator - accept the UAC then type and enter chkdsk /r

You will be prompted to type and enter y for it to execute on the next restart.

Type and enter exit to close the command window then reboot.

To view the report go Start orb - type eventvwr and press enter.

When Event Viewer has read the logs expand Windows Logs - click on Applications - Action - Find - and in the Find box type chkdsk or wininit and press enter.

Close the find box and read the report in the scrollable window.

If you want to post the report click on Copy/Copy details as text in the lower right pane, right click in the Reply box and select Paste, but let us know one way or another what it reports and pay particular attention to see if it reports any KBs in bad sectors.

MSRadell · « **Reply #2 on:** March 11, 2015, 09:29:08 am »

Here are the results of the CHKDSK, not sure if it matters but for information this is running on a SSD.

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 3/11/2015 11:33:40 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: NP-7378
Description:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
401152 file records processed.

File verification completed.
579 large file records processed.

0 bad file records processed.

2 EA records processed.

41 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
457878 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
401152 file SDs/SIDs processed.

Cleaning up 389 unused index entries from index $SII of file 0x9.
Cleaning up 389 unused index entries from index $SDH of file 0x9.
Cleaning up 389 unused security descriptors.
Security descriptor verification completed.
28364 data files processed.

CHKDSK is verifying Usn Journal...
34325928 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
401136 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
35698848 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

219417599 KB total disk space.
76019564 KB in 149216 files.
93540 KB in 28365 indexes.
0 KB in bad sectors.
509099 KB in use by the system.
65536 KB occupied by the log file.
142795396 KB available on disk.

4096 bytes in each allocation unit.
54854399 total allocation units on disk.
35698849 allocation units available on disk.

Internal Info:
00 1f 06 00 b7 b5 02 00 3e f5 04 00 00 00 00 00 ........>.......
41 01 00 00 29 00 00 00 00 00 00 00 00 00 00 00 A...)...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-11T15:33:40.000000000Z" />
<EventRecordID>15808</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>NP-7378</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
401152 file records processed.

File verification completed.
579 large file records processed.

0 bad file records processed.

2 EA records processed.

41 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
457878 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
401152 file SDs/SIDs processed.

Cleaning up 389 unused index entries from index $SII of file 0x9.
Cleaning up 389 unused index entries from index $SDH of file 0x9.
Cleaning up 389 unused security descriptors.
Security descriptor verification completed.
28364 data files processed.

CHKDSK is verifying Usn Journal...
34325928 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
401136 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
35698848 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

219417599 KB total disk space.
76019564 KB in 149216 files.
93540 KB in 28365 indexes.
0 KB in bad sectors.
509099 KB in use by the system.
65536 KB occupied by the log file.
142795396 KB available on disk.

4096 bytes in each allocation unit.
54854399 total allocation units on disk.
35698849 allocation units available on disk.

Internal Info:
00 1f 06 00 b7 b5 02 00 3e f5 04 00 00 00 00 00 ........>.......
41 01 00 00 29 00 00 00 00 00 00 00 00 00 00 00 A...)...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

Boggin · « **Reply #3 on:** March 11, 2015, 10:16:03 am »

I'm not sure how the /r switch works on a SSD but as it has attributes of /f it will repair any system files but there was nothing of any consequence in that report.

Was the IE fix one of MS Fixits or in Shane's Windows Repair ?

Even though you have reinstalled IE 11, resetting it to defaults can also be beneficial - have you also ran it without add-ons ?

There is a command you can use for that from the Run box but I can never remember it - so go Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons) and when it comes up click on your home page icon to see how it browses then.

Have you run any adware/malware scans ?

MSRadell · « **Reply #4 on:** March 11, 2015, 02:52:13 pm »

Quote from: Boggin on March 11, 2015, 10:16:03 am

I'm not sure how the /r switch works on a SSD but as it has attributes of /f it will repair any system files but there was nothing of any consequence in that report.
I actually ran it again with the /f attribute because I wasn't sure how the /r works either but after reading it appears they both function about the same.
Was the IE fix one of MS Fixits or in Shane's Windows Repair ?
Shane's Windows Repair although I've also run the MS Fix-It which didn't give me any error messages.

Even though you have reinstalled IE 11, resetting it to defaults can also be beneficial - have you also ran it without add-ons ?
Both of these have been done. With no effect.

There is a command you can use for that from the Run box but I can never remember it - so go Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons) and when it comes up click on your home page icon to see how it browses then.

Have you run any adware/malware scans ?
Yes and nothing was found.

See my comments above in blue.

Shane · « **Reply #5 on:** March 11, 2015, 03:06:17 pm »

The repair IE tries to remove a few registry keys that keep flash from working, if those keys are not there it simply says it cant find them, you can ignore those errors.

Have you gone to internet options, clicked on the advanced tab and the click the reset settings to see if it helps?

Shane

MSRadell · « **Reply #6 on:** March 11, 2015, 03:09:07 pm »

Quote from: Shane on March 11, 2015, 03:06:17 pm

The repair IE tries to remove a few registry keys that keep flash from working, if those keys are not there it simply says it cant find them, you can ignore those errors.

Have you gone to internet options, clicked on the advanced tab and the click the reset settings to see if it helps?

Shane

Thanks for the feedback! I've tried resetting everything including the privacy and security settings with no changes in the problem.

Shane · « **Reply #7 on:** March 11, 2015, 03:11:38 pm »

The repair tools only removes those few registry keys and then the rest of the repair is just registering all the dll and ocx files IE uses. Normally does the trick, unless something else is really messed up.

Just as a test, create a new user on the system and then log into that user account and see how IE does. That will at least tell me if the problem is with the user profile or machine wide

Shane

Boggin · « **Reply #8 on:** March 11, 2015, 03:13:24 pm »

Did you try IE without add-ons as you haven't responded to that suggestion.

