Author Topic: W8.1 Freezing  (Read 3643 times)

0 Members and 1 Guest are viewing this topic.

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
W8.1 Freezing
« on: November 15, 2018, 01:05:16 PM »
W8.1 Freezing.
Symptoms :
W8.1 runs for 3 minutes and then freezes. access to the cursor, nothing else. Forced restart and see a change in log in detail. Previously I used a 4 digit pin, now it needed my hotmail password.
Checked :
Task Manager, no wild processes & all appeared normal. Page file, System managed. Ran System Restore which failed to detect previous snapshots. Ran SFC Scan now, OS froze after 20%. 
Then time to try Tweaking Repair tool, launched app then into Safe Mode and again system froze after 3 to 4 minutes.
 Now this something new. Thinking possible hardware now. Fan kicking as normal, not running hot. So reseated the SSD drive and Ram and did the battery out / hold power button. No improvement.
Digging deeper, with multiple restarts,  checked Disc Management and then  System Restore which showed 2 entries for C, one label "System" the other "Missing". (See Attach 1)  While trying Configure on the missing C drive an error indicated wrong path. (Se Attach 2)
So the only recent change was an auto upgrade to Malwarebytes trail, have disabled that on start up. No change.
So at this point I'm lost! Hope I have detailed the issue so someone (boggin) can help with diagnosis. 

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #1 on: November 15, 2018, 02:04:47 PM »
What do you have plugged into the E: drive ?
Tom.

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
Re: W8.1 Freezing
« Reply #2 on: November 15, 2018, 02:50:11 PM »
4 Gb USB stick (to try and copy data). Same behavior when USB removed.

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #3 on: November 15, 2018, 03:01:01 PM »
I was hoping that as the cause because they can confuse the system.

I've never seen this error before.

See what a chkdsk /f makes of it, if it will run.

That would default to check the C: drive which may be a problem.
Tom.

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
Re: W8.1 Freezing
« Reply #4 on: November 15, 2018, 03:19:03 PM »
Hmm, The intensive disk activity for the check is unnecessary wear on the SSD, and is generally recognised as a bad idea. Though I plan on swapping out the SSD, put it in a USB enclosure to another laptop (to grab data ).I have the original factory fitted drive which I cloned to my current SSD several months ago. I will fit that tomo and will see if that is stable. Interesting...thanks for your time and will keep you posted.
Any thoughts about the 2 "C" drives detected in Sys Restore ?

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #5 on: November 15, 2018, 03:33:40 PM »
The System is what gives you the advanced boot options, but it isn't usually listed as in C: - perhaps that is what has screwed things up.

A chkdsk doesn't add unnecessary wear to a SSD as it reads more than it writes, whereas a defrag would impact a SSD.

While a SSD is supposed to be self repairing, a chkdsk which does the same thing, may be more positive in repairing the file structure.

I'd give it a try.

https://www.datanumen.com/blogs/safe-run-chkdsk-solid-state-drive-ssd/

Tom.

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
Re: W8.1 Freezing
« Reply #6 on: November 15, 2018, 03:50:36 PM »
Yep, got it:
Chk disc log:
Checking file system on C: Volume label is Acer. Stage 1: Examining basic file system structure ... 623360 file records processed. File verification completed. 7560 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 692374 index entries processed. Index verification completed. Stage 3: Examining security descriptors ... Security descriptor verification completed. 34508 data files processed. CHKDSK is verifying Usn Journal... 41641352 USN bytes processed. Usn Journal verification completed. Windows has scanned the file system and found no problems. No further action is required. 214376447 KB total disk space. 64085828 KB in 169168 files. 119700 KB in 34509 indexes. 741751 KB in use by the system. 65536 KB occupied by the log file. 149429168 KB available on disk. 4096 bytes in each allocation unit. 53594111 total allocation units on disk. 37357292 allocation units available on disk. ---------------------------------------------------------------------- Stage 1: Examining basic file system structure ... Stage 2: Examining file name linkage ... Stage 3: Examining security descriptors ... Windows has scanned the file system and found no problems. No further action is required. 
   00830900A61B0300C6E4050000000000B50100002E0000000000000000000000

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #7 on: November 15, 2018, 03:54:32 PM »
I was hoping that would have produced at least some info.

