Author Topic: Images not loading in Outlook 365 and Data not loading in App  (Read 7913 times)

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Offline denis

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Hi,

I am hoping someone can identify why I keep having this issue of images not loading in Outlook 365 and data not loading in my weather app.

If I run tweaking Windows repair, it fixes the issue, but I would like to know what is causing it and if there is a simple way of fixing it other than running tweaking Windows repair.

I have Windows 10 and as far as I know, all latest updates are installed on my PC.

Thank you

Offline Boggin

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #1 on: March 12, 2018, 03:08:45 pm »
Next time it happens just select the Permissions repairs to see if that resolves.

However, I'll ask about this although the alternative is to just run one repair each time it happens and work your way through the list.

You could also check Event Viewer to see if anything has been recorded with a date and time stamp when you get this error.

Offline denis

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #2 on: March 12, 2018, 04:03:22 pm »
Hi Boggin,

Thanks for your reply. I just completed Permissions repair, but it did not resolve the issue. I had a look at the Event Viewer, but I don't really understand what I am looking at

Offline Boggin

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #3 on: March 12, 2018, 04:10:28 pm »
Click on Error then on View All Instances of This Event in the lower right pane then look for the appropriate date and time stamped errors.

Clicking on each will produce some more info in the lower pane.

You can copy & paste these into your reply box by clicking on Copy details/Copy details as text in the lower right pane then right click in the reply box and select Paste.

Offline denis

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #4 on: March 12, 2018, 05:12:58 pm »
Hi Boggin,

I am not sure if this is what you are asking. Below is the first error when I turned on my PC this morning.

- System

  - Provider

   [ Name]  Service Control Manager
   [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4}
   [ EventSourceName]  Service Control Manager
 
  - EventID 7001

   [ Qualifiers]  49152
 
   Version 0
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x8080000000000000
 
  - TimeCreated

   [ SystemTime]  2018-03-12T19:57:58.442235600Z
 
   EventRecordID 29336
 
   Correlation
 
  - Execution

   [ ProcessID]  872
   [ ThreadID]  1868
 
   Channel System
 
   Computer DESKTOP-FIGEGLT
 
   Security
 

- EventData

  param1 upnphost
  param2 SSDPSRV
  param3 %%1058
   750070006E00700068006F00730074000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 00700075 0070006E 006F0068 00740073
0010: 0000   


In Bytes

0000: 75 00 70 00 6E 00 70 00   u.p.n.p.
0008: 68 00 6F 00 73 00 74 00   h.o.s.t.
0010: 00 00                     ..




Offline denis

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #5 on: March 12, 2018, 05:17:18 pm »
Here are anothers about the same time:

- System

  - Provider

   [ Name]  Service Control Manager
   [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4}
   [ EventSourceName]  Service Control Manager
 
  - EventID 7001

   [ Qualifiers]  49152
 
   Version 0
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x8080000000000000
 
  - TimeCreated

   [ SystemTime]  2018-03-12T19:58:01.915998500Z
 
   EventRecordID 29343
 
   Correlation
 
  - Execution

   [ ProcessID]  872
   [ ThreadID]  964
 
   Channel System
 
   Computer DESKTOP-FIGEGLT
 
   Security
 

- EventData

  param1 UPnP Device Host
  param2 SSDP Discovery
  param3 %%1058
   750070006E00700068006F00730074000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 00700075 0070006E 006F0068 00740073
0010: 0000   


In Bytes

0000: 75 00 70 00 6E 00 70 00   u.p.n.p.
0008: 68 00 6F 00 73 00 74 00   h.o.s.t.
0010: 00 00                     ..

- System

  - Provider

   [ Name]  Microsoft-Windows-DistributedCOM
   [ Guid]  {1B562E86-B7AA-4131-BADC-B6F3A001407E}
   [ EventSourceName]  DCOM
 
  - EventID 10005

   [ Qualifiers]  0
 
   Version 0
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x8080000000000000
 
  - TimeCreated

   [ SystemTime]  2018-03-12T19:58:01.921011600Z
 
   EventRecordID 29344
 
   Correlation
 
  - Execution

   [ ProcessID]  92
   [ ThreadID]  1472
 
   Channel System
 
   Computer DESKTOP-FIGEGLT
 
  - Security

   [ UserID]  S-1-5-20
 

- EventData

  param1 1068
  param2 upnphost
  param3 Unavailable
  param4 {204810B9-73B2-11D4-BF42-00B0D0118B56}

- System

  - Provider

   [ Name]  Service Control Manager
   [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4}
   [ EventSourceName]  Service Control Manager
 