Shane · « **Reply #9 on:** March 11, 2015, 03:14:53 pm »

Good point as well, Add-ons are normally the cause of a lot of problems, trying with them all disabled is a good test to do.

Shane

MSRadell · « **Reply #10 on:** March 11, 2015, 03:31:24 pm »

Quote from: Boggin on March 11, 2015, 03:13:24 pm

Did you try IE without add-ons as you haven't responded to that suggestion.

Maybe it wasn't clear in my 5: 52 but when I replied saying that I tried both of them as referring to try resetting the advanced options as well as running without add-ons. Neither had any effect.

Shane · « **Reply #11 on:** March 11, 2015, 03:46:41 pm »

Ok, let me know how the new user test does

Shane

MSRadell · « **Reply #12 on:** March 11, 2015, 03:56:22 pm »

Quote from: Shane on March 11, 2015, 03:46:41 pm

Ok, me know how the new user test does

Shane

Just finished trying the new user test and it didn't make any difference either.

Shane · « **Reply #13 on:** March 11, 2015, 04:45:21 pm »

OK good, so how are the problems currently? You say that some pages open slowly, what other things happen?

Have you alos tried another browser to compare, like firefox or chrome?

If the same slow pages happen in those then we know it isnt an IE problem

Shane

MSRadell · « **Reply #14 on:** March 11, 2015, 05:06:40 pm »

Quote from: Shane on March 11, 2015, 04:45:21 pm

OK good, so how are the problems currently? You say that some pages open slowly, what other things happen?

Have you alos tried another browser to compare, like firefox or chrome?

If the same slow pages happen in those then we know it isnt an IE problem

Shane

I don't have any other browsers installed at the present time, I have Firefox installing right now. The problem still remains the same. For example it took this page about 11 seconds to open once I click the link in Outlook. I checked my Internet speeds and ping is 39ms download speed is 15.7 Mb and upload is 1.9 Mb which is very consistent with what I've been seeing for a long time.

Okay, I now have Firefox running in it appears to be considerably faster than IE so it looks like the problem is confined to Internet Explorer 11. Unfortunately I'm so used to using that I really don't want to change anything else.

Shane · « **Reply #15 on:** March 11, 2015, 06:38:02 pm »

All I use is firefox, one of the things you will like about it is all the free add ons you can use, including an ad blocker

For IE, this is a tough one, mainly because it IS working, but it is just slow. IE has always been slow, but that depends on the version of IE, IE 11 is a heck of a lot better than the old 8, 9 and 10.

One thing that can slow down IE is if the temp cache folder has a ton of files in it. Have you cleared all history and such from IE yet by any chance?

Shane

MSRadell · « **Reply #16 on:** March 11, 2015, 06:46:41 pm »

History files and cache have both been cleared with no effect. This installation used to run very quickly but deteriorated over the last week or two. A system restore did not correct the problem.

Shane · « **Reply #17 on:** March 11, 2015, 06:56:09 pm »

Do you have all the latest updates installed? I know MS put out 20 updates today, at least thats what my Windows updates showed.

Shane

MSRadell · « **Reply #18 on:** March 11, 2015, 07:02:42 pm »

Yes they were installed this afternoon.

Shane · « **Reply #19 on:** March 11, 2015, 07:04:22 pm »

Have you tried this yet?

- open Internet Explorer
- go to Tools -> Internet Options
- go to "Connections" tab
- click on "LAN settings" button
- uncheck "Automatically detect settings"

Shane

Shane · « **Reply #20 on:** March 11, 2015, 07:05:37 pm »

Oh and also this

Open Internet Explorer for the desktop, click the Tools menu, and then click Internet Options.

On the Advanced tab, go to the Accelerated graphics section, and then turn on Software Rendering mode by choosing the Use software rendering instead of GPU rendering box.

Shane

MSRadell · « **Reply #21 on:** March 11, 2015, 07:12:50 pm »

The LAN settings were already set that way. I tried the GPU settings but they didn't make any difference and I didn't think they would because I got an Nvidia graphics card with 2 GB in it on this machine.

Shane · « **Reply #22 on:** March 11, 2015, 07:21:09 pm »

Yes but the power of the card isnt the problem when it comes to that, sometimes it is the drivers. I have had to turn off GPU rendering on a lot of machines because they would get just a black window in the browser window. Always driver related when it comes to that.

I am not sure what to have you try next, you have done all the normal stuff.

1. Reset IE under advanced tab, which would have put all settings back to their defaults.
2. Disable all add ons, you did this as well, as add ons can slow down IE a ton, and this didnt help.
3. Enable Auto Proxy detection - this normally helps because it has IE recheck the network and such
4. GPU rendering, for a lot of people with IE being slow this one normally does the trick as well.
5. Tried on another user account, again you did this as well and the problem is still there.

Really the only thing left i can think of is if something is scanning IE or its network traffic, like an antivirus or firewall. You could boot into Safe mode with networking and see how IE does in there, at least that way all 3rd party programs are out of the way.

Shane

MSRadell · « **Reply #23 on:** March 12, 2015, 10:47:54 am »

I just thought I would post a quick follow-up to let everyone know what I found. Last night after trying everything suggested here and many other things and not making any improvements I got desperate so I completely reset my router. For some reason it was causing the problem. I have no idea why with only affecting IE but it was so now everything is back to normal.

Shane · « **Reply #24 on:** March 12, 2015, 11:07:39 am »

Good find, I dont know why it would mess with just IE either, unless IE itself was trying to talk to the DNS server, which would be the router.

Glad to here you got it fixed

Shane