Is System Protection still showing the same file structure ?
« Last Edit: November 15, 2018, 03:56:14 PM by Boggin »
Tom.

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
Re: W8.1 Freezing
« Reply #8 on: November 15, 2018, 04:02:41 PM »
yes, will leave it tonight.
cheers !

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #9 on: November 15, 2018, 04:03:43 PM »
I'll ask jpm to have a look at this for you.
Tom.

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
Re: W8.1 Freezing
« Reply #10 on: November 16, 2018, 05:45:06 AM »
After sleeping on it, to eliminate a memory fault, I ran mdsched.exe in a preboot environment and no errors found. This process ran for "several minutes". I attch a fresh msinfo32 file to assist in possible diagnosis.

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #11 on: November 16, 2018, 08:38:37 AM »
I noticed from your msinfo32 that you have Macrium Reflect - do you have any images you can restore from ?

Your Disk Management shows your partitions to be where they are supposed to be, but I was wondering if after creating a system image whether you could delete the System 400MB partition and reinstate it by one of the methods in this article - https://www.easeus.com/partition-manager-software/system-reserved-partition-recovery.html#part3

The bootrec cmds may be sufficient.

Hopefully with that path removed, it may recognize your C: drive.

I haven't heard back from jpm yet.
« Last Edit: November 16, 2018, 08:44:13 AM by Boggin »
Tom.

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
Re: W8.1 Freezing
« Reply #12 on: November 16, 2018, 08:59:35 AM »
I considered reinstating the Macrium or a Refresh however was concerned that a sys freeze during that process would wreck everything.
I'l check the link you sent but I'm at the edge of my knowledge here. I have a W 8.1 ISO-(feb 18) A disc image file 3.4 Gb on standby !

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #13 on: November 16, 2018, 09:16:42 AM »
When you restore with a Macrium image you are booting outside of Windows, so you shouldn't face whatever is corrupted.

Can you go Start - type eventvwr and press enter when it comes up.

When Event Viewer opens, ensure Event Viewer (Local) is highlighted in the left pane - if it isn't, just click on it.

When it has read the data click on Error then on View All Instances of This Event in the lower right pane then look for date and time stamped errors when for when your system froze.

Clicking on any will give a brief reason in the pane below.

If you think any are relevant, click on Copy/Copy details as text in the lower right pane then right click in your reply box and select Paste.

If you have any listed for Critical other than Event ID 41 then post those as well.

The ID 41 is when you will have power shutdown.
Tom.

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
Re: W8.1 Freezing
« Reply #14 on: November 16, 2018, 10:34:38 AM »
Event viewer threw up the unexpected. Latest repeated entries on 2 fronts.
1. Source Printer service  ID 370
2. Source WMI                       ID   4
I'v attched a raw txt file  with details revealed. The last error listed has scores of entries.

I see the printer errors are a windows "thing" no reference to the suit of Cannon software.
So I stopped & disabled the spooler service to see if any improvement.....nada !

Also attch the DXDiag log as I'm in the company of one who can understand these.



« Last Edit: November 16, 2018, 10:58:31 AM by mrwoof »

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #15 on: November 16, 2018, 01:54:36 PM »
From what I've found on that WMI error, that would seem to be the problem.

I've copied & pasted these steps from an article which has resolved that error.

Open a Command Prompt (Admin) and follow the steps to rebuild the WMI Repository and then check the results.

 a. Disable and stop the WMI service.
 sc config winmgmt start= disabled
 net stop winmgmt
 b. At a command prompt (cmd), change to the WBEM folder.
 cd %windir%\system32\wbem
 c. Rename the repository folder
 rename repository repository.old
 d. Re-enable the WMI service.
 sc config winmgmt start= auto
 e. Run the following command to manually recompile all of the default WMI .mof files and .mfl files
 cd %windir%\system32\wbem
 for /f %s in ('dir /b *.mof *.mfl') do mofcomp %s
 f. Reboot the system.
 shutdown /r /t 00

You can copy & paste the long one to avoid any typos.

The Windows Repair program would probably have repaired this had it been able to run.

I would normally advise to create a restore point before executing complex cmds but in your case, that isn't possible.