  - EventID 7023

   [ Qualifiers]  49152
 
   Version 0
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x8080000000000000
 
  - TimeCreated

   [ SystemTime]  2018-03-12T19:58:01.922515700Z
 
   EventRecordID 29345
 
   Correlation
 
  - Execution

   [ ProcessID]  872
   [ ThreadID]  1356
 
   Channel System
 
   Computer DESKTOP-FIGEGLT
 
   Security
 

- EventData

  param1 Windows Media Player Network Sharing Service
  param2 %%1008
   57004D0050004E006500740077006F0072006B005300760063000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 004D0057 004E0050 00740065 006F0077
0010: 006B0072 00760053 00000063 


In Bytes

0000: 57 00 4D 00 50 00 4E 00   W.M.P.N.
0008: 65 00 74 00 77 00 6F 00   e.t.w.o.
0010: 72 00 6B 00 53 00 76 00   r.k.S.v.
0018: 63 00 00 00               c...

- System

  - Provider

   [ Name]  Service Control Manager
   [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4}
   [ EventSourceName]  Service Control Manager
 
  - EventID 7034

   [ Qualifiers]  49152
 
   Version 0
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x8080000000000000
 
  - TimeCreated

   [ SystemTime]  2018-03-12T20:01:06.799995900Z
 
   EventRecordID 29359
 
   Correlation
 
  - Execution

   [ ProcessID]  872
   [ ThreadID]  4044
 
   Channel System
 
   Computer DESKTOP-FIGEGLT
 
   Security
 

- EventData

  param1 Energy Server Service queencreek
  param2 1
   45005300520056005F005300560043005F0051005500450045004E0043005200450045004B000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 00530045 00560052 0053005F 00430056
0010: 0051005F 00450055 004E0045 00520043
0020: 00450045 0000004B   


In Bytes

0000: 45 00 53 00 52 00 56 00   E.S.R.V.
0008: 5F 00 53 00 56 00 43 00   _.S.V.C.
0010: 5F 00 51 00 55 00 45 00   _.Q.U.E.
0018: 45 00 4E 00 43 00 52 00   E.N.C.R.
0020: 45 00 45 00 4B 00 00 00   E.E.K...

- System

  - Provider

   [ Name]  Service Control Manager
   [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4}
   [ EventSourceName]  Service Control Manager
 
  - EventID 7034

   [ Qualifiers]  49152
 
   Version 0
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x8080000000000000
 
  - TimeCreated

   [ SystemTime]  2018-03-12T20:01:13.488215300Z
 
   EventRecordID 29360
 
   Correlation
 
  - Execution

   [ ProcessID]  872
   [ ThreadID]  2152
 
   Channel System
 
   Computer DESKTOP-FIGEGLT
 
   Security
 

- EventData

  param1 Energy Server Service queencreek
  param2 2
   45005300520056005F005300560043005F0051005500450045004E0043005200450045004B000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 00530045 00560052 0053005F 00430056
0010: 0051005F 00450055 004E0045 00520043
0020: 00450045 0000004B   


In Bytes

0000: 45 00 53 00 52 00 56 00   E.S.R.V.
0008: 5F 00 53 00 56 00 43 00   _.S.V.C.
0010: 5F 00 51 00 55 00 45 00   _.Q.U.E.
0018: 45 00 4E 00 43 00 52 00   E.N.C.R.
0020: 45 00 45 00 4B 00 00 00   E.E.K...

- System

  - Provider

   [ Name]  Microsoft-Windows-Kernel-EventTracing
   [ Guid]  {B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}
 
   EventID 2
 
   Version 0
 
   Level 2
 
   Task 2
 
   Opcode 12
 
   Keywords 0x8000000000000010
 
  - TimeCreated

   [ SystemTime]  2018-03-12T20:32:10.058728300Z
 
   EventRecordID 312
 
   Correlation
 
  - Execution

   [ ProcessID]  3048
   [ ThreadID]  4996
 
   Channel Microsoft-Windows-Kernel-EventTracing/Admin
 
   Computer DESKTOP-FIGEGLT
 
  - Security

   [ UserID]  S-1-5-18
 

- EventData

  SessionName NT Kernel Logger
  FileName 
  ErrorCode 3221225525
  LoggingMode 257









Offline Boggin

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #6 on: March 13, 2018, 04:17:58 am »
They look to be a little sparse on details.

Here's one I always get on boot - as you can see, it gives what is faulting.

This machine was upgraded from Win 7 to 10.

Log Name:      Microsoft-Windows-PrintService/Admin
Source:        Microsoft-Windows-PrintService
Date:          13/03/2018 11:00:00
Event ID:      370
Task Category: Verifying or regenerating a print driver package
Level:         Error
Keywords:      Classic Spooler Event,Print Driver
User:          SYSTEM
Computer:      KAM4-TOSH
Description:
The print spooler failed to regenerate the printer driver information for driver Microsoft XPS Document Writer for environment Windows x64. Win32 system error code 1797 (0x705). This can occur after an operating system upgrade or because of data loss on the hard drive.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>370</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>38</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000000900</Keywords>
    <TimeCreated SystemTime="2018-03-13T11:00:00.626966700Z" />
    <EventRecordID>956</EventRecordID>
    <Correlation />
    <Execution ProcessID="2504" ThreadID="5476" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>KAM4-TOSH</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <PackageRegenerationForDriverFailed xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
      <Param1>Microsoft XPS Document Writer</Param1>
      <Param2>Windows x64</Param2>
      <Param3>1797 (0x705)</Param3>
    </PackageRegenerationForDriverFailed>
  </UserData>
</Event>

When you clicked on each of those errors, did it give more info in the pane below ?

Offline denis

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #7 on: March 13, 2018, 12:54:22 pm »
Hi Boggin,

I could not find anything that looks similar to the example you have given. I have attached an image of my Event Viewer. From memory, the menu seems different to your original description. Which menu should I be looking at?

Regards,
Denis

Offline Boggin

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #8 on: March 13, 2018, 03:23:04 pm »
Yes, I see what you have done.

Click on the name Error and not on the plus box and then you will see View All Instances of This Event in the lower right pane - click on that and then on each of the events where you will see more info in the pane below, but that Side by Side error could be significant as that means you have one program conflicting with another.

Or it may be because this isn't installed properly - https://www.microsoft.com/en-gb/download/details.aspx?id=29

Can you copy & paste the sidebyside error.

One way to diagnose that is to disable all items in the Startup menu, reboot and then see if that error reoccurs or if you still have the same original problem.

You can do that by right clicking in the taskbar and selecting Task Manager then click on the Startup tab - click on each item then on Disable.

Click on File/Exit to close Task Manager then restart.
« Last Edit: March 13, 2018, 03:31:27 pm by Boggin »

Offline denis

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #9 on: March 13, 2018, 03:56:43 pm »
Hi Boggin,

All the side by side errors are the same and relate to a program Audacity. Not sure what to do about this as I use this program frequently. Below is what the error says:

Activation context generation failed for "C:\Program Files (x86)\Audacity\audacity.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.192_none_15c8cdae9364c23b.manifest. Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.192_none_5d760485a7e0eb41.manifest.

-   System
      -   Provider
         [ Name]    SideBySide

      -   EventID   78
         [ Qualifiers]    49409

         Level   2

         Task   0

         Keywords   0x80000000000000

      -   TimeCreated
         [ SystemTime]    2018-01-07T02:21:09.515239800Z

         EventRecordID   28607

         Channel   Application

         Computer   DESKTOP-FIGEGLT

         Security

-   EventData
         C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.192_none_15c8cdae9364c23b.manifest
         C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.192_none_5d760485a7e0eb41.manifest
         
               
         C:\Program Files (x86)\Audacity\audacity.exe

Regards,
Denis

Offline Boggin

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #10 on: March 13, 2018, 04:27:01 pm »
Can you see if disabling all items in the Startup menu resolves this.

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #11 on: March 14, 2018, 02:11:33 am »
I've been Googling to see what I could find for the Audacity sidebyside error and it would seem others are experiencing the same in build 2.1.3 but it doesn't occur in build 2.1.2

While it doesn't appear to affect the running of Audacity, I'm not sure if it could have a knock on effect.

If feasible, you could go back to that version to see if it has any effect on your original problem.

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #12 on: March 14, 2018, 04:14:01 pm »
Just a guess -- But I'll wager there is an error in the audacity manifest.

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #13 on: March 14, 2018, 05:23:56 pm »
Hi Boggin and Admin,

I think I have resolved the issue. It seems to be an issue with Window Update. I found an issue there and resolved it. Audacity said the issue was definitely nothing to do with Audacity and something to do with Windows.

Thanks for all the help and suggestions.

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Re: Images not loading in Outlook 365 and Data not loading in App
« Reply #14 on: March 15, 2018, 01:14:41 am »
Glad to see that you have found the cause, but what was the update issue ?