If there's still a problem then the WMI may need resyncing which you can do with these two cmds -

regsvr32 wmisvc.dll

winmgmt /resyncperf

shutdown /r /t 00

and see what things are like after the reboot.

EDITED to split a cmd.
« Last Edit: November 16, 2018, 03:01:22 PM by Boggin »
Tom.

Offline jpm

  • Administrator
  • Full Member
  • *****
  • Join Date: Mar 2015
  • Posts: 180
  • Karma: 36
    • View Profile
    • Tweaking.com
Re: W8.1 Freezing
« Reply #16 on: November 16, 2018, 02:54:24 PM »
https://support.lenovo.com/us/en/solutions/ht078705
according to Lenovo (found with a search) this can happen when you do a system restore. The fix is to unprotect the missing version and delete it.   I've never done it, but it makes sense.
 

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
Re: W8.1 Freezing
« Reply #17 on: November 16, 2018, 03:08:39 PM »
Ran the complete cmds, however:
e. Run the following command to manually recompile all of the default WMI .mof files and .mfl files
 cd %windir%\system32\wbem for /f %s in ('dir /b *.mof *.mfl') do mofcomp %s

returned "File not found".

I repeated the full process and no change.
Below is a raw copy of latest event viewer, First 5 "Warning" then next entry, scores of "Error".


Log Name:      Application
Source:        Microsoft-Windows-WMI
Date:          16/11/2018 22:36:51
Event ID:      63
Task Category: None
Level:         Warning
Keywords:     
User:          SYSTEM
Computer:      Acer
Description:
A provider, dsccore, has been registered in the Windows Management Instrumentation namespace root\Microsoft\Windows\DesiredStateConfiguration to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WMI" Guid="{1EDEEE53-0AFE-4609-B846-D8C0B2075B1F}" />
    <EventID>63</EventID>
    <Version>2</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2018-11-16T22:36:51.452232000Z" />
    <EventRecordID>20520</EventRecordID>
    <Correlation ActivityID="{D7E9E239-7DFC-0006-53E2-E9D7FC7DD401}" />
    <Execution ProcessID="888" ThreadID="896" />
    <Channel>Application</Channel>
    <Computer>Acer</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <data_0x8000003F xmlns="http://manifests.microsoft.com/win/2006/windows/WMI">
      <Provider>dsccore</Provider>
      <Namespace>root\Microsoft\Windows\DesiredStateConfiguration</Namespace>
    </data_0x8000003F>
  </UserData>
</Event>
..........................
Log Name:      Application
Source:        Microsoft-Windows-WMI
Date:          16/11/2018 22:36:51
Event ID:      63
Task Category: None
Level:         Warning
Keywords:     
User:          SYSTEM
Computer:      Acer
Description:
A provider, dsccore, has been registered in the Windows Management Instrumentation namespace root\Microsoft\Windows\DesiredStateConfiguration to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WMI" Guid="{1EDEEE53-0AFE-4609-B846-D8C0B2075B1F}" />
    <EventID>63</EventID>
    <Version>2</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2018-11-16T22:36:51.452232000Z" />
    <EventRecordID>20520</EventRecordID>
    <Correlation ActivityID="{D7E9E239-7DFC-0006-53E2-E9D7FC7DD401}" />
    <Execution ProcessID="888" ThreadID="896" />
    <Channel>Application</Channel>
    <Computer>Acer</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <data_0x8000003F xmlns="http://manifests.microsoft.com/win/2006/windows/WMI">
      <Provider>dsccore</Provider>
      <Namespace>root\Microsoft\Windows\DesiredStateConfiguration</Namespace>
    </data_0x8000003F>
  </UserData>
</Event>                                   x5
########################################

Log Name:      Application
Source:        Microsoft-Windows-WMI
Date:          16/11/2018 22:36:51
Event ID:      4
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      Acer
Description:
Error 0x80041002 encountered when trying to load MOF C:\WINDOWS\SYSTEM32\WBEM\EN-GB\FILETRACE.MFL while recovering .MOF file marked with autorecover.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WMI" Guid="{1EDEEE53-0AFE-4609-B846-D8C0B2075B1F}" />
    <EventID>4</EventID>
    <Version>2</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2018-11-16T22:36:51.186591600Z" />
    <EventRecordID>20515</EventRecordID>
    <Correlation ActivityID="{D7E9E239-7DFC-0006-53E2-E9D7FC7DD401}" />
    <Execution ProcessID="888" ThreadID="896" />
    <Channel>Application</Channel>
    <Computer>Acer</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <data_0x8000003F xmlns="http://manifests.microsoft.com/win/2006/windows/WMI">
      <Error>0x80041002</Error>
      <MOF>C:\WINDOWS\SYSTEM32\WBEM\EN-GB\FILETRACE.MFL</MOF>
    </data_0x8000003F>
  </UserData>
</Event>
''''''''''''''''
+ System

  - Provider

   [ Name]  Microsoft-Windows-WMI
   [ Guid]  {1EDEEE53-0AFE-4609-B846-D8C0B2075B1F}
 
   EventID 4
 
   Version 2
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x8000000000000000
 
  - TimeCreated

   [ SystemTime]  2018-11-16T22:36:51.186591600Z
 
   EventRecordID 20515
 
  - Correlation

   [ ActivityID]  {D7E9E239-7DFC-0006-53E2-E9D7FC7DD401}
 
  - Execution

   [ ProcessID]  888
   [ ThreadID]  896
 
   Channel Application
 
   Computer Acer
 
  - Security

   [ UserID]  S-1-5-18
 

- UserData

  - data_0x8000003F

   Error 0x80041002
 
   MOF C:\WINDOWS\SYSTEM32\WBEM\EN-GB\FILETRACE.MFL
 
 
#################################################



onwards...

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #18 on: November 16, 2018, 03:12:50 PM »
My error in joining up these cmds -

cd %windir%\system32\wbem for /f %s in ('dir /b *.mof *.mfl') do mofcomp %s

Which should have been split as -

cd %windir%\system32\wbem

for /f %s in ('dir /b *.mof *.mfl') do mofcomp %s

But jpm has found a more precise solution for you to try.

Tom.

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
Re: W8.1 Freezing
« Reply #19 on: November 16, 2018, 04:15:52 PM »
ran the full new improved cmds, sadly,the repair tool froze in safe mode., this time it got up to Repair Job 7 (previously never past 3) up to "Running Repair under user a/c.
In the cmd box last entries read:
Registering 340 files
ERROR: The system was unable to find the specified registry key or value.  this is repeated 5 times then all still.

Don't know if this detail means anything to you !!!
Looking for my prayer mat to enjoy jmp's input.
I'l run repair again meanwhile.

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #20 on: November 17, 2018, 02:03:39 AM »
I noticed in Windows Error Reporting in your msinfo32 there was one reported for IE and Explorer.exe.

Try jpm's solution to get your system protection back to where it should be then try the Windows Repair program again and if necessary, uncheck the box for the IE repair.
Tom.

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #21 on: November 17, 2018, 03:59:02 AM »
I was a bit pushed for time when I made my last reply and forgot to ask, can you check Event Viewer to see if you are still getting the WMI Event ID 4 after running those cmds.

You can reinstall IE by going Start - type appwiz.cpl and press enter when it comes up.

Click on Turn Windows features on or off then uncheck the box for IE - OK then reboot, but it's best if you have another browser installed first.

I use Firefox as my spare browser - https://www.mozilla.org/en-GB/firefox/new/

Go back into Programs and Features etc. and re-check the box for IE - OK and then see if you still have problems with that repair in Windows Repair.
Tom.

Offline mrwoof

  • Jr. Member
  • **
  • Join Date: Apr 2016
  • Posts: 96
  • Location: Dublin
  • Karma: 1
    • View Profile
Re: W8.1 Freezing
« Reply #22 on: November 17, 2018, 05:44:46 AM »
Good morning. Re . event error 4 : Error 0x8004401e encountered when trying to load MOF C:\WINDOWS\SYSTEM32\WBEM\EN-US\PROFILEASSOCIATIONPROVIDER.MFL while recovering .MOF file marked with autorecover.  415 entries.
Win features uncheck IE presented error 0x8000FFFF & failed to complete (I use Firefox)

Steps I have taken meanwhile ;
I turned off the "C" missing drive in Sys restore and it disappears, no change in behavior.
 I found a registry back up dated 2nd Nov and applied that, 2 win updates detected & successfully applied reboot however no change.
I did find a new batch of 1D 10 errors ;

id 10
The Appx operation 'RegisterPackageAsync' on 'Microsoft.ZuneVideo_2015.1023.2128.1509_neutral_~_8wekyb3d8bbwe' failed for user 'decode41@hotmail.com' - error 0x80070003: Opening file from location: C:\Program Files\WindowsApps\Microsoft.ZuneVideo_2015.1023.2128.1509_neutral_~_8wekyb3d8bbwe\AppxMetadata\AppxBundleManifest.xml failed with error: The system cannot find the path specified.
.. (Error: Package could not be opened.)

Log Name:      Microsoft-Windows-AppReadiness/Admin
Source:        Microsoft-Windows-AppReadiness
Date:          17/11/2018 00:57:25
Event ID:      10
Task Category: (6)
Level:         Error
Keywords:      (128)
User:          SYSTEM
Computer:      Acer
Description:
The Appx operation 'RegisterPackageAsync' on 'Microsoft.Reader_2018.110.1641.4237_neutral_~_8wekyb3d8bbwe' failed for user 'decode41@hotmail.com' - error 0x80070003: Opening file from location: C:\Program Files\WindowsApps\Microsoft.Reader_2018.110.1641.4237_neutral_~_8wekyb3d8bbwe\AppxMetadata\AppxBundleManifest.xml failed with error: The system cannot find the path specified.
.. (Error: Package could not be opened.)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-AppReadiness" Guid="{F0BE35F8-237B-4814-86B5-ADE51192E503}" />
    <EventID>10</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>6</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000080</Keywords>
    <TimeCreated SystemTime="2018-11-17T00:57:25.393624200Z" />
    <EventRecordID>220</EventRecordID>
    <Correlation ActivityID="{66C018A6-7E10-0000-E918-C066107ED401}" />
    <Execution ProcessID="2888" ThreadID="2556" />
    <Channel>Microsoft-Windows-AppReadiness/Admin</Channel>
    <Computer>Acer</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="User">decode41@hotmail.com</Data>
    <Data Name="Operation">RegisterPackageAsync</Data>
    <Data Name="PackageId">Microsoft.Reader_2018.110.1641.4237_neutral_~_8wekyb3d8bbwe</Data>
    <Data Name="Result">-2147009296</Data>
    <Data Name="Error">error 0x80070003: Opening file from location: C:\Program Files\WindowsApps\Microsoft.Reader_2018.110.1641.4237_neutral_~_8wekyb3d8bbwe\AppxMetadata\AppxBundleManifest.xml failed with error: The system cannot find the path specified.
.</Data>
  </EventData>
</Event>
Remind me what is jpm's solution to get your system protection back please.
Am I right to assume that "windows repair" refers to the tweaking repair tool?
Tell me are you UK based (time zones)
onwards,




Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #23 on: November 17, 2018, 07:20:34 AM »
Yes, I am in the UK.

I've never seen that error before when unchecking IE.

Windows Repair does refer to Tweaking.com's repair program.

It can resolve WMI and App errors but can you open a Command Prompt (Admin) and enter these cmds to see what they report.

dism /online /cleanup-image /startcomponentcleanup

dism /online /cleanup-image /restorehealth

sfc /scannow
Tom.

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 9368
  • Location: UK
  • Karma: 118
    • View Profile
Re: W8.1 Freezing
« Reply #24 on: November 17, 2018, 09:26:59 AM »
Depending upon what those report but have not resolved your problems and your computer no longer freezes, you could perform a repair install which doesn't affect your personal stuff or installed programs.

Check Event Viewer after a reboot to see what errors there are now.

You've said that you have a Win 8.1 install disk but not if you also have the product key for your machine.

The first article will show you how to see your product key so that you can copy it down and the second will walk you through a repair install.

https://winaero.com/blog/how-to-get-the-windows-product-key-without-using-third-party-software/

https://www.intowindows.com/how-to-repair-windows-8-1-installation/
Tom.